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Added 6 mins ago
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Laboratory Analyst
ALS
Kamloops, BC · CAN - BC - Kamloops (Bowers Place)
- Full-time
…practices by working in accordance with the ALS Health and Safety…
Added 6 mins ago
A
Automation Controls Sr. Analyst /Consultant
Accenture
Calgary, AB · Vancouver, BC · Mississauga, ON · Ottawa, ON · Toronto, ON
- Full-time
Develop proposals for business development opportunities and present to senior leadership at potential clients. Ability to turn broad program objectives into actionable design initiatives
Added 7 mins ago
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Senior Quality Control Analyst (5511)
TD
Markham, ON · Toronto, ON
- Full-time
…2nd Level reviewers and Regulatory Reporting, the Senior QC Analyst is responsible for validating that Reasonable Grounds to Suspect (RGS) money laundering and/or terrorist financing have…
Added 7 mins ago
NC
Business Analyst – Technology Training
NAV CANADA
Ottawa, ON
- Full-time
The Business Analyst - Technology Training supports the planning, coordination, analysis, governance, and continuous improvement of technology training programs, products, and services.…
Added 21 mins ago
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Accounting Analyst
Keyera
Fort Saskatchewan, AB
- Full-time
The Accounting Analyst will primarily be responsible for invoice management and providing site accounting support across budgeting, projects, inventory, reporting, and process improvement.
Added 21 mins ago
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Business Analyst
FISPAN
Vancouver, BC
- Full-time
As a Business Analyst in FISPAN, you'll help bring new bank partners and payment rails to life. You'll join our flex delivery bench: rather than owning a fixed set of banks, you'll move…
Added 36 mins ago
P&
Systems & Logistics Analyst
Parrish & Heimbecker, Limited
Cambridge, ON
- Full-time
We are seeking a Systems & Logistics Analyst to join our P&H Milling team. This role is responsible for managing and optimizing logistics processes, ensuring data integrity, and providing…
Added 36 mins ago
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Senior Analyst, Fund Reporting
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Full-time
We are looking to fill an opening for a skilled and highly motivated individual to join the Finance & Treasury team as Senior Analyst, Fund Reporting.
Added 36 mins ago
Financial Analyst/ Claims and Financial Officer/ Senior Claims and Financial Officer (PS2, PS3, PS4)
Government of Alberta
AB
Job Title: Financial Analyst/ Claims and Financial Officer/ Senior Claims and Financial Officer (PS2, PS3, PS4)
Added 51 mins ago
AT
Senior Cybersecurity Analyst - 26-040 - Hybrid - 2 positions available
AUSGAR Technologies Inc.
Newport, QC
- Full-time
Serve as a Senior Cybersecurity Analyst for the program throughout the stages of system engineering, deployment and sustainment. This will include successfully executing Risk Management…
Added 51 mins ago
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Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 51 mins ago
Strategic Business Analyst
City of Edmonton
AB
As a Strategic Business Analyst, you will lead the intersection of practical innovation, workflow analysis, and data driven solutions. Operating with high autonomy, you will partner…
Added 51 mins ago
Senior IT Business Analyst - SAP HR
L3Harris Technologies
Mirabel, QC
Job Title: Senior IT Business Analyst - SAP HR
Added 51 mins ago
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Business Finance Analyst (Signature Dining)
Dexterra
Mississauga, ON
- $75,000 to $90,000 CAD / year
- Full-time
We're looking for a Business Finance Analyst, to partner with our Food Service & Hospitality Operations to analyze performance, uncover cost and revenue drivers, and provide the financial…
Added 1 hour ago
BG
Dealer Development Sales Coordinator
Brandt Group of Companies
Regina, SK
- Full-time
Coordinate with sales data analyst to develop and maintain dealer and Territory Manager dashboards across Brandt product lines to provide timely visibility to sales activity, performance…
Added 1 hour ago
AC
Fuel Accounting Analyst
Alimentation Couche-Tard
Laval, QC
- Full-time
Reporting to the Fuel Accounting Supervisor, the Analyst is responsible for processing, reviewing, and analyzing financial data related to fuel sales and purchases. The Analyst ensures the…
Added 1 hour ago
IT
Accounting Analyst - 12-Month Contract
Integrity Tool & Mold Inc
Oldcastle, ON
- Contract
Integrity is actively recruiting an experienced and detail-oriented Accounting Analyst to join our team for a 12-month contract.
Added 1 hour ago
UO
Programmer Analyst II
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The Programmer Systems Analyst II designs and builds computer application solutions for existing complex or campus wide computer systems within the Enterprise Automation and Solution…
Added 1 hour ago
UO
Programmer Analyst II
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The Programmer Systems Analyst II designs and builds computer application solutions for existing complex or campus wide computer systems within the Enterprise Automation and Solution…
Added 1 hour ago
SL
Analyst, Third Party Risk & Performance Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto Atria
- Full-time
The TPRM Analyst supports the end-to-end third-party risk management lifecycle by conducting risk assessments, performing due diligence reviews, monitoring vendor risks, and ensuring…
Added 1 hour ago
C
Business Enablement Analyst co-op
CIBC
Toronto, ON
- Full-time
The Business Enablement Analyst co-op will play a vital role in managing and optimizing the Allego Learning Management System (LMS). You’ll ensure the platform runs smoothly, help users get…
Added 1 hour ago
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Analyst, Enterprise Data and Records co-op
CIBC
Toronto, ON
- Full-time
…records governance across the enterprise. In this role, the Analyst Co-op will assist in the design and implementation of capabilities to enable business alignment to principles and…
Added 1 hour ago
C
Analyst, FIU Regulatory Reporting
CIBC
Toronto, ON
- Full-time
As a member of FIU Operation Team, the Analyst, FIU Regulatory Reporting is responsible for supporting the execution of the FIU’s regulatory submissions as it relates to AML investigative…
Added 1 hour ago
CT
Senior Procurement Analyst
Canadian Tire Corporation
Toronto, ON
- Full-time
…Merchandising teams in saving over $100 MM. The Senior Procurement Analyst (SPA) has played a significant role in realizing those savings. The SPA will contribute to the financial…
Added 1 hour ago
Senior Analyst, Financial Accounting & Reporting
Scotiabank
Toronto, ON
The Senior Analyst, Global Finance – Subsidiary Financial Accounting and Reporting supports accurate and timely financial reporting for Scotia Capital Inc. and other wholly owned…

CIBC

WFM Real Time Analyst co-op

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The WFM Real Time team is responsible for actively performing and supporting various activities associated with effectively managing performance to meet service targets. The role uses judgement to produce daily operating statistics and provide trending and analysis on overall performance and to provide advice based on analysis and any applicable concepts and policies. The role analyzes data to discern the optimal way to perform detailed analytical and evaluative review of specific intraday performance factors. The candidate will provide professional support through timely and accurate delivery of Intraday analytics. In addition, the role involves supporting our contact center with processing organizational changes, learning initiatives, acting as the admin for WFM system and processes that impact operations and frontline employees.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview

Important

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

You must be currently enrolled in post-secondary education and returning to full-time studies to be eligible. However, you do not need to be in a registered Co-Op program to be considered for a role.

Recruitment timeline: Applications review – October; Interviews – October/ November; Offers - November

Please include your resume (no more than 2 pages), a cover letter (no more than 1 page), and your most recent unofficial transcript with your application. These should all be uploaded into the Resume section of the application as one pdf document

This is an 8 month co-op opportunity.

How you'll succeed

Live Queue Monitoring: Track real-time call, chat, against forecasted demand.
Schedule Adherence Tracking: Monitor agent states (on-call, in-training, break, lunch, or offline) using workforce management applications to ensure team members follow their assigned schedules.
Intraday Adjustments: Make rapid live adjustments, such as reassigning agents to different skill queues, approving or calling for overtime (OT), or offering voluntary time off (VTO)
Incident & Spike Management: Respond immediately to unexpected call spikes, system outages, or high average handle times (AHT) to protect Service Level Agreements (SLAs)
Reporting & Documentation: Log operational exceptions, update intraday tracking sheets, and produce end-of-shift or daily summary metrics and possibly with automations skills, can automate reputative task to make it more efficient.

Who you are

You act like an owner. You thrive when you’re empowered to take the lead, go above and beyond, and deliver results
You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2027-08-20

Job Location

Toronto-81 Bay, 18th Floor

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Automation, Data Manipulation, Data Oriented, Logical Thinking, Lookup Functions, Microsoft Excel, Microsoft Excel Pivot Table

Apply About employer

More about this job

Responsibilities

The role involves real-time monitoring of contact center queues, managing agent schedule adherence, and performing intraday adjustments to meet service level agreements. Additionally, the analyst will produce performance reports, analyze data trends, and support organizational changes within the workforce management system.

Requirements

Candidates must be currently enrolled in post-secondary education and returning to full-time studies to be eligible for this co-op position. Proficiency in Microsoft Office and strong analytical skills are required to manage performance data and operational tasks.

Skills

Automation
Data manipulation
Data analysis
Logical thinking
Lookup functions
Microsoft Excel
Pivot tables
Queue monitoring
Schedule adherence
Intraday analytics
Incident management
Reporting
Documentation
Workforce management
Communication

Benefits

Competitive compensation
Banking benefit
Wellbeing support
Employee and family assistance programs
MomentMakers recognition program

Visa sponsorship

Not detected in the job text

Keywords

WFM
Real Time Analyst
Co-op
Contact Center
Service Level Agreements
Intraday Analytics
Queue Monitoring
Schedule Adherence
Data Analysis
Automation
Microsoft Excel
Pivot Tables
Workforce Management
Operational Reporting
Performance Metrics
Banking
Incident Management
Forecasting
Administrative Support

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