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Added 3 days ago
UO
Analyst, Investment Data and Systems (Contract)
University of Toronto Asset Management Corporation
Toronto, ON
- Contract
…database and associated import/export protocols. You will also support other team members in the consolidation of investment data, automation of standard reporting functions and related…
Added 3 days ago
C
WFM Real Time Analyst co-op
CIBC
Toronto, ON
- Full-time
…performance factors. The candidate will provide professional support through timely and accurate delivery of Intraday analytics. In addition, the role involves supporting our contact center…
Added 4 days ago
C
Analyst, Enterprise Data and Records co-op
CIBC
Toronto, ON
- Full-time
…records governance across the enterprise. In this role, the Analyst Co-op will assist in the design and implementation of capabilities to enable business alignment to principles and…
Added 4 days ago
C
Analyst, Enterprise Data and Records co-op
CIBC
Toronto, ON
- Full-time
…records governance across the enterprise. In this role, the Analyst Co-op will assist in the design and implementation of capabilities to enable business alignment to principles and…
Added 4 days ago
K
Senior Accounting Analyst
Kochasoft
Toronto, ON
- Contract
We are seeking a highly skilled Senior Accounting Analyst to join our finance team. The ideal candidate is the designated accountant and hands-on finance generalist for Kochasoft, an IT…
Added 6 days ago
C
Analyst Co-op - Governance and Controls
CIBC
Toronto, ON
- Full-time
The Governance, Controls and Finance Operations team provides support to CIBC’s Finance Shared Services through effective governance, controls testing and deficiency management.
Added 9 days ago
BP
Senior Calypso Business Analyst
BNP Paribas
Montreal, QC
- Full-time
The Global Markets Application Development Team (ADM) group provides Application development capabilities to the Front, Middle and Back Office in the Americas region and delivers solutions…
Added 9 days ago
C
Client Strategy Marketing Student Analyst (8 Month)
CIBC
Toronto, ON
- Full-time
…COO) is responsible for marketing, events and sponsorships to support our corporate client relationships. We provide Capital Markets leaders with the support that they require to help…
Added 10 days ago
H
Technical Production Support Analyst
Hays
Montreal, QC
- Contract
This role sits at the intersection of Production Support, Application Support, DevOps and Site Reliability Engineering (SRE). You will work closely with engineering and development teams to…
Added 10 days ago
Intern Analyst, Trading, Liquidity and Exposure Management (May 2027 - August 2027)
University Pension Plan
Toronto, ON
As a pension plan, UPP approaches investing through a long-term lens to generate and safeguard value. Our commitment to investing responsibly accounts for material risks that impact our…
Added 10 days ago
M
Summer Intern 2027 - Reporting Analyst
Manulife
Toronto, ON
- Full-time
…Management Co-op Program is your launchpad to success, offering the support, structure, and exciting opportunities you need to thrive and make your…
Added 13 days ago
HR
Application Support & Automation Analyst (Fixed-Term)
Hitachi Rail
Toronto, ON
- Full-time
The Application Support and Automation Analyst will provide Tier 2/3 support and lead automation delivery across multiple enterprise engineering platforms. The role combines hands-on…
Added 18 days ago
BP
Market Risk Analyst – Fixed Income Structured Products
BNP Paribas
Montreal, QC
- Full-time
Alongside a competitive compensation, we provide a comprehensive suite of flexible benefits designed to support your health, wellbeing, and long‑term success:
Added 19 days ago
AI
Cost and route profitability analyst
Air Inuit
Montreal, QC
- Full-time
Reporting to the Finance team, the Cost and Route Profitability Analyst is responsible for developing a detailed understanding of operating costs and network profitability. The incumbent…
Added 19 days ago
AI
Cost and route profitability analyst
Air Inuit
Montreal, QC
- Full-time
Reporting to the Finance team, the Cost and Route Profitability Analyst is responsible for developing a detailed understanding of operating costs and network profitability. The incumbent…
Added 20 days ago
FB
Senior Analyst, Financial Reporting
Fairstone Bank
Montreal, QC
- Full-time
Join Fairstone as a Senior Analyst, Financial Reporting, and be part of our talented and growing team!
Added 20 days ago
R
2027 Winter – GRM, AI Business Analyst Intern – Innovation & AI Centre of Excellence (4 Months)
RBC
Toronto, ON
- Full-time
…and capabilities. This role offers a unique opportunity to support the business development of real-world AI applications, directly impacting risk management workflows. As part of our…
Added 20 days ago
R
2027 Winter – GRM, AI Business Analyst Intern – Innovation & AI Centre of Excellence (4 Months)
RBC
Toronto, ON
- Full-time
…and capabilities. This role offers a unique opportunity to support the business development of real-world AI applications, directly impacting risk management workflows. As part of our…
Added 20 days ago
RB
2027 Winter – GRM, AI Business Analyst Intern – Innovation & AI Centre of Excellence (4 Months)
Royal Bank of Canada
Toronto, ON
- Full-time
…and capabilities. This role offers a unique opportunity to support the business development of real-world AI applications, directly impacting risk management workflows. As part of our…
Added 24 days ago
CO
Senior GIS Data Analyst
City of Niagara Falls
Niagara Falls, ON
- $71,655 to $89,570 CAD / year
- Contract
Providing technical assistance and support to both the GIS Administrator and GIS Senior Project Analyst as workload dictates and/or at the discretion of the Manager of GIS Services.
Added 26 days ago
FB
Financial Reporting Analyst
Fairstone Bank
Montreal, QC
- Full-time
Reporting to the Manager, Regulatory Reporting, the Financial Analyst, Regulatory and Management Reporting (the "FA"), is responsible for the preparation, analysis, and submission of…
Added 1 month ago
EZ
Data Analytics and Reporting Analyst (Fixed Term Contract)
Egon Zehnder
Remote, Canada
- Contract
- Remote
As a Data Analytics and Reporting Analyst on the go.transform team, you will help turn data into actionable insights that inform transformation decisions, measure adoption and business…
Added 1 month ago
EZ
Data Analytics and Reporting Analyst (Fixed Term Contract)
Egon Zehnder
Montreal, QC
- Contract
As a Data Analytics and Reporting Analyst on the go.transform team, you will help turn data into actionable insights that inform transformation decisions, measure adoption and business…
Added 1 month ago
LP
Digital Forensic Examiner
Lethbridge Police Service
Lethbridge, AB
- Full-time
The Lethbridge Police Service is currently accepting applications for a full-time fixed-term position of Forensic Digital Examiner within the Criminal Investigation Section. The anticipated…
Added 1 month ago
NB
Chief Application Analyst
National Bank of Canada
Toronto, ON
- Full-time
A career as an Application Analyst means supporting our trading technology support team and becoming a subject matter expert on a Fixed Income (FI) electronic trading platform and providing…

CIBC

WFM Real Time Analyst co-op

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Oct 22, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The WFM Real Time team is responsible for actively performing and supporting various activities associated with effectively managing performance to meet service targets. The role uses judgement to produce daily operating statistics and provide trending and analysis on overall performance and to provide advice based on analysis and any applicable concepts and policies. The role analyzes data to discern the optimal way to perform detailed analytical and evaluative review of specific intraday performance factors. The candidate will provide professional support through timely and accurate delivery of Intraday analytics. In addition, the role involves supporting our contact center with processing organizational changes, learning initiatives, acting as the admin for WFM system and processes that impact operations and frontline employees.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview

Important

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

You must be currently enrolled in post-secondary education and returning to full-time studies to be eligible. However, you do not need to be in a registered Co-Op program to be considered for a role.

Recruitment timeline: Applications review – October; Interviews – October/ November; Offers - November

Please include your resume (no more than 2 pages), a cover letter (no more than 1 page), and your most recent unofficial transcript with your application. These should all be uploaded into the Resume section of the application as one pdf document

This is an 8 month co-op opportunity.

How you'll succeed

Live Queue Monitoring: Track real-time call, chat, against forecasted demand.
Schedule Adherence Tracking: Monitor agent states (on-call, in-training, break, lunch, or offline) using workforce management applications to ensure team members follow their assigned schedules.
Intraday Adjustments: Make rapid live adjustments, such as reassigning agents to different skill queues, approving or calling for overtime (OT), or offering voluntary time off (VTO)
Incident & Spike Management: Respond immediately to unexpected call spikes, system outages, or high average handle times (AHT) to protect Service Level Agreements (SLAs)
Reporting & Documentation: Log operational exceptions, update intraday tracking sheets, and produce end-of-shift or daily summary metrics and possibly with automations skills, can automate reputative task to make it more efficient.

Who you are

You act like an owner. You thrive when you’re empowered to take the lead, go above and beyond, and deliver results
You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2027-08-20

Job Location

Toronto-81 Bay, 18th Floor

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Automation, Data Manipulation, Data Oriented, Logical Thinking, Lookup Functions, Microsoft Excel, Microsoft Excel Pivot Table

Apply About employer

More about this job

Responsibilities

The role involves performing real-time monitoring of contact center queues and making intraday adjustments to ensure service level agreements are met. Additionally, the analyst will provide professional support through data analysis, reporting, and administrative management of workforce systems.

Requirements

Candidates must be currently enrolled in post-secondary education and returning to full-time studies to be eligible for this co-op position. Proficiency in MS Office and strong analytical skills are required to manage performance data and operational exceptions.

Skills

Automation
Data manipulation
Data oriented
Logical thinking
Lookup functions
Microsoft Excel
Microsoft Excel Pivot Table
Real-time monitoring
Schedule adherence
Intraday analytics
Incident management
Reporting
Documentation
Workforce management
Communication

Benefits

Competitive compensation
Banking benefit
Wellbeing support
Employee and family assistance programs
MomentMakers recognition program

Visa sponsorship

Not detected in the job text

Keywords

WFM
Real Time Analyst
Contact Center
Service Level Agreements
Intraday Analytics
Queue Monitoring
Schedule Adherence
Workforce Management
Data Analysis
Automation
Microsoft Excel
Reporting
Operational Efficiency
Co-op
Banking
Performance Metrics
Incident Management
Forecasting
Administrative Support
Communication

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