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Added 11 mins ago
ST
Finance/Operations Analyst (ERP implementation)
SmartD Technologies
Montreal, QC
- $80,000 to $95,000 CAD / year
- Full-time
Most analyst roles give you one system and one function. This one gives you an ERP implementation to shape, a finance team to support, sales and operations teams to partner with, and a…
Added 11 mins ago
PC
Global Sales Incentive Plan Analyst
Pursuit Collection
Banff, AB · Calgary, AB · CAN - Banff Office (Support Services)
- Full-time
Support the Sales Operation & Global Partner Operations team with related ad hoc projects and tasks outside of regular incentive responsibilities, as business needs arise
Added 11 mins ago
KG
Accounting Analyst
KUTHALA GROUP
Georgetown, ON
- Full-time
Role Description The Accounting Analyst is a full-time, on-site role based in Georgetown, ON. This role is responsible for preparing, reviewing, and analyzing financial statements for…
Added 26 mins ago
IT
Accounting Analyst - 12-Month Contract
Integrity Tool & Mold Inc
Oldcastle, ON
- Contract
Integrity is actively recruiting an experienced and detail-oriented Accounting Analyst to join our team for a 12-month contract.
Added 26 mins ago
T
Senior Finance Analyst
TD
Toronto, ON
- Full-time
We are currently looking to fill a vacancy in the Finance team supporting the Infrastructure & Engineering Team. This team focuses on building robust, scalable systems to support the…
Added 26 mins ago
SL
Analyst, Third Party Risk & Performance Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto Atria
- Full-time
The TPRM Analyst supports the end-to-end third-party risk management lifecycle by conducting risk assessments, performing due diligence reviews, monitoring vendor risks, and ensuring…
Added 41 mins ago
C
Analyst, Enterprise Data and Records co-op
CIBC
Toronto, ON
- Full-time
…records governance across the enterprise. In this role, the Analyst Co-op will assist in the design and implementation of capabilities to enable business alignment to principles and…
Added 41 mins ago
B
Credit Analyst, Commercial Banking
BMO
Vancouver, BC · FBT
- Full-time
The Credit Analyst, Real Estate Finance will facilitate decisioning and analysis of all types of credit information to support real estate related lending decisions and processes for the…
Added 41 mins ago
E
Senior Financial Analyst - Paramed
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
3-5 years experience in operations finance and/or accounting related role
Added 42 mins ago
J(
PMO Analyst
JSG (Johnson Service Group, Inc.)
AB · Edmonton, AB
- Contract
…creating and maintaining contingent worker information. The Analyst also provides ongoing IT Capital and Operations…
Added 1 hour ago
PA Support Analyst
Canadian Natural
Calgary, AB
Community Investment: Social responsibility is a critical element of our commitment to responsible operations and part of our success and pride as a Company. We are committed to investing…
Added 1 hour ago
PM
Sales & Operations Planning Analyst
Prollenium Medical Technologies Inc.
Richmond Hill, ON
- $75,000 to $80,000 CAD / year
- Full-time
As a member of the Operations team, the S&OP Analyst will gather and analyze numerous data sets and provide analytical support and insight to improve the operational effectiveness. You will…
Added 1 hour ago
B
Business Technology Analyst, Winter 2027 (Co-op/Internship) - 4 Months
BMO
Toronto, ON · BMOPLACE
- Full-time
Investigates and identifies strategies to optimize business operations and services, and inform business decisions. Defines business requirements to inform technology build and operations…
Added 1 hour ago
B
Private Wealth Analyst, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
Provides input to the program strategy by analyzing current operations & challenges, researching best practices and understanding industry trends.
Added 1 hour ago
IF
Workforce Planning Analyst
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Are you driven by analysis, operational capacity optimization, and data-driven decision-making? As a Workforce Planning Analyst, you will play a key role in aligning operational needs with…
Added 1 hour ago
Business Analyst
Dollarama
Mont-Royal, QC
Working within the Project Management Office in a dynamic environment, the Business Data Analyst plays a key role in the success of various projects, notably analytical products and system…
Added 1 hour ago
BG
Financial Analyst
Brandt Group of Companies
Calgary, AB
- Full-time
Brandt Corporate Services Ltd is currently seeking a Financial Analyst for our Calgary location.
Added 1 hour ago
ZL
Prime Services /brokerage Business analyst
ZenithInfotek LLC
Toronto, ON
- Full-time
5+ years of Business Analyst experience within Investment Banking or Capital Markets.
Added 1 hour ago
C
Associate Business Systems Analyst, Fraud Operations
CIBC
Toronto, ON
- Full-time
You’ll join CIBC’s Fraud Operations team. As an Associate Business System Analyst, you will be responsible for investigating account transactions in order to determine possible fraud or…
Added 1 hour ago
KB
Maintenance Data Anaylst
Kenn Borek Air
Calgary, AB
- Full-time
Reporting to the Director of Maintenance, the Maintenance Data Analyst will provide organizational support for both the KBA maintenance group and the KBA finance group primarily through an…
Added 1 hour ago
AI
Business System Analyst - D365
American Iron and Metal
Montreal, QC
- Full-time
Reporting to the Manager, Financial ERP, the D365 Business System Analyst is responsible to identify and drive the successful delivery of enhancement opportunities in the Microsoft Dynamics…
Added 2 hours ago
AB
Merchandising Manager
Alberta Boot Company Outfitters
Canada
- Full-time
…category, channel, and market (Canada and USA); work directly with Finance on budgeting, in-season planning, and…
Added 2 hours ago
DH
Financial Planning and Analysis Manager
Diploma Healthcare Group
Mississauga, ON
- $96,000 to $120,000 CAD / year
- Full-time
Build financial models and dashboards, in partnership with IT Business Analyst, to provide timely and accurate data that drives business decision making.
Added 2 hours ago
AS
System Analyst
Alliance Search Partners
Toronto, ON
- Full-time
BUSINESS SYSTEMS ANALYST - DATA MODERNIZATION
Added 2 hours ago
C
Senior Financial Analyst
Clio
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
We are looking for an experienced and results-driven Senior Financial Analyst who takes numbers seriously, thrives in a rapid-growth, high-velocity environment, and lives and breathes our…

CIBC

WFM Real Time Analyst co-op

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The WFM Real Time team is responsible for actively performing and supporting various activities associated with effectively managing performance to meet service targets. The role uses judgement to produce daily operating statistics and provide trending and analysis on overall performance and to provide advice based on analysis and any applicable concepts and policies. The role analyzes data to discern the optimal way to perform detailed analytical and evaluative review of specific intraday performance factors. The candidate will provide professional support through timely and accurate delivery of Intraday analytics. In addition, the role involves supporting our contact center with processing organizational changes, learning initiatives, acting as the admin for WFM system and processes that impact operations and frontline employees.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview

Important

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

You must be currently enrolled in post-secondary education and returning to full-time studies to be eligible. However, you do not need to be in a registered Co-Op program to be considered for a role.

Recruitment timeline: Applications review – October; Interviews – October/ November; Offers - November

Please include your resume (no more than 2 pages), a cover letter (no more than 1 page), and your most recent unofficial transcript with your application. These should all be uploaded into the Resume section of the application as one pdf document

This is an 8 month co-op opportunity.

How you'll succeed

Live Queue Monitoring: Track real-time call, chat, against forecasted demand.
Schedule Adherence Tracking: Monitor agent states (on-call, in-training, break, lunch, or offline) using workforce management applications to ensure team members follow their assigned schedules.
Intraday Adjustments: Make rapid live adjustments, such as reassigning agents to different skill queues, approving or calling for overtime (OT), or offering voluntary time off (VTO)
Incident & Spike Management: Respond immediately to unexpected call spikes, system outages, or high average handle times (AHT) to protect Service Level Agreements (SLAs)
Reporting & Documentation: Log operational exceptions, update intraday tracking sheets, and produce end-of-shift or daily summary metrics and possibly with automations skills, can automate reputative task to make it more efficient.

Who you are

You act like an owner. You thrive when you’re empowered to take the lead, go above and beyond, and deliver results
You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2027-08-20

Job Location

Toronto-81 Bay, 18th Floor

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Automation, Data Manipulation, Data Oriented, Logical Thinking, Lookup Functions, Microsoft Excel, Microsoft Excel Pivot Table

Apply About employer

More about this job

Responsibilities

The role involves real-time monitoring of contact center queues, managing agent schedule adherence, and performing intraday adjustments to meet service level agreements. Additionally, the analyst will produce performance reports, analyze data trends, and support organizational changes within the workforce management system.

Requirements

Candidates must be currently enrolled in post-secondary education and returning to full-time studies to be eligible for this co-op position. Proficiency in Microsoft Office and strong analytical skills are required to manage performance data and operational tasks.

Skills

Automation
Data manipulation
Data analysis
Logical thinking
Lookup functions
Microsoft Excel
Pivot tables
Queue monitoring
Schedule adherence
Intraday analytics
Incident management
Reporting
Documentation
Workforce management
Communication

Benefits

Competitive compensation
Banking benefit
Wellbeing support
Employee and family assistance programs
MomentMakers recognition program

Visa sponsorship

Not detected in the job text

Keywords

WFM
Real Time Analyst
Co-op
Contact Center
Service Level Agreements
Intraday Analytics
Queue Monitoring
Schedule Adherence
Data Analysis
Automation
Microsoft Excel
Pivot Tables
Workforce Management
Operational Reporting
Performance Metrics
Banking
Incident Management
Forecasting
Administrative Support

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