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Added 13 mins ago
GG
Carpenter
Giusti Group of Companies
Victoria, BC
- $32.12 to $38 CAD / hour
- Full-time
…and high-rise residential/commercial structures, we've been a leader in this industry for over 40 years. Our experienced team of professionals will guide your project from start to finish,…
Added 13 mins ago
SL
Program Manager, Canadian Shared Services
Sun Life
Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
Develop senior leadership messaging in “the voice of” the leader, including preparation for speaking engagements (drafting speaking notes that the leader can personalize)
Added 13 mins ago
C
Sr. Director, Application Development & Quality Assurance
CIBC
Toronto, ON
- Full-time
As the Senior Director, Application Development & QA for ASG, you will be a hands-on, strategic leader responsible for driving innovation and operational excellence in payment technologies.…
Added 13 mins ago
BC
Project Coordinator - Industrial West
Bird Construction
Edmonton, AB
- Full-time
Project Coordinator - Industrial WestThe Project Coordinator - Industrial West is responsible for supporting the successful planning, execution, and closeout of fabrication projects. This…
Added 13 mins ago
Project Manager, Power Delivery (Data Centres)
WSP
Toronto, ON
As a Senior Project Manager with experience in Data Centres, you will bring expertise to support the planning, development and execution of projects including Data Centres or traditional…
Added 28 mins ago
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Biosampling Project Leader
GSK
Mississauga, ON
- Full-time
As Biosampling Project Leader, you will own biosampling strategy for your assigned assets (molecules, vaccines or projects) and oversee delivery across all the clinical studies within them.…
Added 28 mins ago
S
Senior Design Manager - Transportation Group
Stantec
Markham, ON
- Full-time
…landscape architecture, surveying, environmental sciences, and project management - begins at the intersection of community, creativity, and client…
Added 28 mins ago
FB
Director, Business Operations and Risk Management
Fairstone Bank
Toronto, ON · Montreal, QC
- Full-time
As a trusted advisor to the Chief Card Services Officer, this leader serves as the integration point across business strategy, transformation, governance, risk management, operational…
Added 28 mins ago
Health Services Leader - Primary Health Care
Nova Scotia Health and IWK Health
Dartmouth, NS
Demonstrated experience in program development, project management, implementation, monitoring and evaluation in community settings
Added 28 mins ago
W
Senior Manager, Benefits and Wellbeing
Walmart
Mississauga, ON
- Full-time
Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Added 28 mins ago
SQ
AVP, Technology Lead - Digital
Sunlife Québec
Montreal, QC
- Full-time
The AVP Technology Lead – Digital is a strategic technology leader responsible for enabling, scaling, and modernizing Sun Life Canada’s shared digital platforms that support secure,…
Added 43 mins ago
BI
Director, International Business Transformation & Strategy Execution (flexible location)
B&R Industrial Automation GmbH
Montreal, QC · Saint-Laurent, Quebec, Canada
- Full-time
…and effective solutions. NEMA Motors Division is a trusted leader with the shortest lead time and the broadest modularized product…
Added 43 mins ago
M
Embedded Development Team Lead
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
…world firsts and more than 450 missions, MDA Space is a global leader in communications satellites, Earth and space observation, and space exploration and infrastructure. The MDA Space team…
Added 43 mins ago
V
Bilingual Business Development Representative (Engineering) - Montreal, QC
Victaulic
Montreal, QC · Quebec, QC
- Full-time
Added 43 mins ago
E
DevOps - Spécialiste Solution / DevOps - Solution Engineer
EXFO
Montreal, QC · Quebec, QC
- Full-time
Présente dans plus de 25 pays et comptant plus de 2 000 employés, EXFO est le leader mondial des tests de fibre optique et possède le plus important déploiement de solutions d'assurance de…
Added 43 mins ago
C
Senior Producer, Video Experience (English Services) (On-Site)
CBC/Radio-Canada
Toronto, ON
- Full-time
As a strong editorial leader, you know how to package compelling video and optimize it for audience reach and engagement. You bring a deep understanding of platform behaviours, video…
Added 43 mins ago
A
Technology Strategy & Transformation Senior Manager
Accenture
Toronto, ON · Montreal, QC
- Full-time
…strategic, financial, and operational goals. You are a curious leader who can connect with and advise senior clients through storytelling and strong domain knowledge. As a senior manager,…
Added 43 mins ago
U
Jira Administrator (Rainbow Six)
Ubisoft
Montreal, QC
- Full-time
Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe…
Added 43 mins ago
WK
Sales Programs Manager, FCC Division
Wolters Kluwer
Toronto, ON · CAN - North York
- Full-time
Added 43 mins ago
UO
Manager, Risk Management (Environment)
University of Ottawa
Ottawa, ON
- Full-time
…responsibility, including budgets, procurement processes, programs and project plans to address risk for medium and long term (greater than 5 years) durations in alignment with the business…
Added 57 mins ago
T
Operations Analyst III
TD
Mississauga, ON
- Full-time
Lead work streams by acting as a project lead / subject matter expert for small-scale projects/initiatives in accordance with project management methodologies
Added 57 mins ago
Installation & Repair Supervisor
Execulink Telecom
Burgessville, ON
If you’re the kind of leader who likes rolling up your sleeves, solving problems, and helping people succeed, this is an exciting opportunity to join a team that keeps communities…
Added 57 mins ago
E
DevOps - Spécialiste Solution / DevOps - Solution Engineer
EXFO
Montreal, QC
- Full-time
Présente dans plus de 25 pays et comptant plus de 2 000 employés, EXFO est le leader mondial des tests de fibre optique et possède le plus important déploiement de solutions d'assurance de…
Added 57 mins ago
PP
Director of Research & Development and Quality Assurance
Proforce Personnel
Cambridge, ON
- Full-time
A results-oriented leader who can translate technical strategy into measurable business outcomes.
Added 1 hour ago
RB
Manager, Culinary Innovation, Burger King, Canada
Restaurant Brands International
Toronto, ON · Corp - Toronto Corporate Office
- Full-time
…strategic and financial insight to ensure Burger King remains a leader in taste, quality, choice and…

Ciena

Program Manager, Learning Enablement & Early-Career Development

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being - on and off the job. Connect with a career that matters.

Role Summary

As the Program Manager for Learning Enablement and Early-Career Development within the GCN Global organization, you will own the planning, governance, and continuous improvement of customer learning, workforce enablement, related business-system, and early-career development programs. You will partner with practice leaders, Customer Operations, Learning Operations, field teams, business stakeholders, and IT to translate organizational priorities into scalable program plans, reliable operating processes, measurable outcomes, and an outstanding stakeholder experience.

You will also lead the day-to-day enablement and participant experience for the Ciena Services Early-In-Career Development Program, a structured journey that prepares early-career professionals for Project Management, Network Engineering, and Customer Success roles while building shared accountability for customer outcomes.

How You Will Contribute

Learning Enablement & Operations Program Management

Business Systems & Process Coordination

· Support business systems, tools, data quality, user access, and operational processes used by GCN Services team and interface with wider.

· Partner with stakeholders to gather requirements, identify process improvements, and drive operational efficiency initiatives.

· Document and manage business requirements, enhancement requests, user stories, and system defects through resolution.

· Serve as the liaison between business users and IT teams to support solution delivery and continuous improvement.

· Coordinate testing, validation, and deployment of system enhancements and process changes.

· Maintain documentation, training materials, and user communications to support effective adoption and ongoing operations.

Customer Learning Administration

· Coordinate instructor-led customer training requests from intake through completion, working closely with customers, Ciena account teams, instructors, and Learning Operations including communications with customers and internal stakeholders to confirm training scope, timing, roster needs, and any required follow-up actions.

· Support enrollment of online training for customer requests, including collecting required learner information and coordinating assignment or access with the appropriate learning support teams.

· Track customer learning consumption, certification activity, and training utilization. Assist with customer learning program administration and reporting.

Enablement & Workforce Support

· Assist with onboarding activities for employees, contractors, and partner resources.

· Track and document enablement requirements, assigned training, certifications, and readiness milestones.

· Support enablement events, workshops, and knowledge-sharing initiatives.

Reporting & Analytics

· Generate recurring and ad hoc reports from learning, operational, and business systems.

· Support the collection and analysis of training, certification, and operational metrics. Identify data discrepancies and coordinate corrective actions.

· Assist leadership with reporting and presentation preparation.

Early-Career Program Management

In addition to broader enablement responsibilities, you will coordinate the daily operation of the Services Early-Career Development Program and turn the program design into a consistent participant experience.

Coordinate program readiness activities, including technology and workplace setup, required onboarding and preliminary training, orientation, mentor and buddy introductions.

Manage the daily learning plan and participant schedule across the Common Services Core

Coordinate applied learning activities as defined for the Program.

Monitor participant attendance, completion of required activities, assignment progress, learning evidence, and readiness risks; escalate issues when appropriate.

Provide regular participant coaching and coordinate feedback from instructors, mentors, buddies, pathway leaders, and project-shadow hosts.

Prepare and administer the Common Core Qualification Gate.

Integrate High Reliability practices and double-loop learning into all aspects of the program.

Coordinate final pathway-readiness demonstrations, the integrated ownership simulation, graduation activities, and participant transition plans.

Maintain program calendars, learning content, participant records, qualification evidence, feedback, KPI reporting, and continuous-improvement actions.

What We Are Looking For

Bachelor's Degree in: Engineering, Business Administration, Organizational Development, Learning & Development

5+ years of experience in program management, learning or enablement operations, business operations, technical enablement, or delivery-focused roles, preferably within the telecom industry.

Knowledge of telecom technology and products a plus.

Excellent communication skills, with the ability to articulate complex concepts clearly and concisely.

Strong organizational skills and attention to detail, with the ability to coordinate schedules, learning activities, participant records, and multiple stakeholders.

Demonstrated program and project management experience, including cross-functional planning, governance, risk management, stakeholder communication, and delivery accountability; PMP preferred.

Strong technical, analytical, and critical-thinking skills.

Ability to influence without direct authority and drive alignment across global and cross-functional teams.

Initiative-taking and adaptable, with the ability to thrive in a fast-paced, evolving environment.

Excellent collaboration skills, with experience working directly with leadership and cross-functional teams.

Experience with early-career development, cohort-based learning, mentoring, facilitation, or structured qualification programs is preferred.

Proficiency with Microsoft 365 applications, including Excel, Outlook, Teams, and SharePoint.

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Apply About employer

More about this job

Responsibilities

The Program Manager will oversee the planning, governance, and continuous improvement of customer learning, workforce enablement, and early-career development programs. They will partner with cross-functional teams to translate organizational priorities into scalable plans, measurable outcomes, and effective participant experiences.

Requirements

Candidates must hold a Bachelor's degree in Engineering, Business, or a related field and possess at least 5 years of experience in program management or enablement operations. Strong organizational, analytical, and communication skills are required, along with proficiency in Microsoft 365 and experience in cross-functional team environments.

Skills

Program management
Learning enablement
Early-career development
Business operations
Process improvement
Stakeholder management
Data analysis
Project management
Technical enablement
Facilitation
Mentoring
Cross-functional collaboration
Microsoft 365
Reporting
Governance
Communication

Benefits

Medical plan
Dental plan
Vision plan
401(k) with company matching
DCPP with company matching
Employee Stock Purchase Program
Employee Assistance Program
Company-paid holidays
Paid sick leave
Vacation time
Paid family leave

Visa sponsorship

Not detected in the job text

Keywords

Program Management
Learning Enablement
Early-Career Development
Telecom
Customer Operations
Business Systems
Process Coordination
Governance
Data Quality
User Stories
Solution Delivery
Customer Learning
Certification
Onboarding
Readiness Milestones
Analytics
KPI Reporting
PMP
Microsoft 365
SharePoint
Teams
Excel
Outlook
High Reliability Practices
Double-loop Learning
Cross-functional Planning
Risk Management
Stakeholder Communication
Technical Enablement
Delivery Accountability

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