Jobs in Canada

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Added 50 mins ago
M
Software Engineer - Front End
Microsoft
Vancouver, BC
- Full-time
…PostgreSQL, Azure Data Factory, Azure Synapse Analytics, Azure Service Bus, Azure Event Grid, and Power BI. Our mission is to build the data platform for the age of AI, powering a new class…
Added 1 hour ago
V
Shift Lead (Engineer)
Vale
Canada
- Full-time
The role is a permanent on site position, working a rotating 12-hour shift schedule
Added 1 hour ago
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Field Service Engineer - Toronto Canada
oneservice
Canada
- Full-time
The Field Service Engineer (Level I) is an advanced technical field professional responsible for independently performing installation, preventive maintenance, troubleshooting, repair, and…
Added 3 hours ago
S3
Application Engineer - Dental - Canada
SHINING 3D
Canada
- Full-time
Shining 3D is seeking a skilled and motivated Dental Application Engineer (AE) to support our digital dentistry customers across Post-Sales functions. This role plays a critical part in…
Added 3 hours ago
E
Ingénieur.e Instrumentation et contrôle - Instrumentation & Control Engineer (I&C Engineer)
Excelpro
Trois-Rivières, QC
- Full-time
Participer, au besoin, aux vérifications pré-opérationnelles et aux mises en service (FAT et SAT) chez les clients;
Added 3 hours ago
E
Ingénieur.e Instrumentation et contrôle - Instrumentation & Control Engineer (I&C Engineer)
Excelpro
Quebec, QC
- Full-time
Participer, au besoin, aux vérifications pré-opérationnelles et aux mises en service (FAT et SAT) chez les clients;
Added 3 hours ago
S
Staff Technical Support Engineer
Semtech
Richmond, BC · CAN - Richmond, BC
- Full-time
You will also be responsible for maintaining and enhancing our Knowledge Base and AI-powered chatbot (ALTO), ensuring customers have access to accurate self-service resources.
Added 3 hours ago
A
Senior Principal Engineer
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
GET Engineering is seeking an experienced Senior Principal Engineer – AI and Engineering Excellence to lead the technical strategy and evolution of our cloud platform, developer experience,…
Added 3 hours ago
O
Field Service Engineer - Toronto Canada
oneservice
Toronto, ON
- Full-time
The Field Service Engineer (Level I) is an advanced technical field professional responsible for independently performing installation, preventive maintenance, troubleshooting, repair, and…
Added 3 hours ago
O
Field Service Engineer - Toronto Canada
Oneservice
Toronto, ON
- $30 to $35 CAD / hour
- Full-time
The Field Service Engineer (Level I) is an advanced technical field professional responsible for independently performing installation, preventive maintenance, troubleshooting, repair, and…
Added 4 hours ago
A
Civil Designer
Actalent
Montreal, QC
- Contract
…phases. Working under the general direction of a Lead Civil Engineer, the Civil Designer exercises sound independent judgment in day-to-day design and drafting decisions, ensuring that…
Added 4 hours ago
A
Civil Designer
Actalent
Calgary, AB
- Contract
…phases. Working under the general direction of a Lead Civil Engineer, the Civil Designer exercises sound independent judgment in day-to-day design and drafting decisions, ensuring that…
Added 4 hours ago
A
Civil Designer
Actalent
Mississauga, ON
- Contract
…phases. Working under the general direction of a Lead Civil Engineer, the Civil Designer exercises sound independent judgment in day-to-day design and drafting decisions, ensuring that…
Added 4 hours ago
A
Civil Designer
Actalent
Vancouver, BC
- Contract
…phases. Working under the general direction of a Lead Civil Engineer, the Civil Designer exercises sound independent judgment in day-to-day design and drafting decisions, ensuring that…
Added 4 hours ago
A
Electronics Engineer
Actalent
Calgary, AB
- $52 to $60 CAD / hour
- Full-time
This Electronics Engineer role offers the opportunity to design and deliver innovative collaboration products that integrate 4K HDMI, advanced touch technology, and modern collaboration…
Added 4 hours ago
T
Digital Customer Engineer
Teleperformance
Toronto, ON · TPCA Toronto
- $75,000 CAD / year
- Full-time
…premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad…
Added 4 hours ago
A
Team leader bridges and engineering structures
AtkinsRéalis
Toronto, ON · Ottawa, ON
- Full-time
Preparation and supervision of professional service offerings.
Added 4 hours ago
AI
Senior Level 3 AI Engineer – Copilot, ChatGPT, Grok, Claude & Gemini
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Montreal, QC
- Full-time
We are seeking a Senior Level 3 AI Engineer to act as the first point of call for engineering issues across end user AI products - Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok…
Added 4 hours ago
AR
Sales Engineer - Automotive Parts Manufacturer (33925)
Activ8 Recruitment & Solutions
Woodstock, ON
- $60,000 to $75,000 CAD / year
- Full-time
A global Automotive Parts Manufacturing company is in need of a Sales Engineer to join their team in area. If you are looking for a career which allows you to utilize your current /…
Added 4 hours ago
AI
Senior L3 AI Engineer
Apptoza Inc.
Montreal, QC
- Full-time
Senior Level 3 AI Engineer - Copilot / ChatGPT / Grok / Claude / Gemini
Added 5 hours ago
GU
Telecom Team Lead
GenCore Utilities Ltd.
Markham, ON
- Full-time
Well familiar with GIS data, field audits, LiDAR data, and other technical inputs to ensure accuracy and completeness of design deliverables.
Added 6 hours ago
GT
Robotics Software Developer (Embedded)
Gastronomous Technologies Inc.
Oakville, ON
- Full-time
We are building the “Kitchen of the Future” for quick-service restaurants. We design, engineer and manufacture AI-powered kitchen automation: ChronoGrill™, an autonomous open-flame grill;…
Added 6 hours ago
LM
Systems Engineer-In Service Support (ISS)
Lockheed Martin
Halifax, NS
- Full-time
The candidate will support the Halifax Class Combat Systems Integration In Service Support (CSI ISS) program and will be called to work at Canadian Forces Base (CFB) Stadacona in Halifax…
Added 6 hours ago
LM
Principal ILS \ Sustainment Engineer
Lockheed Martin
Ottawa, ON
- Full-time
…phases, as well as transition to long term sustainment and in-service support, is a key asset to this the success of this…
Added 6 hours ago
LM
Senior Software Engineer - Product Lead
Lockheed Martin
Ottawa, ON
- Full-time
The successful candidate will support Lockheed Martin's existing in-service support contracts, contributing to the development of first-of-its-kind mobile-enabled technology designed to…

Ciena

Senior Advisor, Product Line Management, Maintenance & Managed Services

Canada

The salary range for this position in the United States of America is $176,500.00 - $281,900.00. · Full-time

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Job details

Pay: The salary range for this position in the United States of America is $176,500.00 - $281,900.00.
Job type: Full-time
Experience: Typically 10+ years of relevant telecommunications, technical support, managed services, product management or service portfolio experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being - on and off the job. Connect with a career that matters.

How You Will Contribute

Serve as the expert portfolio advisor for complex maintenance, managed-service and resident-engineer opportunities.
Create integrated offers and commercial approaches that connect technical support, spares, field support, resident expertise, managed operations and automation.
Shape long-term portfolio competitiveness through customer insight, operating-model knowledge and rigorous recurring-revenue economics.

Key Responsibilities

Own the relevant services portfolio strategy, roadmap, lifecycle and commercial performance, including revenue, margin, adoption and customer outcomes.
Build detailed P&Ls for complex service opportunities, integrating scope, resource assumptions, direct and indirect costs, pricing, risk, revenue recognition considerations and expected margin.
Maintain an ongoing understanding of the portfolio-level P&L and its relevant financial KPIs; track performance, identify trends and variances, and provide analysis or reporting as needed.
Connect opportunity-level financial decisions to the broader business outlook, including the effect on portfolio revenue, margin, mix, investment priorities and long-term profitability.
Translate customer, regional, delivery, product and market signals into prioritized portfolio requirements and investment recommendations.
Lead or govern New Service Introduction activities, including business case, scope, pricing, costing, readiness, enablement, launch and post-launch review.
Partner across Sales, Service Sales, Services Delivery, Quoting, Product PLM, Engineering, Marketing, Finance, Legal, Supply Chain, Partner Management and regional leadership.
Support complex opportunities and RFx responses with clear positioning, defensible scope, commercial rationale and delivery alignment.
Develop portfolio KPIs and use data, competitive intelligence and customer feedback to recommend corrective actions and growth priorities.
Develop and govern innovative commercial models involving term, coverage, consumption, service levels, risk, third-party content and cost-to-serve.
Lead portfolio decisions on standard versus custom constructs, exclusions, transitions, renewals and scalable delivery models.
Partner with GCC, NOC, field services, renewals, delivery and regional stakeholders to improve service performance and customer outcomes.
Identify opportunities to attach maintenance and managed services to new products, installed-base transitions and strategic account plans.
Mentor P3 and P4 PLMs and provide structured review for major quotes, business cases and portfolio changes.

Measures of Success

Recurring revenue, gross margin, renewal performance and portfolio attach.
Accuracy, quality and business usefulness of complex opportunity P&Ls and ongoing portfolio financial analysis.
Improved standardization and commercial quality across complex recurring-service opportunities.
Successful adoption of new maintenance and managed-service constructs.
Clearer portfolio governance and fewer avoidable scope or cost-to-serve issues.

The Must Haves

Bachelor’s degree in Engineering, Business Administration or equivalent relevant experience.
Typically 10+ years of relevant telecommunications, technical support, managed services, product management or service portfolio experience.
Deep understanding of maintenance, technical support, spares, managed operations and resident-engineer models.
Strong command of recurring-revenue economics, P&L, pricing, risk and commercial terms.
Deep experience driving customer-facing pre-sales, deal strategy and commercial activities in B2B technology.
Demonstrated ability to build P&Ls for complex recurring-service opportunities and interpret the full Maintenance and Managed Services P&L, including relevant business drivers, trends and risks.
Demonstrated leadership of major cross-functional initiatives and high-stakes customer decisions.
Excellent executive communication, negotiation, facilitation and analytical skills.

Assets

Experience with multi-vendor support, NOC/AIOps, predictive assurance or automation-enabled support.
Experience with support tiering, service-level constructs, entitlement, renewals and installed-base analytics.
Experience with partner ecosystems and global delivery models.

Salary Range

The salary range for this position in the United States of America is $176,500.00 - $281,900.00.

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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More about this job

Responsibilities

Own the maintenance and managed-services portfolio strategy, roadmap, lifecycle, and commercial performance, including complex opportunity P&Ls, pricing, and portfolio financial analysis. Lead service introductions and cross-functional portfolio decisions, support major customer opportunities, and improve recurring revenue, margins, standardization, and customer outcomes.

Requirements

Requires a bachelor’s degree in Engineering, Business Administration, or equivalent relevant experience, typically with 10 or more years in telecommunications, technical support, managed services, product management, or service portfolios. Candidates should bring deep expertise in service models and recurring-revenue economics, experience building and interpreting complex P&Ls, and strong customer-facing commercial, leadership, analytical, and communication skills.

Skills

Services Portfolio Strategy
Product Lifecycle Management
P&L Management
Recurring-Revenue Economics
Pricing and Commercial Strategy
Financial Analysis
Maintenance Services
Managed Services
Technical Support
Pre-Sales and Deal Strategy
New Service Introduction
Cross-Functional Leadership
Customer and Market Analysis
Negotiation
Portfolio Governance
Executive Communication

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) With Company Matching
Defined Contribution Pension Plan With Company Matching
Employee Stock Purchase Program
Employee Assistance Program
Company-Paid Holidays
Paid Sick Leave
Vacation Time
Paid Family Leave

Visa sponsorship

Not detected in the job text

Keywords

Telecommunications
Maintenance Services
Managed Services
Technical Support
Spare Parts
Resident Engineers
Services Portfolio Strategy
Product Lifecycle Management
Recurring Revenue
P&L
Gross Margin
Pricing
Commercial Models
New Service Introduction
Business Cases
Revenue Recognition
RFx Responses
Service-Level Agreements
Renewals
Installed-Base Analytics
Multi-Vendor Support
Network Operations Center
AIOps
Predictive Assurance
Automation
Global Delivery Models
Competitive Intelligence
Cost-to-Serve
Portfolio Governance
Cross-Functional Leadership

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Work requirements

Jobs in Canada