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District Manager
Boustan
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are looking for an energetic and experienced District Manager to support and guide franchise partners in delivering exceptional brand performance. This role focuses on building strong…
Added 9 mins ago
MH
Talent & Learning Department Manager
Manitoba Hydro
Winnipeg, MB
- Full-time
…responsive to evolving workforce needs. The Talent & Learning Manager drives the development of organizational capability, leadership effectiveness, employee growth, and talent…
Added 9 mins ago
KE
Assistant Aquaculture Manager
K’awat’si Economic Development Corporation (KEDC)
Port Hardy, BC
- $70,000 to $78,000 CAD / year
- Full-time
K’awat’si Fisheries Company is looking for an Assistant Aquaculture Manager to ensure the smooth and efficient operation of the office by providing high-level administrative support. This…
Added 9 mins ago
ES
Maintenance Manager - Surrey, BC
Equans Services Canada & US
Surrey, BC
- Full-time
Ensures day to day requirements of delivering the FM contract are met. Works with Contract Manager to ensure audit readiness at all times.
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WI
Project Manager, Power Delivery
WSP in Canada
Vaughan, ON
- Full-time
With us, you can. You want purpose, growth, opportunity, people who get it?
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WI
Project Manager, Power Delivery
WSP in Canada
Toronto, ON
- Full-time
With us, you can. You want purpose, growth, opportunity, people who get it?
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Regional Operations Manager - Vancouver- BC
Foodtastic
Abbotsford, BC
- Full-time
…providing our guests with a memorable dining experience. Our growth would not be possible without our people's creativity, dedication, and entrepreneurship. We continue to build the team…
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Vice-président(e) exécutif(ve), Développement des affaires - Montréal | Executive Vice President, Business Development - Montrel
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Montreal, QC
- Full-time
As the company's senior commercial leader, the EVP drives profitable growth through market expansion, new customer acquisition, strategic account development, and the positioning of Equans…
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Richmond, BC
- Full-time
The Engineering Manager directs the regional and global strategy for our power electrical, automation, and controls engineering department. This role oversees the comprehensive design…
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Junior Account Executive - North America Market
Naboo
Montreal, QC
- Full-time
You’re looking for ownership, impact, and growth
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Manager, Technology Services (AI & Digital Governance)
Vancouver Airport Authority
Vancouver, BC
- Full-time
We have a permanent, full-time opportunity for an innovative and collaborative Manager, Technology Services (AI & Digital Governance).
Added 9 mins ago
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Senior Manager, Integrated Marketing
Jobgether
Canada
- $105,000 to $134,700 CAD / year
- Full-time
The Senior Manager, Integrated Marketing will shape and execute strategic marketing initiatives that support business growth, generate qualified demand, and strengthen the sales pipeline.…
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MaAnalytics, GWM -nager, CWM
Scotia Wealth Management
Toronto, ON
- Full-time
The Manager, Analytics is responsible for leading a high-performing team of analytics professionals to deliver actionable insights that drive business strategy and performance across…
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SH
Acting Store Manager II Mayfair Shopping Centre
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Victoria, BC
- Full-time
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RH
Customer Care Representative
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Ottawa, ON
- $55,000 to $60,000 CAD / year
- Full-time
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Manager, Equipment Operations & Logistics
WSP in Canada
Whitby, ON
- Full-time
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Manager, Equipment Operations & Logistics
WSP in Canada
Mississauga, ON
- Full-time
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WI
Manager, Equipment Operations & Logistics
WSP in Canada
Burlington, ON
- Full-time
As a Manager, Equipment Operations & Logistics, you will lead the development and implementation of a regional equipment operations model that improves visibility, utilization,…
Added 9 mins ago
WI
Manager, Equipment Operations & Logistics
WSP in Canada
Richmond Hill, ON
- Full-time
As a Manager, Equipment Operations & Logistics, you will lead the development and implementation of a regional equipment operations model that improves visibility, utilization,…
Added 9 mins ago
SI
Server
Shannex Incorporated
Ajax, ON
- Part-time
…in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of…
Added 9 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Winnipeg, MB
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 9 mins ago
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Territory Sales Manager
Xerxes
Concord, ON
- Full-time
As Territory Sales Manager, you will drive sales and margin performance across a significant Canadian and U.S. territory. Your impact will come from building a strong sales funnel,…
Added 9 mins ago
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Homestay Coordinator - Temporary
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Maple Ridge, BC
- Temporary
…is defined by its determination to keep student learning and growth at the heart of all its decisions. With an annual budget of over $200M and over 2,000 staff, the school district provides…
Added 9 mins ago
WC
(CAN) Manager, Product Development (IC) Contract
Walmart Canada
Mississauga, ON
- Contract
The role involves strategically identifying and developing private brand growth opportunities that align with enterprise and merchandising category strategies. This includes providing…
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Strategic Growth Manager | Co-Founder Track | Women & Underrepresented Candidates Encouraged
ONGroupOfCompanies.ca
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We hold the rights to 40+ major markets across the province and country, we are looking for a Strategic Growth Manager to evaluate and develop a sales team best positioned to grow across th…

Ciena

Program Manager, Learning Enablement & Early-Career Development

Ottawa, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being - on and off the job. Connect with a career that matters.

Role Summary

As the Program Manager for Learning Enablement and Early-Career Development within the GCN Global organization, you will own the planning, governance, and continuous improvement of customer learning, workforce enablement, related business-system, and early-career development programs. You will partner with practice leaders, Customer Operations, Learning Operations, field teams, business stakeholders, and IT to translate organizational priorities into scalable program plans, reliable operating processes, measurable outcomes, and an outstanding stakeholder experience.

You will also lead the day-to-day enablement and participant experience for the Ciena Services Early-In-Career Development Program, a structured journey that prepares early-career professionals for Project Management, Network Engineering, and Customer Success roles while building shared accountability for customer outcomes.

How You Will Contribute

Learning Enablement & Operations Program Management

Business Systems & Process Coordination

· Support business systems, tools, data quality, user access, and operational processes used by GCN Services team and interface with wider.

· Partner with stakeholders to gather requirements, identify process improvements, and drive operational efficiency initiatives.

· Document and manage business requirements, enhancement requests, user stories, and system defects through resolution.

· Serve as the liaison between business users and IT teams to support solution delivery and continuous improvement.

· Coordinate testing, validation, and deployment of system enhancements and process changes.

· Maintain documentation, training materials, and user communications to support effective adoption and ongoing operations.

Customer Learning Administration

· Coordinate instructor-led customer training requests from intake through completion, working closely with customers, Ciena account teams, instructors, and Learning Operations including communications with customers and internal stakeholders to confirm training scope, timing, roster needs, and any required follow-up actions.

· Support enrollment of online training for customer requests, including collecting required learner information and coordinating assignment or access with the appropriate learning support teams.

· Track customer learning consumption, certification activity, and training utilization. Assist with customer learning program administration and reporting.

Enablement & Workforce Support

· Assist with onboarding activities for employees, contractors, and partner resources.

· Track and document enablement requirements, assigned training, certifications, and readiness milestones.

· Support enablement events, workshops, and knowledge-sharing initiatives.

Reporting & Analytics

· Generate recurring and ad hoc reports from learning, operational, and business systems.

· Support the collection and analysis of training, certification, and operational metrics. Identify data discrepancies and coordinate corrective actions.

· Assist leadership with reporting and presentation preparation.

Early-Career Program Management

In addition to broader enablement responsibilities, you will coordinate the daily operation of the Services Early-Career Development Program and turn the program design into a consistent participant experience.

Coordinate program readiness activities, including technology and workplace setup, required onboarding and preliminary training, orientation, mentor and buddy introductions.

Manage the daily learning plan and participant schedule across the Common Services Core

Coordinate applied learning activities as defined for the Program.

Monitor participant attendance, completion of required activities, assignment progress, learning evidence, and readiness risks; escalate issues when appropriate.

Provide regular participant coaching and coordinate feedback from instructors, mentors, buddies, pathway leaders, and project-shadow hosts.

Prepare and administer the Common Core Qualification Gate.

Integrate High Reliability practices and double-loop learning into all aspects of the program.

Coordinate final pathway-readiness demonstrations, the integrated ownership simulation, graduation activities, and participant transition plans.

Maintain program calendars, learning content, participant records, qualification evidence, feedback, KPI reporting, and continuous-improvement actions.

What We Are Looking For

Bachelor's Degree in: Engineering, Business Administration, Organizational Development, Learning & Development

5+ years of experience in program management, learning or enablement operations, business operations, technical enablement, or delivery-focused roles, preferably within the telecom industry.

Knowledge of telecom technology and products a plus.

Excellent communication skills, with the ability to articulate complex concepts clearly and concisely.

Strong organizational skills and attention to detail, with the ability to coordinate schedules, learning activities, participant records, and multiple stakeholders.

Demonstrated program and project management experience, including cross-functional planning, governance, risk management, stakeholder communication, and delivery accountability; PMP preferred.

Strong technical, analytical, and critical-thinking skills.

Ability to influence without direct authority and drive alignment across global and cross-functional teams.

Initiative-taking and adaptable, with the ability to thrive in a fast-paced, evolving environment.

Excellent collaboration skills, with experience working directly with leadership and cross-functional teams.

Experience with early-career development, cohort-based learning, mentoring, facilitation, or structured qualification programs is preferred.

Proficiency with Microsoft 365 applications, including Excel, Outlook, Teams, and SharePoint.

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Apply About employer

More about this job

Responsibilities

The Program Manager will oversee the planning, governance, and continuous improvement of customer learning, workforce enablement, and early-career development programs. They will partner with cross-functional teams to translate organizational priorities into scalable plans, measurable outcomes, and effective participant experiences.

Requirements

Candidates must hold a Bachelor's degree in Engineering, Business, or a related field and possess at least 5 years of experience in program management or enablement operations. Strong organizational, analytical, and communication skills are required, along with proficiency in Microsoft 365 and experience in cross-functional team environments.

Skills

Program management
Learning enablement
Early-career development
Business operations
Process improvement
Stakeholder management
Data analysis
Project management
Technical enablement
Facilitation
Mentoring
Cross-functional collaboration
Microsoft 365
Reporting
Governance
Communication

Benefits

Medical plan
Dental plan
Vision plan
401(k) with company matching
DCPP with company matching
Employee Stock Purchase Program
Employee Assistance Program
Company-paid holidays
Paid sick leave
Vacation time
Paid family leave

Visa sponsorship

Not detected in the job text

Keywords

Program Management
Learning Enablement
Early-Career Development
Telecom
Customer Operations
Business Systems
Process Coordination
Governance
Data Quality
User Stories
Solution Delivery
Customer Learning
Certification
Onboarding
Readiness Milestones
Analytics
KPI Reporting
PMP
Microsoft 365
SharePoint
Teams
Excel
Outlook
High Reliability Practices
Double-loop Learning
Cross-functional Planning
Risk Management
Stakeholder Communication
Technical Enablement
Delivery Accountability

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