Find work in Canada.

526,396 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 10 mins ago
M
Front Office Supervisor
Marriott
Saskatoon, SK
- Full-time
…procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain…
Added 10 mins ago
J
Property Administrator
JLL
Toronto, ON
- Full-time
The Property Administrator is responsible for providing assistance to the Property Manager in conducting his/her mandated duties in support of the tenant relation and property management…
Added 10 mins ago
I
Container Asset and Recovery Coordinator
Intelcom
Mississauga, ON
- Full-time
…Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge…
Added 10 mins ago
Gestionnaire de territoire - Bilingue / Territory Manager, Quebec City
Sun Pharmaceutical Industries Ltd
Brampton, ON
Collaborer avec les équipes inter fonctionnelles, notamment le marketing, le service à la clientèle, les produits spécialisés et les services corporatifs, afin de soutenir les objectifs du…
Added 10 mins ago
TA
Brampton Shoppers World - Sales Associate - Part Time
The Aldo Group Inc / Le Groupe Aldo Inc.
Brampton, ON
- Part-time
Reporting to the Store Manager, the Part-Time Sales Associate at ALDO is all about driving sales while creating a great in-store experience. You bring the energy, the style, and the…
Added 10 mins ago
Occupational Therapist Degree
HealthCareersInSask.ca
Saskatoon, SK
Job Description: Under the direction of the Manager of Interprofessional Practice, the Staff Occupational Therapist will assume responsibility for the development, scheduling, coordinating…
Added 10 mins ago
FC
Ag Admin Clerk
Federated Co-operatives Limited
Mclean, SK
- Full-time
The Ag Admin Clerk is responsible for providing an exceptional level of customer service, maintain a safe and efficient operation while adhering to all company policies, procedures and…
Added 10 mins ago
WM
Commercial Front Load/Side Load Driver
Waste Management, Inc. (WM)
Nanaimo, BC
- Full-time
Immediately reports all unsafe situations or service-related issues to Operations Manager or Dispatch.
Added 10 mins ago
Shelter Resource Worker
Lookout Housing and Health Society
Abbotsford, BC
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 10 mins ago
Senior Manager Development, Treasury Technology
Scotiabank
Toronto, ON
The Senior Manager, Treasury Technology Delivery & Platforms is responsible for leading the technology strategy, delivery, and operational support of the Treasury Technology portfolio. This…
Added 10 mins ago
LC
Grocery Department Manager Full Time Day
Loblaw Companies Limited
Paradise, NL
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 10 mins ago
LC
Produce Department Manager Full Time Day
Loblaw Companies Limited
Thunder Bay, ON
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 10 mins ago
LC
Viande Assistant Gérant/Superviseur temps plein jour
Loblaw Companies Limited
Montreal, QC
- Full-time
"Nous recherchons des responsables talentueux et passionnés qui possèdent de bons antécédents en matière d’excellence du service à la clientèle et d’augmentation des ventes.
Added 10 mins ago
LC
PC Express Department Manager
Loblaw Companies Limited
Winnipeg, MB
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in one of our stores, you will have an immediate impact on sales…
Added 10 mins ago
Talent Coordinator
Dentons
Edmonton, AB
…Edmonton office. The Talent Coordinator provides effective client service and delivery to all Dentons members. This role is accountable for responding to internal inquiries, providing…
Added 10 mins ago
Postmaster - Premises provided by Postmaster (Group Office)
Canada Post - Postes Canada
Dilke, SK
…The Postmaster, reporting to the Superintendent/Local Area Manager, is responsible for promoting and selling postal products and services to the public and businesses in the community. As…
Added 10 mins ago
Senior Manager, Real Estate Strategy & Planning
Hydro One Networks Inc
Markham, ON
…Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and…
Added 10 mins ago
Speech-Language Pathologist
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general direction of the Manager Allied Health and the Manager, Health Services, the incumbent is responsible for providing quality Speech-Language Pathology services, consistent…
Added 10 mins ago
Staff Pharmacist - 2015-Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the designated Pharmacy Manager, the incumbent is responsible for the provision of pharmacy services to accommodate the medication and medication-related…
Added 10 mins ago
Nurse 4 - Public Health Nurse - Indigenous Designated - Street Connections - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the direction of the manager, PHNs respectfully work in and with diversity including sexual and gender minorities, and across all ethnicities and all cultural, spiritual, political,…
Added 10 mins ago
Clinical Resource Nurse (N3) - Surgery B2/L2/PAC/NFA - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of and in collaboration with the Program Team Manager and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface…
Added 10 mins ago
Staff Pharmacist - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the designated Pharmacy Manager, the incumbent is responsible for the provision of pharmacy services to accommodate the medication and medication-related…
Added 11 mins ago
VL
Patient Appointment Coordinator
Vision Loss Rehabilitation Canada
Remote, Canada
- Remote
…care clinic that travels annually to provide ophthalmology service in Northern Ontario. This innovative program is aimed at reducing the incidence of vision loss within underserved, rural,…
Added 11 mins ago
KS
Finance Manager - Contract (Maternity Leave Cover)
Keywords Studios
Remote, Canada
- Remote
…by leveraging the breadth and depth of our industry leading service lines every step of the…
Added 11 mins ago
CR
Front Office Supervisor
Casino Rama Resort
Rama, ON
- Full-time
…departments to ensure the achievement of departmental objectives are service quality standards. Provide additional coverage to the Spa in the absence of the Spa…

Ciena

Program Manager, Learning Enablement & Early-Career Development

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being - on and off the job. Connect with a career that matters.

Role Summary

As the Program Manager for Learning Enablement and Early-Career Development within the GCN Global organization, you will own the planning, governance, and continuous improvement of customer learning, workforce enablement, related business-system, and early-career development programs. You will partner with practice leaders, Customer Operations, Learning Operations, field teams, business stakeholders, and IT to translate organizational priorities into scalable program plans, reliable operating processes, measurable outcomes, and an outstanding stakeholder experience.

You will also lead the day-to-day enablement and participant experience for the Ciena Services Early-In-Career Development Program, a structured journey that prepares early-career professionals for Project Management, Network Engineering, and Customer Success roles while building shared accountability for customer outcomes.

How You Will Contribute

Learning Enablement & Operations Program Management

Business Systems & Process Coordination

· Support business systems, tools, data quality, user access, and operational processes used by GCN Services team and interface with wider.

· Partner with stakeholders to gather requirements, identify process improvements, and drive operational efficiency initiatives.

· Document and manage business requirements, enhancement requests, user stories, and system defects through resolution.

· Serve as the liaison between business users and IT teams to support solution delivery and continuous improvement.

· Coordinate testing, validation, and deployment of system enhancements and process changes.

· Maintain documentation, training materials, and user communications to support effective adoption and ongoing operations.

Customer Learning Administration

· Coordinate instructor-led customer training requests from intake through completion, working closely with customers, Ciena account teams, instructors, and Learning Operations including communications with customers and internal stakeholders to confirm training scope, timing, roster needs, and any required follow-up actions.

· Support enrollment of online training for customer requests, including collecting required learner information and coordinating assignment or access with the appropriate learning support teams.

· Track customer learning consumption, certification activity, and training utilization. Assist with customer learning program administration and reporting.

Enablement & Workforce Support

· Assist with onboarding activities for employees, contractors, and partner resources.

· Track and document enablement requirements, assigned training, certifications, and readiness milestones.

· Support enablement events, workshops, and knowledge-sharing initiatives.

Reporting & Analytics

· Generate recurring and ad hoc reports from learning, operational, and business systems.

· Support the collection and analysis of training, certification, and operational metrics. Identify data discrepancies and coordinate corrective actions.

· Assist leadership with reporting and presentation preparation.

Early-Career Program Management

In addition to broader enablement responsibilities, you will coordinate the daily operation of the Services Early-Career Development Program and turn the program design into a consistent participant experience.

Coordinate program readiness activities, including technology and workplace setup, required onboarding and preliminary training, orientation, mentor and buddy introductions.

Manage the daily learning plan and participant schedule across the Common Services Core

Coordinate applied learning activities as defined for the Program.

Monitor participant attendance, completion of required activities, assignment progress, learning evidence, and readiness risks; escalate issues when appropriate.

Provide regular participant coaching and coordinate feedback from instructors, mentors, buddies, pathway leaders, and project-shadow hosts.

Prepare and administer the Common Core Qualification Gate.

Integrate High Reliability practices and double-loop learning into all aspects of the program.

Coordinate final pathway-readiness demonstrations, the integrated ownership simulation, graduation activities, and participant transition plans.

Maintain program calendars, learning content, participant records, qualification evidence, feedback, KPI reporting, and continuous-improvement actions.

What We Are Looking For

Bachelor's Degree in: Engineering, Business Administration, Organizational Development, Learning & Development

5+ years of experience in program management, learning or enablement operations, business operations, technical enablement, or delivery-focused roles, preferably within the telecom industry.

Knowledge of telecom technology and products a plus.

Excellent communication skills, with the ability to articulate complex concepts clearly and concisely.

Strong organizational skills and attention to detail, with the ability to coordinate schedules, learning activities, participant records, and multiple stakeholders.

Demonstrated program and project management experience, including cross-functional planning, governance, risk management, stakeholder communication, and delivery accountability; PMP preferred.

Strong technical, analytical, and critical-thinking skills.

Ability to influence without direct authority and drive alignment across global and cross-functional teams.

Initiative-taking and adaptable, with the ability to thrive in a fast-paced, evolving environment.

Excellent collaboration skills, with experience working directly with leadership and cross-functional teams.

Experience with early-career development, cohort-based learning, mentoring, facilitation, or structured qualification programs is preferred.

Proficiency with Microsoft 365 applications, including Excel, Outlook, Teams, and SharePoint.

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Apply About employer

More about this job

Responsibilities

The Program Manager will oversee the planning, governance, and continuous improvement of customer learning, workforce enablement, and early-career development programs. They will partner with cross-functional teams to translate organizational priorities into scalable plans, measurable outcomes, and effective participant experiences.

Requirements

Candidates must hold a Bachelor's degree in Engineering, Business, or a related field and possess at least 5 years of experience in program management or enablement operations. Strong organizational, analytical, and communication skills are required, along with proficiency in Microsoft 365 and experience in cross-functional team environments.

Skills

Program management
Learning enablement
Early-career development
Business operations
Process improvement
Stakeholder management
Data analysis
Project management
Technical enablement
Facilitation
Mentoring
Cross-functional collaboration
Microsoft 365
Reporting
Governance
Communication

Benefits

Medical plan
Dental plan
Vision plan
401(k) with company matching
DCPP with company matching
Employee Stock Purchase Program
Employee Assistance Program
Company-paid holidays
Paid sick leave
Vacation time
Paid family leave

Visa sponsorship

Not detected in the job text

Keywords

Program Management
Learning Enablement
Early-Career Development
Telecom
Customer Operations
Business Systems
Process Coordination
Governance
Data Quality
User Stories
Solution Delivery
Customer Learning
Certification
Onboarding
Readiness Milestones
Analytics
KPI Reporting
PMP
Microsoft 365
SharePoint
Teams
Excel
Outlook
High Reliability Practices
Double-loop Learning
Cross-functional Planning
Risk Management
Stakeholder Communication
Technical Enablement
Delivery Accountability

Report this job