Find work in Canada.

527,953 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 8 mins ago
Software Developer, Data Engineering
Robinhood
Toronto, ON
Help define and build key datasets across all Robinhood product areas. Lead the evolution of these datasets as use cases grow.
Added 8 mins ago
Program Manager, Fraud
WestJet Group
Calgary, AB
We are seeking a Program Manager to lead WestJet Rewards’ Loyalty fraud program, with responsibility for leading the strategy, development, and ongoing management of WestJet’s loyalty fraud…
Added 8 mins ago
Meat - Manager Meat
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Kamloops, BC
Initiate, support, participate and lead community and charitable events and activities
Added 8 mins ago
T
Operations Analyst III
TD
Mississauga, ON
- Full-time
Lead work streams by acting as a project lead / subject matter expert for small-scale projects/initiatives in accordance with project management methodologies
Added 8 mins ago
T
AVP Future Workforce
TD
Toronto, ON
- Full-time
Lead workforce planning and scenario development, tying workforce plans to financial and business plans.
Added 8 mins ago
Maintenance Systems & Reliability Lead
Factors Group of Nutritional Companies
Burnaby, BC · Coquitlam, BC · Pitt Meadows, BC
…excellence? We're looking for a Maintenance Systems & Reliability Lead to take ownership of our maintenance systems strategy, optimize CMMS effectiveness, and lead reliability initiatives…
Added 8 mins ago
Installation & Repair Supervisor
Execulink Telecom
Burgessville, ON
…team that keeps communities connected. In this role, you’ll lead and support an Installation & Repair team working across fibre, wireless coax, copper, and CLEC networks - balancing…
Added 8 mins ago
Starbucks Barista (Winter Season 2026/2027)
Northland Properties
North Vancouver, BC
Reports to: Manager, Casual Dining & Starbucks Store Lead
Added 8 mins ago
V
Senior Application Engineer - Robotics / Ingénieur(e) d’applications principal(e) – Robotique
Vention
Montreal, QC
- Full-time
You will lead the technical scoping of complex opportunities, aligning clients and internal teams on what success looks like.
Added 8 mins ago
A
Tech Lead and .NET Developer
Alithya
QC · QC, Canada
- Full-time
En tant que Tech Lead et développeur ou développeuse .NET, vous contribuerez à la conception, au développement, à la sécurisation et à l’évolution de solutions logicielles modernes,…
Added 8 mins ago
SB
Retail Assistant Manager
Staples Business
Brandon, MB
- Full-time
Customer Experience: Lead and coach the team to provide exceptional customer service. Engage with customers, offer tailored products and services, and handle escalated customer situations.…
Added 8 mins ago
Project Manager (Building Systems - Construction)
PACT
ON · Mississauga, Ontario
Lead daily synchronization across corporate clients, internal operations departments, institutional design groups, and the general contractor or Design-Builder. Serve as an operational…
Added 8 mins ago
Civil Project Manager (Construction)
PACT
ON · Mississauga, Ontario
Lead constructability and interface reviews, identifying opportunities for optimization, risk reduction, and value engineering.
Added 8 mins ago
Deputy Environmental Lead (Construction)
PACT
ON · Mississauga, Ontario
The Deputy Environmental Lead will support the Environmental Lead in the planning, implementation, monitoring, and continuous improvement of environmental compliance and sustainability…
Added 9 mins ago
MH
Assistant General Manager - Gahan House Nova Centre
Murphy Hospitality Group
Halifax, NS
- Full-time
Demonstrate and communicate the Gahan vision to all team members and lead by example.
Added 9 mins ago
W
Principal Telecommunications Engineer
Worley
Calgary, AB
- Full-time
…and commissioning activities. The successful candidate will lead the architecture and overall engineering of telecommunication systems such as wired and wireless networks, fiber optic…
Added 9 mins ago
W
Principal Telecommunications Engineer
Worley
Sudbury, ON · Greater Sudbury, ON
- Full-time
…and commissioning activities. The successful candidate will lead the architecture and overall engineering of telecommunication systems such as wired and wireless networks, fiber optic…
Added 9 mins ago
TD
Sales Arborist
The Davey Tree Expert Company
Colborne, ON
- Full-time
…offering industry-leading training, technology and benefits that lead to a rewarding and safe work experience at all levels. Wherever you want to grow your career, there’s a place for you…
Added 9 mins ago
TD
Arborist Apprentice
The Davey Tree Expert Company
Bracebridge, ON
- Full-time
…offering industry-leading training, technology and benefits that lead to a rewarding and safe work experience at all levels. Wherever you want to grow your career, there’s a place for you…
Added 9 mins ago
W
Principal Telecommunications Engineer
Worley
Markham, ON
- Full-time
…and commissioning activities. The successful candidate will lead the architecture and overall engineering of telecommunication systems such as wired and wireless networks, fiber optic…
Added 9 mins ago
MT
Material Manager
Mirion Technologies
Cambridge, ON
- Full-time
Lead, train and mentor team members on key processes and metrics.
Added 9 mins ago
W
Principal Telecommunications Engineer
Worley
Oakville, ON
- Full-time
…and commissioning activities. The successful candidate will lead the architecture and overall engineering of telecommunication systems such as wired and wireless networks, fiber optic…
Added 9 mins ago
PP
Director of Research & Development and Quality Assurance
Proforce Personnel
Cambridge, ON
- Full-time
Lead the organization's product development and innovation strategy.
Added 9 mins ago
W
Principal Telecommunications Engineer
Worley
AB · Edmonton, AB
- Full-time
…and commissioning activities. The successful candidate will lead the architecture and overall engineering of telecommunication systems such as wired and wireless networks, fiber optic…
Added 23 mins ago
H
Sr. Channel Sales Representative
Honeywell
Burnaby, BC
- Full-time
…from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to…

Ciena

Program Manager, Learning Enablement & Early-Career Development

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being - on and off the job. Connect with a career that matters.

Role Summary

As the Program Manager for Learning Enablement and Early-Career Development within the GCN Global organization, you will own the planning, governance, and continuous improvement of customer learning, workforce enablement, related business-system, and early-career development programs. You will partner with practice leaders, Customer Operations, Learning Operations, field teams, business stakeholders, and IT to translate organizational priorities into scalable program plans, reliable operating processes, measurable outcomes, and an outstanding stakeholder experience.

You will also lead the day-to-day enablement and participant experience for the Ciena Services Early-In-Career Development Program, a structured journey that prepares early-career professionals for Project Management, Network Engineering, and Customer Success roles while building shared accountability for customer outcomes.

How You Will Contribute

Learning Enablement & Operations Program Management

Business Systems & Process Coordination

· Support business systems, tools, data quality, user access, and operational processes used by GCN Services team and interface with wider.

· Partner with stakeholders to gather requirements, identify process improvements, and drive operational efficiency initiatives.

· Document and manage business requirements, enhancement requests, user stories, and system defects through resolution.

· Serve as the liaison between business users and IT teams to support solution delivery and continuous improvement.

· Coordinate testing, validation, and deployment of system enhancements and process changes.

· Maintain documentation, training materials, and user communications to support effective adoption and ongoing operations.

Customer Learning Administration

· Coordinate instructor-led customer training requests from intake through completion, working closely with customers, Ciena account teams, instructors, and Learning Operations including communications with customers and internal stakeholders to confirm training scope, timing, roster needs, and any required follow-up actions.

· Support enrollment of online training for customer requests, including collecting required learner information and coordinating assignment or access with the appropriate learning support teams.

· Track customer learning consumption, certification activity, and training utilization. Assist with customer learning program administration and reporting.

Enablement & Workforce Support

· Assist with onboarding activities for employees, contractors, and partner resources.

· Track and document enablement requirements, assigned training, certifications, and readiness milestones.

· Support enablement events, workshops, and knowledge-sharing initiatives.

Reporting & Analytics

· Generate recurring and ad hoc reports from learning, operational, and business systems.

· Support the collection and analysis of training, certification, and operational metrics. Identify data discrepancies and coordinate corrective actions.

· Assist leadership with reporting and presentation preparation.

Early-Career Program Management

In addition to broader enablement responsibilities, you will coordinate the daily operation of the Services Early-Career Development Program and turn the program design into a consistent participant experience.

Coordinate program readiness activities, including technology and workplace setup, required onboarding and preliminary training, orientation, mentor and buddy introductions.

Manage the daily learning plan and participant schedule across the Common Services Core

Coordinate applied learning activities as defined for the Program.

Monitor participant attendance, completion of required activities, assignment progress, learning evidence, and readiness risks; escalate issues when appropriate.

Provide regular participant coaching and coordinate feedback from instructors, mentors, buddies, pathway leaders, and project-shadow hosts.

Prepare and administer the Common Core Qualification Gate.

Integrate High Reliability practices and double-loop learning into all aspects of the program.

Coordinate final pathway-readiness demonstrations, the integrated ownership simulation, graduation activities, and participant transition plans.

Maintain program calendars, learning content, participant records, qualification evidence, feedback, KPI reporting, and continuous-improvement actions.

What We Are Looking For

Bachelor's Degree in: Engineering, Business Administration, Organizational Development, Learning & Development

5+ years of experience in program management, learning or enablement operations, business operations, technical enablement, or delivery-focused roles, preferably within the telecom industry.

Knowledge of telecom technology and products a plus.

Excellent communication skills, with the ability to articulate complex concepts clearly and concisely.

Strong organizational skills and attention to detail, with the ability to coordinate schedules, learning activities, participant records, and multiple stakeholders.

Demonstrated program and project management experience, including cross-functional planning, governance, risk management, stakeholder communication, and delivery accountability; PMP preferred.

Strong technical, analytical, and critical-thinking skills.

Ability to influence without direct authority and drive alignment across global and cross-functional teams.

Initiative-taking and adaptable, with the ability to thrive in a fast-paced, evolving environment.

Excellent collaboration skills, with experience working directly with leadership and cross-functional teams.

Experience with early-career development, cohort-based learning, mentoring, facilitation, or structured qualification programs is preferred.

Proficiency with Microsoft 365 applications, including Excel, Outlook, Teams, and SharePoint.

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Apply About employer

More about this job

Responsibilities

The Program Manager will oversee the planning, governance, and continuous improvement of customer learning, workforce enablement, and early-career development programs. They will partner with cross-functional teams to translate organizational priorities into scalable plans, measurable outcomes, and effective participant experiences.

Requirements

Candidates must hold a Bachelor's degree in Engineering, Business, or a related field and possess at least 5 years of experience in program management or enablement operations. Strong organizational, analytical, and communication skills are required, along with proficiency in Microsoft 365 and experience in cross-functional team environments.

Skills

Program management
Learning enablement
Early-career development
Business operations
Process improvement
Stakeholder management
Data analysis
Project management
Technical enablement
Facilitation
Mentoring
Cross-functional collaboration
Microsoft 365
Reporting
Governance
Communication

Benefits

Medical plan
Dental plan
Vision plan
401(k) with company matching
DCPP with company matching
Employee Stock Purchase Program
Employee Assistance Program
Company-paid holidays
Paid sick leave
Vacation time
Paid family leave

Visa sponsorship

Not detected in the job text

Keywords

Program Management
Learning Enablement
Early-Career Development
Telecom
Customer Operations
Business Systems
Process Coordination
Governance
Data Quality
User Stories
Solution Delivery
Customer Learning
Certification
Onboarding
Readiness Milestones
Analytics
KPI Reporting
PMP
Microsoft 365
SharePoint
Teams
Excel
Outlook
High Reliability Practices
Double-loop Learning
Cross-functional Planning
Risk Management
Stakeholder Communication
Technical Enablement
Delivery Accountability

Report this job