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Added 3 mins ago
MP
Senior Cyber Security Engineer
Michael Page
Toronto, ON · Greater Toronto Area, Canada
- $115,000 to $125,000 CAD / year
- Full-time
Responsible for leading major IAM platform transformation, shaping enterprise security strategy, driving Zero Trust adoption, and leading identity, cloud, network, data protection, and AI…
Added 3 mins ago
TC
Automation Engineering Specialist
TOYOTETSU CANADA INC
Norfolk, ON · Simcoe, ON
- Other
Lead and support advanced automation projects including AGV/AMR implementation, SCADA systems, ASRS integration, robotic systems, automated material handling, and plant-wide automation…
Added 3 mins ago
IF
Director, Operational Risk Audit
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Lead operational audits covering strategic risks, governance and enterprise risk management, physical security, talent and culture, financial accounting, business continuity, third-party…
Added 32 mins ago
EC
Strategic Development Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Hamilton, ON
- $50,000 to $55,000 CAD / year
- Full-time
Obtain pricing, availability, lead times, and technical information from vendors.
Added 32 mins ago
N
Manufacturing Manager
NPAworldwide
Brantford, ON
- Full-time
operational scalability. The role requires a leader who can build trust with long-tenured
Added 32 mins ago
OF
Head Trainer
Orangetheory Fitness Canada
Langley (District), BC · Langley, BC
- $40 to $60 USD / hour
- Full-time
That’s why we want you as our Head Coach! We’re looking for people to lead. To listen. To love what they do. And then to share it -- with the coaches in their studio, and with members who…
Added 32 mins ago
PE
3rd/4th year Electrical Apprentice
Pevco Electric
Dartmouth, NS
- Full-time
…fourth year electrician with residential experience and able to lead, we want you on our…
Added 1 hour ago
TC
Insights & Analytics Manager
Takeda Canada Inc.
Toronto, ON
- Full-time
Lead the forecasting process locally build assumptions and scenarios, gain cross-functional alignment, and clearly communicate forecast outputs, sensitivities, and risks.
Added 1 hour ago
IF
Regional Director, Vancouver
iA Financial Group
Vancouver, BC
- Full-time
Working closely with the Regional Vice-President, you will help maximize advisors’ trust and loyalty toward the broker. You will also support early-career, emerging, growing, and…
Added 1 hour ago
TG
Senior Executive Assistant
Trivium Group
Canada
- Full-time
This is not a "manage the calendar and wait for instructions" job. You'll start as a high-level EA, and as you earn trust you'll grow into a true Chief of Staff: you'll run projects, hold…
Added 1 hour ago
HM
Internal Medicine
Health Match BC
New Westminster, BC
- Part-time
…modernized medical and surgical health care campus. This will lead to more opportunities for expansion and enhancement of palliative care…
Added 1 hour ago
S
Revenue Operations Strategist
SysAid
Toronto, ON
- Full-time
Late-quarter slippage shows up in one region. By the end of the week, an agent flags every deal without a next step and sends the list to the regional lead.
Added 2 hours ago
V
Systems and Applications Engineer
Valmet
Halifax, NS
- Full-time
Lead with courage – Take initiative, solve problems proactively, and drive continuous improvement.
Added 3 hours ago
SP
Business Strategy Senior Manager - Canadian Public Sector Experience Services
Salesforce Partner Canada
ON · Ontario, Canada
- Full-time
…repeatable delivery standard. Serve as a point of escalation and lead team members to drive results on customer engagements. Positively impact customer renewals and extensions when…
Added 3 hours ago
Sales Development Representative (SDR) - Pharma (all genders)
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L'Île-Perrot, QC
Strong communication skills on the phone and in writing – you build trust quickly with new contacts
Added 3 hours ago
ST
Revenue Operations Strategist
SysAid Technologies
Toronto, ON
- Full-time
Late-quarter slippage shows up in one region. By the end of the week, an agent flags every deal without a next step and sends the list to the regional lead.
Added 5 hours ago
MP
Sales Consultant – Dubai Real Estate
McCone Properties
Winnipeg, MB
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No. 1 lead generator on Property Finder - leads handed to you every day
Added 5 hours ago
HM
Anesthesiology
Health Match BC
Abbotsford, BC
- Full-time
All qualified candidates including international medical graduates are encouraged to apply. The Local Department Lead - Dr Maurice Dunstan is happy to discuss all aspects of the positions…
Added 5 hours ago
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Cardiac Surgery
Health Match BC
New Westminster, BC
- Full-time
…2 South Cardiac Surgery Step-Down Unit (2 South), you will lead an inter-disciplinary team providing the post-operative management of all cardiac surgery patients. You will have an…
Added 5 hours ago
Manager Portfolio and Building Services
City of Vancouver
Vancouver, BC
Added 6 hours ago
TL
Senior Legal Counsel
Toronto Lawyers Association
Oakville, ON
- Full-time
Ability to independently lead all stages of complex matters, from preliminary advice and transaction structuring through negotiation, drafting, closing, implementation and subsequent…
Added 6 hours ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director will lead organizational change and influence leaders at all levels of the organization to embed safety, risk management, prevention, and employee well-being into strategic and…
Added 6 hours ago
AW
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Kamloops, BC
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Enjoy autonomy and trust in a highly visible sales role
Added 6 hours ago
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Senior Engineer, Building Automation and Control Systems
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Calgary, AB · Milton, ON · Toronto, ON · Montreal, QC
- Full-time
In this role, you will lead the technical design and implementation of customer Building Automation and Control Systems projects. You will shape integrated solutions across HVAC, lighting,…
Added 6 hours ago
K
Manager, National CPA Program (12 months secondment)
KPMG
AB · Lethbridge, AB · Abbotsford, BC · Chilliwack, BC · Kamloops, BC · Kelowna, BC · Langley (District), BC · Prince George, BC · Vancouver, BC · Vernon, BC · Victoria, BC · Winnipeg, MB · Fredericton, NB · St. John's, NL · Halifax, NS · Hamilton, ON · Kingston, ON · Kitchener, ON · London, ON · North Bay, ON · Oakville, ON · Ottawa, ON · Sault Ste. Marie, ON · Sudbury, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Windsor, ON · ON · Regina, SK · Saskatoon, SK · Edmonton, Alberta · Kanata, Ontario · Langley, British Columbia
- Full-time
Your work matters. As part of our Audit & Assurance practice, you’ll deliver high quality work that supports trust, transparency, and confidence across both public and private…

CIBC

WFM Real Time Analyst co-op

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The WFM Real Time team is responsible for actively performing and supporting various activities associated with effectively managing performance to meet service targets. The role uses judgement to produce daily operating statistics and provide trending and analysis on overall performance and to provide advice based on analysis and any applicable concepts and policies. The role analyzes data to discern the optimal way to perform detailed analytical and evaluative review of specific intraday performance factors. The candidate will provide professional support through timely and accurate delivery of Intraday analytics. In addition, the role involves supporting our contact center with processing organizational changes, learning initiatives, acting as the admin for WFM system and processes that impact operations and frontline employees.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview

Important

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

You must be currently enrolled in post-secondary education and returning to full-time studies to be eligible. However, you do not need to be in a registered Co-Op program to be considered for a role.

Recruitment timeline: Applications review – October; Interviews – October/ November; Offers - November

Please include your resume (no more than 2 pages), a cover letter (no more than 1 page), and your most recent unofficial transcript with your application. These should all be uploaded into the Resume section of the application as one pdf document

This is an 8 month co-op opportunity.

How you'll succeed

Live Queue Monitoring: Track real-time call, chat, against forecasted demand.
Schedule Adherence Tracking: Monitor agent states (on-call, in-training, break, lunch, or offline) using workforce management applications to ensure team members follow their assigned schedules.
Intraday Adjustments: Make rapid live adjustments, such as reassigning agents to different skill queues, approving or calling for overtime (OT), or offering voluntary time off (VTO)
Incident & Spike Management: Respond immediately to unexpected call spikes, system outages, or high average handle times (AHT) to protect Service Level Agreements (SLAs)
Reporting & Documentation: Log operational exceptions, update intraday tracking sheets, and produce end-of-shift or daily summary metrics and possibly with automations skills, can automate reputative task to make it more efficient.

Who you are

You act like an owner. You thrive when you’re empowered to take the lead, go above and beyond, and deliver results
You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2027-08-20

Job Location

Toronto-81 Bay, 18th Floor

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Automation, Data Manipulation, Data Oriented, Logical Thinking, Lookup Functions, Microsoft Excel, Microsoft Excel Pivot Table

Apply About employer

More about this job

Responsibilities

The role involves real-time monitoring of contact center queues, managing agent schedule adherence, and performing intraday adjustments to meet service level agreements. Additionally, the analyst will produce performance reports, analyze data trends, and support organizational changes within the workforce management system.

Requirements

Candidates must be currently enrolled in post-secondary education and returning to full-time studies to be eligible for this co-op position. Proficiency in Microsoft Office and strong analytical skills are required to manage performance data and operational tasks.

Skills

Automation
Data manipulation
Data analysis
Logical thinking
Lookup functions
Microsoft Excel
Pivot tables
Queue monitoring
Schedule adherence
Intraday analytics
Incident management
Reporting
Documentation
Workforce management
Communication

Benefits

Competitive compensation
Banking benefit
Wellbeing support
Employee and family assistance programs
MomentMakers recognition program

Visa sponsorship

Not detected in the job text

Keywords

WFM
Real Time Analyst
Co-op
Contact Center
Service Level Agreements
Intraday Analytics
Queue Monitoring
Schedule Adherence
Data Analysis
Automation
Microsoft Excel
Pivot Tables
Workforce Management
Operational Reporting
Performance Metrics
Banking
Incident Management
Forecasting
Administrative Support

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