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Added 1 min ago
FH
Physiotherapist - Heritage Village - Chilliwack
Fraser Health Authority
Chilliwack, BC
- $45.15 to $56.17 CAD / hour
- Part-time
…as information provided at patent/resident conferences and team meetings. As a member of the interdisciplinary team, makes recommendations for treatment, to ensure quality patient/resident…
Added 1 min ago
LH
Physiotherapist
Lifemark Health Group
Richmond, BC
- $85,597 to $125,543 CAD / year
- Full-time
As a Lifemark physiotherapist, you’ll be a vital member of a multidisciplinary team, empowering individuals to overcome challenges, improve their mobility, and achieve their health goals.…
Added 1 min ago
LH
PHYT-Physiotherapist
Lifemark Health Group
Burnaby, BC
- Full-time
As a Lifemark physiotherapist, you’ll be a vital member of a multidisciplinary team, empowering individuals to overcome challenges, improve their mobility, and achieve their health goals.…
Added 1 min ago
MR
Project Coordinator (Civil Construction)
Maple Reinders
Kelowna, BC
- $80,000 to $90,000 CAD / year
- Full-time
…industrial-type projects. In addition, you'll support the project team with documentation, estimating, budgeting, and scheduling, while gaining exposure to various contract types such as…
Added 1 min ago
NS
Rehabilitation Assistant - Physiotherapy
Nova Scotia Health Authority
Sherbrooke, NS
- Internship
Under the direction of the Manager, and under the supervision of therapists, the Rehabilitation Assistant, as an active member of the patient care team, works with individuals, families and…
Added 1 min ago
MH
HVDC Design Engineer (Electrical/Computer Engineer)
Manitoba Hydro
Winnipeg, MB
- Full-time
…in North America, recognized for providing highly reliable service and exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that champions…
Added 1 min ago
MR
Mechanical Project Coordinator - Civil Construction
Maple Reinders
Charlottetown, PE
- $70,000 to $90,000 CAD / year
- Full-time
As a Mechanical Project Coordinator in our Civil division, you will have the opportunity to support our project team in delivering heavy civil and industrial-type projects. In addition,…
Added 1 min ago
MR
Project Coordinator (Civil Construction)
Maple Reinders
Burnaby, BC
- $80,000 to $90,000 CAD / year
- Full-time
…industrial-type projects. In addition, you'll support the project team with documentation, estimating, budgeting, and scheduling, while gaining exposure to various contract types such as…
Added 1 min ago
O
Pension Benefits Consultant
OPTrust
Toronto, ON
- Contract
The Pension Benefits Consultant is a client facing role within our Member Experience and Pension Operations Division providing pension education and guidance to our membership through…
Added 1 min ago
Rehabilitation Assistant - Physiotherapy
Nova Scotia Health and IWK Health
Sheet Harbour 36, NS
Under the direction of the Manager, and under the supervision of therapists, the Rehabilitation Assistant, as an active member of the patient care team, works with individuals, families and…
Added 31 mins ago
IH
Registered Nurse/Registered Psychiatric Nurse (RN/RPN) | Mental Health and Substance Use
Interior Health Authority
Kelowna, BC
- Full-time
Functions as a member of the larger Hospitals & Communities Integrated Services (HCIS) or Tertiary Mental Health Services multi-disciplinary care team
Added 31 mins ago
SL
class 1 truck driver
Steve's Livestock Transport
Blumenort, MB
- Full-time
Record cargo information, hours of service, distance travelled and fuel consumption
Added 31 mins ago
Corporate Store Manager A - Store
Bulk Barn
Dartmouth, NS
Must have both POS and cash handling experience
Added 31 mins ago
C
Food Services Manager
Chartwell
Owen Sound, ON
- Full-time
Are you passionate about creating exceptional dining experiences for seniors? As a Food Service Manager at Chartwell, you will lead a dedicated team to deliver high-quality meals and…
Added 46 mins ago
CF
Sprinkler Fitter - Service
Classic Fire + Life Safety
Toronto, ON
- Full-time
…people who make the difference, and we are looking to grow our team of passionate professionals. Our goal is to partner with our customers, to ensure their building, and the people in them…
Added 46 mins ago
JI
Paint Associate
J.D. Irving, Limited
Saint John, NB
- Part-time
Flexible availability to work days, evenings, and weekends (rotating shifts)
Added 1 hour ago
HC
Director of Facilities & Capital Infrastructure
Hastings County
Belleville, ON
- Full-time
…position reporting to the Chief Administrative Officer. As a member of the County's senior management team, the Director of Facilities and Capital Infrastructure provides leadership for the…
Added 1 hour ago
Retail Sales Associate Part Time
Moores Clothing
Oakville, ON
…inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. We help people confidently express their true selves so they can be their…
Added 1 hour ago
PH
Forensic Community & Liaison Nurse, FPSC Clinics
Provincial Health Services Authority
Prince George, BC
- Full-time
…consults with appropriate members of the clinical treatment team to help determine requirement for certification under mental health act and other emergency situations, psychiatric…
Added 1 hour ago
Retail Sales Associate Part Time
Moores Clothing
Toronto, ON
…inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. We help people confidently express their true selves so they can be their…
Added 1 hour ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Part-time
Maintains standards of nursing practice and develops professional competence through in service, inter-disciplinary case conferences, team meetings and other educational means, as required…
Added 1 hour ago
Retail Sales Associate Part Time
Moores Clothing
Mississauga, ON
…inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. We help people confidently express their true selves so they can be their…
Added 1 hour ago
PH
Direct Care Nurse
Provincial Health Services Authority
Port Coquitlam, BC
- Part-time
Maintains standards of nursing practice and develops professional competence through in service, inter-disciplinary case conferences, team meetings and other educational means, as required…
Added 1 hour ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Part-time
Maintains standards of nursing practice and develops professional competence through in service, inter-disciplinary case conferences, team meetings and other educational means, as required…
Added 1 hour ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Part-time
Maintains standards of nursing practice and develops professional competence through in service, inter-disciplinary case conferences, team meetings and other educational means, as required…

CIBC

Universal Fraud Agent, Remote - Bilingual

Montreal, QC, Canada

Full-time

Apply on cibc.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 18, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing 

As a member of the Fraud Contact Centre team, a Fraud Agent will be responsible for ensuring the delivery of service to both external and internal customers consistent with CIBC’s vision of winning customer loyalty through service excellence. You will identify, analyze and conduct investigations of client transactions through credit cards and debit cards. You will use other banking channels to determine possible fraud or unusual activity while mitigating fraud losses to CIBC clients. You’ll use extensive analytical ability, resolve all complex or difficult problems relating to Fraud Applications, Account Takeovers, Scams, and Payments referred by other areas of CIBC or other external sources as well as from our monitoring systems.

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

We have embarked on an Agent@Home remote work program. All employees are required to meet the Agent@Home program requirements and be able to attend your primary work location within two hours’ notice for any business-related purposes.

Agent@Home Program Requirements:

You reside within a 2 hour radius of the CIBC Tower in Downtown Montreal

Ability to work independently as an Agent@Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.
Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)
Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

Please note that the start date is January 25th, 2027 and it's a full time permanent position. A quick note on your availability – our Contact Centre is open Monday to Sunday, 7:00 am to midnight. We’d like for you to be flexible between these hours.

How you'll succeed 

Investigation- Identify suspected fraudulent activities using knowledge of risk management principles, policies and procedures to mitigate fraud and minimize losses to CIBC & in an efficient and timely manner to meet productivity goals.
Analysis – Use sound decision making skills to react quickly to incoming calls/referrals and make sound decisions in situations where limited information/ambiguity exists including reviewing customer’s profiles, transactions and banking history to minimize exposure to loss, and protect CIBC and our clients privacy
Collaboration – Identify, refer and escalate different types of fraud to relevant areas within the Fraud Contact Center to, Fraud Strategy, Corporate Security, Loss Management, Client Care, Ombudsman Office, and Intria, to be effectively investigated and resolved.

Who you are 

You can demonstrate experience in COINS/ECIF, PRM, TSYS and CRS is an asset.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making
You act like an owner. You thrive when you're empowered to take the lead, go above and beyond and deliver results
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.
You're fluent in French and English to serve our clients in the community.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Mont-1155 Rene Levesque 7th

Employment Type

Regular

Weekly Hours

37.5

Skills

Call Center, Communication, Customer Experience (CX), Teamwork

Apply on cibc.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Fraud Agent is responsible for identifying, analyzing, and investigating fraudulent transactions across credit and debit cards to mitigate losses. They will resolve complex fraud-related issues while maintaining service excellence and collaborating with internal security and management teams.

Requirements

Candidates must be fluent in French and English and reside within a two-hour radius of the Montreal office. The role requires a secure, distraction-free home workspace with a high-speed wired internet connection and the ability to work flexible hours between Monday and Sunday.

Skills

Fraud investigation
Risk management
Analytical ability
Decision making
Customer service
Communication
Bilingualism
Problem solving
Collaboration
Attention to detail
Critical thinking
Call center operations

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Fraud
Risk Management
Banking
Investigation
Credit Cards
Debit Cards
Account Takeover
Scams
Payments
COINS
ECIF
PRM
TSYS
CRS
Customer Loyalty
Remote Work
Agent@Home
Data Analysis
Security
Loss Management

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Work requirements

Jobs in Canada