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Added 1 min ago
S
Beauty Advisor - Flex
sephora.com
Red Deer, AB
- $17 to $20 CAD / hour
- Full-time
…individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or…
Added 17 mins ago
AI Learning Associate Director - Learning and Development (18-month contract)
EY
Edmonton, AB · AB · Vancouver, BC · Victoria, BC · Winnipeg, MB · Dieppe, NB · St. John's, NL · Halifax, NS · London, ON · Ottawa, ON · Toronto, ON · ON · Saskatoon, SK · Waterloo, ON · Calgary, AB
…enabling our people to adopt AI in ways that create measurable business…
Added 32 mins ago
LS
AI Lead - Build our new B2B SaaS Business
Lighthouse Software Group
Canada
- Full-time
…significant customer value. This new venture will focus on building a developer-first, AI-enabled SaaS platform, designed to integrate seamlessly into existing workflows and scale through…
Added 46 mins ago
UO
Social Media and News Coordinator
University of Victoria
Victoria, BC
- Full-time
This role requires occasional work outside of normal business hours to support events, activities and emergency response. This could include emergency and crisis communication activities…
Added 46 mins ago
IA
Inside Sales / Account Development
Imaged Advertising Creations
Toronto, ON · North York, ON
- $60,000 to $65,000 CAD / year
- Full-time
- Develop assigned accounts and identify opportunities for repeat business and growth
Added 1 hour ago
Cashier/Grocery Clerk
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Terrace, BC
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 2 hours ago
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Keyholder (Part time) - Reitmans
Reitmans (Canada) Ltée/Ltd
Edmonton, AB
- Part-time
The use of Artificial Intelligence may be used for candidate screening purposes.
Added 2 hours ago
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Facility Manager III
BGIS
Toronto, ON
- Full-time
Builds strong relationships with end users and is a trusted partner with the assigned line of business/client.
Added 2 hours ago
GD
DYNAMITE - Seasonal Sales Associate - Midtown Plaza
Groupe Dynamite
Saskatoon, SK
- Temporary
Is available to work a on flexible schedule, including evenings, weekends and holidays, as per business needs
Added 2 hours ago
WC
Customer service manager
Walmart Canada
AB · Edmonton, AB
- $15 CAD / hour
- Full-time
Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive…
Added 2 hours ago
C
Director, Digital Delivery Portfolio (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON
- Full-time
…change, you will explore opportunities presented by artificial intelligence (AI) while leveraging agile and project management methodologies to maximize value and impact. Your continuous…
Added 2 hours ago
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Enterprise Architect, Software and Platforms Architecture (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
…establishing an unified technological vision by understanding business processes and translating business requirements into technical solutions that deliver business…
Added 3 hours ago
HT
Senior Software Engineer (Full Stack)
Hudson Talent Solutions
Toronto, ON
- Full-time
…product delivery on Noetica, Thomson Reuters’ AI-powered deal intelligence platform. It is responsible for designing, building, and operating accurate, scalable, and well-architected…
Added 3 hours ago
GD
DYNAMITE - Sales Associate PT - Lime Ridge Mall
Groupe Dynamite
Hamilton, ON
- Full-time
Is available to work a on flexible schedule, including evenings, weekends and holidays, as per business needs
Added 3 hours ago
GD
COMBO - Team Leader PT - South Edmonton Common
Groupe Dynamite
AB · Edmonton, AB
- Full-time
Is available to work on a flexible schedule, including evenings, weekends and holidays, as per business needs
Added 3 hours ago
GD
DYNAMITE - Stylist - Lime Ridge Mall
Groupe Dynamite
Hamilton, ON
- Full-time
Availability to work a flexible full-time schedule, including evenings, weekends, and holidays as per business needs
Added 3 hours ago
GD
DYNAMITE - Seasonal Sales Associate - Chinook Centre
Groupe Dynamite
Calgary, AB
- Temporary
Is available to work a on flexible schedule, including evenings, weekends and holidays, as per business needs
Added 4 hours ago
KD
Gestionnaire, Omnimarketing - McCafé | Associate Manager, Omni Marketing - McCafé
Keurig Dr Pepper
Montreal, QC
- Full-time
Travailler en étroite collaboration avec les équipes de la marque, d’intelligence consommateurs, de gestion de la croissance des revenus, des étagères numériques, les agences partenaires et…
Added 4 hours ago
AF
General Accountant
Anova Fertility & Reproductive Health
Toronto, ON · North York, ON
- Full-time
Maintains confidentiality and security of business and patient information
Added 4 hours ago
C
Stage coopératif - Hiver 2027: Conseiller sécurité junior (4 mois)
CGI
Montreal, QC
- Full-time
…manual or repetitive and explore how automation and artificial intelligence can improve the efficiency, quality, and consistency of our…
Added 4 hours ago
S
Produce - Clerk Department Second Produce
Sobeys
Larrys River, NS
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 4 hours ago
S
In Store Bakery - Clerk Bakery
Sobeys
Conception Bay South, NL
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 4 hours ago
S
Meat & Seafood - Clerk Meat
Sobeys
Conception Bay South, NL
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 4 hours ago
S
Beauty Advisor - Flex
Sephora
Red Deer, AB
- $17 to $20 CAD / hour
…individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or…
Added 4 hours ago
LI
Sr. Manager, Commercial HVAC District Sales
Lennox International
Montreal, QC · St Laurent, QC
- Full-time
Must have an understanding of the business impact of sales contracts and selling expenses.

CIBC

Sr. Consultant Client Support

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

Imperial Service is focused on delivering a high-quality, consistent client experience through strong service standards, effective advisory practices, and meaningful client relationships. As a Senior Consultant, Client Support, Regional Office, you'll provide consultation, coaching, and guidance to front-line leadership and teams to help implement and sustain client service processes and an advisory planning model that supports client needs. You'll use your deep knowledge of service excellence, client experience, and operational effectiveness to identify trends, uncover opportunities for improvement, and recommend practical solutions to senior leaders. You'll support the consistent use of contact and client relationship planning tools, helping teams build strong habits and deliver a more connected client experience. You'll also contribute to departmental planning, strengthen partnerships across the business, and help ensure our client-focused standards are embedded in everyday practices. Through your leadership, collaboration, and accountability, you'll help create better outcomes for our clients and the teams who support them.

How You'll Succeed

Consultative support - Provide expert consultation and coaching to front-line leaders and teams on client service processes, standards, and best practices to support a consistent and effective client experience.
Advisory model sustainment - Support the implementation and ongoing sustainment of the advisory planning model by reinforcing expectations, identifying gaps, and helping teams adopt effective routines and behaviours.
Client experience insights - Analyze service trends, team performance indicators, and client experience opportunities to identify areas for improvement and recommend actions to senior management.
Training and enablement - Deliver guidance, support, and training on contact strategies and client relationship planning tools so teams can confidently use them to deepen client relationships.
Partnership and planning - Work closely with leadership and business partners on departmental planning, process milestones, and service initiatives that strengthen client relationships and operational consistency.
Influence and collaboration - Build strong relationships across teams and connect people, resources, and networks to drive alignment, remove barriers, and support shared success.

Who You Are

Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
You are a caring and accountable leader. You have experience developing and implementing strategic team goals. You have experience coaching employees and inspiring successful team performance.
You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
You can demonstrate experience in client service coaching, advisory practice support, service process implementation, and stakeholder management. It’s an asset if you have experience in wealth management, private banking, or a client relationship-focused financial services environment.
You have a degree/diploma in business, finance, commerce, or a related field.
Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
Subject to plan and program terms and conditions

What You Need To Know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Edmonton-Commerce Place

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Client Service, Coaching, Customer Experience (CX), Long Term Planning, Personal Initiative, Stakeholder Relationship Management, Team Consulting, Work Collaboratively

Apply About employer

More about this job

Responsibilities

Provide consultation, coaching, and training to front-line leaders and teams to sustain client service standards, advisory planning practices, and effective use of client relationship tools. Analyze service trends and performance, recommend improvements to senior leaders, and collaborate with business partners on planning and service initiatives.

Requirements

Candidates should have experience in client service coaching, advisory practice support, service process implementation, stakeholder management, and developing team goals and performance. A degree or diploma in business, finance, commerce, or a related field is required; experience in wealth management, private banking, or client-focused financial services is an asset.

Skills

Analytical Thinking
Client Service
Coaching
Customer Experience
Long-Term Planning
Personal Initiative
Team Consulting
Collaboration
Advisory Practice Support
Data Analysis
Training and Enablement
Strategic Planning
Operational Effectiveness

Benefits

Competitive Salary
Incentive Pay
Banking Benefits
Benefits Program
Defined Benefit Pension Plan
Employee Share Purchase Plan
Vacation
Wellbeing Support
Recognition Program
Paid Personal Development Day

Visa sponsorship

Not detected in the job text

Keywords

Client Service
Client Experience
Service Excellence
Advisory Planning Model
Client Relationship Planning
Contact Strategies
Service Standards
Operational Effectiveness
Performance Indicators
Trend Analysis
Continuous Improvement
Coaching
Training
Stakeholder Management
Departmental Planning
Team Leadership
Wealth Management
Private Banking
Financial Services
Business Partnerships
Strategic Team Goals
Trust
Teamwork
Accountability

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