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Added 9 mins ago
M
Analyst, Consulting Services
MNP
Regina, SK · Saskatoon, SK
- Full-time
…strategies that make a positive impact for clients. As a trusted advisor, you’ll provide comprehensive analysis, strategic guidance and action planning that empowers clients to achieve…
Added 9 mins ago
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Technician, ease Cloud Accounting Services
MNP
Markham, ON
- Full-time
Make an impact with our ease Cloud Accounting Services team as a Technician. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving…
Added 9 mins ago
R
Spécialiste Technique CFirst / CFirst Technical Specialist
RTX
Longueuil, QC
- Full-time
…transport de personnes et de marchandises indispensables, des services médicaux d’urgence, des opérations humanitaires ou de la lutte contre les feux de forêt partout dans le…
Added 9 mins ago
Senior Manager, Deal Technology: M&A IT (Calgary)
EY
AB · Calgary, AB
…business development efforts. You will be expected to amplify client engagement and high-quality delivery, spearhead market development, and foster long-lasting, revenue-generating…
Added 24 mins ago
W
Office Administrator (Rosedale Family Office)
Wellington-Altus
Toronto, ON
- Full-time
…Office Administrator will use their exceptional organization and client service skills to provide confidential and timely administrative and customer-service support to the Advisor teams…
Added 24 mins ago
HO
Pay and Benefits Advisor
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
The House of Commons’ Human Resources Services is currently looking to staff the Pay and Benefits Advisor position.
Added 24 mins ago
RB
Client Advisor
Royal Bank of Canada
Swan River, MB
- Full-time
…champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service…
Added 24 mins ago
RB
Associate
Royal Bank of Canada
Montreal, QC
- Full-time
…external point of contact, you will play a key role in maintaining client accounts, ensuring account administration and documentation remain up to date and compliant, and working with an…
Added 24 mins ago
RB
Senior Associate
Royal Bank of Canada
Richmond Hill, ON
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. As an…
Added 38 mins ago
MR
Senior Solutions Engineer
Metrics Recruitment
Vancouver, BC · Greater Vancouver, BC
- $115,000 to $140,000 CAD / year
- Full-time
Our client is a Vancouver-headquartered enterprise software company that sits at the intersection of banking and business software. Their platform lets major banks offer treasury and…
Added 38 mins ago
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Senior Implementation Consultant
Nakisa
Montreal, QC
- Full-time
…through to go-live, serving as their trusted senior technical advisor at every stage, while helping raise the bar for the Professional Services…
Added 38 mins ago
WW
Platform Facilitator and Technology Specialist
Worldsource Wealth Management
Markham, ON
- $80,000 to $90,000 CAD / year
- Full-time
5+ years of experience in wealth management, financial services, advisor support, training, or technology enablement.
Added 38 mins ago
ID
Sr. Client Partner
Intellect Design Arena Ltd
Toronto, ON
- $140,000 to $180,000 CAD / year
- Full-time
Experience: 15–20+ years of progressive experience in client-facing executive roles or account leadership within IT professional services, enterprise software, or management consulting…
Added 38 mins ago
HO
Pay and Benefits Advisor
House of Commons of Canada Chambre des communes du Canada
Ottawa, ON
- $69,900 to $88,445 CAD / year
- Full-time
The House of Commons’ Human Resources Services is currently looking to staff the Pay and Benefits Advisor position.
Added 38 mins ago
A
Contract Advisor
Adecco
Calgary, AB
- $60 to $77 CAD / hour
- Full-time
Adecco is currently recruiting for a Contracts Advisor on behalf of a leading Oil & Gas client in Calgary, AB. This is a 12-month contract opportunity with potential for extension.
Added 39 mins ago
R
Senior Associate
RBC
Richmond Hill, ON
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. As an…
Added 39 mins ago
R
Associate
RBC
Brossard, QC
- Full-time
…external point of contact, you will play a key role in maintaining client accounts, ensuring account administration and documentation remain up to date and compliant, and working with an…
Added 39 mins ago
R
Banking Advisor
RBC
Hillsburg, MB
- Full-time
This unique position calls on your client-focused advice expertise and natural problem-solving skills to maximize each client interaction by helping clients with their everyday banking,…
Added 39 mins ago
R
Will and Estate Advisor
RBC
Montreal, QC
- Full-time
As an RBC Royal Trust professional, the Will and Estate Advisor is responsible for the acquisition of new wills and powers of attorney/mandates appointing Royal Trust in a fiduciary…
Added 39 mins ago
R
Client Advisor
RBC
Swan River, MB
- Full-time
…champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service…
Added 39 mins ago
R
Senior Associate
RBC
Richmond Hill, ON
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. As an…
Added 39 mins ago
R
Administrative Assistant
RBC
Toronto, ON
- Full-time
…ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering efficient…
Added 39 mins ago
Enterprise Customer Success Manager
Trolley
Halifax, NS
As we continue to grow, we're looking for a customer-focused technical expert who is passionate about building strong client relationships, solving complex challenges, and helping customers…
Added 39 mins ago
Enterprise Customer Success Manager
Trolley
Montreal, QC
As we continue to grow, we're looking for a customer-focused technical expert who is passionate about building strong client relationships, solving complex challenges, and helping customers…
Added 39 mins ago
A
Représentant (e) du service à la clientèle / Representative Client Service
ADP
Montreal, QC
- Full-time
ADP souhaite embaucher un représentant (e) du service à la clientèle, services petites entreprises

CIBC

Technical Specialist, Collaboration Services

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

You’ll be joining CIBC’s Collaboration Services team. You’ll be responsible for providing administration, governance, operational support, and technical expertise for Microsoft 365 collaboration and information governance services, including SharePoint Online, Microsoft Teams, OneDrive for Business, Microsoft Purview, Information Protection capabilities such as Sensitivity Labels, Microsoft Forms, and Microsoft Copilot. You’ll support enterprise-wide adoption by maintaining secure, scalable, and compliant collaboration environments, implementing governance controls, and enabling productivity across the organization. You’ll investigate and resolve technical issues, manage escalations, support service reliability, and collaborate with business and technology partners to deliver operational excellence. In addition, you’ll support integrations with Microsoft Power Platform services, including Power Apps, Power Automate, and Power Pages, while ensuring alignment with enterprise security, compliance, privacy, records management, and risk management requirements.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

Production Support - Provide administration and operational support for SharePoint Online, Microsoft Teams, OneDrive for Business, Microsoft Purview, Microsoft Copilot, Microsoft Forms, and Information Protection. Investigate and resolve incidents, service disruptions, governance issues, data classification challenges, and user requests. Prioritize work by business impact and risk, monitor platform health, manage tenant configurations, support data governance, maintain information protection controls, and implement measures to enhance stability, security, compliance, and user experience.
Partnership - Collaborate with stakeholders and teams to drive adoption of Microsoft 365 collaboration and governance solutions. Serve as a trusted advisor on SharePoint Online, Microsoft Teams, Microsoft Purview, Information Protection, Microsoft Copilot, governance, and records management. Support training and adoption initiatives, ensuring solutions align with organizational policies, regulatory requirements, privacy standards, and governance frameworks.
Projects Delivery - Serve as a subject matter expert for SharePoint Online, Microsoft Teams, Microsoft Purview, and related Microsoft 365 collaboration technologies. Support design, implementation, governance, and operational readiness of platform capabilities and business solutions. Assess changes, evaluate solutions, and ensure compliance with security, privacy, risk, and information governance standards. Collaborate with teams to establish governance controls, information protection, records management, content lifecycle practices, and collaboration standards. Research emerging Microsoft technologies and recommend enhancements for platform capabilities, governance, compliance, and user productivity.

Who you are

You can demonstrate 5+ years experience in Microsoft 365 collaboration and information governance technologies, including SharePoint Online, Microsoft Teams, OneDrive for Business, Microsoft Purview, Information Protection solutions such as Sensitivity Labels, Microsoft Forms, and Microsoft Copilot. You have experience supporting enterprise collaboration platforms, content management solutions, records management, information governance programs, data classification initiatives, content lifecycle management, compliance controls, and enterprise SaaS services. Experience with Microsoft Power Platform, including Power Apps, Power Automate, and Power Pages, is considered an asset. You possess strong troubleshooting, operational support, stakeholder engagement, governance, and problem-solving skills, with experience supporting enterprise-scale Microsoft 365 environments in a large and complex organization. Microsoft 365, Microsoft Purview, Information Protection, or Microsoft Power Platform certifications are considered strong assets.
Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
You know that details matter. You notice things that others don’t. Your critical thinking skills help to inform your decision making.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it’s the right thing to do.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability

At CIBC, we seek individuals who value innovation, collaboration and client service. This posting is for a role we regularly recruit for to support our talent pipeline. Apply to be considered for future opportunities.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay St

Employment Type

Regular

Weekly Hours

37.5

Skills

MS365, Microsoft Teams, OneDrive for Business, Microsoft Forms, Microsoft Purview

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More about this job

Responsibilities

Administer and provide operational support for Microsoft 365 collaboration and information governance services, resolving incidents and maintaining secure, reliable, compliant platforms. Partner with stakeholders to deliver platform changes, adoption initiatives, governance controls, and integrations aligned with enterprise security, privacy, records management, and risk requirements.

Requirements

Requires 5+ years of experience with Microsoft 365 collaboration and information governance technologies, including SharePoint Online, Teams, OneDrive for Business, Purview, Information Protection, Forms, and Copilot. Candidates should have enterprise-scale platform support experience and strong troubleshooting, governance, problem-solving, and stakeholder skills; Power Platform experience and relevant Microsoft certifications are assets.

Skills

Microsoft 365
SharePoint Online
Microsoft Teams
OneDrive for Business
Microsoft Purview
Information Protection
Sensitivity Labels
Microsoft Forms
Microsoft Copilot
Power Apps
Power Automate
Power Pages
Information Governance
Records Management
Troubleshooting
Stakeholder Engagement

Benefits

Competitive Salary
Incentive Pay
Banking Benefits
Benefits Program
Defined Benefit Pension Plan
Employee Share Purchase Plan
Vacation
Wellbeing Support
Recognition Program
Paid Personal Development Day

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
SharePoint Online
Microsoft Teams
OneDrive for Business
Microsoft Purview
Information Protection
Sensitivity Labels
Microsoft Forms
Microsoft Copilot
Power Platform
Power Apps
Power Automate
Power Pages
Information Governance
Records Management
Content Lifecycle Management
Data Classification
Enterprise SaaS
Governance Controls
Compliance
Privacy
Risk Management
Security
Production Support
Incident Management
Service Reliability
Platform Administration
Stakeholder Engagement
Enterprise Collaboration
Microsoft Certifications

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