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Added 10 mins ago
C
Director, IT Quality Assurance
CIBC
Toronto, ON
- Full-time
…solutions that support our business and clients. As CoE Team Lead, you’ll provide centralized testing standards, strategy and tooling across multiple PBB Domains, enabling a federated model…
Added 10 mins ago
Project Engineer - Hybrid Power & Electrification
Hatch
Vancouver, BC
Hatch is seeking a Senior Project Engineer to join our Power Business Unit and lead the technical delivery of hybrid power and electrification projects across Canada and internationally.
Added 10 mins ago
HD
Affiliate and Influencer Program Manager
Hadley Designs
Remote, Canada
- Full-time
- Remote
Where affiliate goes next. Watch platform changes, new affiliate and creator models, and AI tools, and test them in small bets before they matter.
Added 10 mins ago
SD
Senior Project Manager
Symbiotic Digital
Toronto, ON · Queen's Park Ontario Provincial Government, Ontario
- Contract
We are seeking an experienced Senior Project Manager to lead
Added 10 mins ago
SD
Senior Java Developer
Symbiotic Digital
Toronto, ON · Queen's Park Ontario Provincial Government, Ontario
- Contract
design, develop, integrate, test, deploy, and maintain enterprise platform
Added 10 mins ago
PC
Junior Compliance Manager ( Calgary, AB)
Phantom Compliance
Crowsnest Pass, AB
- Full-time
We are a high‑performance squad that thrives on trust, accountability, and measurable impact. We train hard, execute flawlessly, and celebrate the wins together.
Added 10 mins ago
D
Software Engineer in Test
Dexian
Mississauga, ON
- Other
In this role, you will lead the technical vision for automated quality gates, design scalable test automation frameworks from scratch, integrate cutting-edge AI-driven testing tooling, and…
Added 10 mins ago
D
Software Engineer in Test
Dexian
Mississauga, ON
- Contract
Experience Level: 8–12+ years of progressive experience in software development and quality engineering, with at least 3+ years in a Lead SDET, Principal SDET, or QA Architect capacity.
Added 10 mins ago
S
Senior Software Engineering Manager
symplistic.ai
Woodbridge, ON
- $150,000 CAD / year
- Full-time
We seek a hands-on Engineering Manager to lead ContentIQ's development, quality, delivery, and operation. You'll mentor engineers while actively coding, making architectural decisions, and…
Added 10 mins ago
RI
Growth Marketing Manager
Realtax Inc.
Newmarket, ON
- Full-time
Measure and improve marketing performance. You will track campaign engagement, lead generation, and marketing effectiveness to understand what is working and where improvements are needed.…
Added 39 mins ago
Responsable de projets sénior - Expériences Fever Originals
FeverUp
Montreal, QC
As a Senior Project Manager, you will lead the development and execution of Fever Originals experiences across Canada by working across global and local teams. You will help shape which…
Added 39 mins ago
Live Experience Senior Project Manager - Fever Originals
FeverUp
Vancouver, BC
As a Senior Project Manager, you will lead the development and execution of Fever Originals experiences across Canada by working across global and local teams. You will help shape which…
Added 39 mins ago
Technology Analyst
Infosys
ON
…artifacts; deliver high-quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. This is…
Added 39 mins ago
J
Marketing Generalist
JobGet
Remote, Canada
- $60,000 to $80,000 CAD / year
- Full-time
- Remote
Test & Optimize: Run A/B tests on subject lines, content, and timing; monitor deliverability, opens, clicks, and conversions, and turn results into improvements.
Added 39 mins ago
GW
Enterprise Applications Specialist
Gowling WLG
Ottawa, ON
- $80,000 to $90,000 CAD / year
- Full-time
Lead or contribute to projects, product evaluations, proofs of concept, migrations, and service improvements; define requirements, risks, test plans, implementation steps, and…
Added 39 mins ago
GW
Enterprise Applications Specialist
Gowling WLG
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
Lead or contribute to projects, product evaluations, proofs of concept, migrations, and service improvements; define requirements, risks, test plans, implementation steps, and…
Added 39 mins ago
GW
Enterprise Applications Specialist
Gowling WLG
Waterloo, ON
- $80,000 to $90,000 CAD / year
- Full-time
Lead or contribute to projects, product evaluations, proofs of concept, migrations, and service improvements; define requirements, risks, test plans, implementation steps, and…
Added 39 mins ago
GW
Enterprise Applications Specialist
Gowling WLG
Hamilton, ON
- $80,000 to $90,000 CAD / year
- Full-time
Lead or contribute to projects, product evaluations, proofs of concept, migrations, and service improvements; define requirements, risks, test plans, implementation steps, and…
Added 54 mins ago
Business Analyst
Dollarama
Mont-Royal, QC
Lead workshops with stakeholders to understand and formalize analytical or business process-related needs, acting as a primary point of contact between the IT team and business departments.
Added 54 mins ago
T
Manager, Engineering (Small Business Card ART)
TD
Toronto, ON
- Full-time
The Small Business Card ART team is seeking an experienced and highly motivated Engineering Manager, who will lead a team of engineers and be responsible for designing, developing, and…
Added 1 hour ago
C
Senior AI Scientist
CIBC
Toronto, ON
- Full-time
…intelligence, machine learning, and natural language processing. We lead the design, build, and deployment of practical AI solutions, taking ideas from early prototypes to scalable,…
Added 1 hour ago
NA
Site Trainer
North American Construction Group Inc.
Fort McMurray, AB
- Full-time
1+ years of operational crew coaching, Lead Hand or supervisory experience, or a combination of all three types of experience
Added 1 hour ago
GV
Hardware Development Technical Lead
GE Vernova
Markham, ON
- Full-time
Quality Remediation: Lead root-cause analysis and remediation efforts for test failures, ensuring that outsourced hardware meets or exceeds internal performance benchmarks.
Added 1 hour ago
P&
Business Analyst
Parrish & Heimbecker, Limited
Winnipeg, MB
- Full-time
Lead discovery sessions with various subject matter experts, identifying key performance indicators (KPIs) and business objectives.
Added 1 hour ago
J
Senior Vice President, Capital Markets, Investments & Project Finance - DG Solar Company
J&T
Toronto, ON
- Full-time
…assets in the US. They are hiring a Senior Vice President to lead capital formation, structured finance, investment underwriting, capital allocation and financial…

CIBC

WFM Real Time Analyst co-op

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The WFM Real Time team is responsible for actively performing and supporting various activities associated with effectively managing performance to meet service targets. The role uses judgement to produce daily operating statistics and provide trending and analysis on overall performance and to provide advice based on analysis and any applicable concepts and policies. The role analyzes data to discern the optimal way to perform detailed analytical and evaluative review of specific intraday performance factors. The candidate will provide professional support through timely and accurate delivery of Intraday analytics. In addition, the role involves supporting our contact center with processing organizational changes, learning initiatives, acting as the admin for WFM system and processes that impact operations and frontline employees.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview

Important

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

You must be currently enrolled in post-secondary education and returning to full-time studies to be eligible. However, you do not need to be in a registered Co-Op program to be considered for a role.

Recruitment timeline: Applications review – October; Interviews – October/ November; Offers - November

Please include your resume (no more than 2 pages), a cover letter (no more than 1 page), and your most recent unofficial transcript with your application. These should all be uploaded into the Resume section of the application as one pdf document

This is an 8 month co-op opportunity.

How you'll succeed

Live Queue Monitoring: Track real-time call, chat, against forecasted demand.
Schedule Adherence Tracking: Monitor agent states (on-call, in-training, break, lunch, or offline) using workforce management applications to ensure team members follow their assigned schedules.
Intraday Adjustments: Make rapid live adjustments, such as reassigning agents to different skill queues, approving or calling for overtime (OT), or offering voluntary time off (VTO)
Incident & Spike Management: Respond immediately to unexpected call spikes, system outages, or high average handle times (AHT) to protect Service Level Agreements (SLAs)
Reporting & Documentation: Log operational exceptions, update intraday tracking sheets, and produce end-of-shift or daily summary metrics and possibly with automations skills, can automate reputative task to make it more efficient.

Who you are

You act like an owner. You thrive when you’re empowered to take the lead, go above and beyond, and deliver results
You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2027-08-20

Job Location

Toronto-81 Bay, 18th Floor

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Automation, Data Manipulation, Data Oriented, Logical Thinking, Lookup Functions, Microsoft Excel, Microsoft Excel Pivot Table

Apply About employer

More about this job

Responsibilities

The role involves real-time monitoring of contact center queues, managing agent schedule adherence, and performing intraday adjustments to meet service level agreements. Additionally, the analyst will produce performance reports, analyze data trends, and support organizational changes within the workforce management system.

Requirements

Candidates must be currently enrolled in post-secondary education and returning to full-time studies to be eligible for this co-op position. Proficiency in Microsoft Office and strong analytical skills are required to manage performance data and operational tasks.

Skills

Automation
Data manipulation
Data analysis
Logical thinking
Lookup functions
Microsoft Excel
Pivot tables
Queue monitoring
Schedule adherence
Intraday analytics
Incident management
Reporting
Documentation
Workforce management
Communication

Benefits

Competitive compensation
Banking benefit
Wellbeing support
Employee and family assistance programs
MomentMakers recognition program

Visa sponsorship

Not detected in the job text

Keywords

WFM
Real Time Analyst
Co-op
Contact Center
Service Level Agreements
Intraday Analytics
Queue Monitoring
Schedule Adherence
Data Analysis
Automation
Microsoft Excel
Pivot Tables
Workforce Management
Operational Reporting
Performance Metrics
Banking
Incident Management
Forecasting
Administrative Support

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