Jobs in Canada

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Added 12 mins ago
CRM & CDP Solution Analyst
Vacances Air Canada Vacations / Air Canada Rouge
Mississauga, ON · Montreal, QC
…implementation of Microsoft Dynamics 365 CRM and Bloomreach Customer Data Platform (CDP). We are looking for a Technical Business Analyst, CRM & CDP to play a key role in translating…
Added 12 mins ago
Spécialiste en configuration / Coordonnateur de l'amélioration continue / Configuration Specialist
LeadsOnline
Montreal, QC
Added 12 mins ago
Associate Director, Pension Planning and Performance Reporting (15-Month Contract)
University Pension Plan
Toronto, ON
Translate data, analytics, and industry intelligence into insights and strategies and lead monthly discussions with the Pension Services leadership team and partners to identify areas of…
Added 12 mins ago
V
Health System Planning Consultant (London-Middlesex)
Vanier
London, ON
- Full-time
…organization? Vanier is seeking a highly motivated and detail-oriented Lead Agency Consultant to lead and support strategic planning and implementation for children’s mental health in…
Added 12 mins ago
T
Senior Manager, Wealth & Insurance Compliance, Compliance Programs and Transformation (5136)
TD
Toronto, ON
- Full-time
Lead continuous improvement initiatives for Wealth and Insurance Compliance through technology enablement, automation, enhanced data analytics, process simplification, and operational…
Added 12 mins ago
NI
Innovation & Account Strategy Lead
Nityo Infotech
Toronto, ON
- Full-time
Good knowledge of data analytics, business intelligence, and analytics platforms.
Added 28 mins ago
AE
Client Development Manager
Apogee Enterprises, Inc.
Montreal, QC · Alumicor - Montreal
- Full-time
· Proven ability to lead sales transformation by leveraging CRM systems and data analytics to drive modern selling strategies, enhance consistency, and enable data-driven decision-making…
Added 43 mins ago
I
Director Media, Americas
Incubeta
Remote, Canada
- $226,000 to $268,500 CAD / year
- Full-time
- Remote
Our proprietary Seamless approach and technology connect media, creative, data and technology into one integrated system. By removing the barriers that typically separate planning,…
Added 43 mins ago
Senior Technical Program Manager, Central
Lyft
Toronto, ON
Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role
Added 43 mins ago
Chaîne d'approvisionnement SAP / Supply Chain Value Advisor SAP Supply Chain
Syntax
Thornhill, ON
…s’appuyant sur des capacités SAP telles que SAP IBP, PP/DS et SAP Analytics…
Added 43 mins ago
O
Site Lead, Data Center Operations
Oracle
Toronto, ON
- $93,900 to $143,900 CAD / year
- Full-time
Independently responsibility for one or more data centers, leading performance analyses across key operational areas and proactively monitoring facility health to implement significant…
Added 43 mins ago
Credit Analyst - Director, Complex Credits Group - Toronto
Fitch Group
Toronto, ON
With our expertise, we are not only creating data and information, but also producing timely insights from every angle to influence decision making in this ever changing and highly…
Added 43 mins ago
H
Head of Marketing
Haystack
Canada
- Full-time
This employer is seeking a strategic leader to oversee marketing operations, data analytics, and performance measurement for a growing technology company. The role involves managing the…
Added 43 mins ago
A
Social Media Content Manager
Arima
Toronto, ON
- Full-time
We are a B2B SaaS technology company providing innovative data, analytics and technology
Added 43 mins ago
RI
DAM (Data Access Management Governance Lead)
Raas Infotek
Toronto, ON
- Contract
Job role: DAM (Data Access Management Governance Lead)
Added 43 mins ago
AT
Manager, Group Revenue Management
Air Transat
Montreal, QC
- Full-time
…responsible for the revenue performance of the group segment. They lead the development and execution of pricing and inventory management strategies to balance group and individual demand,…
Added 43 mins ago
RI
DAM (Data Access Management Governance Lead
Raas Infotek
Toronto, ON
- Contract
Job role: DAM (Data Access Management Governance Lead)
Added 43 mins ago
ER
Product Development Specialist / Spécialiste, développement de produits
Earth Rated
Montreal, QC
- Full-time
Lead the identification and execution of portfolio renovation opportunities - including line extensions, functional improvements, cost optimizations and quick-win adjustments - that deliver…
Added 43 mins ago
C
Director, Client Services
Cosmo5
Montreal, QC
- Full-time
Cosmo5 is a global marketing group uniting media, commerce, creative, data, and technology to drive growth. Founded in 2001, our network of specialists supports local and international…
Added 58 mins ago
Senior Business Analyst - Supply Chain
Canadian Blood Services
Saint John, NB · Brampton, ON · St. John's, NL · Dartmouth, NS · Edmonton, AB · Calgary, AB · Hamilton, ON · Vancouver, BC · Toronto, ON · Ottawa, ON · London, ON · Sudbury, ON · Ancaster, ON
…Working with stakeholders across the organization, you will lead business analysis for complex initiatives, turning business goals into clear requirements and actionable plans that support…
Added 58 mins ago
PG
Sr Manager, Treasury & Capital Markets
Peoples Group
Toronto, ON · Vancouver, BC
- Full-time
Improve data quality, modelling assumptions, and analytical capabilities supporting Treasury risk management.
Added 58 mins ago
AS
Senior Technical Analyst
Alterna Savings
Ottawa, ON
- Full-time
…assesses system requirements, application interactions, APIs, data flows and integration dependencies, and translates business needs into complete, secure, scalable and implementation-ready…
Added 58 mins ago
PH
Registration Business Analyst
Providence Healthcare
Vancouver, BC
- Temporary
The Registration Standards and Data Quality (RSDQ) Analyst Team develops and maintains registration and scheduling related policies, procedures, standards, and Guidelines. They also provife…
Added 58 mins ago
P
Salesforce Business Analyst, Senior Associate
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
- Full-time
Lead requirements gathering sessions with business and operational stakeholders
Added 58 mins ago
P
Senior Associate, Financial Services, Digital Banking Operations, Consulting
PwC
Toronto, ON
- Full-time
Support and lead delivery of client projects from project scoping to conclusion, while exceeding client expectations

Ciena

Senior Advisor, Product Line Management, Maintenance & Managed Services

Canada

The salary range for this position in the United States of America is $176,500.00 - $281,900.00. · Full-time

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Job details

Pay: The salary range for this position in the United States of America is $176,500.00 - $281,900.00.
Job type: Full-time
Experience: Typically 10+ years of relevant telecommunications, technical support, managed services, product management or service portfolio experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being - on and off the job. Connect with a career that matters.

How You Will Contribute

Serve as the expert portfolio advisor for complex maintenance, managed-service and resident-engineer opportunities.
Create integrated offers and commercial approaches that connect technical support, spares, field support, resident expertise, managed operations and automation.
Shape long-term portfolio competitiveness through customer insight, operating-model knowledge and rigorous recurring-revenue economics.

Key Responsibilities

Own the relevant services portfolio strategy, roadmap, lifecycle and commercial performance, including revenue, margin, adoption and customer outcomes.
Build detailed P&Ls for complex service opportunities, integrating scope, resource assumptions, direct and indirect costs, pricing, risk, revenue recognition considerations and expected margin.
Maintain an ongoing understanding of the portfolio-level P&L and its relevant financial KPIs; track performance, identify trends and variances, and provide analysis or reporting as needed.
Connect opportunity-level financial decisions to the broader business outlook, including the effect on portfolio revenue, margin, mix, investment priorities and long-term profitability.
Translate customer, regional, delivery, product and market signals into prioritized portfolio requirements and investment recommendations.
Lead or govern New Service Introduction activities, including business case, scope, pricing, costing, readiness, enablement, launch and post-launch review.
Partner across Sales, Service Sales, Services Delivery, Quoting, Product PLM, Engineering, Marketing, Finance, Legal, Supply Chain, Partner Management and regional leadership.
Support complex opportunities and RFx responses with clear positioning, defensible scope, commercial rationale and delivery alignment.
Develop portfolio KPIs and use data, competitive intelligence and customer feedback to recommend corrective actions and growth priorities.
Develop and govern innovative commercial models involving term, coverage, consumption, service levels, risk, third-party content and cost-to-serve.
Lead portfolio decisions on standard versus custom constructs, exclusions, transitions, renewals and scalable delivery models.
Partner with GCC, NOC, field services, renewals, delivery and regional stakeholders to improve service performance and customer outcomes.
Identify opportunities to attach maintenance and managed services to new products, installed-base transitions and strategic account plans.
Mentor P3 and P4 PLMs and provide structured review for major quotes, business cases and portfolio changes.

Measures of Success

Recurring revenue, gross margin, renewal performance and portfolio attach.
Accuracy, quality and business usefulness of complex opportunity P&Ls and ongoing portfolio financial analysis.
Improved standardization and commercial quality across complex recurring-service opportunities.
Successful adoption of new maintenance and managed-service constructs.
Clearer portfolio governance and fewer avoidable scope or cost-to-serve issues.

The Must Haves

Bachelor’s degree in Engineering, Business Administration or equivalent relevant experience.
Typically 10+ years of relevant telecommunications, technical support, managed services, product management or service portfolio experience.
Deep understanding of maintenance, technical support, spares, managed operations and resident-engineer models.
Strong command of recurring-revenue economics, P&L, pricing, risk and commercial terms.
Deep experience driving customer-facing pre-sales, deal strategy and commercial activities in B2B technology.
Demonstrated ability to build P&Ls for complex recurring-service opportunities and interpret the full Maintenance and Managed Services P&L, including relevant business drivers, trends and risks.
Demonstrated leadership of major cross-functional initiatives and high-stakes customer decisions.
Excellent executive communication, negotiation, facilitation and analytical skills.

Assets

Experience with multi-vendor support, NOC/AIOps, predictive assurance or automation-enabled support.
Experience with support tiering, service-level constructs, entitlement, renewals and installed-base analytics.
Experience with partner ecosystems and global delivery models.

Salary Range

The salary range for this position in the United States of America is $176,500.00 - $281,900.00.

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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More about this job

Responsibilities

Own the maintenance and managed-services portfolio strategy, roadmap, lifecycle, and commercial performance, including complex opportunity P&Ls, pricing, and portfolio financial analysis. Lead service introductions and cross-functional portfolio decisions, support major customer opportunities, and improve recurring revenue, margins, standardization, and customer outcomes.

Requirements

Requires a bachelor’s degree in Engineering, Business Administration, or equivalent relevant experience, typically with 10 or more years in telecommunications, technical support, managed services, product management, or service portfolios. Candidates should bring deep expertise in service models and recurring-revenue economics, experience building and interpreting complex P&Ls, and strong customer-facing commercial, leadership, analytical, and communication skills.

Skills

Services Portfolio Strategy
Product Lifecycle Management
P&L Management
Recurring-Revenue Economics
Pricing and Commercial Strategy
Financial Analysis
Maintenance Services
Managed Services
Technical Support
Pre-Sales and Deal Strategy
New Service Introduction
Cross-Functional Leadership
Customer and Market Analysis
Negotiation
Portfolio Governance
Executive Communication

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) With Company Matching
Defined Contribution Pension Plan With Company Matching
Employee Stock Purchase Program
Employee Assistance Program
Company-Paid Holidays
Paid Sick Leave
Vacation Time
Paid Family Leave

Visa sponsorship

Not detected in the job text

Keywords

Telecommunications
Maintenance Services
Managed Services
Technical Support
Spare Parts
Resident Engineers
Services Portfolio Strategy
Product Lifecycle Management
Recurring Revenue
P&L
Gross Margin
Pricing
Commercial Models
New Service Introduction
Business Cases
Revenue Recognition
RFx Responses
Service-Level Agreements
Renewals
Installed-Base Analytics
Multi-Vendor Support
Network Operations Center
AIOps
Predictive Assurance
Automation
Global Delivery Models
Competitive Intelligence
Cost-to-Serve
Portfolio Governance
Cross-Functional Leadership

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Jobs in Canada