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Added 9 mins ago
CC
Process Engineer
Coca-Cola Canada Bottling Limited
Toronto, ON · North York, ON
- Full-time
The Reliability & Process Engineer is the plant technical owner for asset health, chronic-loss elimination and sustained line performance. Working closely with Operations and Maintenance,…
Added 9 mins ago
SC
Category Business Manager - Hardgoods (12 Month Contract)
Sport Chek
Calgary, AB
- Full-time
…Merchandising Strategic Business Unit (SBU). Operating as the business owner for the category, within established policies, procedures, and FGL business goals, the Category Business…
Added 10 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Edmonton, AB
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 10 mins ago
SD
Merchandiser, Hourly Part Time Night Greenlight Requisition
Shoppers Drug Mart
Burlington, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 10 mins ago
SD
Pharmacist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Surrey, BC
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 10 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day
Shoppers Drug Mart
St. Thomas, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 10 mins ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
St. Thomas, ON
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 10 mins ago
T
Customer Experience Associate - Vaudreuil
TD
Vaudreuil-Dorion, QC
- Part-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Added 10 mins ago
T
Customer Experience Associate - Cantonese Language Skills an Asset
TD
Vancouver, BC
- Part-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Added 10 mins ago
BC
Commercial Director
Bird Construction
AB · Calgary, AB · Edmonton
- Full-time
Develop and implement change management procedures, including preparing, submitting and tracking changes to the Owner; reviewing and tracking subcontractor changes; and reviewing drawings,…
Added 39 mins ago
TE
Cost Controller
TC Energy
NB · Chiasson Office, NB
- Full-time
…Earned Value Systems and contingency management EPC and/or Owner…
Added 39 mins ago
EF
Executive Director - Disability and Community Services
Edenbridge Family Services Inc
Lethbridge, AB
- Temporary
Edenbridge Family Services Inc.| Lethbridge, Alberta Full-time, permanent | Starting Salary: $90,000 Reports to: Owner/CEO
Added 39 mins ago
CG
Development Manager - Real Estate
Common Ground Consulting
Surrey, BC
- Full-time
At Common Ground Consulting, we specialize in development management and owner representation services throughout the entire project lifecycle, from feasibility to municipal approvals to…
Added 39 mins ago
J
Commercial Manager
Jacobs
Toronto, ON
- $160,000 to $210,000 CAD / year
- Full-time
Experience working in Program Management Consultant (PMC), Owner's Engineer, or major project delivery environments.
Added 39 mins ago
FR
Regional Supervisor
FirstService Residential Canada
Vancouver, BC
- Full-time
Oversee internal and external communications, including tenant correspondence, building notices and owner communications.
Added 40 mins ago
SD
Beauty Manager, Hourly Part Time Day
Shoppers Drug Mart
Winnipeg, MB
- Part-time
Work in conjunction with the Associate-Owner and Front Store Manager
Added 40 mins ago
SD
Pharmacist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Mississauga, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 40 mins ago
SD
Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Winnipeg, MB
- Full-time
Work in conjunction with the Associate-Owner and Front Store Manager
Added 55 mins ago
T
Customer Experience Associate
TD
Winnipeg, MB
- Part-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Added 55 mins ago
T
Customer Experience Associate
TD
Toronto, ON
- Part-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Added 1 hour ago
R
Business Analyst - Expert
Raise
Toronto, ON
- Full-time
…requirements and contribute to business success. Think and act like an owner in analytics initiatives, ensuring business needs are properly identified and translated into analytics…
Added 1 hour ago
LC
Beauty Specialist, Hourly Part Time Day
Loblaw Companies Limited
Toronto, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 hour ago
J
Senior Conveyance Project Manager
Jacobs
Burnaby, BC
- $150,000 to $200,000 CAD / year
- Full-time
Ability to serve as the technical liaison and leader between the project owner and the design team
Added 1 hour ago
FR
Part-Time Concierge
FirstService Residential Canada
AB · Edmonton, AB
- Part-time
…be constantly looking for ways to add value to the overall owner experience and be a pro-active problem…
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Strong sense of ownership - acts like a business owner, not just a finance partner

CIBC

Universal Fraud Agent, Remote - Bilingual

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 18, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing 

As a member of the Fraud Contact Centre team, a Fraud Agent will be responsible for ensuring the delivery of service to both external and internal customers consistent with CIBC’s vision of winning customer loyalty through service excellence. You will identify, analyze and conduct investigations of client transactions through credit cards and debit cards. You will use other banking channels to determine possible fraud or unusual activity while mitigating fraud losses to CIBC clients. You’ll use extensive analytical ability, resolve all complex or difficult problems relating to Fraud Applications, Account Takeovers, Scams, and Payments referred by other areas of CIBC or other external sources as well as from our monitoring systems.

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

We have embarked on an Agent@Home remote work program. All employees are required to meet the Agent@Home program requirements and be able to attend your primary work location within two hours’ notice for any business-related purposes.

Agent@Home Program Requirements:

You reside within a 2 hour radius of the CIBC Tower in Downtown Montreal

Ability to work independently as an Agent@Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.
Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)
Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

Please note that the start date is January 25th, 2027 and it's a full time permanent position. A quick note on your availability – our Contact Centre is open Monday to Sunday, 7:00 am to midnight. We’d like for you to be flexible between these hours.

How you'll succeed 

Investigation- Identify suspected fraudulent activities using knowledge of risk management principles, policies and procedures to mitigate fraud and minimize losses to CIBC & in an efficient and timely manner to meet productivity goals.
Analysis – Use sound decision making skills to react quickly to incoming calls/referrals and make sound decisions in situations where limited information/ambiguity exists including reviewing customer’s profiles, transactions and banking history to minimize exposure to loss, and protect CIBC and our clients privacy
Collaboration – Identify, refer and escalate different types of fraud to relevant areas within the Fraud Contact Center to, Fraud Strategy, Corporate Security, Loss Management, Client Care, Ombudsman Office, and Intria, to be effectively investigated and resolved.

Who you are 

You can demonstrate experience in COINS/ECIF, PRM, TSYS and CRS is an asset.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making
You act like an owner. You thrive when you're empowered to take the lead, go above and beyond and deliver results
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.
You're fluent in French and English to serve our clients in the community.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Mont-1155 Rene Levesque 7th

Employment Type

Regular

Weekly Hours

37.5

Skills

Call Center, Communication, Customer Experience (CX), Teamwork

Apply About employer

More about this job

Responsibilities

The Fraud Agent is responsible for identifying, analyzing, and investigating fraudulent transactions across credit and debit cards to mitigate losses. They will resolve complex fraud-related issues while maintaining service excellence and collaborating with internal security and management teams.

Requirements

Candidates must be fluent in French and English and reside within a two-hour radius of the Montreal office. The role requires a secure, distraction-free home workspace with a high-speed wired internet connection and the ability to work flexible hours between Monday and Sunday.

Skills

Fraud investigation
Risk management
Analytical ability
Decision making
Customer service
Communication
Bilingualism
Problem solving
Collaboration
Attention to detail
Critical thinking
Call center operations

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Fraud
Risk Management
Banking
Investigation
Credit Cards
Debit Cards
Account Takeover
Scams
Payments
COINS
ECIF
PRM
TSYS
CRS
Customer Loyalty
Remote Work
Agent@Home
Data Analysis
Security
Loss Management

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