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Added 2 mins ago
AC
CRM & CDP Solution Analyst (Microsoft Dynamics 365 CRM and Bloomreach CDP)
Air Canada Vacations
Montreal, QC
- Full-time
…implementation of a new Microsoft Dynamics CRM and Bloomreach Customer Data Platform…
Added 2 mins ago
M&
Communications Specialist - Reach and Engagement
McKinsey & Company
Algoma Unorganized North Part, ON
- Full-time
You will report to the Head of External Relations and partner closely with senior leadership across Calgary, Toronto, and Montreal, as well as colleagues throughout North America, to…
Added 2 mins ago
CP
Shareholder Intelligence Analyst
Carson Proxy Advisors
Toronto, ON
- Contract
…day-to-day ownership of assigned accounts and campaigns, with senior guidance available for complex or sensitive…
Added 3 mins ago
SG
Sales Account and Development Specialist
Stigma Grow
Red Deer, AB
- Full-time
This role combines business development, account management, and sales analytics within the Canadian cannabis industry. The successful candidate will build relationships with independent…
Added 3 mins ago
NR
Analyste fonctionnel SAP
Norton Rose Fulbright
Montreal, QC
- Full-time
Working closely with Finance, Procurement, HR, Operations, IT, vendors, and implementation partners, the SAP Senior Functional Analyst is accountable for maintaining the functional…
Added 3 mins ago
NR
Analyste fonctionnel SAP
Norton Rose Fulbright
Toronto, ON
- Full-time
Working closely with Finance, Procurement, HR, Operations, IT, vendors, and implementation partners, the SAP Senior Functional Analyst is accountable for maintaining the functional…
Added 3 mins ago
WC
Senior Analyst, Site Merchandising
Walmart Canada
Mississauga, ON
- Full-time
What you'll do...The Senior Analyst, Site Merchandising designs and executes site experiences, ensuring alignment with core customer messages. This position may brief delivery teams and…
Added 3 mins ago
A
Data Governance Analyst – Data Strategy
Affinity
Burnaby, BC
- Contract
Degree in Information Management, Business, Computer Science, Data Analytics, or a related discipline; an equivalent combination of education and experience may be considered.
Added 3 mins ago
T
Total Rewards Manager
TEEMA
Toronto, ON
- $110,000 to $120,000 CAD / year
- Full-time
The successful candidate will work closely with senior leadership, Finance, and People & Culture partners to ensure total rewards programs remain competitive, equitable, compliant, and…
Added 3 mins ago
AC
Senior Actuarial Expert
Allianz Commercial
Toronto, ON
- Full-time
Our Actuarial Reserving team is currently looking for a Senior Actuarial Expert based in any of the following location: Chicago, Toronto, OR London. This is a hybrid role.
Added 3 mins ago
FG
Associate Director, Full-Stack Applications - Credit Module
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Toronto, ON
- $150,000 to $170,000 CAD / year
…applications used by analysts worldwide, with high visibility to senior leadership and the ability to influence technology strategy across Ratings…
Added 3 mins ago
F/
Technical Analyst, Data, Compliance and Financial Solutions
FCC / FAC
Regina, SK · FCC Tower
- Full-time
As a Technical Analyst, Data, Compliance and Financial Solutions, you’ll be part of an Agile scrum team that implements and sustains compliance applications for the business and works with…
Added 3 mins ago
Azure Cloud Engineer - Senior Consultant
EY
Toronto, ON
Added 3 mins ago
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Manager, Internal Controls - CA
Stantec
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- Full-time
Leverage AI, technology, data analytics, and automation to modernize and continuously improve Internal Controls processes and the broader control environment. Identify opportunities to…
Added 3 mins ago
A
Senior Product Manager - New Product. Global Legal Tech SaaS. Remote.
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Remote, Canada
- $120,000 to $140,000 CAD / year
- Full-time
- Remote
…creation of a product vision and strategy, product governance and senior stakeholder…
Added 18 mins ago
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Toronto Internal Audit & Financial Advisory (Financial Services) Associate Director
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- Full-time
…and devise solutions to support your clients' needs through analytics, automation or the latest tools and…
Added 18 mins ago
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Toronto, ON
- Full-time
The Enterprise Data Experience team is seeking a Senior Software Engineer to design, build, and enhance
Added 18 mins ago
Senior Manager, Learning, Growth & Experience
Bayshore
Mississauga, ON
If you are passionate about helping people grow, lead and thrive, the Senior Manager, Learning, Growth & Experience offers an opportunity to make an impact across Bayshore. This role is a…
Added 18 mins ago
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Senior Manager, AI Solutions
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Toronto, ON · Dorval, QC
- Full-time
…directly and through Tech Leads, comprising AI developers, data scientists, and MLOps specialists, and work closely with senior business owners and with IT, Architecture, and…
Added 33 mins ago
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Montreal, QC
- Full-time
As a Resourcing and Deployment Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
Added 33 mins ago
CRM & CDP Solution Analyst (Microsoft Dynamics 365 CRM and Bloomreach CDP)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
…implementation of a new Microsoft Dynamics CRM and Bloomreach Customer Data Platform…
Added 33 mins ago
X
Field Service Technician
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- Full-time
Assisting Senior Technicians with project planning, field coordination, and execution
Added 47 mins ago
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Human Resources Manager
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Toronto, ON
- Full-time
Retention Risk Analytics: Continuously monitor attrition data, employee engagement readouts, and exit interview themes; synthesize insights into concrete quarterly retention initiatives for…
Added 47 mins ago
IF
Senior Data Analyst - Operational Performance Analytics
Intact FC
Montreal, QC
- Full-time
Our growing team is looking for a Senior Data Analyst - Operational Performance Analytics!
Added 1 hour ago
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Manager Policy and Risk Management
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Saint John, NB
- Full-time
…Services. The incumbent will act in an advisory capacity to the senior police staff and Chief of Police in matters of research and analysis, policy, and risk management for the…

CIBC

Sr. Director Platform Services

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 16, 2026
Experience: You bring extensive experience in production support and technology operations, ideally with 10+ years in the field.
Posting language: English
Posted: Nov 2, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As the Senior Director, Platform Services, you'll play a pivotal role in leading and shaping the technology operations that underpin CIBC's business. You'll oversee mid-sized teams responsible for the ongoing operation and implementation of critical lending, deposit, insurance, and payments applications and infrastructure, ensuring operational stability and excellence. Your strategic vision will guide long-term planning and execution, including modernizing processes and deploying technology solutions efficiently. You'll manage the financials of this team with a business owner lens and champion automation, AI, and 7x24 scale to ensure robust observability, controls, and application resiliency across all environments - from test to production. Building strong relationships with internal and external partners is key, as is managing communications during high-stress situations. Your leadership will drive innovation and continuous improvement to achieve best-in-class application availability.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

Leadership & People Management – Lead, motivate, and develop teams by setting operational objectives, coaching, and fostering a positive, high-performance environment aligned with CIBC’s values.
Production Support Oversight – Direct the ongoing operation and implementation of production applications and infrastructure, ensuring compliance with service standards and operational stability.
Strategic Planning & Execution – Develop and execute long-term strategies for Production Support, present to senior management, and drive initiatives to automate and optimize processes.
Project & Program Management – Oversee large annual budgets, resource allocation, and execution for technology-related projects and programs, ensuring timely deployment of solutions.
Business Operations & Process Improvement – Sponsor and lead operational and process improvement initiatives, owning end-to-end efficiency and cost of processes while ensuring robust governance.
Stakeholder & Relationship Management – Build and maintain strong relationships with partners across the organization, influence and align multiple stakeholders, and manage communications during crisis situations.
Risk, Compliance & Governance – Ensure compliance with regulatory, governance, and audit requirements, managing risk assessments and operational alternatives.
Innovation & Continuous Improvement – Identify and implement opportunities for automation and technical innovation, driving process improvements to enhance service delivery.

Who you are

You’re an experienced leader. You bring extensive experience in production support and technology operations, ideally with 10+ years in the field. You have DevSecOps, SRE, and CI/CD expertise. You bring experience in DevSecOps and Site Reliability Engineering, and have built and managed CI/CD pipelines to support operational excellence and automation. You’re skilled in cloud and data operations. You have significant hands-on experience operating applications in Azure, including Red Hat OpenShift and Service Mesh, and have managed Data Engineering teams and data pipelines in a production environment.
You’re a strategic thinker. You have a proven ability to develop and execute long-term strategies that align with business goals and drive operational excellence.
You’re skilled in stakeholder management. You excel at building relationships and influencing partners across the organization, including during high-pressure situations.
You have deep industry knowledge. You understand banking or capital markets technology, systems, and regulatory environments.
You’re financially savvy. You have experience managing large budgets and delivering cost-effective solutions.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 22nd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Planning Management, Business Requirements, Business Systems Analysis, Deliverables Management, Executive Relationship Management, Leadership, Operational Efficiency, Program Coordination, Project Coaching, Project Structuring, Strategic Objectives, System Applications, Vendor Relationships

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More about this job

Responsibilities

Lead teams responsible for the operation and implementation of critical banking applications and infrastructure, ensuring stability, resilience, compliance, and high availability. Set and execute long-term operational strategies, manage budgets and programs, improve processes through automation and innovation, and maintain effective stakeholder and crisis communications.

Requirements

Requires an experienced technology operations leader, ideally with 10 or more years in production support, and expertise in DevSecOps, SRE, CI/CD, Azure, OpenShift, service mesh, and production data operations. Candidates should also bring strategic planning, budget management, banking or capital markets knowledge, and strong stakeholder, risk, and compliance capabilities.

Skills

Leadership
Production Support
Technology Operations
DevSecOps
Site Reliability Engineering
CI/CD Pipelines
Azure
Red Hat OpenShift
Service Mesh
Data Engineering
Data Pipelines
Strategic Planning
Budget Management
Stakeholder Management
Risk and Compliance
Process Automation

Benefits

Competitive Salary
Incentive Pay
Banking Benefits
Benefits Program
Defined Benefit Pension Plan
Employee Share Purchase Plan
Vacation
Wellbeing Support
Employee Recognition Program
Paid Personal Development Day

Visa sponsorship

Not detected in the job text

Keywords

Production Support
Technology Operations
DevSecOps
Site Reliability Engineering
CI/CD
Azure
Red Hat OpenShift
Service Mesh
Data Engineering
Data Pipelines
Application Resiliency
Observability
Automation
Artificial Intelligence
Cloud Operations
Banking Technology
Capital Markets
Payments
Lending Applications
Deposit Applications
Insurance Applications
Regulatory Compliance
Risk Management
Governance
Budget Management
Program Management
Strategic Planning
Operational Efficiency
Crisis Communications
Stakeholder Management

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