Jobs in Canada

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Added 42 mins ago
RT
Director, Growth Strategy & Operations
Raising The Village
Remote, Canada
- Full-time
- Remote
Partner with Communications and the Hub’s specialist managers to streamline access to approved program information and reusable content, minimizing duplicate requests to country teams.
Added 1 hour ago
CA
Senior Data Integration Specialist
Co-operators Assurance et services financiers
Regina, SK
- Full-time
Work Model: Hybrid (2 days in office)
Added 1 hour ago
CA
Senior Data Integration Specialist
Co-operators Assurance et services financiers
Mississauga, ON
- Full-time
Work Model: Hybrid (2 days in office)
Added 1 hour ago
CA
Senior Data Integration Specialist
Co-operators Assurance et services financiers
Moncton, NB
- Full-time
Work Model: Hybrid (2 days in office)
Added 1 hour ago
CA
Senior Data Integration Specialist
Co-operators Assurance et services financiers
Laval, QC
- Full-time
Work Model: Hybrid (2 days in office)
Added 1 hour ago
CA
Senior Data Integration Specialist
Co-operators Assurance et services financiers
Montreal, QC
- Full-time
Work Model: Hybrid (2 days in office)
Added 1 hour ago
CA
Senior Data Integration Specialist
Co-operators Assurance et services financiers
Guelph, ON
- Full-time
Work Model: Hybrid (2 days in office)
Added 1 hour ago
CA
Senior Data Integration Specialist
Co-operators Assurance et services financiers
Toronto, ON
- Full-time
Work Model: Hybrid (2 days in office)
Added 1 hour ago
CA
Senior Data Integration Specialist
Co-operators Assurance et services financiers
Calgary, AB
- Full-time
Work Model: Hybrid (2 days in office)
Added 1 hour ago
CA
Senior Data Integration Specialist
Co-operators Assurance et services financiers
Burlington, ON
- Full-time
Work Model: Hybrid (2 days in office)
Added 1 hour ago
CA
Senior Data Integration Specialist
Co-operators Assurance et services financiers
Quebec, QC
- Full-time
Work Model: Hybrid (2 days in office)
Added 2 hours ago
S
Quality Engineering Specialist
Syntronic
Ottawa, ON
- Full-time
…continuously improve the policies, procedures, standards, and quality controls used across our electronics manufacturing operation. This role goes beyond executing existing quality…
Added 2 hours ago
C
Senior Data Integration Specialist
Co-operators
Moncton, NB · Guelph, ON · Toronto, ON · Mississauga, ON · Burlington, ON · Montreal, QC · Quebec, QC · Regina, SK · Calgary, AB
- Full-time
Work Model: Hybrid (2 days in office)
Added 3 hours ago
M
Sr. Specialist (Five 9)
McKesson
Mississauga, ON
- Full-time
McKesson is seeking a Sr. Specialist (Five 9) to help design, build, and optimize our enterprise contact center platforms that support critical healthcare operations. This hands-on…
Added 3 hours ago
M
Energy & GHG Management Specialist
Metrolinx
Canada
- Full-time
…Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s…
Added 6 hours ago
CP
Manager, Total Rewards
CAAT Pension Plan
Toronto, ON · Head Office
- Full-time
Are you a Total Rewards professional who enjoys turning complex data into meaningful insights, building strong business partnerships, and developing high-performing teams?
Added 7 hours ago
Senior Contract Specialist
BGBx
ON
Hands-on experience building or improving procurement and PO processes, including approval workflows and spend controls.
Added 7 hours ago
CP
Manager, Total Rewards
CAAT Pension Plan
Toronto, ON
- Full-time
Are you a Total Rewards professional who enjoys turning complex data into meaningful insights, building strong business partnerships, and developing high-performing teams?
Added 9 hours ago
JC
Creo Electrical Design Specialist
Johnson Controls
AB · SA - Edmonton Orion
- Full-time
Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human…
Added 23 hours ago
WH
Accounts Payable Specialist
WELL Health Technologies Corp. (TSX: WELL)
Vancouver, BC
- Full-time
The Accounts Payable Specialist is responsible for the end-to-end processing of vendor invoices, approval workflow management, payment preparation, vendor account reconciliations, and…
Added 1 day ago
AL
AltaGas - Specialist, Platform Engineering
AltaGas Ltd.
Calgary, AB · AB - Calgary
- Full-time
…capabilities across the organization. We are looking for a Specialist, Platform Engineering to own the sustainment and run-services function for the platforms enabling this…
Added 1 day ago
C
Technical Support Specialist - Bilingual
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 1 day ago
C
Specialist Cloud Security
CPKC
Calgary, AB
- Full-time
…for training, development, and advancement, you’re not just building a career - you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your…
Added 1 day ago
MC
Sales and Advice Effectiveness Specialist, Retail
Meridian Credit Union
Toronto, ON · Etobicoke, ON
- Full-time
The role: The Sales & Advice Effectiveness Specialist, Retail supports the delivery and ongoing improvement of sales, advice and frontline effectiveness programs across Meridian Retail…
Added 1 day ago
T
Information Security Specialist
TD
Toronto, ON
- Full-time
Ability to serve as a lead expert resource in technology controls and information security with the business organization and 3rd party’s

CIBC

Technical Support Specialist - Bilingual

Toronto, ON, Canada

Full-time

Apply on cibc.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

As a Technical Support Specialist, you will be accountable to ensure the successful delivery of a high standard of service while upholding compliance to internal controls and procedures within the functional assigned responsibilities to Business Banking products customers. As a Technical Support Specialist in our Business Contact Centre, you are responsible for providing after-sales service and technical support for client product and service delivery channels to internal and external customers. This role applies basic theories to understand client needs, execute client requests, and recommend solutions. The Contact Centre Specialist develops and empowers team members to provide positive client experience and handle challenging calls that adhere to quality standards. The role uses judgement to identify and analyze reoccurring irregularities and recommends solutions in the development of supporting documentation and procedures. In addition, the role utilizes an understanding of professional concepts to deliver tutorials for clients on the features and functions of client-facing tools and services.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

Client Engagement - Manage an assigned portfolio of high value Commercial Banking and Large Corporate clients, adding value to client’s relationship with CIBC by acting as a dedicated contact for all products and services. Interpret and validate internal and external requests to open, close and manage functionality of business operating accounts for new and existing clients, ensuring internal and regulatory procedures are followed and account operating controls are applied.
Business Development - Establish and maintain strong working relationships with business partners and service providers in servicing the needs of high value Commercial Banking and Large Corporate clients. Liaise with branches, INTRIA and the Business Contact Centre Investigations team to investigative issues and facilitate a timely resolution for the client.
Analytical Skills - Manage escalated customer service complaints, conduct investigation, and take corrective action, adapting the solution to suit specific circumstances. In addition to using detailed working knowledge of the subject, draw upon knowledge of the operations of related departments to troubleshoot delays/problems.

Who you are

You can demonstrate detailed knowledge of Commercial Bank/Global Payments products, services, policies, and procedures, sufficient to handle most inquiries at first point of contact.
You understand that success is in the details. You notice things that others do not. Your critical thinking skills help to inform your decision making.
You give meaning to data. You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.
You're fluent in French and English to support business operations outside of Quebec, Canada.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-141 Bay, 22nd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Banking, Call Center, Client Issue Resolution, Client Service, Customer Experience (CX), Ensure Compliance, Group Problem Solving, Investigating, Operations Support

Apply on cibc.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

Manage a portfolio of high-value Commercial Banking and Large Corporate clients, handling account requests and providing after-sales service and technical support for business banking products and service channels. Investigate escalated complaints and operational issues, coordinate with internal partners to resolve them, and ensure compliance with internal controls and regulatory procedures.

Requirements

Candidates should have detailed knowledge of Commercial Bank or Global Payments products, services, policies, and procedures, along with strong analytical, investigative, and client communication skills. Fluency in French and English is required to support business operations outside Quebec, Canada.

Skills

Business Banking
Commercial Banking
Global Payments
Client Service
Customer Experience
Technical Support
Call Center Support
Client Issue Resolution
Compliance
Account Operations
Investigations
Problem Solving
Analytical Thinking
French-English Fluency
Complaint Management
Operations Support

Benefits

Competitive Salary
Incentive Pay
Banking Benefits
Benefits Program
Defined Benefit Pension Plan
Employee Share Purchase Plan
Vacation
Wellbeing Support
Recognition Program
Paid Personal Development Day

Visa sponsorship

Not detected in the job text

Keywords

Business Banking
Commercial Banking
Large Corporate Clients
Global Payments
Business Contact Centre
Technical Support
After-Sales Service
Client Engagement
Account Operations
Account Controls
Regulatory Compliance
Internal Controls
Client Issue Resolution
Complaint Management
Investigations
Operations Support
Service Providers
Client-Facing Tools
Tutorials
French
English
Call Center
Customer Experience
Problem Solving
Troubleshooting

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Work requirements

Jobs in Canada