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Added 14 mins ago
Gestionnaire régionale(e) des soins infirmiers/Regional Nursing Manager, QC
Sentrex Health Solutions
Markham, ON · Montreal, QC
Full-time
…et la satisfaction des patients. Ce rôle est idéal pour un leader dynamique, stratégique, axé sur les personnes et possédant une forte vision…
Added 14 mins ago
Registered Practical Nurse, RPN - Long Term Care
Schlegel Villages
Windsor, ON
Part-time
Financial Hardship Support Program: Wilfred Schlegel Hope Fund
Added 14 mins ago
Team Lead for Online + Offline Ads Project Manager
HelloKindred
Toronto, ON
Contract
…relationships across all three regions. This role requires a confident leader with a strong executive voice, credibility to lead senior practitioners, presence to represent the team…
Added 14 mins ago
Analyst - Level 1, Raw Material
SGS
Mississauga, ON
$27 to $29 CAD / hour
Full-time
In case of testing failure, immediately report to the Department Manager and/or Group Leader before proceeding any further with the test. Assist in the failure investigations as instructed.…
Added 14 mins ago
Analyst Level 2, HPLC
SGS
Markham, ON
Full-time
Inform the Department Manager and/or Group Leader, as far in advance as possible, if the assigned work order cannot be satisfactorily completed within established scheduled time and quality…
Added 14 mins ago
Sales Consultant
Extendicare
Toronto, ON · Harold & Grace Baker Centre (Retirement)
Full-time
Standing out as a resident focused leader in the local community
Added 14 mins ago
Operations Manager, Full time, Countryside
Extendicare
Sudbury, ON · Axm - Countryside
Full-time
Added 14 mins ago
Senior Manager, Public Relations (13 month fixed term contract)
Lightspeed Commerce, Inc.
Remote, Canada
Full-time · Remote
This is a strategic and hands-on role for a communications leader who can connect business priorities to external storytelling, advise senior leaders, influence cross-functional partners,…
Added 14 mins ago
GARAGE - Team Leader PT - Aberdeen Mall
Groupe Dynamite, Inc Garage
Kamloops, BC
Part-time
A competitive base salary and bonus plan, and a comprehensive benefits program that meets your needs; you will be at the forefront of a growing organization that understands the importance…
Added 26 mins ago
Indigenous Relations Leader
Pinchin Canada
AB · Edmonton, AB
Full-time
Pinchin is seeking an Indigenous Relations Leader to join our Mining & Natural Resources team in one of our offices in Western Canada. The new role reports to the Director of Mining.
Added 26 mins ago
Indigenous Relations Leader
Pinchin Canada
Kelowna, BC
Full-time
Pinchin is seeking an Indigenous Relations Leader to join our Mining & Natural Resources team in one of our offices in Western Canada. The new role reports to the Director of Mining.
Added 26 mins ago
Indigenous Relations Leader
Pinchin Canada
Saskatoon, SK
Full-time
Pinchin is seeking an Indigenous Relations Leader to join our Mining & Natural Resources team in one of our offices in Western Canada. The new role reports to the Director of Mining.
Added 26 mins ago
General Repair Technician II
BGIS
Ottawa, ON
Full-time
Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.
Added 26 mins ago
General Repair Technician II
BGIS
Ottawa, ON
Full-time
Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.
Added 26 mins ago
Sr. Director, Insurance and Simplii Finance
Simplii Financial
Toronto, ON
Full-time
You are a caring and accountable leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.
Added 26 mins ago
Director, Data Engineering and AI
OBSI - Ombudsman for Banking Services and Investments
Toronto, ON
$130,000 to $180,000 CAD / year
Full-time
OBSI offers a competitive total rewards package including strong base pay, variable incentive programs, comprehensive group benefits program and a company contributed pension program.
Added 26 mins ago
Global Learning & Development Sr. Manager
Celestica
Toronto, ON
Full-time
Manage vendor relationships to optimize program value and improve impact
Added 28 mins ago
Indigenous Relations Leader
Pinchin Canada
Richmond, BC
Full-time
Pinchin is seeking an Indigenous Relations Leader to join our Mining & Natural Resources team in one of our offices in Western Canada. The new role reports to the Director of Mining.
Added 28 mins ago
Indigenous Relations Leader
Pinchin Canada
Calgary, AB
Full-time
Pinchin is seeking an Indigenous Relations Leader to join our Mining & Natural Resources team in one of our offices in Western Canada. The new role reports to the Director of Mining.
Added 28 mins ago
Career Advisor
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
…Nights and the Career Advancement Services Industry Mentorship…
Added 28 mins ago
Indigenous Relations Leader
Pinchin Canada
Abbotsford, BC
Full-time
Pinchin is seeking an Indigenous Relations Leader to join our Mining & Natural Resources team in one of our offices in Western Canada. The new role reports to the Director of Mining.
Added 28 mins ago
Indigenous Relations Leader
Pinchin Canada
Winnipeg, MB
Full-time
Pinchin is seeking an Indigenous Relations Leader to join our Mining & Natural Resources team in one of our offices in Western Canada. The new role reports to the Director of Mining.
Added 29 mins ago
House Leader– South-Eastern Manitoba Expansion
Simaril
Niverville, MB
Full-time
House Leader (Future Opportunities) – South-Eastern Manitoba Expansion
Added 29 mins ago
House Leader– South-Eastern Manitoba
Simaril
Niverville, MB
Full-time
House Leader (Future Opportunities) – South-Eastern Manitoba Expansion
Added 29 mins ago
Revenue Manager
The Armour Group Limited
Halifax, NS
Strategic minded revenue leader with the ability to translate market intelligence, demand trends, and performance data into actionable revenue strategies.

Ciena

Global Revenue Assurance, FP&A

Ottawa, ON, Canada

Job type: Full-time
Experience: Experience: 4+ years of experience working in a Ciena technical support role or equivalent experience maintaining Ciena equipment in operational networks.
Posting language: English
Posted: Sep 22, 2026

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Original job description

As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being - on and off the job. Connect with a career that matters.

Join a team focused on rapid recovery of service-impacting network outages, helping customers restore critical network operations as quickly as possible. This role contributes directly to customer success through application of technical expertise in Ciena optical networking and routing and switching technologies. The position also drives continuous improvement through incident analysis, knowledge sharing, and recovery best practices.

How you will make an impact:

Respond to critical customer cases and engage directly with customers to restore service-impacting conditions.
Troubleshoot and resolve network outages using Ciena optical networking and/or routing and switching products.
Collaborate with team members to address complex network issues and provide technical guidance.
Document troubleshooting activities, actions taken, and resolutions.
Produce initial and interim root cause analysis documentation for internal and external use.
Participate in rotational on-call weekend coverage approximately once every 4–6 weeks.
Contribute to lessons learned and best-practice initiatives that improve network recovery outcomes.

The must haves:

Application of Ciena optical networking and/or routing and switching products, including network recovery techniques.
Ability to analyze and resolve network outages in high-pressure environments with stringent recovery objectives.
Ability to communicate technical information verbally and in writing with customers and internal stakeholders.
Ability to work independently on outage recovery efforts while collaborating on complex incidents.
Attention to detail and ability to prioritize work effectively.
Experience: 4+ years of experience working in a Ciena technical support role or equivalent experience maintaining Ciena equipment in operational networks.
Experience in technical writing for development of detailed root cause analysis reports.

Nice to haves:

Experience engaging in executive-level technical discussions.
Certifications: Certifications or qualifications related to Ciena products.
Experience recovering networks from complex scenarios involving multiple nodes and causes.
Experience mentoring others in technical expertise and customer engagement.
Continuous focus on product improvement (DFO/DFS).
Meeting all requirements established for the Senior Associate level.

Pay Range:

USA: 79,000 to 127,000 Canada: 73,000 to 116,000

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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More about this job

Responsibilities

The role involves responding to critical customer cases to restore service-impacting network outages using Ciena optical and routing technologies. You will also produce root cause analysis documentation and contribute to continuous improvement initiatives for network recovery.

Requirements

Candidates must have 4+ years of experience in Ciena technical support or equivalent operational network maintenance. Strong troubleshooting skills in high-pressure environments and the ability to communicate complex technical information are essential.

Skills

Optical networking
Routing and switching
Network troubleshooting
Incident analysis
Root cause analysis
Technical writing
Customer engagement
Network recovery
Technical support
Mentoring

Benefits

Medical plan
Dental plan
Vision plan
401(k)
DCPP
Employee stock purchase program
Employee assistance program
Company-paid holidays
Paid sick leave
Vacation time
Paid family leave

Visa sponsorship

Not detected in the job text

Keywords

Ciena
Optical networking
Routing
Switching
Network outages
Root cause analysis
Technical support
Incident analysis
Connectivity
Infrastructure
Customer success
Troubleshooting
On-call
DFO
DFS

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