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Added 40 mins ago
SQ
Senior Consultant, Strategy, Sunlife Health
Sunlife Québec
Montreal, QC
- Full-time
Get the story. When a metric is off track, ask the owner why and how it will recover, offering problem-solving support and refining commentary for clarity and brevity.
Added 55 mins ago
C
Python SDET (Data Validation & API Testing)
CGI
Halifax, NS
- Full-time
Strong analytical and problem-solving skills, with the ability to clearly explain coding approaches and technical decisions.
Added 55 mins ago
C
Service Delivery Manager
Compucom
Toronto, ON
- $80,000 to $100,312 CAD / year
- Full-time
Problem solving capabilities, which includes using several methods to help diagnose the opportunity with general focus on operational efficiency.
Added 55 mins ago
VR
Manager, Finance & Business Operations
voestalpine Railway Systems Nortrak
Richmond, BC
- $95,000 to $120,000 CAD / year
- Full-time
We are looking for a curious, hands-on finance professional who wants to understand how a business works - not just report its results. Reporting to the CFO and VP, Business Controlling,…
Added 55 mins ago
R
Pricing Manager
REXEL
Toronto, ON
- $90,000 CAD / year
- Full-time
Detail-oriented with strong organizational and problem-solving abilities.
Added 1 hour ago
NY
Analytics Consultant, Decision Support, Business Intelligence - FT (J1126-0067)
North York General Hospital
Toronto, ON
- Full-time
…will support the organization regarding information needs and analysis for decision making, quality improvement, internal/external reporting requirements and gaining insights into its…
Added 1 hour ago
CC
RQ11599 - Technology Architect (Oracle, with IBM TRIRIGA, WebSphere)
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
· Extensive working experience in the troubleshooting of issues, incidents and problem solving;
Added 1 hour ago
D
Personal Finance Advisor
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- Full-time
As a personal finance advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your role…
Added 1 hour ago
F
IT Field Specialist
FlatironDragados
Fredericton, NB
- Full-time
Are you a problem solver passionate about providing top-tier solutions ? As an IT Field Specialist, you will provide second-level IT support to users based at a project site. Collaborate…
Added 1 hour ago
HT
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Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Perform detailed Price / Volume / Mix / Cost (PVM) analysis with clear business storytelling
Added 1 hour ago
C
Senior Manager, Complex Accounting-EN
CAE
Montreal, QC
- Full-time
Strong analytical and problem-solving skills with the ability to assess highly complex transactions and communicate conclusions effectively
Added 1 hour ago
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Added 1 hour ago
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Added 1 hour ago
Marketing Manager
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Toronto, ON · Montreal, QC
Manage KPI performance through ongoing monitoring, analysis, and reporting; identify opportunities and risks, provide recommendations, and drive actions to deliver business targets.
Added 1 hour ago
T
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Toronto, ON
- $22 CAD / hour
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…collaborate with your team, leadership, and internal and external business partners to resolve issues efficiently and effectively according to industry…
Added 2 hours ago
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Engineer, Distribution Asset Standards & Testing
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- Full-time
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Added 2 hours ago
WI
Intermediate Electrical Engineer (Sudbury)
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
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Added 2 hours ago
A
Programme Discovery - Fiabilité de l'alimentation
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Added 2 hours ago
DR
Business Services Specialist
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Several years of related/relevant experience, including leading or contributing to complex initiatives in business analysis, service improvement, operational excellence, process…
Added 2 hours ago
LC
Asset Protection Representative
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Integrity & Initiative – A high level of trustworthiness, accountability, and a proactive approach to problem-solving.
Added 2 hours ago
LC
Asset Protection Representative
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Added 2 hours ago
SO
Complaints Officer (BC, AB, or ON)
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Remote, Canada
- $68,000 to $85,000 CAD / year
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Strong analytical, drafting, and problem-solving skills, including the ability to remain objective and neutral under high-stress conditions.
Added 2 hours ago
WI
Intermediate Electrical Engineer (Sudbury)
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
Strong problem-solving, organization, technical writing, communication, and multidisciplinary coordination skills.
Added 2 hours ago
RC
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CIBC

Universal Fraud Agent, Remote - Bilingual

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 18, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing 

As a member of the Fraud Contact Centre team, a Fraud Agent will be responsible for ensuring the delivery of service to both external and internal customers consistent with CIBC’s vision of winning customer loyalty through service excellence. You will identify, analyze and conduct investigations of client transactions through credit cards and debit cards. You will use other banking channels to determine possible fraud or unusual activity while mitigating fraud losses to CIBC clients. You’ll use extensive analytical ability, resolve all complex or difficult problems relating to Fraud Applications, Account Takeovers, Scams, and Payments referred by other areas of CIBC or other external sources as well as from our monitoring systems.

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

We have embarked on an Agent@Home remote work program. All employees are required to meet the Agent@Home program requirements and be able to attend your primary work location within two hours’ notice for any business-related purposes.

Agent@Home Program Requirements:

You reside within a 2 hour radius of the CIBC Tower in Downtown Montreal

Ability to work independently as an Agent@Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.
Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)
Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

Please note that the start date is January 25th, 2027 and it's a full time permanent position. A quick note on your availability – our Contact Centre is open Monday to Sunday, 7:00 am to midnight. We’d like for you to be flexible between these hours.

How you'll succeed 

Investigation- Identify suspected fraudulent activities using knowledge of risk management principles, policies and procedures to mitigate fraud and minimize losses to CIBC & in an efficient and timely manner to meet productivity goals.
Analysis – Use sound decision making skills to react quickly to incoming calls/referrals and make sound decisions in situations where limited information/ambiguity exists including reviewing customer’s profiles, transactions and banking history to minimize exposure to loss, and protect CIBC and our clients privacy
Collaboration – Identify, refer and escalate different types of fraud to relevant areas within the Fraud Contact Center to, Fraud Strategy, Corporate Security, Loss Management, Client Care, Ombudsman Office, and Intria, to be effectively investigated and resolved.

Who you are 

You can demonstrate experience in COINS/ECIF, PRM, TSYS and CRS is an asset.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making
You act like an owner. You thrive when you're empowered to take the lead, go above and beyond and deliver results
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.
You're fluent in French and English to serve our clients in the community.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Mont-1155 Rene Levesque 7th

Employment Type

Regular

Weekly Hours

37.5

Skills

Call Center, Communication, Customer Experience (CX), Teamwork

Apply About employer

More about this job

Responsibilities

The Fraud Agent is responsible for identifying, analyzing, and investigating fraudulent transactions across credit and debit cards to mitigate losses. They will resolve complex fraud-related issues while maintaining service excellence and collaborating with internal security and management teams.

Requirements

Candidates must be fluent in French and English and reside within a two-hour radius of the Montreal office. The role requires a secure, distraction-free home workspace with a high-speed wired internet connection and the ability to work flexible hours between Monday and Sunday.

Skills

Fraud investigation
Risk management
Analytical ability
Decision making
Customer service
Communication
Bilingualism
Problem solving
Collaboration
Attention to detail
Critical thinking
Call center operations

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Fraud
Risk Management
Banking
Investigation
Credit Cards
Debit Cards
Account Takeover
Scams
Payments
COINS
ECIF
PRM
TSYS
CRS
Customer Loyalty
Remote Work
Agent@Home
Data Analysis
Security
Loss Management

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