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Added 1 hour ago
CE
Organizational Lead - Communications
Compass Early Learning and Care
Peterborough, ON · Administration office
- Full-time
Organizational Lead - CommunicationsCompass ELC Location: Administration Office – Peterborough, Ontario
Added 2 hours ago
CP
Admin Supervisor
Cheswold Park Hospital
Halifax, NS
- Full-time
Administrative Supervisor Office-Based (Calderdale)
Added 2 hours ago
VC
Program Assistant (Office Admin), Older Adult Mental Health and Substance Use
Vancouver Coastal Health
Vancouver, BC
- $26.42 to $28.25 CAD / hour
- Temporary
Come work as a Program Assistant (Office Admin) on the Older Adult Mental Health and Substance Use (MHSU) team with Vancouver Coastal Health (VCH)! Apply now join today!
Added 2 hours ago
A
Sales Administrative Assistant/Receptionist- Rose City Ford
AutoCanada
Windsor, ON
- $41,000 to $45,000 CAD / year
- Other
In this position, the Sales Admin Coordinator/Receptionist will be responsible for assisting the sales managers with day-to-day administrative duties. In addition, this position will be the…
Added 2 hours ago
ES
Desktop Senior Engineer
Epsilon Solutions Ltd.
Montreal, QC
- Full-time
Added 3 hours ago
CE
Field Admin – Slave Lake, Alberta
Canadian Energy Insight Inc.
Slave Lake, AB
- Full-time
…with Foremen, Production Technologists, Field Operators and office personnel. The ideal candidate is organized, detail-oriented and comfortable managing multiple priorities in a fast-paced…
Added 3 hours ago
AI
Desktop Support Engineer (French)
Apptoza Inc.
Montreal, QC
- Full-time
Added 3 hours ago
RI
Project Coordinator & Workforce Administrator - Financial Services
Rose International
Mississauga, ON
- Full-time
Familiarity with office logistics, visitor management, compliance tracking, software license renewals, and access governance.
Added 3 hours ago
TR
Receptionist
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- $49,000 to $60,000 CAD / year
- Full-time
Located in the heart of downtown Vancouver, between the Pacific Ocean and the Coast Mountains, Teck’s Corporate Office sits in one of Canada’s most culturally diverse cities.
Added 3 hours ago
FN
Administrator II--Bilingual
First National Financial LP
Toronto, ON · East York, ON
- Full-time
Process various requests received by fax, mail and/or email and via Chat from clients (i.e. admin requests, submit manual tickets, answer tax inquiries, etc)
Added 3 hours ago
EC
Profit Centre Admin
EMCO Corporation
Calgary, AB
- From $18 CAD / hour
- Part-time
Proficient in the use of Microsoft Office software
Added 3 hours ago
AI
Desktop Support Engineer
Apptoza Inc.
Montreal, QC
- Full-time
Added 3 hours ago
SS
Senior Desktop Engineer
Staffmax Staffing & Recruiting
Montreal, QC
- $110,000 to $120,000 CAD / year
- Full-time
Added 3 hours ago
Warehouse Manager
ALS
Timmins, ON · CAN - ON - Timmins
…reject storage, inventory, and shipping & receiving operations, admin and workorder entry. This position is also responsible for utilizing correct methods in accordance with established…
Added 4 hours ago
A
Senior Analyst, Fund Reporting
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Full-time
Bachelor's degree or college diploma required, commerce or business admin preferred
Added 4 hours ago
BC
Admin Assistant (Cat 4) - Corporate & Regulatory Legal Services
BC College of Nurses and Midwives
Vancouver, BC
- Full-time
Work Location: Hybrid, Vancouver B.C. (a minimum 2 days in office)
Added 4 hours ago
D
Senior Revenue Operations Manager (Remote Canada)
Directive
Remote, Canada
- Full-time
- Remote
Advanced Salesforce admin skills (validation rules, Flows, formula fields, custom objects, reports and dashboards, Data Loader) and deep HubSpot experience (workflows, lists, properties,…
Added 4 hours ago
D
Senior Marketing Operations Manager (Remote Canada)
Directive
Remote, Canada
- Full-time
- Remote
Advanced Salesforce admin skills (validation rules, Flows, formula fields, custom objects, reports and dashboards, Data Loader) and deep HubSpot experience (workflows, lists, properties,…
Added 4 hours ago
AY
Client Services Coordinator (CAN)
Avison Young Canada
AB · Edmonton, AB
- Full-time
Located in our Edmonton office and reporting to the Managing Director and Operations Manager, this role includes daily real estate administrative support in a fast-paced environment. As a…
Added 4 hours ago
BG
Electrical Engineer
Brandt Group of Companies
Zehner
- Full-time
5+ years’ experience in a Consulting office, experience in design, detailing, coordination and construction admin services.
Added 4 hours ago
BG
Electrical Technologist
Brandt Group of Companies
Zehner
- Full-time
3+ years’ experience in a Consulting office, with experience in design development, detailed design, design coordination, and construction admin services.
Added 4 hours ago
QT
Desktop Senior Engineer(Banking/ Financial Services background)- Local to Montreal, QC
Q1 Technologies, Inc.
Montreal, QC
- $100,000 to $120,000 CAD / year
- Full-time
Added 4 hours ago
CR
HR Administrative Assistant
Cando Rail & Terminals
Edmonton, AB
- Full-time
Provide general administrative support to the HR and Payroll teams, including support through Effortless Admin.
Added 5 hours ago
CO
Accounting Clerk - AP/AR
City of Lloydminster
Lloydminster, AB
- $27.96 CAD / hour
- Full-time
Provide coverage and support to the Accounting Clerk and Admin Support positions in Finance.
Added 5 hours ago
FE
Office Administrator
Falcon Equipment
Nanaimo, BC
- Full-time
Prior experience in reception, office admin, or equivalent

CIBC

WFM Real Time Analyst co-op

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The WFM Real Time team is responsible for actively performing and supporting various activities associated with effectively managing performance to meet service targets. The role uses judgement to produce daily operating statistics and provide trending and analysis on overall performance and to provide advice based on analysis and any applicable concepts and policies. The role analyzes data to discern the optimal way to perform detailed analytical and evaluative review of specific intraday performance factors. The candidate will provide professional support through timely and accurate delivery of Intraday analytics. In addition, the role involves supporting our contact center with processing organizational changes, learning initiatives, acting as the admin for WFM system and processes that impact operations and frontline employees.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview

Important

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

You must be currently enrolled in post-secondary education and returning to full-time studies to be eligible. However, you do not need to be in a registered Co-Op program to be considered for a role.

Recruitment timeline: Applications review – October; Interviews – October/ November; Offers - November

Please include your resume (no more than 2 pages), a cover letter (no more than 1 page), and your most recent unofficial transcript with your application. These should all be uploaded into the Resume section of the application as one pdf document

This is an 8 month co-op opportunity.

How you'll succeed

Live Queue Monitoring: Track real-time call, chat, against forecasted demand.
Schedule Adherence Tracking: Monitor agent states (on-call, in-training, break, lunch, or offline) using workforce management applications to ensure team members follow their assigned schedules.
Intraday Adjustments: Make rapid live adjustments, such as reassigning agents to different skill queues, approving or calling for overtime (OT), or offering voluntary time off (VTO)
Incident & Spike Management: Respond immediately to unexpected call spikes, system outages, or high average handle times (AHT) to protect Service Level Agreements (SLAs)
Reporting & Documentation: Log operational exceptions, update intraday tracking sheets, and produce end-of-shift or daily summary metrics and possibly with automations skills, can automate reputative task to make it more efficient.

Who you are

You act like an owner. You thrive when you’re empowered to take the lead, go above and beyond, and deliver results
You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2027-08-20

Job Location

Toronto-81 Bay, 18th Floor

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Automation, Data Manipulation, Data Oriented, Logical Thinking, Lookup Functions, Microsoft Excel, Microsoft Excel Pivot Table

Apply About employer

More about this job

Responsibilities

The role involves real-time monitoring of contact center queues, managing agent schedule adherence, and performing intraday adjustments to meet service level agreements. Additionally, the analyst will produce performance reports, analyze data trends, and support organizational changes within the workforce management system.

Requirements

Candidates must be currently enrolled in post-secondary education and returning to full-time studies to be eligible for this co-op position. Proficiency in Microsoft Office and strong analytical skills are required to manage performance data and operational tasks.

Skills

Automation
Data manipulation
Data analysis
Logical thinking
Lookup functions
Microsoft Excel
Pivot tables
Queue monitoring
Schedule adherence
Intraday analytics
Incident management
Reporting
Documentation
Workforce management
Communication

Benefits

Competitive compensation
Banking benefit
Wellbeing support
Employee and family assistance programs
MomentMakers recognition program

Visa sponsorship

Not detected in the job text

Keywords

WFM
Real Time Analyst
Co-op
Contact Center
Service Level Agreements
Intraday Analytics
Queue Monitoring
Schedule Adherence
Data Analysis
Automation
Microsoft Excel
Pivot Tables
Workforce Management
Operational Reporting
Performance Metrics
Banking
Incident Management
Forecasting
Administrative Support

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