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Added 11 mins ago
R
Senior Procurement Analyst (Onsite)
RTX
Ottawa, ON
- Full-time
…and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace…
Added 11 mins ago
H
Ingénieur(e) en conception électrique / Electrical Design Engineer
Hitachi
Varennes, QC · (HE)Office_QC, Varennes
- Full-time
…opérationnelles du poste et assurer une collaboration et un service à la clientèle…
Added 11 mins ago
Spray Equipment Repair
Sherwin-Williams
Cambridge, ON
Have at least one (1) year experience working in a delivery, retail, or customer service position
Added 11 mins ago
MA
Control Systems Technician for Industrial Plant Automation
MPAQ Automation
Mississauga, ON
- $65,000 to $80,000 CAD / year
- Full-time
Develop and maintain positive customer relations.
Added 11 mins ago
WM
Commercial Front Load/Side Load Driver
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Nanaimo, BC
- Full-time
…Commercial Drivers are responsible for providing the pick-up service of containers filled with waste or recyclable material. Containers may weigh in excess of 1,000 pounds and at times…
Added 11 mins ago
HI
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Added 11 mins ago
Senior Manager Development, Treasury Technology
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Toronto, ON
…services. This role requires a strong combination of leadership, technical expertise, financial management, vendor management, and business partnership…
Added 11 mins ago
Senior Financial Advisor- Port Union Road & Fanfare Avenue
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Toronto, ON · West Hill, ON
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional…
Added 11 mins ago
MI
Education & Training Lead
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Toronto, ON · Plant - Scarborough, Canada
- Full-time
You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of…
Added 11 mins ago
CO
Delivery Driver
Culligan of Canada
South Glengarry, ON
- $22 CAD / hour
- Full-time
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for…
Added 11 mins ago
MF
Field Support Engineer II
McCain Foods
Toronto, ON
- Full-time
The Field Support Engineer II is a senior onsite technical resource and a highly visible representative of Digital Technology. Reporting to the Manager, Regional Service Delivery, you will…
Added 11 mins ago
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Sales Associate
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Montreal, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 11 mins ago
FI
Senior Personal Lines Underwriter
Forward Insurance Managers Ltd.
London, ON
- Full-time
…technology to deliver what brokers want: underwriting expertise and service that doesn't disappoint. If you're passionate about customer experience and happen to appreciate the colour…
Added 11 mins ago
MP
Field Service Technician - Electrical Systems / Power Supplies
Michael Page
Delta, BC
- $70,000 to $85,000 CAD / year
- Full-time
As an Eaton Field Service Technician - Delta Canada in Burlington, you will carry out on-site technical service work for industrial and manufacturing equipment. You will diagnose equipment…
Added 26 mins ago
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ASSA ABLOY
Victoria, BC
Process returns, including warranty returns and new materials, and assist with RMA, service, and repair tasks
Added 26 mins ago
Sales Support Specialist - Bilingual
Mettler Toledo
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Collaborate with Field Sales, Customer Service, Technical Support, and Contract Administration teams to resolve customer issues.
Added 26 mins ago
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Sechelt, BC
- $30.03 CAD / hour
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…functions, compiles statistics, types and distributes a variety of technical and non-technical reports and other materials utilizing computer systems and software relevant to the job,…
Added 26 mins ago
UH
Flow Cytometry Operator
University Health Network
Toronto, ON
- Internship
Provide technical support to facility users, including experimental guidance and instrument troubleshooting, while fostering effective relationships with researchers and other clients.
Added 26 mins ago
T
Customer Evolution Manager, SAP AMS
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Toronto, ON · Montreal, Québec
- $140,000 to $200,000 CAD / year
- Full-time
Reporting to the Principal Director, SAP AMS, the Customer Evolution Manager, SAP AMS is the primary point of accountability for a portfolio of Talan SAP clients. The role owns the client…
Added 26 mins ago
Enterprise Support Manager
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- 5+ years of direct customer engagement, with a focus on support to senior executives (Vice President and C-level) experience
Added 26 mins ago
RB
Manager NAV Production
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Toronto, ON
- Full-time
Accounting, Change Management, Coaching Others, Customer Service Management, Financial Accounting Systems, Financial Risk Management (FRM), Operational Delivery, Process Management, Risk…
Added 26 mins ago
S
Operations Technician Qualifying Position
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Swift Current, SK
- Full-time
…maintenance gas system facilities, including the delivery of customer services, in accordance with standards, specifications and accepted industry practices. The emphasis on certain aspects…
Added 26 mins ago
Director of Supply Chain Operations
Convergence Networks
Winnipeg, MB
Experience managing customer quoting or pricing functions, Managed Service Provider experience strongly preferred.
Added 26 mins ago
PC
Pharmacy Technician – Liverpool, NS
Pharmasave Canada
Hunts Point, NS
- Full-time
Reynold’s Pharmasave is a full-service, community-focused pharmacy located in Liverpool, on the beautiful South Shore of Nova Scotia. We are looking for an enthusiastic, self-motivated…
Added 26 mins ago
JA
Senior Project Lead Engineer
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- Full-time
You’ll lead technical design, coordinate complex projects, and engage directly with customers to ensure world-class execution. From configuring SCADA systems to commissioning protective…

Ciena

Program Manager, Learning Enablement & Early-Career Development

Ottawa, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being - on and off the job. Connect with a career that matters.

Role Summary

As the Program Manager for Learning Enablement and Early-Career Development within the GCN Global organization, you will own the planning, governance, and continuous improvement of customer learning, workforce enablement, related business-system, and early-career development programs. You will partner with practice leaders, Customer Operations, Learning Operations, field teams, business stakeholders, and IT to translate organizational priorities into scalable program plans, reliable operating processes, measurable outcomes, and an outstanding stakeholder experience.

You will also lead the day-to-day enablement and participant experience for the Ciena Services Early-In-Career Development Program, a structured journey that prepares early-career professionals for Project Management, Network Engineering, and Customer Success roles while building shared accountability for customer outcomes.

How You Will Contribute

Learning Enablement & Operations Program Management

Business Systems & Process Coordination

· Support business systems, tools, data quality, user access, and operational processes used by GCN Services team and interface with wider.

· Partner with stakeholders to gather requirements, identify process improvements, and drive operational efficiency initiatives.

· Document and manage business requirements, enhancement requests, user stories, and system defects through resolution.

· Serve as the liaison between business users and IT teams to support solution delivery and continuous improvement.

· Coordinate testing, validation, and deployment of system enhancements and process changes.

· Maintain documentation, training materials, and user communications to support effective adoption and ongoing operations.

Customer Learning Administration

· Coordinate instructor-led customer training requests from intake through completion, working closely with customers, Ciena account teams, instructors, and Learning Operations including communications with customers and internal stakeholders to confirm training scope, timing, roster needs, and any required follow-up actions.

· Support enrollment of online training for customer requests, including collecting required learner information and coordinating assignment or access with the appropriate learning support teams.

· Track customer learning consumption, certification activity, and training utilization. Assist with customer learning program administration and reporting.

Enablement & Workforce Support

· Assist with onboarding activities for employees, contractors, and partner resources.

· Track and document enablement requirements, assigned training, certifications, and readiness milestones.

· Support enablement events, workshops, and knowledge-sharing initiatives.

Reporting & Analytics

· Generate recurring and ad hoc reports from learning, operational, and business systems.

· Support the collection and analysis of training, certification, and operational metrics. Identify data discrepancies and coordinate corrective actions.

· Assist leadership with reporting and presentation preparation.

Early-Career Program Management

In addition to broader enablement responsibilities, you will coordinate the daily operation of the Services Early-Career Development Program and turn the program design into a consistent participant experience.

Coordinate program readiness activities, including technology and workplace setup, required onboarding and preliminary training, orientation, mentor and buddy introductions.

Manage the daily learning plan and participant schedule across the Common Services Core

Coordinate applied learning activities as defined for the Program.

Monitor participant attendance, completion of required activities, assignment progress, learning evidence, and readiness risks; escalate issues when appropriate.

Provide regular participant coaching and coordinate feedback from instructors, mentors, buddies, pathway leaders, and project-shadow hosts.

Prepare and administer the Common Core Qualification Gate.

Integrate High Reliability practices and double-loop learning into all aspects of the program.

Coordinate final pathway-readiness demonstrations, the integrated ownership simulation, graduation activities, and participant transition plans.

Maintain program calendars, learning content, participant records, qualification evidence, feedback, KPI reporting, and continuous-improvement actions.

What We Are Looking For

Bachelor's Degree in: Engineering, Business Administration, Organizational Development, Learning & Development

5+ years of experience in program management, learning or enablement operations, business operations, technical enablement, or delivery-focused roles, preferably within the telecom industry.

Knowledge of telecom technology and products a plus.

Excellent communication skills, with the ability to articulate complex concepts clearly and concisely.

Strong organizational skills and attention to detail, with the ability to coordinate schedules, learning activities, participant records, and multiple stakeholders.

Demonstrated program and project management experience, including cross-functional planning, governance, risk management, stakeholder communication, and delivery accountability; PMP preferred.

Strong technical, analytical, and critical-thinking skills.

Ability to influence without direct authority and drive alignment across global and cross-functional teams.

Initiative-taking and adaptable, with the ability to thrive in a fast-paced, evolving environment.

Excellent collaboration skills, with experience working directly with leadership and cross-functional teams.

Experience with early-career development, cohort-based learning, mentoring, facilitation, or structured qualification programs is preferred.

Proficiency with Microsoft 365 applications, including Excel, Outlook, Teams, and SharePoint.

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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More about this job

Responsibilities

The Program Manager will oversee the planning, governance, and continuous improvement of customer learning, workforce enablement, and early-career development programs. They will partner with cross-functional teams to translate organizational priorities into scalable plans, measurable outcomes, and effective participant experiences.

Requirements

Candidates must hold a Bachelor's degree in Engineering, Business, or a related field and possess at least 5 years of experience in program management or enablement operations. Strong organizational, analytical, and communication skills are required, along with proficiency in Microsoft 365 and experience in cross-functional team environments.

Skills

Program management
Learning enablement
Early-career development
Business operations
Process improvement
Stakeholder management
Data analysis
Project management
Technical enablement
Facilitation
Mentoring
Cross-functional collaboration
Microsoft 365
Reporting
Governance
Communication

Benefits

Medical plan
Dental plan
Vision plan
401(k) with company matching
DCPP with company matching
Employee Stock Purchase Program
Employee Assistance Program
Company-paid holidays
Paid sick leave
Vacation time
Paid family leave

Visa sponsorship

Not detected in the job text

Keywords

Program Management
Learning Enablement
Early-Career Development
Telecom
Customer Operations
Business Systems
Process Coordination
Governance
Data Quality
User Stories
Solution Delivery
Customer Learning
Certification
Onboarding
Readiness Milestones
Analytics
KPI Reporting
PMP
Microsoft 365
SharePoint
Teams
Excel
Outlook
High Reliability Practices
Double-loop Learning
Cross-functional Planning
Risk Management
Stakeholder Communication
Technical Enablement
Delivery Accountability

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