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Added 4 mins ago
CU
Senior HR Advisor - Projects
Concordia University of Edmonton
AB · Edmonton, AB
- Full-time
Demonstrated ability to use HR technology, data analytics and emerging technologies, including generative AI tools, to improve HR processes and workflow efficiency is considered an asset.
Added 4 mins ago
S
Sr. Staff Technical Program Manager - Ads (Canada )
Shopify
Canada
- Full-time
Make data central to execution. Partner with Data Science, Analytics, and Engineering to define success metrics, establish instrumentation and reporting, evaluate experiments, identify…
Added 4 mins ago
C
Software Developer
Cisco
Ottawa, ON · Kanata, Ontario
- Full-time
…Cisco Catalyst Center. In this role, you will architect and lead the development of unified management solutions that bridge cloud-native Cisco Cloud Control environment with on-premises…
Added 18 mins ago
TU
Programmer Analyst II
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
…planning, implementation and operation of an enterprise-scale data integration solution for the University of British Columbia that transforms the processes and systems by which data is…
Added 49 mins ago
A
Loss Prevention Specialist, WWOS SLP
Amazon
Brampton, ON
- Full-time
…services and asset (lives, buildings, equipment, inventory, data, & intellectual property) protection in a designated building. The LPS reports to the Loss Prevention responsible for their…
Added 49 mins ago
S
Clinical Nurse Mentor
Sanya’k̓ula
Port Coquitlam, BC
- Full-time
Demonstrated ability to lead change and support staff through transition.
Added 49 mins ago
PH
Data Lead, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
Reporting to the Manager, Integrations Architecture, the Data Lead is responsible for facilitating the end-to-end data migration process for Workday implementations for the BC Health…
Added 49 mins ago
A
Technical Program Manager-II, GO-AI
Amazon
Vancouver, BC
- Full-time
…Amazon's robotics operations, moving from traditional manual data annotation processes to state-of-the-art foundation model solutions. GO-AI's Technology & Development team is a…
Added 49 mins ago
B
Senior / Lead Product Manager - New Verticals
Baselane
Toronto, ON
- Full-time
Get close to customers. Lead hands-on research through interviews, workflow observations, surveys, and usability testing. Go beyond what customers say they want to uncover underlying…
Added 49 mins ago
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Human Resources Generalist
GFL - Sewer Technologies Division
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Leverage HR metrics and operational data (turnover, absenteeism, overtime, safety incidents) to identify operational risks and recommend practical solutions to local leadership.
Added 49 mins ago
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Team Leader, Client Solutions – Prairie Region (Pointe West Branch)
Gallagher
Winnipeg, MB
- Full-time
…believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier…
Added 1 hour ago
Systems Administrator 3
British Columbia Lottery Corporation
BC · Hybrid - Kamloops or Vancouver, BC
Takes a lead role in addressing complex incidents, leveraging enterprise monitoring and observability platforms to support troubleshooting, root cause analysis, and service restoration.
Added 1 hour ago
M
Marketing Lead, Brand & Revenue
MPOYNT
Toronto, ON
- $110,000 to $125,000 CAD / year
- Full-time
Lead a focused brand refresh, including logo, visual identity, positioning, and messaging.
Added 1 hour ago
S
Associate Customer Success Manager - French
ServiceNow
Montreal, QC
- Full-time
…reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native…
Added 1 hour ago
N
Growth Operations Manager
nesto
Montreal, QC
- Full-time
…required to wield influence to win challenging business cases and lead the change management for the changes you are implementing. Underpinned by a strong sense of ownership, your willpower…
Added 1 hour ago
OW
Oliver Wyman - Senior Lead AI Engineer
Oliver Wyman
Toronto, ON
- Full-time
…solutions that win. We modernize technology and harness value from data and analytics. We build resilience so our clients are ready for tomorrow’s risks and optimize operations for the…
Added 1 hour ago
P
Senior Analyst, Marketing Science
PHD
Toronto, ON
- Full-time
Lead a small team of Analysts and draw from wider Data Analytics resources within the organization, including Data Engineering
Added 1 hour ago
B
Finance Manager
BGIS
Markham, ON
- Full-time
Lead a review of existing finance and accounting processes to identify opportunities for streamlining or improving effectiveness of Client Reporting
Added 1 hour ago
BG
Precision Ag Specialist_CA
Brandt Group of Companies
Saskatoon, SK
- Full-time
…at the field level, driving technology adoption, supporting data services, and training store teams. This role promotes the latest solutions to improve customer operations and ensure…
Added 1 hour ago
T
Insights & Analytics Manager
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
The Manager, Insights & Analytics provides commercial decision support to the Canadian commercial organization, turning commercial, CRM, omnichannel, market, and customer data into insight…
Added 1 hour ago
S
Business Analyst III
Seaspan
North Vancouver, BC
- Full-time
Knowledge of Business Intelligence, reporting, analytics, and data-driven decision making.
Added 1 hour ago
A
Senior IT Auditor
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Full-time
Lead and conduct audit engagements and follow-up reviews as determined by the internal audit plan. These may include system control reviews of business applications and IT infrastructure,…
Added 1 hour ago
TU
Programmer Analyst II
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
…planning, implementation and operation of an enterprise-scale data integration solution for the University of British Columbia that transforms the processes and systems by which data is…
Added 1 hour ago
W(
Manager, Community Services
WINS (Women In Need Society)
Calgary, AB
- Full-time
Develop and lead program evaluations, including logic models, outcomes, indicators, surveys, and other data-collection tools.
Added 1 hour ago
LM
Head of Digital Performance
Lacroix Médecine Privée
Quebec, QC
- Full-time
Passionate about digital marketing, data, and innovation, this individual leverages their expertise to develop high-performing strategies that generate a tangible impact on our business…

CIBC

WFM Real Time Analyst co-op

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The WFM Real Time team is responsible for actively performing and supporting various activities associated with effectively managing performance to meet service targets. The role uses judgement to produce daily operating statistics and provide trending and analysis on overall performance and to provide advice based on analysis and any applicable concepts and policies. The role analyzes data to discern the optimal way to perform detailed analytical and evaluative review of specific intraday performance factors. The candidate will provide professional support through timely and accurate delivery of Intraday analytics. In addition, the role involves supporting our contact center with processing organizational changes, learning initiatives, acting as the admin for WFM system and processes that impact operations and frontline employees.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview

Important

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

You must be currently enrolled in post-secondary education and returning to full-time studies to be eligible. However, you do not need to be in a registered Co-Op program to be considered for a role.

Recruitment timeline: Applications review – October; Interviews – October/ November; Offers - November

Please include your resume (no more than 2 pages), a cover letter (no more than 1 page), and your most recent unofficial transcript with your application. These should all be uploaded into the Resume section of the application as one pdf document

This is an 8 month co-op opportunity.

How you'll succeed

Live Queue Monitoring: Track real-time call, chat, against forecasted demand.
Schedule Adherence Tracking: Monitor agent states (on-call, in-training, break, lunch, or offline) using workforce management applications to ensure team members follow their assigned schedules.
Intraday Adjustments: Make rapid live adjustments, such as reassigning agents to different skill queues, approving or calling for overtime (OT), or offering voluntary time off (VTO)
Incident & Spike Management: Respond immediately to unexpected call spikes, system outages, or high average handle times (AHT) to protect Service Level Agreements (SLAs)
Reporting & Documentation: Log operational exceptions, update intraday tracking sheets, and produce end-of-shift or daily summary metrics and possibly with automations skills, can automate reputative task to make it more efficient.

Who you are

You act like an owner. You thrive when you’re empowered to take the lead, go above and beyond, and deliver results
You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2027-08-20

Job Location

Toronto-81 Bay, 18th Floor

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Automation, Data Manipulation, Data Oriented, Logical Thinking, Lookup Functions, Microsoft Excel, Microsoft Excel Pivot Table

Apply About employer

More about this job

Responsibilities

The role involves real-time monitoring of contact center queues, managing agent schedule adherence, and performing intraday adjustments to meet service level agreements. Additionally, the analyst will produce performance reports, analyze data trends, and support organizational changes within the workforce management system.

Requirements

Candidates must be currently enrolled in post-secondary education and returning to full-time studies to be eligible for this co-op position. Proficiency in Microsoft Office and strong analytical skills are required to manage performance data and operational tasks.

Skills

Automation
Data manipulation
Data analysis
Logical thinking
Lookup functions
Microsoft Excel
Pivot tables
Queue monitoring
Schedule adherence
Intraday analytics
Incident management
Reporting
Documentation
Workforce management
Communication

Benefits

Competitive compensation
Banking benefit
Wellbeing support
Employee and family assistance programs
MomentMakers recognition program

Visa sponsorship

Not detected in the job text

Keywords

WFM
Real Time Analyst
Co-op
Contact Center
Service Level Agreements
Intraday Analytics
Queue Monitoring
Schedule Adherence
Data Analysis
Automation
Microsoft Excel
Pivot Tables
Workforce Management
Operational Reporting
Performance Metrics
Banking
Incident Management
Forecasting
Administrative Support

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