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Added 1 hour ago
IG
Purchasing Assistant
INTER-CONTINENTAL GEAR & BRAKE (USA) INC.
Mississauga, ON
- Full-time
…values reliability, quality, and attention to detail in all operations. The company offers opportunities to contribute to efficient supply chain and purchasing activities that support its…
Added 1 hour ago
UO
Admissions Coordinator
University of Waterloo
Waterloo, ON · Ira G. Needles Hall
- Full-time
…everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The…
Added 4 hours ago
E
Talent Acquisition Intern
Ericsson
Ottawa, ON
- Full-time
…experience for candidates and hiring teams. In this role, you’ll support recruitment for full-time positions and Early Career opportunities, including co-op and intern hiring. You’ll gain…
Added 4 hours ago
RS
Le Représentant des Ventes en Location/Rental Sales Associate
Ryder System, Inc.
Montreal, QC
- Full-time
Le Représentant des Ventes en Location agira en tant qu'agent de ventes de première ligne pour la location de véhicules au crédit-bailactuel de l’entreprise, pour les comptes commerciaux de…
Added 6 hours ago
CH
Registered Pharmacy Technician, (Validation) Toronto, ON
Custom Health
Mississauga, ON
- Full-time
…adherence for our patients across the United States and Canada. Operations are powered by proprietary software which orchestrates fully automated owned and network pharmacies, at-home…
Added 6 hours ago
VC
Underwriting Assistant (Fixed-Term, 12 Months))
Victor Canada
Canada
- Temporary
Experience in an administrative, operations, or support role, ideally within insurance, financial services, or a similarly regulated environment; alternatively, recent college graduates are…
Added 6 hours ago
AI
Business System Analyst - D365
American Iron & Metal (AIM)
Montreal, QC
- Full-time
…to the dedication of our employees and the ongoing trust and support of our…
Added 6 hours ago
AG
Ground Ramp Lead
Alliance Ground International
Richmond, BC · YVR Airport
- Part-time
As a Ramp Agent, you will play an important role in ensuring that flights run on time by providing efficient ground support services.
Added 6 hours ago
AC
Guest Service Agent- Remote Lodge Chapleau, ON
Aramark Canada
Chapleau, ON
- Full-time
Guest Service Agent - New Lodge Opening Near Chapleau, ON
Added 7 hours ago
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Registry Agent - Navigation Centre (Salvation Army Centre of Hope)
AMA - Alberta Motor Association
Calgary, AB
- Full-time
As a Navigation Centre Registry Agent, you’ll help people access essential services, including applying for identification and Alberta Health Care cards. You’ll explain processes clearly,…
Added 9 hours ago
PC
Global Sales Incentive Plan Analyst
Pursuit Collection
Banff, AB · Calgary, AB · CAN - Banff Office (Support Services)
- Full-time
Support the Sales Operation & Global Partner Operations team with related ad hoc projects and tasks outside of regular incentive responsibilities, as business needs arise
Added 9 hours ago
Customer Care Centre Agent - Winter 2026/27
Sunshine Village Corporation
Calgary, AB
The Customer Care Centre Agent is in a visible role, handling all inbound calls to the Calgary Snow Central Office and main line of the Resort. The Agent facilitates pass and product sales,…
Added 9 hours ago
C
DevOps Consultant, Application Development
CIBC
Toronto, ON
- Full-time
…Group), Capital Markets Technology to provide guidance and support to the project related and regression test related environment teams to help successfully deliver projects on time and…
Added 9 hours ago
R
Senior Analytics Advisor
RigUp
Calgary, AB
- Full-time
…senior technical authority, this individual will bridge pipeline operations, advanced analytics, and AI-enabled decision support. The role leverages modern enterprise platforms (notably…
Added 9 hours ago
S
Senior Software Engineering Manager
symplistic.ai
Woodbridge, ON
- $150,000 CAD / year
- Full-time
Working with our VP of Engineering and leadership, you'll set technical direction, prioritize delivery, support enterprise deployments, and improve performance, reliability, security,…
Added 9 hours ago
RB
Senior Director, AI Architecture
Royal Bank of Canada
Toronto, ON
- Full-time
This leader sets one standard way to build, secure and run AI across RBC Technology & Operations. They own the reference architecture for retrieval-augmented generation (RAG), AI agents,…
Added 10 hours ago
Customer Experience Lead
Laura Canada
Calgary, AB
Reports to: Store Manager Department: Operations
Added 10 hours ago
PC
Finance Managed Services Senior Associate
PwC Canada
Calgary, AB
- Full-time
At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their…
Added 10 hours ago
D
Agent-conseil ou agente-conseil, Expérience membre et client
Desjardins
Sainte-Thérèse, QC · Caisse Desjardins Thérèse-De Blainville
- Part-time
Support members and clients by telling them about technological tools and applications that can help them do transactions and operations on their own.
Added 10 hours ago
R
Senior Director, AI Architecture
RBC
Toronto, ON
- Full-time
This leader sets one standard way to build, secure and run AI across RBC Technology & Operations. They own the reference architecture for retrieval-augmented generation (RAG), AI agents,…
Added 10 hours ago
P
Finance Managed Services Senior Associate
PwC
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their…
Added 10 hours ago
AI
Business System Analyst - D365
American Iron and Metal
Montreal, QC
- Full-time
…to the dedication of our employees and the ongoing trust and support of our…
Added 11 hours ago
C
WFM Real Time Analyst co-op
CIBC
Toronto, ON
- Full-time
…performance factors. The candidate will provide professional support through timely and accurate delivery of Intraday analytics. In addition, the role involves supporting our contact center…
Added 11 hours ago
QR
Product Marketing Agent – Glass Hardware & Glazing
Quincaillerie Richelieu
Montreal, QC
- Full-time
We are currently looking for a Product Marketing Agent to join our team. The product marketing agent will report to the Product Manager and will assist him in the management of product…
Added 11 hours ago
S
Customer Service Agent -FT Term-Woodstock
Serco
Woodstock, ON
- Full-time
Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.

CIBC

WFM Real Time Analyst co-op

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The WFM Real Time team is responsible for actively performing and supporting various activities associated with effectively managing performance to meet service targets. The role uses judgement to produce daily operating statistics and provide trending and analysis on overall performance and to provide advice based on analysis and any applicable concepts and policies. The role analyzes data to discern the optimal way to perform detailed analytical and evaluative review of specific intraday performance factors. The candidate will provide professional support through timely and accurate delivery of Intraday analytics. In addition, the role involves supporting our contact center with processing organizational changes, learning initiatives, acting as the admin for WFM system and processes that impact operations and frontline employees.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview

Important

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

You must be currently enrolled in post-secondary education and returning to full-time studies to be eligible. However, you do not need to be in a registered Co-Op program to be considered for a role.

Recruitment timeline: Applications review – October; Interviews – October/ November; Offers - November

Please include your resume (no more than 2 pages), a cover letter (no more than 1 page), and your most recent unofficial transcript with your application. These should all be uploaded into the Resume section of the application as one pdf document

This is an 8 month co-op opportunity.

How you'll succeed

Live Queue Monitoring: Track real-time call, chat, against forecasted demand.
Schedule Adherence Tracking: Monitor agent states (on-call, in-training, break, lunch, or offline) using workforce management applications to ensure team members follow their assigned schedules.
Intraday Adjustments: Make rapid live adjustments, such as reassigning agents to different skill queues, approving or calling for overtime (OT), or offering voluntary time off (VTO)
Incident & Spike Management: Respond immediately to unexpected call spikes, system outages, or high average handle times (AHT) to protect Service Level Agreements (SLAs)
Reporting & Documentation: Log operational exceptions, update intraday tracking sheets, and produce end-of-shift or daily summary metrics and possibly with automations skills, can automate reputative task to make it more efficient.

Who you are

You act like an owner. You thrive when you’re empowered to take the lead, go above and beyond, and deliver results
You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2027-08-20

Job Location

Toronto-81 Bay, 18th Floor

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Automation, Data Manipulation, Data Oriented, Logical Thinking, Lookup Functions, Microsoft Excel, Microsoft Excel Pivot Table

Apply About employer

More about this job

Responsibilities

The role involves real-time monitoring of contact center queues, managing agent schedule adherence, and performing intraday adjustments to meet service level agreements. Additionally, the analyst will produce performance reports, analyze data trends, and support organizational changes within the workforce management system.

Requirements

Candidates must be currently enrolled in post-secondary education and returning to full-time studies to be eligible for this co-op position. Proficiency in Microsoft Office and strong analytical skills are required to manage performance data and operational tasks.

Skills

Automation
Data manipulation
Data analysis
Logical thinking
Lookup functions
Microsoft Excel
Pivot tables
Queue monitoring
Schedule adherence
Intraday analytics
Incident management
Reporting
Documentation
Workforce management
Communication

Benefits

Competitive compensation
Banking benefit
Wellbeing support
Employee and family assistance programs
MomentMakers recognition program

Visa sponsorship

Not detected in the job text

Keywords

WFM
Real Time Analyst
Co-op
Contact Center
Service Level Agreements
Intraday Analytics
Queue Monitoring
Schedule Adherence
Data Analysis
Automation
Microsoft Excel
Pivot Tables
Workforce Management
Operational Reporting
Performance Metrics
Banking
Incident Management
Forecasting
Administrative Support

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