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Assistant General Manager - Peterborough Voyageur Place
GoodLife Fitness
Peterborough, ON
- Full-time
The Assistant General Manager plays a key role in providing an exceptional employee and member experience. You are responsible for training, coaching and ongoing development of a team of…
Added 1 day ago
JA
Gestionnaire SSE – Projets d’infrastructures électriques/ HSE Manager – Power Infrastructure Projects
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
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VL
Patient Appointment Coordinator
Vision Loss Rehabilitation Canada
Sudbury, ON
- Full-time
…sighted across the country. Our certified specialists provide training that empowers clients to develop or to restore activities of daily living skills, to promote their independence, to…
Added 1 day ago
JA
SAP Senior Functional Specialist FICO/PS
JR Automation
Toronto, ON
- Full-time
The individual will be expected to act as Project Manager on projects/initiatives related to SAP or relevant applications through their entire lifecycle, including estimating resource…
Added 1 day ago
JA
Solution Engineering Manager
JR Automation
Toronto, ON
- Full-time
The Solution Engineering Manager (SEM) is the Technical Bid / Project manager for the Engineering organization. They provide the principle engineering delivery leadership, direction,…
Added 1 day ago
JA
Traction Power System Engineer
JR Automation
Toronto, ON
- Full-time
Interface with the Commissioning Manager to plan test and coordinate of operational activities on site according to schedule
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NF
Customer Programs Manager
New Flyer
Winnipeg, MB
- Full-time
We are seeking a Customer Programs Manager who will act as the liaison for the company and the customer, successfully managing assigned contracts by leading cross-functional teams…
Added 1 day ago
BG
Service Technician - Shop_CA
Brandt Group of Companies
Olds, AB
- Full-time
Operate within budgets and approvals established by the Service Manager.
Added 1 day ago
BG
Service Manager
Brandt Group of Companies
Kamloops, BC
- Full-time
The Service Manager is responsible for managing the sales and delivery of equipment after-market support services (component diagnostics, repair, and replacement). The Service Manager is…
Added 1 day ago
MT
Manager, Office Services & Facilities
Miller Thomson LLP
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are looking for a Manager, Office Services & Facilities to join the team in our Toronto Office!
Added 1 day ago
Part-Time Front Desk Administrator (Precision Honda)
Performance Auto Group
Mississauga, ON
Send final candidates to dealership manager for final selection
Added 1 day ago
AG
SAP Senior Business Systems Analyst (SAP Finance)
Addmore Group
Oshawa, ON
- Full-time
Role: Reporting to the Manager, IT Product Delivery, this position is responsible for driving SAP Finance solution design, business process optimization, and stakeholder engagement to…
Added 1 day ago
FB
Assistant Department Manager - Kingston
Farm Boy Inc.
Kingston, ON
- $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 1 day ago
ON
Assistant Manager - Village at Park Royal
Old Navy
BC · West Vancouver, BC
- Full-time
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
Added 1 day ago
BG
Division Manager - Southwest ON - Peterbilt
Brandt Group of Companies
Stoney Creek, NB
- Full-time
The Division Manager oversees all operational, financial, and human resource aspects within the assigned branches to drive sales growth, profitability, and market share. This role leads…
Added 1 day ago
SI
Software Engineer
Syndesus, Inc.
Vancouver, BC
- $130,000 to $160,000 CAD / year
- Full-time
…is a newly created role reporting directly to an Engineering Manager / Tech Lead within the engineering organization. Rather than being locked into a single feature area, the engineer will…
Added 1 day ago
MC
Facilities Coordination Project Manager
MatchBox Consulting Group
Surrey, BC
- Contract
MatchBox Consulting Group is seeking a Facilities Management Coordinator to support one of British Columbia's largest utility providers at its Trades Training Centre in Surrey.
Added 1 day ago
MC
Project Coordinator (Budget & Forecasting)
MatchBox Consulting Group
New Westminster, BC
- Contract
The Project Coordinator will work closely with the Project Manager, Finance business owners, technology teams, Strategic Sourcing, external consultants and vendors, and other stakeholders…
Added 1 day ago
MP
Clinic Coordinator (14 Month Maternity Leave Coverage)
McAtee Psychology
Calgary, AB
- Temporary
Assist the Clinic Manager and Director with implementing policies and streamlining operational workflows.
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Program Manager, Learning Enablement & Early-Career Development
Ciena
Ottawa, ON
- Full-time
As the Program Manager for Learning Enablement and Early-Career Development within the GCN Global organization, you will own the planning, governance, and continuous improvement of customer…
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Manager, Digital Strategy & Insights
BMO
Toronto, ON · BMOPLACE
- Full-time
…milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and…
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Mortgage Specialist
BMO
Laval, QC
- Full-time
…ownership a reality. You will be provided with industry-leading training and support and will be able to build your existing referral network with our competitive referral programs to…
Added 1 day ago
BG
Division Manager - Southwest ON - Peterbilt
Brandt Group of Companies
ON · Stoney Creek, ON
- Full-time
The Division Manager oversees all operational, financial, and human resource aspects within the assigned branches to drive sales growth, profitability, and market share. This role leads…
Added 1 day ago
BG
Service Manager
Brandt Group of Companies
Kamloops, BC
- Full-time
The Service Manager is responsible for managing the sales and delivery of equipment after-market support services (component diagnostics, repair, and replacement). The Service Manager is…
Added 1 day ago
Part-Time Front Desk Administrator (Precision Honda)
Performance Auto Group
ON · Mississauga, ON
Send final candidates to dealership manager for final selection

Ciena

Program Manager, Learning Enablement & Early-Career Development

Ottawa, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being - on and off the job. Connect with a career that matters.

Role Summary

As the Program Manager for Learning Enablement and Early-Career Development within the GCN Global organization, you will own the planning, governance, and continuous improvement of customer learning, workforce enablement, related business-system, and early-career development programs. You will partner with practice leaders, Customer Operations, Learning Operations, field teams, business stakeholders, and IT to translate organizational priorities into scalable program plans, reliable operating processes, measurable outcomes, and an outstanding stakeholder experience.

You will also lead the day-to-day enablement and participant experience for the Ciena Services Early-In-Career Development Program, a structured journey that prepares early-career professionals for Project Management, Network Engineering, and Customer Success roles while building shared accountability for customer outcomes.

How You Will Contribute

Learning Enablement & Operations Program Management

Business Systems & Process Coordination

· Support business systems, tools, data quality, user access, and operational processes used by GCN Services team and interface with wider.

· Partner with stakeholders to gather requirements, identify process improvements, and drive operational efficiency initiatives.

· Document and manage business requirements, enhancement requests, user stories, and system defects through resolution.

· Serve as the liaison between business users and IT teams to support solution delivery and continuous improvement.

· Coordinate testing, validation, and deployment of system enhancements and process changes.

· Maintain documentation, training materials, and user communications to support effective adoption and ongoing operations.

Customer Learning Administration

· Coordinate instructor-led customer training requests from intake through completion, working closely with customers, Ciena account teams, instructors, and Learning Operations including communications with customers and internal stakeholders to confirm training scope, timing, roster needs, and any required follow-up actions.

· Support enrollment of online training for customer requests, including collecting required learner information and coordinating assignment or access with the appropriate learning support teams.

· Track customer learning consumption, certification activity, and training utilization. Assist with customer learning program administration and reporting.

Enablement & Workforce Support

· Assist with onboarding activities for employees, contractors, and partner resources.

· Track and document enablement requirements, assigned training, certifications, and readiness milestones.

· Support enablement events, workshops, and knowledge-sharing initiatives.

Reporting & Analytics

· Generate recurring and ad hoc reports from learning, operational, and business systems.

· Support the collection and analysis of training, certification, and operational metrics. Identify data discrepancies and coordinate corrective actions.

· Assist leadership with reporting and presentation preparation.

Early-Career Program Management

In addition to broader enablement responsibilities, you will coordinate the daily operation of the Services Early-Career Development Program and turn the program design into a consistent participant experience.

Coordinate program readiness activities, including technology and workplace setup, required onboarding and preliminary training, orientation, mentor and buddy introductions.

Manage the daily learning plan and participant schedule across the Common Services Core

Coordinate applied learning activities as defined for the Program.

Monitor participant attendance, completion of required activities, assignment progress, learning evidence, and readiness risks; escalate issues when appropriate.

Provide regular participant coaching and coordinate feedback from instructors, mentors, buddies, pathway leaders, and project-shadow hosts.

Prepare and administer the Common Core Qualification Gate.

Integrate High Reliability practices and double-loop learning into all aspects of the program.

Coordinate final pathway-readiness demonstrations, the integrated ownership simulation, graduation activities, and participant transition plans.

Maintain program calendars, learning content, participant records, qualification evidence, feedback, KPI reporting, and continuous-improvement actions.

What We Are Looking For

Bachelor's Degree in: Engineering, Business Administration, Organizational Development, Learning & Development

5+ years of experience in program management, learning or enablement operations, business operations, technical enablement, or delivery-focused roles, preferably within the telecom industry.

Knowledge of telecom technology and products a plus.

Excellent communication skills, with the ability to articulate complex concepts clearly and concisely.

Strong organizational skills and attention to detail, with the ability to coordinate schedules, learning activities, participant records, and multiple stakeholders.

Demonstrated program and project management experience, including cross-functional planning, governance, risk management, stakeholder communication, and delivery accountability; PMP preferred.

Strong technical, analytical, and critical-thinking skills.

Ability to influence without direct authority and drive alignment across global and cross-functional teams.

Initiative-taking and adaptable, with the ability to thrive in a fast-paced, evolving environment.

Excellent collaboration skills, with experience working directly with leadership and cross-functional teams.

Experience with early-career development, cohort-based learning, mentoring, facilitation, or structured qualification programs is preferred.

Proficiency with Microsoft 365 applications, including Excel, Outlook, Teams, and SharePoint.

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Apply About employer

More about this job

Responsibilities

The Program Manager will oversee the planning, governance, and continuous improvement of customer learning, workforce enablement, and early-career development programs. They will partner with cross-functional teams to translate organizational priorities into scalable plans, measurable outcomes, and effective participant experiences.

Requirements

Candidates must hold a Bachelor's degree in Engineering, Business, or a related field and possess at least 5 years of experience in program management or enablement operations. Strong organizational, analytical, and communication skills are required, along with proficiency in Microsoft 365 and experience in cross-functional team environments.

Skills

Program management
Learning enablement
Early-career development
Business operations
Process improvement
Stakeholder management
Data analysis
Project management
Technical enablement
Facilitation
Mentoring
Cross-functional collaboration
Microsoft 365
Reporting
Governance
Communication

Benefits

Medical plan
Dental plan
Vision plan
401(k) with company matching
DCPP with company matching
Employee Stock Purchase Program
Employee Assistance Program
Company-paid holidays
Paid sick leave
Vacation time
Paid family leave

Visa sponsorship

Not detected in the job text

Keywords

Program Management
Learning Enablement
Early-Career Development
Telecom
Customer Operations
Business Systems
Process Coordination
Governance
Data Quality
User Stories
Solution Delivery
Customer Learning
Certification
Onboarding
Readiness Milestones
Analytics
KPI Reporting
PMP
Microsoft 365
SharePoint
Teams
Excel
Outlook
High Reliability Practices
Double-loop Learning
Cross-functional Planning
Risk Management
Stakeholder Communication
Technical Enablement
Delivery Accountability

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