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Added 9 mins ago
BR
Manager, Risk Control
Brookfield Renewable U.S.
Gatineau, QC
- Full-time
Reporting to the Senior Director, Risk Control, the Manager, Risk Control is responsible for overseeing the analysis, monitoring and management of financial risks associated with energy…
Added 9 mins ago
R
Planning Manager
Rennaï
Toronto, ON · Mont-Royal, QC
- Full-time
Reporting to the Senior Director of Operations and Planning, this role will play a critical part in ensuring the right products are available at the right time while supporting profitable…
Added 9 mins ago
LC
Director, Product Management (Payments)
Lightspeed Commerce, Inc.
Remote, Canada
- $220,000 to $250,000 CAD / year
- Full-time
- Remote
Lightspeed is seeking a Director of Product Management to own the Payments line of business within Financial Services. You will lead Group PMs and Senior PMs across North America and EMEA,…
Added 9 mins ago
SC
Director, Operations - Campus & Corporate Services (70302795)
Sodexo Canada Ltd
Toronto, ON
- Full-time
Our Campus & Corporate Services Division has an exciting opportunity to join the Sodexo team as our next Director, Operations - Campus & Corporate Services.
Added 9 mins ago
HO
Senior Manager, Community and Access
House of Friendship
Kitchener, ON
- Full-time
House of Friendship is a leading provider of solutions in the areas of housing, addiction services, food security and community development across Waterloo Region…
Added 9 mins ago
A
Senior Manager, Clinical Quality Assurance
AbbVie
Toronto, ON
- $134,000 to $184,000 CAD / year
- Full-time
This position will report to RDQA Associate Director or RDQA Global Director, AREA.
Added 24 mins ago
Investor Services Supervisor
HS Financial Technologies
Halifax, NS
…services, regulatory reporting, tax, risk, and front-office solutions, we help clients navigate complexity at…
Added 24 mins ago
PS
Director of Sales And Business Development
People Store Staffing
Vaughan, ON
- Full-time
Our client is a leading North American provider of high-quality ventilation, duct, and exhaust solutions. Known for technical expertise, innovation, and customer service, the company offers…
Added 39 mins ago
TB
Senior People Operations (HR) Business Partner
Toronto Blue Jays
Toronto, ON
- Full-time
…collaboration and continuous learning. This on-site role reports to the Director, People…
Added 39 mins ago
Area Director
Active Start Child Care
Edmonton, AB
Reporting to senior leadership, the Area Director is responsible for the overall operational performance, quality, compliance and success of multiple Active Start childcare centres. You…
Added 54 mins ago
NB
CRM and Email Integrator
National Bank of Canada
Montreal, QC
- Full-time
…large team of more than 45 colleagues and report to the Senior Director of Campaigning. Our team stands out for its human and authentic management approach, promoting the fulfillment of…
Added 54 mins ago
NB
Chief Backend Developer
National Bank of Canada
Montreal, QC
- Full-time
…make a tangible impact on the modernization of our technology solutions through your expertise in software development, distributed architectures, AWS cloud technologies, and Kubernetes…
Added 54 mins ago
SA
Executive Chef
SSP America
Richmond, BC
- Full-time
Working closely with the Director of Operations and restaurant leadership team, you’ll provide the culinary direction, accountability and coaching needed to deliver exceptional food…
Added 54 mins ago
Director, Product Marketing - Scotia Global Asset Management
Scotiabank
Toronto, ON
…Marketing function, driving the commercialization of investment solutions across a complex multi-brand, multi-channel distribution ecosystem. Lead product launch marketing strategy, market…
Added 54 mins ago
E
Administrator/General Manager/Executive Director
Extendicare
Maple, ON · Sherwood Court
- Full-time
Added 54 mins ago
R
Regional Director Access, Policy and Government Relations - Quebec
Roche
Laval, QC · Canada DIA Field-Quebec
- Full-time
As the Regional Director, Access, Policy & GR, you will be responsible within your region for executing all necessary steps to achieve our access objectives for diagnostic solutions…
Added 54 mins ago
R
Manager, Business Management & Optimization
RBC
Toronto, ON
- Full-time
Reporting to the Director, Business Management & Optimization, you will lead initiatives that improve how Fund Administration operates through business transformation, process improvement,…
Added 1 hour ago
Associate Quality Designer
Electronic Arts
Vancouver, BC
…high-quality experiences. You will report to the Development Director of the Quality Verification…
Added 1 hour ago
UO
Senior Advisor, Research Chairs
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
Reporting to the Director, Strategic Services, the incumbent develops, manages and implements the institutional portfolio of Research Chairs Programs. Provides expert high-level advice to…
Added 1 hour ago
A
Senior Manager, Clinical Quality Assurance
AbbVie
Quebec, QC
- Full-time
This position will report to RDQA Associate Director or RDQA Global Director, AREA.
Added 1 hour ago
A
Senior Manager, Clinical Quality Assurance
AbbVie
Toronto, ON · Vancouver, British Columbia
- $134,000 to $184,000 CAD / year
- Full-time
This position will report to RDQA Associate Director or RDQA Global Director, AREA.
Added 1 hour ago
CO
Manager SIPA (Official Plan and Legislation)
City of Toronto
Toronto, ON
- Full-time
As part of the City Planning management team and reporting to the Director of Official Plan and Zoning, the Manager, Official Plan and Legislation leads a team of professional planners and…
Added 1 hour ago
Manager, Member Experience and Sales
Abilities Centre
Whitby, ON
…Canadians live, work, and play, and by co-designing innovative solutions that address the needs of our community. To be successful, our organization values being person-centred, genuine,…
Added 1 hour ago
PHARMACY OPERATIONS MANAGER
Green Shield Canada
Canada
Implementing and optimizing use of new software solutions (Phox, Kroll,Nexi, etc.) and leveraging new innovation of Botox BUD 9 days
Added 1 hour ago
Event Planner
Simon Fraser University
Burnaby, BC
…Spirit Shop; Parking & Sustainable Mobility Services; Document Solutions; Residence and Housing; SFU Childcare Society; and a variety of experience programs, Campus Services strives to…

CIBC

Sr. Director Platform Services

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 16, 2026
Experience: You bring extensive experience in production support and technology operations, ideally with 10+ years in the field.
Posting language: English
Posted: Nov 2, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As the Senior Director, Platform Services, you'll play a pivotal role in leading and shaping the technology operations that underpin CIBC's business. You'll oversee mid-sized teams responsible for the ongoing operation and implementation of critical lending, deposit, insurance, and payments applications and infrastructure, ensuring operational stability and excellence. Your strategic vision will guide long-term planning and execution, including modernizing processes and deploying technology solutions efficiently. You'll manage the financials of this team with a business owner lens and champion automation, AI, and 7x24 scale to ensure robust observability, controls, and application resiliency across all environments - from test to production. Building strong relationships with internal and external partners is key, as is managing communications during high-stress situations. Your leadership will drive innovation and continuous improvement to achieve best-in-class application availability.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

Leadership & People Management – Lead, motivate, and develop teams by setting operational objectives, coaching, and fostering a positive, high-performance environment aligned with CIBC’s values.
Production Support Oversight – Direct the ongoing operation and implementation of production applications and infrastructure, ensuring compliance with service standards and operational stability.
Strategic Planning & Execution – Develop and execute long-term strategies for Production Support, present to senior management, and drive initiatives to automate and optimize processes.
Project & Program Management – Oversee large annual budgets, resource allocation, and execution for technology-related projects and programs, ensuring timely deployment of solutions.
Business Operations & Process Improvement – Sponsor and lead operational and process improvement initiatives, owning end-to-end efficiency and cost of processes while ensuring robust governance.
Stakeholder & Relationship Management – Build and maintain strong relationships with partners across the organization, influence and align multiple stakeholders, and manage communications during crisis situations.
Risk, Compliance & Governance – Ensure compliance with regulatory, governance, and audit requirements, managing risk assessments and operational alternatives.
Innovation & Continuous Improvement – Identify and implement opportunities for automation and technical innovation, driving process improvements to enhance service delivery.

Who you are

You’re an experienced leader. You bring extensive experience in production support and technology operations, ideally with 10+ years in the field. You have DevSecOps, SRE, and CI/CD expertise. You bring experience in DevSecOps and Site Reliability Engineering, and have built and managed CI/CD pipelines to support operational excellence and automation. You’re skilled in cloud and data operations. You have significant hands-on experience operating applications in Azure, including Red Hat OpenShift and Service Mesh, and have managed Data Engineering teams and data pipelines in a production environment.
You’re a strategic thinker. You have a proven ability to develop and execute long-term strategies that align with business goals and drive operational excellence.
You’re skilled in stakeholder management. You excel at building relationships and influencing partners across the organization, including during high-pressure situations.
You have deep industry knowledge. You understand banking or capital markets technology, systems, and regulatory environments.
You’re financially savvy. You have experience managing large budgets and delivering cost-effective solutions.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 22nd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Planning Management, Business Requirements, Business Systems Analysis, Deliverables Management, Executive Relationship Management, Leadership, Operational Efficiency, Program Coordination, Project Coaching, Project Structuring, Strategic Objectives, System Applications, Vendor Relationships

Apply About employer

More about this job

Responsibilities

Lead teams responsible for the operation and implementation of critical banking applications and infrastructure, ensuring stability, resilience, compliance, and high availability. Set and execute long-term operational strategies, manage budgets and programs, improve processes through automation and innovation, and maintain effective stakeholder and crisis communications.

Requirements

Requires an experienced technology operations leader, ideally with 10 or more years in production support, and expertise in DevSecOps, SRE, CI/CD, Azure, OpenShift, service mesh, and production data operations. Candidates should also bring strategic planning, budget management, banking or capital markets knowledge, and strong stakeholder, risk, and compliance capabilities.

Skills

Leadership
Production Support
Technology Operations
DevSecOps
Site Reliability Engineering
CI/CD Pipelines
Azure
Red Hat OpenShift
Service Mesh
Data Engineering
Data Pipelines
Strategic Planning
Budget Management
Stakeholder Management
Risk and Compliance
Process Automation

Benefits

Competitive Salary
Incentive Pay
Banking Benefits
Benefits Program
Defined Benefit Pension Plan
Employee Share Purchase Plan
Vacation
Wellbeing Support
Employee Recognition Program
Paid Personal Development Day

Visa sponsorship

Not detected in the job text

Keywords

Production Support
Technology Operations
DevSecOps
Site Reliability Engineering
CI/CD
Azure
Red Hat OpenShift
Service Mesh
Data Engineering
Data Pipelines
Application Resiliency
Observability
Automation
Artificial Intelligence
Cloud Operations
Banking Technology
Capital Markets
Payments
Lending Applications
Deposit Applications
Insurance Applications
Regulatory Compliance
Risk Management
Governance
Budget Management
Program Management
Strategic Planning
Operational Efficiency
Crisis Communications
Stakeholder Management

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