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Added 13 mins ago
TG
Analyst, Market Insights Intern
TMX Group
Toronto, ON
- $25 to $29 CAD / hour
- Full-time
…operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product…
Added 13 mins ago
T
Sr. Business Systems Analyst Specialist, TD Securities
TD
Toronto, ON
- Full-time
We are looking for an experienced Senior Business Systems Analyst to lead the Volcker regulatory reporting workstream within Market Risk Technology. This is a senior, hands-on role for…
Added 13 mins ago
C
Senior Cloud and DevOps Engineer - Vice President
Citi
Mississauga, ON
- Full-time
…for establishing and implementing new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to lead applications…
Added 13 mins ago
BC
Project Coordinator - Industrial West
Bird Construction
Edmonton, AB
- Full-time
…projects. This role acts as a liaison between project management, engineering, procurement, production, quality, and clients to ensure projects are delivered safely, on schedule, within…
Added 13 mins ago
Director, Technology Delivery
The Canada Life Assurance Company
Winnipeg, MB · Toronto, ON
Lead cross-functional teams spanning architecture, engineering, data, integration, security, operations and programme delivery.
Added 13 mins ago
Project Manager, Power Delivery (Data Centres)
WSP
Toronto, ON
With an unmatched breadth and depth of engineering, advisory and science‑based expertise, our global minds unite to power local solutions.
Added 28 mins ago
Warehouse Supervisor
HelloFresh
Calgary, AB
…Distribution Centre. Reporting to the Sr. Manager Production, you will lead a team of warehouse associates and leads to ensure seamless day-to-day operations. Your focus will be to ensure…
Added 28 mins ago
S
Senior Design Manager - Transportation Group
Stantec
Markham, ON
- Full-time
Our GTA-based Transportation team is seeking a Senior Design Manager to lead multidisciplinary design teams on large-scale transit and rail projects in our growing transit-based sector. You…
Added 28 mins ago
Senior FPGA Research Engineer
Barco
Vancouver, BC
…applications. We are looking for a hands-on senior FPGA engineer to lead the sensor acquisition and aggregation architecture connecting distributed imaging sensors to an FPGA-based Edge AI…
Added 28 mins ago
SQ
AVP, Technology Lead - Digital
Sunlife Québec
Montreal, QC
- Full-time
The AVP Technology Lead – Digital is a strategic technology leader responsible for enabling, scaling, and modernizing Sun Life Canada’s shared digital platforms that support secure,…
Added 28 mins ago
A
Software Developer - Games
Affinity
Montreal, QC
- Full-time
On behalf of our client, Affinity is looking for a Senior Software Developer – Games who will lead the development of high-performance gaming applications with a strong focus on low-level…
Added 43 mins ago
BI
Director, International Business Transformation & Strategy Execution (flexible location)
B&R Industrial Automation GmbH
Montreal, QC · Saint-Laurent, Quebec, Canada
- Full-time
Bachelor's or Master's degree in Business Administration, Engineering, Strategy, Operations, Information Systems or a related discipline.
Added 43 mins ago
Heavy Equipment Technician - Kearl
ExxonMobil
AB · Kearl Lake, AB
…for their initiative, communication skills, and ability to lead by example while contributing to a respectful, inclusive, and high-performing work…
Added 43 mins ago
M
Embedded Development Team Lead
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
…partner to the global space industry. A robotics, satellite systems and geointelligence pioneer with a 55-year+ story of world firsts and more than 450 missions, MDA Space is a global…
Added 43 mins ago
M
Power Electronics PCB Designer
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
…partner to the global space industry. A robotics, satellite systems and geointelligence pioneer with a 55-year+ story of world firsts and more than 450 missions, MDA Space is a global…
Added 43 mins ago
RT
Coordinator Plant Maintenance
Rio Tinto
Labrador City, NL
- Full-time
We are looking for a Coordinator Plant Maintenance to lead Maintenance Supervisors and asset management professionals in delivering and executing the asset maintenance plan for Concentrator…
Added 43 mins ago
M(
Senior Software Developer, Tooling Team
MaintainX (An Autodesk Company)
Remote, Canada
- $131,000 to $195,000 CAD / year
- Full-time
- Remote
We're growing fast and hiring the Engineering talent to match.
Added 43 mins ago
C
Customer Success Manager, Public Sector & Defence
Cohere
Ottawa, ON
- $150,000 to $215,000 USD / year
- Full-time
Lead secure AI implementation projects in complex government environments, including air-gapped systems, Protected B/C environments, and on-premises deployments
Added 43 mins ago
O
Senior Technical Project Manager - Canada / Remote
OneReach.ai
Remote, Canada
- Full-time
- Remote
Previous hands-on experience in a technical or engineering role (e.g., software development, systems analysis, solutions engineering).
Added 57 mins ago
Maintenance Systems & Reliability Lead
Factors Group of Nutritional Companies
Burnaby, BC · Coquitlam, BC · Pitt Meadows, BC
Are you a CMMS expert with strong leadership experience who enjoys building systems, improving equipment reliability, and driving operational excellence? We're looking for a Maintenance…
Added 57 mins ago
Project Manager (Building Systems - Construction)
PACT
ON · Mississauga, Ontario
Lead daily synchronization across corporate clients, internal operations departments, institutional design groups, and the general contractor or Design-Builder. Serve as an operational…
Added 57 mins ago
Civil Project Manager (Construction)
PACT
ON · Mississauga, Ontario
Lead constructability and interface reviews, identifying opportunities for optimization, risk reduction, and value engineering.
Added 57 mins ago
Deputy Environmental Lead (Construction)
PACT
ON · Mississauga, Ontario
The Deputy Environmental Lead will support the Environmental Lead in the planning, implementation, monitoring, and continuous improvement of environmental compliance and sustainability…
Added 57 mins ago
W
Principal Telecommunications Engineer
Worley
Calgary, AB
- Full-time
…and commissioning activities. The successful candidate will lead the architecture and overall engineering of telecommunication systems such as wired and wireless networks, fiber optic…
Added 57 mins ago
W
Principal Telecommunications Engineer
Worley
Sudbury, ON · Greater Sudbury, ON
- Full-time
…and commissioning activities. The successful candidate will lead the architecture and overall engineering of telecommunication systems such as wired and wireless networks, fiber optic…

Ciena

Program Manager, Learning Enablement & Early-Career Development

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being - on and off the job. Connect with a career that matters.

Role Summary

As the Program Manager for Learning Enablement and Early-Career Development within the GCN Global organization, you will own the planning, governance, and continuous improvement of customer learning, workforce enablement, related business-system, and early-career development programs. You will partner with practice leaders, Customer Operations, Learning Operations, field teams, business stakeholders, and IT to translate organizational priorities into scalable program plans, reliable operating processes, measurable outcomes, and an outstanding stakeholder experience.

You will also lead the day-to-day enablement and participant experience for the Ciena Services Early-In-Career Development Program, a structured journey that prepares early-career professionals for Project Management, Network Engineering, and Customer Success roles while building shared accountability for customer outcomes.

How You Will Contribute

Learning Enablement & Operations Program Management

Business Systems & Process Coordination

· Support business systems, tools, data quality, user access, and operational processes used by GCN Services team and interface with wider.

· Partner with stakeholders to gather requirements, identify process improvements, and drive operational efficiency initiatives.

· Document and manage business requirements, enhancement requests, user stories, and system defects through resolution.

· Serve as the liaison between business users and IT teams to support solution delivery and continuous improvement.

· Coordinate testing, validation, and deployment of system enhancements and process changes.

· Maintain documentation, training materials, and user communications to support effective adoption and ongoing operations.

Customer Learning Administration

· Coordinate instructor-led customer training requests from intake through completion, working closely with customers, Ciena account teams, instructors, and Learning Operations including communications with customers and internal stakeholders to confirm training scope, timing, roster needs, and any required follow-up actions.

· Support enrollment of online training for customer requests, including collecting required learner information and coordinating assignment or access with the appropriate learning support teams.

· Track customer learning consumption, certification activity, and training utilization. Assist with customer learning program administration and reporting.

Enablement & Workforce Support

· Assist with onboarding activities for employees, contractors, and partner resources.

· Track and document enablement requirements, assigned training, certifications, and readiness milestones.

· Support enablement events, workshops, and knowledge-sharing initiatives.

Reporting & Analytics

· Generate recurring and ad hoc reports from learning, operational, and business systems.

· Support the collection and analysis of training, certification, and operational metrics. Identify data discrepancies and coordinate corrective actions.

· Assist leadership with reporting and presentation preparation.

Early-Career Program Management

In addition to broader enablement responsibilities, you will coordinate the daily operation of the Services Early-Career Development Program and turn the program design into a consistent participant experience.

Coordinate program readiness activities, including technology and workplace setup, required onboarding and preliminary training, orientation, mentor and buddy introductions.

Manage the daily learning plan and participant schedule across the Common Services Core

Coordinate applied learning activities as defined for the Program.

Monitor participant attendance, completion of required activities, assignment progress, learning evidence, and readiness risks; escalate issues when appropriate.

Provide regular participant coaching and coordinate feedback from instructors, mentors, buddies, pathway leaders, and project-shadow hosts.

Prepare and administer the Common Core Qualification Gate.

Integrate High Reliability practices and double-loop learning into all aspects of the program.

Coordinate final pathway-readiness demonstrations, the integrated ownership simulation, graduation activities, and participant transition plans.

Maintain program calendars, learning content, participant records, qualification evidence, feedback, KPI reporting, and continuous-improvement actions.

What We Are Looking For

Bachelor's Degree in: Engineering, Business Administration, Organizational Development, Learning & Development

5+ years of experience in program management, learning or enablement operations, business operations, technical enablement, or delivery-focused roles, preferably within the telecom industry.

Knowledge of telecom technology and products a plus.

Excellent communication skills, with the ability to articulate complex concepts clearly and concisely.

Strong organizational skills and attention to detail, with the ability to coordinate schedules, learning activities, participant records, and multiple stakeholders.

Demonstrated program and project management experience, including cross-functional planning, governance, risk management, stakeholder communication, and delivery accountability; PMP preferred.

Strong technical, analytical, and critical-thinking skills.

Ability to influence without direct authority and drive alignment across global and cross-functional teams.

Initiative-taking and adaptable, with the ability to thrive in a fast-paced, evolving environment.

Excellent collaboration skills, with experience working directly with leadership and cross-functional teams.

Experience with early-career development, cohort-based learning, mentoring, facilitation, or structured qualification programs is preferred.

Proficiency with Microsoft 365 applications, including Excel, Outlook, Teams, and SharePoint.

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Apply About employer

More about this job

Responsibilities

The Program Manager will oversee the planning, governance, and continuous improvement of customer learning, workforce enablement, and early-career development programs. They will partner with cross-functional teams to translate organizational priorities into scalable plans, measurable outcomes, and effective participant experiences.

Requirements

Candidates must hold a Bachelor's degree in Engineering, Business, or a related field and possess at least 5 years of experience in program management or enablement operations. Strong organizational, analytical, and communication skills are required, along with proficiency in Microsoft 365 and experience in cross-functional team environments.

Skills

Program management
Learning enablement
Early-career development
Business operations
Process improvement
Stakeholder management
Data analysis
Project management
Technical enablement
Facilitation
Mentoring
Cross-functional collaboration
Microsoft 365
Reporting
Governance
Communication

Benefits

Medical plan
Dental plan
Vision plan
401(k) with company matching
DCPP with company matching
Employee Stock Purchase Program
Employee Assistance Program
Company-paid holidays
Paid sick leave
Vacation time
Paid family leave

Visa sponsorship

Not detected in the job text

Keywords

Program Management
Learning Enablement
Early-Career Development
Telecom
Customer Operations
Business Systems
Process Coordination
Governance
Data Quality
User Stories
Solution Delivery
Customer Learning
Certification
Onboarding
Readiness Milestones
Analytics
KPI Reporting
PMP
Microsoft 365
SharePoint
Teams
Excel
Outlook
High Reliability Practices
Double-loop Learning
Cross-functional Planning
Risk Management
Stakeholder Communication
Technical Enablement
Delivery Accountability

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