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Added 10 mins ago
CP
front desk supervisor
Confederation Place Hotel
Kingston, ON
- Full-time
Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
Added 10 mins ago
M
Crew Chief, Grande Prairie
Midwest
Grande Prairie, AB
- Full-time
…clients by providing industry-leading project solutions that are customer-centric and technology driven. Our success is defined by engaged employees, unbending safe work practices, loyal…
Added 10 mins ago
AI
GIS Senior Functional Support – Mapping
Aptino, Inc.
AB · Alberta, Canada
- Contract
Diagnose, triage, and resolve application incidents and service requests from end users.
Added 10 mins ago
HH
HVAC Sales Representative
Hammer's Heating & Cooling
Pitt Meadows, BC
- $41,600 to $140,000 CAD / year
- Full-time
…communities throughout the Fraser Valley. Since 2013, we have earned customer trust through honest recommendations, reliable service, and quality workmanship. Our approach is guided by…
Added 10 mins ago
HT
Designer, Development (Service)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 10 mins ago
IG
Datacenter Technician
Insight Global
Boisbriand, QC
- $20 to $25 CAD / hour
- Contract
A Typical Day: No two days are the same. You’ll combine practical technical abilities with analytical thinking as you:
Added 10 mins ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
…- particularly for injection molding machines - meets both technical standards and end-user needs. Leveraging broad expertise across mechanical, electrical, software, and fluid power…
Added 10 mins ago
HT
Test Engineering Technologist
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 10 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 10 mins ago
CO
Foreperson - Winter Control
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Full-time
…of CGS in support of the Section Business Plan and quality customer service outcomes for the citizens of the…
Added 10 mins ago
VP
Industrial Automation Specialist
VANGUARD POWER LTD
Chilliwack, BC
- Full-time
You keep industrial customers' equipment running and bring new control systems to life. On service calls you diagnose and repair industrial electrical and control faults, decide the…
Added 10 mins ago
HT
Engineering Team Leader (PET HR)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 10 mins ago
MS
Territory Manager
Marks Supply Inc.
Barrie, ON
- Full-time
…promotional strategies, introducing new services, resolving customer issues, delivering MSA training, and supporting dealer business development. This role emphasizes customer service…
Added 10 mins ago
FC
Field Service Technician- Trainee
Fike Corporation
Burlington, ON
- Full-time
…close supervision and guidance, works towards providing onsite customer service and support for the maintenance services in varying conditions ranging from -50 below zero to +120 degrees…
Added 10 mins ago
IG
Power Platform Developer
Insight Global
Toronto, ON
- $40 to $45 CAD / hour
- Contract
Experience supporting customer service, contact centre, agent, or manager-facing technology
Added 10 mins ago
MS
Territory Manager
Marks Supply Inc.
Burlington, ON
- Full-time
…promotional strategies, introducing new services, resolving customer issues, delivering MSA training, and supporting dealer business development. This role emphasizes customer service…
Added 10 mins ago
MS
Territory Manager
Marks Supply Inc.
Vaughan, ON
- Full-time
…promotional strategies, introducing new services, resolving customer issues, delivering MSA training, and supporting dealer business development. This role emphasizes customer service…
Added 10 mins ago
YT
Service Desk Analyst - Tier 1 (Weekend)
Yardstick Technologies Inc.
AB · Edmonton, AB
- Full-time
What You’ll Be Doing: As a Service Desk Analyst – Tier 1 (Weekend), you will be a key member of our Service Team, responsible for providing weekend support for our customer user support…
Added 10 mins ago
AA
Aquatic Service Technician - Journeyman Electrician
Automated Aquatics Canada Ltd.
AB · Edmonton, AB
- Full-time
Aquatic Service Technician - Journeyman / Red Seal Electrician
Added 10 mins ago
M
Crew Chief, Calgary
Midwest
Calgary, AB
- Full-time
…clients by providing industry-leading project solutions that are customer-centric and technology driven. Our success is defined by engaged employees, unbending safe work practices, loyal…
Added 11 mins ago
C
Agro Advisor II (Full-Time) - Innisfail - Central Alberta Co-op
Co-op
AB · Red Deer County, AB
- Full-time
Provide superior service and technical advice to Central Alberta Co-op guests
Added 11 mins ago
CA-Technical Expert
Apple
Winnipeg, MB
Have experience troubleshooting hardware and software issues in a customer service environment.
Added 11 mins ago
BB
Field Technical Service Representative (Seasonal)
Best Buy Canada
AB
- Part-time
You’ll love it here! We are hiring immediately for a field technical service representative, which at Best Buy we call a field service agent.
Added 11 mins ago
BB
Seasonal Retail Associate
Best Buy Canada
Abbotsford, BC
- Part-time
Paid training to build valuable customer service and sales skills
Added 11 mins ago
GD
Customer Care Expert
Groupe Dynamite, Inc Garage
Mont-Royal, QC · Ville Mont-Royal, Quebec
- Contract
Reporting to your Team Leader and Supervisor, as a GARAGE/ DYNAMITE Customer Relationship Ambassador, you are the voice of the brand. You are genuine and you care about the people around…

CIBC

Technical Specialist, Collaboration Services

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

You’ll be joining CIBC’s Collaboration Services team. You’ll be responsible for providing administration, governance, operational support, and technical expertise for Microsoft 365 collaboration and information governance services, including SharePoint Online, Microsoft Teams, OneDrive for Business, Microsoft Purview, Information Protection capabilities such as Sensitivity Labels, Microsoft Forms, and Microsoft Copilot. You’ll support enterprise-wide adoption by maintaining secure, scalable, and compliant collaboration environments, implementing governance controls, and enabling productivity across the organization. You’ll investigate and resolve technical issues, manage escalations, support service reliability, and collaborate with business and technology partners to deliver operational excellence. In addition, you’ll support integrations with Microsoft Power Platform services, including Power Apps, Power Automate, and Power Pages, while ensuring alignment with enterprise security, compliance, privacy, records management, and risk management requirements.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

Production Support - Provide administration and operational support for SharePoint Online, Microsoft Teams, OneDrive for Business, Microsoft Purview, Microsoft Copilot, Microsoft Forms, and Information Protection. Investigate and resolve incidents, service disruptions, governance issues, data classification challenges, and user requests. Prioritize work by business impact and risk, monitor platform health, manage tenant configurations, support data governance, maintain information protection controls, and implement measures to enhance stability, security, compliance, and user experience.
Partnership - Collaborate with stakeholders and teams to drive adoption of Microsoft 365 collaboration and governance solutions. Serve as a trusted advisor on SharePoint Online, Microsoft Teams, Microsoft Purview, Information Protection, Microsoft Copilot, governance, and records management. Support training and adoption initiatives, ensuring solutions align with organizational policies, regulatory requirements, privacy standards, and governance frameworks.
Projects Delivery - Serve as a subject matter expert for SharePoint Online, Microsoft Teams, Microsoft Purview, and related Microsoft 365 collaboration technologies. Support design, implementation, governance, and operational readiness of platform capabilities and business solutions. Assess changes, evaluate solutions, and ensure compliance with security, privacy, risk, and information governance standards. Collaborate with teams to establish governance controls, information protection, records management, content lifecycle practices, and collaboration standards. Research emerging Microsoft technologies and recommend enhancements for platform capabilities, governance, compliance, and user productivity.

Who you are

You can demonstrate 5+ years experience in Microsoft 365 collaboration and information governance technologies, including SharePoint Online, Microsoft Teams, OneDrive for Business, Microsoft Purview, Information Protection solutions such as Sensitivity Labels, Microsoft Forms, and Microsoft Copilot. You have experience supporting enterprise collaboration platforms, content management solutions, records management, information governance programs, data classification initiatives, content lifecycle management, compliance controls, and enterprise SaaS services. Experience with Microsoft Power Platform, including Power Apps, Power Automate, and Power Pages, is considered an asset. You possess strong troubleshooting, operational support, stakeholder engagement, governance, and problem-solving skills, with experience supporting enterprise-scale Microsoft 365 environments in a large and complex organization. Microsoft 365, Microsoft Purview, Information Protection, or Microsoft Power Platform certifications are considered strong assets.
Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
You know that details matter. You notice things that others don’t. Your critical thinking skills help to inform your decision making.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it’s the right thing to do.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability

At CIBC, we seek individuals who value innovation, collaboration and client service. This posting is for a role we regularly recruit for to support our talent pipeline. Apply to be considered for future opportunities.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay St

Employment Type

Regular

Weekly Hours

37.5

Skills

MS365, Microsoft Teams, OneDrive for Business, Microsoft Forms, Microsoft Purview

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More about this job

Responsibilities

Administer and provide operational support for Microsoft 365 collaboration and information governance services, resolving incidents and maintaining secure, reliable, compliant platforms. Partner with stakeholders to deliver platform changes, adoption initiatives, governance controls, and integrations aligned with enterprise security, privacy, records management, and risk requirements.

Requirements

Requires 5+ years of experience with Microsoft 365 collaboration and information governance technologies, including SharePoint Online, Teams, OneDrive for Business, Purview, Information Protection, Forms, and Copilot. Candidates should have enterprise-scale platform support experience and strong troubleshooting, governance, problem-solving, and stakeholder skills; Power Platform experience and relevant Microsoft certifications are assets.

Skills

Microsoft 365
SharePoint Online
Microsoft Teams
OneDrive for Business
Microsoft Purview
Information Protection
Sensitivity Labels
Microsoft Forms
Microsoft Copilot
Power Apps
Power Automate
Power Pages
Information Governance
Records Management
Troubleshooting
Stakeholder Engagement

Benefits

Competitive Salary
Incentive Pay
Banking Benefits
Benefits Program
Defined Benefit Pension Plan
Employee Share Purchase Plan
Vacation
Wellbeing Support
Recognition Program
Paid Personal Development Day

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
SharePoint Online
Microsoft Teams
OneDrive for Business
Microsoft Purview
Information Protection
Sensitivity Labels
Microsoft Forms
Microsoft Copilot
Power Platform
Power Apps
Power Automate
Power Pages
Information Governance
Records Management
Content Lifecycle Management
Data Classification
Enterprise SaaS
Governance Controls
Compliance
Privacy
Risk Management
Security
Production Support
Incident Management
Service Reliability
Platform Administration
Stakeholder Engagement
Enterprise Collaboration
Microsoft Certifications

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