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Added 12 days ago
BF
Project Engineer / Technologist
Borealis Fuels & Logistics
Calgary, AB
- Full-time
…customers. Our projects include propane/LPG storage and distribution systems, industrial fuel systems, power generation, mining and remote-site…
Added 12 days ago
TC
Health & Safety Manager
Trinity Consultants Canada
Terrace, BC
- Full-time
Oversee external health and safety certification programs and management systems, including internal audits, external audits, and managing corrective actions
Added 12 days ago
K
Facilities Compliance Coordinator
Kenvue
Guelph, ON
- Full-time
Bachelor's degree in Engineering, Facilities Management, Industrial Technology, or a related field.
Added 12 days ago
JA
Chargé(e) de projet / Project Manager
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
…tracking. The role requires technical knowledge of high-voltage systems and substation equipment and experience working in unionized construction…
Added 12 days ago
JA
Gestionnaire de projet – Sous-stations et FACTS/Project Manager – Substations & FACTS
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
Added 12 days ago
JA
Gestionnaire de contrats – Ententes clients et réclamations soustraitants/Contract Manager (Customer Agreements and Subcontractor Claims) - CA
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
Join a team that keeps the world’s energy systems moving forward. As a Contract Manager at Hitachi Energy, you’ll play a critical role in shaping the success of complex, high impact…
Added 12 days ago
JA
Chef de projet – Ingénierie/Project Management Engineering
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
…infrastructure that supports reliable, safe, and efficient power systems. As a Project Lead Engineer, you will provide technical direction for complex HV/MV…
Added 12 days ago
JH
Building Code Consultant (P.Eng) (GHL Consultants, a part of J.S. Held)
J.S. Held LLC
Calgary, AB
- Full-time
…firm specializing in Building Code Consulting, Fire Protection Engineering, and Life Safety services. We provide innovative solutions to address complex building code and fire and life…
Added 12 days ago
PL
Project Manager - PL#72904
Peter Lucas
Prince George, BC
- $110,000 to $130,000 CAD / year
- Full-time
Oversee engineering, procurement, construction, and commissioning activities to ensure compliance with project specifications and requirements
Added 12 days ago
JA
OT Cyber Security Advisor
JR Automation
Toronto, ON
- Full-time
Product development, industrial engineering, and industrial control systems expertise.
Added 12 days ago
JA
Solution Engineering Manager
JR Automation
Toronto, ON
- Full-time
The Solution Engineering Manager (SEM) is the Technical Bid / Project manager for the Engineering organization. They provide the principle engineering delivery leadership, direction,…
Added 12 days ago
JA
Traction Power System Engineer
JR Automation
Toronto, ON
- Full-time
Guarantee that the delivery of every system is achieved in compliance with engineering guidelines, quality standards, timing and cost constraints
Added 12 days ago
V
Business Development Representative (Engineering) - Toronto, ON
Victaulic
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…pipe joining solutions, delivering advanced technologies and engineering services to address complex piping challenges faced by engineers, site owners and contractors. Since 1919, our…
Added 12 days ago
AC
Conventional Signaling Delivery Director – Track Team
Accenture Construct
Toronto, ON
- Full-time
Must have demonstrated experience relaying and receiving information (written and verbal) in a demanding multidisciplinary project environment
Added 12 days ago
CC
Senior Data Architect/Modeller- RQ11485 (CANADA) - Hybrid
Computer Consultants International, Inc.
Toronto, ON
- Contract
…design/develop logical data model specifications for target systems. Collaborate with business to ensure coverage of data needs for target systems. Work with development supporting the…
Added 12 days ago
AG
SAP Senior Business Systems Analyst (SAP Finance)
Addmore Group
Oshawa, ON
- Full-time
Work Arrangement: onsite 3 days per week; remote 2 days per week · Must have Work Authorization for Canada
Added 12 days ago
SI
Software Engineer
Syndesus, Inc.
Vancouver, BC
- $130,000 to $160,000 CAD / year
- Full-time
This is a low‑commute hybrid role; five days per week on‑site is not expected
Added 12 days ago
S
Spécialiste en systèmes de gestion de la qualité / Quality Management System Specialist (QMS)
Smardt
Dorval, QC
- Full-time
…is dedicated to delivering high-efficiency and energy-saving systems for industries, real estate developments, health care and educational centers worldwide. We operate manufacturing…
Added 12 days ago
O
Senior Agentic AI Developer
OSEDEA
Montreal, QC
- Full-time
…that potential through real projects, building intelligent systems that can reason, use tools, interact with existing software, and execute complex…
Added 12 days ago
O
Fullstack developer, agentic specialist
OSEDEA
Montreal, QC
- Full-time
…assistants to agents that interact with tools, data, and business systems, we're exploring how Agentic AI can solve real problems for our…
Added 12 days ago
EO
HSE Advisor
Edge OFS
Red Deer, AB
- Full-time
Proficiency with Microsoft Office applications and electronic reporting systems.
Added 12 days ago
C
Sr. Consultant, Back End Developer- Java
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 12 days ago
C
Program Manager, Learning Enablement & Early-Career Development
Ciena
Ottawa, ON
- Full-time
…early-career professionals for Project Management, Network Engineering, and Customer Success roles while building shared accountability for customer…
Added 12 days ago
Systems Software Engineer - EA SPORTS™ NHL
Electronic Arts
Vancouver, BC
We're looking for a Systems Software Engineer or someone interested in expanding their knowledge in the Systems area. Our Systems Engineers maintain a broad view of the game and engine…
Added 12 days ago
BP
Business Support Representative (Toronto Office)
Bruce Power
Toronto, ON · Bruce Power
- Full-time
…contract management and provide administrative support to the engineering department in the Toronto office. Our ideal candidate is someone who has transferable skills and relevant…

Ciena

Program Manager, Learning Enablement & Early-Career Development

Ottawa, ON, Canada

Full-time

Apply on ciena.wd5.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being - on and off the job. Connect with a career that matters.

Role Summary

As the Program Manager for Learning Enablement and Early-Career Development within the GCN Global organization, you will own the planning, governance, and continuous improvement of customer learning, workforce enablement, related business-system, and early-career development programs. You will partner with practice leaders, Customer Operations, Learning Operations, field teams, business stakeholders, and IT to translate organizational priorities into scalable program plans, reliable operating processes, measurable outcomes, and an outstanding stakeholder experience.

You will also lead the day-to-day enablement and participant experience for the Ciena Services Early-In-Career Development Program, a structured journey that prepares early-career professionals for Project Management, Network Engineering, and Customer Success roles while building shared accountability for customer outcomes.

How You Will Contribute

Learning Enablement & Operations Program Management

Business Systems & Process Coordination

· Support business systems, tools, data quality, user access, and operational processes used by GCN Services team and interface with wider.

· Partner with stakeholders to gather requirements, identify process improvements, and drive operational efficiency initiatives.

· Document and manage business requirements, enhancement requests, user stories, and system defects through resolution.

· Serve as the liaison between business users and IT teams to support solution delivery and continuous improvement.

· Coordinate testing, validation, and deployment of system enhancements and process changes.

· Maintain documentation, training materials, and user communications to support effective adoption and ongoing operations.

Customer Learning Administration

· Coordinate instructor-led customer training requests from intake through completion, working closely with customers, Ciena account teams, instructors, and Learning Operations including communications with customers and internal stakeholders to confirm training scope, timing, roster needs, and any required follow-up actions.

· Support enrollment of online training for customer requests, including collecting required learner information and coordinating assignment or access with the appropriate learning support teams.

· Track customer learning consumption, certification activity, and training utilization. Assist with customer learning program administration and reporting.

Enablement & Workforce Support

· Assist with onboarding activities for employees, contractors, and partner resources.

· Track and document enablement requirements, assigned training, certifications, and readiness milestones.

· Support enablement events, workshops, and knowledge-sharing initiatives.

Reporting & Analytics

· Generate recurring and ad hoc reports from learning, operational, and business systems.

· Support the collection and analysis of training, certification, and operational metrics. Identify data discrepancies and coordinate corrective actions.

· Assist leadership with reporting and presentation preparation.

Early-Career Program Management

In addition to broader enablement responsibilities, you will coordinate the daily operation of the Services Early-Career Development Program and turn the program design into a consistent participant experience.

Coordinate program readiness activities, including technology and workplace setup, required onboarding and preliminary training, orientation, mentor and buddy introductions.

Manage the daily learning plan and participant schedule across the Common Services Core

Coordinate applied learning activities as defined for the Program.

Monitor participant attendance, completion of required activities, assignment progress, learning evidence, and readiness risks; escalate issues when appropriate.

Provide regular participant coaching and coordinate feedback from instructors, mentors, buddies, pathway leaders, and project-shadow hosts.

Prepare and administer the Common Core Qualification Gate.

Integrate High Reliability practices and double-loop learning into all aspects of the program.

Coordinate final pathway-readiness demonstrations, the integrated ownership simulation, graduation activities, and participant transition plans.

Maintain program calendars, learning content, participant records, qualification evidence, feedback, KPI reporting, and continuous-improvement actions.

What We Are Looking For

Bachelor's Degree in: Engineering, Business Administration, Organizational Development, Learning & Development

5+ years of experience in program management, learning or enablement operations, business operations, technical enablement, or delivery-focused roles, preferably within the telecom industry.

Knowledge of telecom technology and products a plus.

Excellent communication skills, with the ability to articulate complex concepts clearly and concisely.

Strong organizational skills and attention to detail, with the ability to coordinate schedules, learning activities, participant records, and multiple stakeholders.

Demonstrated program and project management experience, including cross-functional planning, governance, risk management, stakeholder communication, and delivery accountability; PMP preferred.

Strong technical, analytical, and critical-thinking skills.

Ability to influence without direct authority and drive alignment across global and cross-functional teams.

Initiative-taking and adaptable, with the ability to thrive in a fast-paced, evolving environment.

Excellent collaboration skills, with experience working directly with leadership and cross-functional teams.

Experience with early-career development, cohort-based learning, mentoring, facilitation, or structured qualification programs is preferred.

Proficiency with Microsoft 365 applications, including Excel, Outlook, Teams, and SharePoint.

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Apply on ciena.wd5.myworkdayjobs.com About employer

More about this job

Responsibilities

The Program Manager will oversee the planning, governance, and continuous improvement of customer learning, workforce enablement, and early-career development programs. They will partner with cross-functional teams to translate organizational priorities into scalable plans, measurable outcomes, and effective participant experiences.

Requirements

Candidates must hold a Bachelor's degree in Engineering, Business, or a related field and possess at least 5 years of experience in program management or enablement operations. Strong organizational, analytical, and communication skills are required, along with proficiency in Microsoft 365 and experience in cross-functional team environments.

Skills

Program management
Learning enablement
Early-career development
Business operations
Process improvement
Stakeholder management
Data analysis
Project management
Technical enablement
Facilitation
Mentoring
Cross-functional collaboration
Microsoft 365
Reporting
Governance
Communication

Benefits

Medical plan
Dental plan
Vision plan
401(k) with company matching
DCPP with company matching
Employee Stock Purchase Program
Employee Assistance Program
Company-paid holidays
Paid sick leave
Vacation time
Paid family leave

Visa sponsorship

Not detected in the job text

Keywords

Program Management
Learning Enablement
Early-Career Development
Telecom
Customer Operations
Business Systems
Process Coordination
Governance
Data Quality
User Stories
Solution Delivery
Customer Learning
Certification
Onboarding
Readiness Milestones
Analytics
KPI Reporting
PMP
Microsoft 365
SharePoint
Teams
Excel
Outlook
High Reliability Practices
Double-loop Learning
Cross-functional Planning
Risk Management
Stakeholder Communication
Technical Enablement
Delivery Accountability

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Work requirements

Jobs in Canada