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Added 1 day ago
V
Strategic Account Manager, NA
Vantage
Quebec, QC
- Full-time
Vantage powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America,…
Added 1 day ago
YU
AI Agent Programming Assistant
York University
Toronto, ON
- Contract
…Lassonde School of Engineering, under the direction of the Manager, Academic & Administration…
Added 1 day ago
P
System Configuration Specialist / Spécialiste en configuration de systèmes (CS004)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Reporting to the Regional Installation Manager, the System Configuration Specialist plays a key role in supporting Our Client's operations by configuring, troubleshooting, and maintaining…
Added 1 day ago
SL
Student, Data Analyst (Winter-Summer-Fall 2027)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
…leaders across main functions, such as Strategic Delivery, Technology, Product Development, Operations, Finance, Actuarial, Risk, and Compliance. This position requires a versatile and…
Added 1 day ago
JA
SAP Senior Functional Specialist FICO/PS
JR Automation
Toronto, ON
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 1 day ago
JA
Solution Engineering Manager
JR Automation
Toronto, ON
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 1 day ago
C
Program Manager, Learning Enablement & Early-Career Development
Ciena
Ottawa, ON
- Full-time
As the Program Manager for Learning Enablement and Early-Career Development within the GCN Global organization, you will own the planning, governance, and continuous improvement of customer…
Added 1 day ago
Assistant Manager, Trade Support, Stock Loan Middle Office (GWO)
Scotiabank
Toronto, ON
Employee Referral Program – Potential Reward: $1,000.00
Added 1 day ago
FC
Team Manager Insurance Operations
Fidelity Canada
Mississauga, ON
- Full-time
The Team Manager will serve as the operational subject matter expert for the insurance business and work closely with Insurance Specialists, Wealth Advisors, Compliance, Legal, Technology,…
Added 1 day ago
AW
Banking Administrator - OP-26-977
Aviso Wealth
Remote, Canada
- $46,000 to $55,000 CAD / year
- Full-time
- Remote
Reporting to the Manager, Operations the Banking Administrator is responsible for the daily processing of cash and stock transactions in Dataphile for Aviso Clients and Credit Unions.
Added 1 day ago
AW
Banking Administrator - OP-26-977
Aviso Wealth
Remote, Canada
- $46,000 to $55,000 CAD / year
- Full-time
- Remote
Reporting to the Manager, Operations the Banking Administrator is responsible for the daily processing of cash and stock transactions in Dataphile for Aviso Clients and Credit Unions.
Added 1 day ago
A
Banking Administrator - OP-26-977
Aviso
Vancouver, BC
- $46,000 to $55,000 CAD / year
- Full-time
Reporting to the Manager, Operations the Banking Administrator is responsible for the daily processing of cash and stock transactions in Dataphile for Aviso Clients and Credit Unions.
Added 1 day ago
JA
Technical Specialist, Quality Assurance
JR Automation
Burnaby, BC
- Full-time
10+ years of hands-on experience in Engineering System/Software development or Quality Assurance Specialist or Manager in a technology or manufacturing setting
Added 1 day ago
JA
Technical Safety Specialist
JR Automation
Burnaby, BC
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 1 day ago
JA
QA/QC Engineer
JR Automation
Mississauga, ON
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 1 day ago
JA
Senior Quantity Surveyor - Ontario Line Project
JR Automation
Toronto, ON
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 1 day ago
A
Banking Administrator - OP-26-977
Aviso
Toronto, ON
- $46,000 to $55,000 CAD / year
- Full-time
Reporting to the Manager, Operations the Banking Administrator is responsible for the daily processing of cash and stock transactions in Dataphile for Aviso Clients and Credit Unions.
Added 1 day ago
Manager of P25 Radio Operations
Department of Forestry, Agriculture and Lands
St. John's, NL
The Manager of P25 Radio Operations is a technical leadership position responsible for leading the administration, support, and ongoing operation of the Province Wide Radio System, the…
Added 1 day ago
GT
Senior Representative, CX Strategy Activation
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Experience in customer service program development, project management, operations or customer service.
Added 1 day ago
J
Senior Lifecycle Marketing Manager
Jobber
Remote, Canada
- Full-time
- Remote
Then Jobber might be the place for you! We’re looking for a Senior Lifecycle Marketing Manager to be part of our Marketing department.
Added 1 day ago
Manager, Retail Media Network (12-Month Contract)
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Halifax, NS
We are looking for a Retail Media Network Manager (12-Month Contract) to lead the strategy, operations, and growth of EM+. This role will drive cross-functional collaboration, optimize RMN…
Added 1 day ago
VD
Strategic Account Manager, NA
Vantage Data Centers
Quebec, QC
- Full-time
Vantage powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America,…
Added 1 day ago
Senior Manager, Managed Asset Program (12 month contract)
Scotiabank
Toronto, ON
Leading the effective implementation of technology upgrades, new policies and procedures, improved administrative flows, new program features and portfolio management enhancements.
Added 1 day ago
Process Equipment Support Manager
BWXT
Ottawa, ON
BWXT Medical Ltd. is a trusted source for the development and manufacture of nuclear medicine for biotechnology, life sciences, pharmaceutical companies and academia partners. Headquartered…
Added 1 day ago
Nuclear Instructional Designer
Aecon
Bowmanville, ON · Cambridge, ON · Oshawa, ON · Pickering, ON
Are intentional when it comes to investing in your development. We help you build your career and advance your skills through our Aecon University, tuition reimbursement, and Leadership…

Ciena

Program Manager, Learning Enablement & Early-Career Development

Ottawa, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being - on and off the job. Connect with a career that matters.

Role Summary

As the Program Manager for Learning Enablement and Early-Career Development within the GCN Global organization, you will own the planning, governance, and continuous improvement of customer learning, workforce enablement, related business-system, and early-career development programs. You will partner with practice leaders, Customer Operations, Learning Operations, field teams, business stakeholders, and IT to translate organizational priorities into scalable program plans, reliable operating processes, measurable outcomes, and an outstanding stakeholder experience.

You will also lead the day-to-day enablement and participant experience for the Ciena Services Early-In-Career Development Program, a structured journey that prepares early-career professionals for Project Management, Network Engineering, and Customer Success roles while building shared accountability for customer outcomes.

How You Will Contribute

Learning Enablement & Operations Program Management

Business Systems & Process Coordination

· Support business systems, tools, data quality, user access, and operational processes used by GCN Services team and interface with wider.

· Partner with stakeholders to gather requirements, identify process improvements, and drive operational efficiency initiatives.

· Document and manage business requirements, enhancement requests, user stories, and system defects through resolution.

· Serve as the liaison between business users and IT teams to support solution delivery and continuous improvement.

· Coordinate testing, validation, and deployment of system enhancements and process changes.

· Maintain documentation, training materials, and user communications to support effective adoption and ongoing operations.

Customer Learning Administration

· Coordinate instructor-led customer training requests from intake through completion, working closely with customers, Ciena account teams, instructors, and Learning Operations including communications with customers and internal stakeholders to confirm training scope, timing, roster needs, and any required follow-up actions.

· Support enrollment of online training for customer requests, including collecting required learner information and coordinating assignment or access with the appropriate learning support teams.

· Track customer learning consumption, certification activity, and training utilization. Assist with customer learning program administration and reporting.

Enablement & Workforce Support

· Assist with onboarding activities for employees, contractors, and partner resources.

· Track and document enablement requirements, assigned training, certifications, and readiness milestones.

· Support enablement events, workshops, and knowledge-sharing initiatives.

Reporting & Analytics

· Generate recurring and ad hoc reports from learning, operational, and business systems.

· Support the collection and analysis of training, certification, and operational metrics. Identify data discrepancies and coordinate corrective actions.

· Assist leadership with reporting and presentation preparation.

Early-Career Program Management

In addition to broader enablement responsibilities, you will coordinate the daily operation of the Services Early-Career Development Program and turn the program design into a consistent participant experience.

Coordinate program readiness activities, including technology and workplace setup, required onboarding and preliminary training, orientation, mentor and buddy introductions.

Manage the daily learning plan and participant schedule across the Common Services Core

Coordinate applied learning activities as defined for the Program.

Monitor participant attendance, completion of required activities, assignment progress, learning evidence, and readiness risks; escalate issues when appropriate.

Provide regular participant coaching and coordinate feedback from instructors, mentors, buddies, pathway leaders, and project-shadow hosts.

Prepare and administer the Common Core Qualification Gate.

Integrate High Reliability practices and double-loop learning into all aspects of the program.

Coordinate final pathway-readiness demonstrations, the integrated ownership simulation, graduation activities, and participant transition plans.

Maintain program calendars, learning content, participant records, qualification evidence, feedback, KPI reporting, and continuous-improvement actions.

What We Are Looking For

Bachelor's Degree in: Engineering, Business Administration, Organizational Development, Learning & Development

5+ years of experience in program management, learning or enablement operations, business operations, technical enablement, or delivery-focused roles, preferably within the telecom industry.

Knowledge of telecom technology and products a plus.

Excellent communication skills, with the ability to articulate complex concepts clearly and concisely.

Strong organizational skills and attention to detail, with the ability to coordinate schedules, learning activities, participant records, and multiple stakeholders.

Demonstrated program and project management experience, including cross-functional planning, governance, risk management, stakeholder communication, and delivery accountability; PMP preferred.

Strong technical, analytical, and critical-thinking skills.

Ability to influence without direct authority and drive alignment across global and cross-functional teams.

Initiative-taking and adaptable, with the ability to thrive in a fast-paced, evolving environment.

Excellent collaboration skills, with experience working directly with leadership and cross-functional teams.

Experience with early-career development, cohort-based learning, mentoring, facilitation, or structured qualification programs is preferred.

Proficiency with Microsoft 365 applications, including Excel, Outlook, Teams, and SharePoint.

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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More about this job

Responsibilities

The Program Manager will oversee the planning, governance, and continuous improvement of customer learning, workforce enablement, and early-career development programs. They will partner with cross-functional teams to translate organizational priorities into scalable plans, measurable outcomes, and effective participant experiences.

Requirements

Candidates must hold a Bachelor's degree in Engineering, Business, or a related field and possess at least 5 years of experience in program management or enablement operations. Strong organizational, analytical, and communication skills are required, along with proficiency in Microsoft 365 and experience in cross-functional team environments.

Skills

Program management
Learning enablement
Early-career development
Business operations
Process improvement
Stakeholder management
Data analysis
Project management
Technical enablement
Facilitation
Mentoring
Cross-functional collaboration
Microsoft 365
Reporting
Governance
Communication

Benefits

Medical plan
Dental plan
Vision plan
401(k) with company matching
DCPP with company matching
Employee Stock Purchase Program
Employee Assistance Program
Company-paid holidays
Paid sick leave
Vacation time
Paid family leave

Visa sponsorship

Not detected in the job text

Keywords

Program Management
Learning Enablement
Early-Career Development
Telecom
Customer Operations
Business Systems
Process Coordination
Governance
Data Quality
User Stories
Solution Delivery
Customer Learning
Certification
Onboarding
Readiness Milestones
Analytics
KPI Reporting
PMP
Microsoft 365
SharePoint
Teams
Excel
Outlook
High Reliability Practices
Double-loop Learning
Cross-functional Planning
Risk Management
Stakeholder Communication
Technical Enablement
Delivery Accountability

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