Jobs in Canada

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Added 21 hours ago
JG
M365 Admin Operations Support
J&M Group
Vancouver, BC
- Full-time
The person will be responsible for M365 administration and operations support across SharePoint Online, Power Platform and Copilot Studio. The role requires hands-on operational support,…
Added 1 day ago
S
Bilingual Supervisor, Customer Service
Serefin
Remote, Canada
- $55,000 to $65,000 CAD / year
- Full-time
- Remote
Monitor individual agent and overall team’s performance including QA scores and internal call quality standards, schedule adherence and KPI requirements and address issues as appropriate
Added 1 day ago
BC
Anesthesia Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Current Basic Cardiac Life Support (BCLS) certification required
Added 1 day ago
BO
Application Development Lead - Artificial Intelligence
Bank of Canada
Ottawa, ON
- Temporary
The Bank of Canada has a vision to be a leading central bank - dynamic, engaged and trusted - committed to a better Canada. No other employer in the country offers you the unique…
Added 2 days ago
C
Account Activity Fraud Agent (12 Month Contract)
CIBC
Halifax, NS
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 3 days ago
Copilot Platform Administrator
GHD Group Pty Ltd
Waterloo, ON
…Platform Administrator is accountable for the day‑to‑day operation and health of the Copilot platform and deployed agents. This role manages environments, access requests, connections,…
Added 5 days ago
NB
Director, Credit Risk
National Bank of Canada
AB · Edmonton, AB
- Full-time
National Bank values continuous development and internal mobility. Our personalized learning programs, based on learning through action, help you master your role and expand your expertise.…
Added 5 days ago
C
WFM Real Time Management Analyst (Onsite)
CNX
Mississauga, ON
- $60,000 to $65,000 CAD / year
- Full-time
Must have excellent time management skills, with the ability to work with minimal supervision and under tight timelines
Added 5 days ago
S
Python Developer with Django & React Experience
Synechron
Toronto, ON
- $110,000 to $120,000 CAD / year
- Full-time
Support deployment, monitoring, and troubleshooting of applications in cloud or production environments.
Added 6 days ago
AI
M365 Admin and Operations Support – SharePoint Online, Power Platform & Copilot Studio
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
Roles and Responsibilities: The person will be responsible for M365 administration and operations support across SharePoint Online, Power Platform and Copilot Studio. The role requires…
Added 6 days ago
AI
Agent - Store - Certified (#1019)
Air Inuit
Montreal, QC
- Internship
Flexible schedule; may include 5-5-4 rotation (day/night shifts) or Monday–Friday day shift
Added 7 days ago
BC
Anesthesia Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Current Basic Cardiac Life Support (BCLS) certification required
Added 7 days ago
P
Independence Manager
PwC
Toronto, ON
- Full-time
Serve as a member of the Global IA Center of Excellence, facilitating and supporting Independence Assessments that directly influence PwC's network strategy and compliance with external…
Added 7 days ago
LA
Senior Analytics Engineer
Level Access
Canada
- Full-time
You own the path from raw commercial data to certified metrics and KPIs that a person or an AI agent can act on.
Added 7 days ago
GardaWorld - Tech Support - 43860$/year + benefits - Ste-Therese
GardaWorld
Sainte-Thérèse, QC
Evening shifts and holiday work may be required
Added 7 days ago
C
Universal Fraud Agent, Remote - Bilingual
CIBC
Montreal, QC
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 7 days ago
HO
BI Analytics Engineer
Hydro One
Toronto, ON
- $80 to $90 CAD / hour
- Contract
We are seeking a BI / Analytics Engineer to support the data, semantic model, and reporting components of contact center analytics solutions built on Microsoft Fabric and Power BI.
Added 8 days ago
A
Senior AI and Agentic Developer
Accenture
Toronto, ON
- Full-time
Create automated tests, evaluations and monitoring for prompts, retrieval quality, agent behavior, security controls, latency, cost and production reliability.
Added 9 days ago
I
Head Of Cybersecurity
Irth
Canada
- Full-time
Irth develops SaaS solutions for utility damage prevention and infrastructure risk management. Gas, electric, telecommunications, and pipeline operators across the United States and Canada…
Added 10 days ago
BC
Anesthesia Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Current Basic Cardiac Life Support (BCLS) certification required
Added 12 days ago
FE
Applied AI Engineer – Agents & Automation
Future Electronics
Kirkland, QC
- Full-time
Develop practical solution designs covering applications, AI services, data flows, integrations, identity, security, monitoring, and operational support.
Added 13 days ago
SQ
Analyst, Technical Support Services
Sunlife Québec
Montreal, QC
- Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 14 days ago
CH
RN CARE MGR III
Covenant Health
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
Full Time, 80 Hours Per Pay Period, Day Shift
Added 15 days ago
CH
RN CARE MGR II
Covenant Health
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
Full Time, 80 Hours Per Pay Period, Day Shift
Added 15 days ago
C
WFM Real Time Analyst co-op
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

CIBC

Universal Fraud Agent, Remote - Bilingual

Montreal, QC, Canada

Full-time

Apply on cibc.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 18, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing 

As a member of the Fraud Contact Centre team, a Fraud Agent will be responsible for ensuring the delivery of service to both external and internal customers consistent with CIBC’s vision of winning customer loyalty through service excellence. You will identify, analyze and conduct investigations of client transactions through credit cards and debit cards. You will use other banking channels to determine possible fraud or unusual activity while mitigating fraud losses to CIBC clients. You’ll use extensive analytical ability, resolve all complex or difficult problems relating to Fraud Applications, Account Takeovers, Scams, and Payments referred by other areas of CIBC or other external sources as well as from our monitoring systems.

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

We have embarked on an Agent@Home remote work program. All employees are required to meet the Agent@Home program requirements and be able to attend your primary work location within two hours’ notice for any business-related purposes.

Agent@Home Program Requirements:

You reside within a 2 hour radius of the CIBC Tower in Downtown Montreal

Ability to work independently as an Agent@Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.
Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)
Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

Please note that the start date is January 25th, 2027 and it's a full time permanent position. A quick note on your availability – our Contact Centre is open Monday to Sunday, 7:00 am to midnight. We’d like for you to be flexible between these hours.

How you'll succeed 

Investigation- Identify suspected fraudulent activities using knowledge of risk management principles, policies and procedures to mitigate fraud and minimize losses to CIBC & in an efficient and timely manner to meet productivity goals.
Analysis – Use sound decision making skills to react quickly to incoming calls/referrals and make sound decisions in situations where limited information/ambiguity exists including reviewing customer’s profiles, transactions and banking history to minimize exposure to loss, and protect CIBC and our clients privacy
Collaboration – Identify, refer and escalate different types of fraud to relevant areas within the Fraud Contact Center to, Fraud Strategy, Corporate Security, Loss Management, Client Care, Ombudsman Office, and Intria, to be effectively investigated and resolved.

Who you are 

You can demonstrate experience in COINS/ECIF, PRM, TSYS and CRS is an asset.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making
You act like an owner. You thrive when you're empowered to take the lead, go above and beyond and deliver results
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.
You're fluent in French and English to serve our clients in the community.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Mont-1155 Rene Levesque 7th

Employment Type

Regular

Weekly Hours

37.5

Skills

Call Center, Communication, Customer Experience (CX), Teamwork

Apply on cibc.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Fraud Agent is responsible for identifying, analyzing, and investigating fraudulent transactions across credit and debit cards to mitigate losses. They will resolve complex fraud-related issues while maintaining service excellence and collaborating with internal security and management teams.

Requirements

Candidates must be fluent in French and English and reside within a two-hour radius of the Montreal office. The role requires a secure, distraction-free home workspace with a high-speed wired internet connection and the ability to work flexible hours between Monday and Sunday.

Skills

Fraud investigation
Risk management
Analytical ability
Decision making
Customer service
Communication
Bilingualism
Problem solving
Collaboration
Attention to detail
Critical thinking
Call center operations

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Fraud
Risk Management
Banking
Investigation
Credit Cards
Debit Cards
Account Takeover
Scams
Payments
COINS
ECIF
PRM
TSYS
CRS
Customer Loyalty
Remote Work
Agent@Home
Data Analysis
Security
Loss Management

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Work requirements

Jobs in Canada