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Added 1 min ago
SENOIR SERVICE DESIGNER
Green Shield Canada
Toronto, ON
GreenShield is seeking a Senior Service Designer to shape and improve end-to-end experiences for our customers, partners, and employees. You’ll uncover unmet needs, bring complex journeys…
Added 1 min ago
SE
Manager, Digital Product
Samsung Electronics
Mississauga, ON
- Full-time
Lead development and analysis of eCommerce platform end-to-end customer journey, identifying key customer experience and gaps and pain points
Added 1 min ago
W
Solution Consultant
Workday
Calgary, AB · Vancouver, BC · Victoria, BC · Toronto, ON · Montreal, QC · Canada, QC, Montreal
- Full-time
…potentielle et existante l’ensemble des possibilités offertes par les applications de Workday. Le travail de cette équipe consiste à matérialiser les retombées des solutions Workday et à…
Added 16 mins ago
C
Director – SAP Consulting & Business Growth
CGI
Toronto, ON
- Full-time
This is a senior leadership opportunity for someone who enjoys both winning business and delivering it. You will own the commercial performance of your portfolio, build relationships with…
Added 16 mins ago
PE
MD, Head of Legal - Canada
Page Executive
Toronto, ON · Greater Toronto Area, Canada
- $500,000 to $600,000 CAD / year
- Full-time
A leading global alternative investment platform is seeking a senior legal executive to lead its Canadian legal function. This role will serve as the primary legal adviser for the firm's…
Added 16 mins ago
MG
Manager Project Management Office
Maxxit Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Lead initiatives involving: PM software implementation, dashboard/report development, workflow automation, and process digitization.
Added 16 mins ago
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Senior Manager, T&O M&A, Strategic Initiatives
BMO
Toronto, ON · FCP
- Full-time
This Senior Manager, M&A Technology & Operations supports the planning and execution of complex mergers, acquisitions, divestitures and other strategic transactions across Technology &…
Added 32 mins ago
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Senior Cloud Platform Lead, Senior Manager
PwC
Ottawa, ON · Toronto, ON
- Full-time
Those in DevSecOps at PwC will focus on minimising software threats by integrating development, operations and security industry leading practices in order to validate secure, consistent…
Added 32 mins ago
R
Director – Implementation Assurance Testing
RBC
Toronto, ON
- Full-time
Reporting to the VP, Credit Modelling & Methodology, the Director, Implementation Assurance Testing will lead the Implementation Assurance Testing (IAT) team, which is accountable for…
Added 47 mins ago
MG
Financial Controller
M Group of Companies
Barrie, ON
- Full-time
…receivable, budgeting, and financial analysis. Working closely with senior leadership and internal teams, the Financial Controller will play an important role in supporting business…
Added 47 mins ago
G
Manager, Global Benefits
Geotab
Toronto, ON
- Full-time
…results! Geotab is seeking a Manager, Global Benefits who will lead the design, strategy, and administration of Geotab’s employee benefits programs across multiple international markets,…
Added 47 mins ago
JG
Senior DevOps & Python Platform Engineering Specialist
J&M Group
Montreal, QC
- Contract
We are looking for Senior DevOps & Python Platform Engineering Specialist who designs, builds, and operates highly available enterprise content management platforms supporting both…
Added 47 mins ago
G
Manager, Global Benefits
Geotab
Waterloo, ON
- Full-time
…results! Geotab is seeking a Manager, Global Benefits who will lead the design, strategy, and administration of Geotab’s employee benefits programs across multiple international markets,…
Added 47 mins ago
G
Manager, Global Benefits
Geotab
Oakville, ON
- Full-time
…results! Geotab is seeking a Manager, Global Benefits who will lead the design, strategy, and administration of Geotab’s employee benefits programs across multiple international markets,…
Added 47 mins ago
T
Sr. Business Systems Analyst, TD Securities
TD
Toronto, ON
- Full-time
The Investment Banking, Research, Marketing & Corporate Access Technology team is looking for a Senior Business Systems Analyst. This role has a focus on delivering technology solutions for…
Added 47 mins ago
Senior Technology Specialist, Integration
Equitable
Waterloo, ON
The Senior Technology Specialist, Integration will be accountable for the solutioning of the API Management components, will manage APIM service instances and create the APIs, operations,…
Added 47 mins ago
C
Application Development Tech Lead Analyst, Vice President
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 47 mins ago
C
Sr. Client Engagement Associate [Hourly]
CIBC
Owen Sound, ON
- Full-time
…clients as they manage their day-to-day banking needs. As a Senior Client Engagement Associate, you'll lead by example in delivering exceptional client experiences while mentoring and…
Added 1 hour ago
A
Expert en ingénierie d'intégration des moteurs / Engine Integration Engineering Expert
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Added 1 hour ago
S
Marketing Cloud Technologist
SIGA
Saskatoon, SK
- Full-time
This position will lead SIGA's marketing technology initiatives with a focus on integration, maintenance, and enhancement. The Marketing Cloud Technologist will serve as the subject matter…
Added 1 hour ago
S
Performance Test Engineer Intern (May 2027 12 Months)
SOTI
Mississauga, ON
- Full-time
Design, script, configure, and run performance tests to validate production readiness of software applications and infrastructure for stability and performance
Added 1 hour ago
UM
Engineering Manager
Ultra Maritime
Dartmouth, NS
- Full-time
Ultra Maritime is seeking a highly experienced and motivated Engineering Manager to guide the development of advanced Anti-Submarine Warfare (ASW) systems for the naval market. This is a…
Added 1 hour ago
C
Sr. Client Engagement Associate [Hourly]
CIBC
Owen Sound, ON
- Full-time
…clients as they manage their day-to-day banking needs. As a Senior Client Engagement Associate, you'll lead by example in delivering exceptional client experiences while mentoring and…
Added 1 hour ago
E
Senior Technology Specialist, Integration
Equitable
Waterloo, ON
- $85,000 to $110,000 CAD / year
- Full-time
The Senior Technology Specialist, Integration will be accountable for the solutioning of the API Management components, will manage APIM service instances and create the APIs, operations,…
Added 1 hour ago
Fraud Analyst
First West
Langley (District), BC · Langley, BC
Cross-Functional Collaboration: Collaborates with Fraud Investigations, AML, Technology, Operations, Product, Compliance, Risk Management, vendors, and other stakeholders to provide fraud…

CIBC

Sr. Client Engagement Associate [Hourly]

Owen Sound, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 14, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Personal and Business Banking Team, you’ll use your expertise in financial services products and customer service to help clients as they manage their day-to-day banking needs. As a Senior Client Engagement Associate, you'll lead by example in delivering exceptional client experiences while mentoring and supporting the Client Engagement Associate team. Whether it’s taking the lead to answer questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You will also provide guidance on complex transactions or client issues, combining strong client service with operational leadership to strengthen relationships, develop the team, and help make our clients' ambitions a reality.

You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you’ll succeed

Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Ask thoughtful questions to understand client needs, explain relevant banking products and services, support the sale of products and services that meet their specific needs, and identify opportunities to connect clients to the right CIBC team members who can help them reach their goals.

Problem solving - Listen, gather information, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to find better solutions.

Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Team support - Support Client Engagement Associates as a trusted resource, provide visible assistance during peak periods, mentor new team members through job shadowing and feedback, and help resolve complex client issues in collaboration with the banking centre leadership team.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, it’s the right thing to do.

You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.

You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

You love to learn. You’re passionate about growing your knowledge. You have a strong sense of curiosity.

You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.

You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Owen Sound-999 2nd Ave East

Employment Type

Regular

Weekly Hours

37.5

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

Apply About employer

More about this job

Responsibilities

You will lead by example in delivering exceptional client experiences while mentoring and supporting the Client Engagement Associate team. You will also manage day-to-day banking needs, provide guidance on complex transactions, and proactively connect clients with the right team members.

Requirements

You must be flexible to work banking centre hours, including evenings and weekends, and be available to work at multiple locations within a reasonable distance. You are expected to be a goal-oriented professional with a passion for people and a commitment to delivering high-quality client service.

Skills

Client engagement
Financial services
Customer service
Operational leadership
Mentoring
Problem solving
Transaction services
Digital literacy
Relationship management
Banking products
Team support
Communication
Accountability
Technical proficiency

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Banking
Client Engagement
Financial Services
Customer Experience
Operational Leadership
Mentorship
Mobile Banking
Transaction Management
Relationship Banking
Personal Banking
Business Banking
Teamwork
Problem Solving
Account Management
Financial Goals
Professional Development
Inclusion
Diversity
Performance Management
Banking Centre

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