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Added 23 mins ago
AH
Unit Clerk
Alberta Health Services
Innisfail, AB
- Part-time
Experience with Staffing preferred. Experience with ordering supplies (DATA/Oracle) preferred.
Added 49 mins ago
DC
Survey Technician
Dillon Consulting Limited
Fredericton, NB
- Full-time
Evaluate, test, and implement new geospatial office tools and applications, including drafting software and cloud data platforms.
Added 49 mins ago
RI
Growth Marketing Manager
Realtax Inc.
Newmarket, ON
- Full-time
…exposure to content development, customer research, campaign management, and growth marketing. As the business continues to expand, there is potential to grow your responsibilities and help…
Added 51 mins ago
LH
2600002835 - Unit Clerk
Lakeridge Health
Oshawa, ON
- Full-time
…coordination of tests, appointments, and treatments, computer data entry; directing telephone calls and contacting patients by phone; faxing and other duties as…
Added 51 mins ago
LH
2600002834 - Unit Clerk
Lakeridge Health
Oshawa, ON
- Full-time
…coordination of tests, appointments, and treatments, computer data entry; directing telephone calls and contacting patients by phone; faxing and other duties as…
Added 51 mins ago
B
Professional Senior, Engineering - Avionics Systems
Bombardier
Montreal, QC
- Full-time
…EICAS, HUD, SVS), Information/Maintenance & Recording (IMS, OMS, Data load, CVR, FDR, AHMS), Cabin connectivity, on the…
Added 53 mins ago
T
IT Operations Analyst IV
TD
Toronto, ON
- Full-time
Provides broad range of operational service / support which may include environment management, maintenance, monitoring, performance and incident management and/or production support…
Added 1 hour ago
N
Network Engineer
Nutrien
Calgary, AB
- Full-time
Lead the support and continuous improvement of global core network services, including backbone, data center, shared services, and Cisco Unified Communications Manager (CUCM) environments,…
Added 1 hour ago
N
Enterprise Architect
Nutrien
Calgary, AB
- Full-time
Define and govern enterprise integration architecture direction, principles and reference patterns across APIs, events, middleware, batch/file integration and data movement
Added 1 hour ago
Q
Senior Product Manager, AI Operations
Quandri
Vancouver, BC
- Full-time
…pair a deep understanding of insurance processes, systems, and data with serious technical capability and proprietary models, so the transformation is tangible and operational rather than…
Added 1 hour ago
GS
Analyste support production
Groupe SII
Montreal, QC
- Full-time
…Administration), le pricing et les données de référence (Master Data), la conservation de titres (Custody) et les services de marché (Market…
Added 1 hour ago
SC
Analyste support production
SII Canada
Montreal, QC
- Full-time
…Administration), le pricing et les données de référence (Master Data), la conservation de titres (Custody) et les services de marché (Market…
Added 1 hour ago
D
Business Technical Analyst
Deloitte
Toronto, ON
- Full-time
…development, integration/middleware, Curam (social program management), DevOps/infrastructure, AI-enhanced development, or Azure cloud engineering. Regardless of your specialty, you'll…
Added 1 hour ago
GT
Project Support Coordinator
GridEx Technology Inc.
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…have five or more years of experience on industrial project management teams, supporting the successful delivery of major capital…
Added 1 hour ago
AS
GCP Consultant
Apex Systems
Toronto, ON
- $49 to $54 USD / hour
- Contract
Work with cloud engineering, security, platform operations, development, data engineering and vendor teams
Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
…Analyst is a technical lead responsible for system architecture, data strategy, and integration frameworks, ensuring the reliability, scalability, and security of critical business systems.…
Added 1 hour ago
L
Security Engineer, Vulnerability Management & Security Operations
LiveKit
Canada
- Full-time
Our customers trust us with audio, video and data belonging to their own end users, so a security failure on our side puts their data and their business at risk. We are hiring a Security…
Added 1 hour ago
C
Head of Growth & Marketing
CarDoor
Toronto, ON
- Full-time
We’re looking for a commercially minded, data-driven Head of Growth & Marketing to lead our next stage of growth. As a member of the leadership team, you’ll own our growth strategy end to…
Added 1 hour ago
T
IT Operations Analyst IV
TD
Toronto, ON
- Full-time
Provides broad range of operational service / support which may include environment management, maintenance, monitoring, performance and incident management and/or production support…
Added 1 hour ago
Admissions Clerk 4
Winnipeg Regional Health Authority
Winnipeg, MB
Working as a member of the Admissions Team in conjunction with the Management, Admitting/Patient Registration, the incumbent is responsible for the collection of personal and financial data…
Added 2 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…will play a key role within the Internal Audit Department to test the effectiveness of Internal Controls and Financial Processes to support the successful execution of our internal audit…
Added 2 hours ago
HT
PD Service - Mechanical
Husky Technologies
Bolton, ON
- Full-time
…problem solving process, the team member will analyze service data, identify/investigate potential root causes, verify true root causes, and develop permanent corrective…
Added 2 hours ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
…problem solving process, the team member will analyze service data, identify/investigate potential root causes, verify true root causes, and develop permanent corrective…
Added 2 hours ago
DI
IT BA (PEGA CDH)
Dawn InfoTek
Toronto, ON
- Contract
● Apply Next Best Action design principles to build & test decision strategies/campaign eligibility using Pega application to execute and monitor marketing offers
Added 2 hours ago
HT
Mechanical Designer (Fluidpower)
Husky Technologies
Bolton, ON
- Full-time
Cross discipline interaction and communication including cross discipline inputs – Analysis, Electrical, Software, Mechanical, Metallurgy, Manufacturing, Validation/Test

CIBC

WFM Real Time Analyst co-op

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Oct 22, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The WFM Real Time team is responsible for actively performing and supporting various activities associated with effectively managing performance to meet service targets. The role uses judgement to produce daily operating statistics and provide trending and analysis on overall performance and to provide advice based on analysis and any applicable concepts and policies. The role analyzes data to discern the optimal way to perform detailed analytical and evaluative review of specific intraday performance factors. The candidate will provide professional support through timely and accurate delivery of Intraday analytics. In addition, the role involves supporting our contact center with processing organizational changes, learning initiatives, acting as the admin for WFM system and processes that impact operations and frontline employees.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview

Important

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

You must be currently enrolled in post-secondary education and returning to full-time studies to be eligible. However, you do not need to be in a registered Co-Op program to be considered for a role.

Recruitment timeline: Applications review – October; Interviews – October/ November; Offers - November

Please include your resume (no more than 2 pages), a cover letter (no more than 1 page), and your most recent unofficial transcript with your application. These should all be uploaded into the Resume section of the application as one pdf document

This is an 8 month co-op opportunity.

How you'll succeed

Live Queue Monitoring: Track real-time call, chat, against forecasted demand.
Schedule Adherence Tracking: Monitor agent states (on-call, in-training, break, lunch, or offline) using workforce management applications to ensure team members follow their assigned schedules.
Intraday Adjustments: Make rapid live adjustments, such as reassigning agents to different skill queues, approving or calling for overtime (OT), or offering voluntary time off (VTO)
Incident & Spike Management: Respond immediately to unexpected call spikes, system outages, or high average handle times (AHT) to protect Service Level Agreements (SLAs)
Reporting & Documentation: Log operational exceptions, update intraday tracking sheets, and produce end-of-shift or daily summary metrics and possibly with automations skills, can automate reputative task to make it more efficient.

Who you are

You act like an owner. You thrive when you’re empowered to take the lead, go above and beyond, and deliver results
You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2027-08-20

Job Location

Toronto-81 Bay, 18th Floor

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Automation, Data Manipulation, Data Oriented, Logical Thinking, Lookup Functions, Microsoft Excel, Microsoft Excel Pivot Table

Apply About employer

More about this job

Responsibilities

The role involves performing real-time monitoring of contact center queues and making intraday adjustments to ensure service level agreements are met. Additionally, the analyst will provide professional support through data analysis, reporting, and administrative management of workforce systems.

Requirements

Candidates must be currently enrolled in post-secondary education and returning to full-time studies to be eligible for this co-op position. Proficiency in MS Office and strong analytical skills are required to manage performance data and operational exceptions.

Skills

Automation
Data manipulation
Data oriented
Logical thinking
Lookup functions
Microsoft Excel
Microsoft Excel Pivot Table
Real-time monitoring
Schedule adherence
Intraday analytics
Incident management
Reporting
Documentation
Workforce management
Communication

Benefits

Competitive compensation
Banking benefit
Wellbeing support
Employee and family assistance programs
MomentMakers recognition program

Visa sponsorship

Not detected in the job text

Keywords

WFM
Real Time Analyst
Contact Center
Service Level Agreements
Intraday Analytics
Queue Monitoring
Schedule Adherence
Workforce Management
Data Analysis
Automation
Microsoft Excel
Reporting
Operational Efficiency
Co-op
Banking
Performance Metrics
Incident Management
Forecasting
Administrative Support
Communication

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