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Added 9 mins ago
ST
Director of Capital, Housing & Infrastructure (Engineering/Planning) - $100K-$150K in Curve Lake, ON!
Scout Talent
MB · Manitoba, Canada
- $100,000 to $150,000 CAD / year
- Full-time
Supporting the Nation’s emergency planning, including participating in and helping to staff the Emergency Operations Centre
Added 54 mins ago
Engineer
Toronto Hydro
Toronto, ON
Reporting to the Manager, Engineering - Non-Wires Solutions, the Engineer will support the identification, evaluation and development of Non-Wires Solutions and other grid investment…
Added 2 hours ago
ST
Director of Capital, Housing & Infrastructure (Engineering/Planning) - $100K-$150K in Curve Lake, ON!
Scout Talent
AB · Alberta, Canada
- $100,000 to $150,000 CAD / year
- Full-time
Supporting the Nation’s emergency planning, including participating in and helping to staff the Emergency Operations Centre
Added 2 hours ago
DA
Senior NPI Engineer
DART Aerospace
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Senior New Product Introduction (NPI) Engineer
Added 3 hours ago
FA
Quality Engineer
FTAI Aviation
Montreal, QC
- Full-time
…flexibility to our airline, lessor, and maintenance, repair, and operations customer base. Additionally, FTAI owns and leases jet aircraft which often facilitates the acquisition of engines…
Added 4 hours ago
C
Facilities Building Operator - FIFO 14/14
Convergint
Mississauga, ON · CA AB Suncor
- Full-time
Liaise with Building Operations Administrators and occupants on a daily basis.
Added 5 hours ago
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Senior Site Reliability Engineer (Edge Security)
Cvent
Fredericton, NB
- Full-time
Site Reliability is about combining development and operations knowledge and skills to help make the organization better. Whether you have a development background and are interested in…
Added 5 hours ago
Aircraft Maintenance Engineer - Edmonton
WestJet Group
AB · Edmonton International Airport, AB
Looking for the ideal aviation career? Join our highly skilled team as an Aircraft Maintenance Engineer and contribute to the safe and efficient daily maintenance on our fleet of aircraft-…
Added 5 hours ago
Aircraft Maintenance Engineer - Regina
WestJet Group
Regina, SK
Looking for the ideal aviation career? Join our highly skilled team as an Aircraft Maintenance Engineer and contribute to the safe and efficient daily maintenance on our fleet of aircraft-…
Added 5 hours ago
Aircraft Maintenance Engineer - Montreal
WestJet Group
Dorval, QC
Looking for the ideal aviation career? Join our highly skilled team as an Aircraft Maintenance Engineer and contribute to the safe and efficient daily maintenance on our fleet of aircraft-…
Added 5 hours ago
FT
Aircraft Maintenance Engineer - YYZ
FL Technics
Mississauga, ON
- $37 to $57 CAD / hour
- Full-time
Hold a valid Transport Canada AME M2 aircraft maintenance engineer license and Transport Canada approved endorsements
Added 5 hours ago
SC
Enterprise Adobe Experience Manager (AEM) Specialists – Expression of Interest (Open Roles: AEM Core Developer |Front-end Developer |Leads|Architects)
Spareminds Consulting Services Inc
Toronto, ON
- Full-time
🚀 4. AEM DevOps Engineer (Infrastructure Focus)
Added 5 hours ago
A
Software Engineer
Anchorbase
Toronto, ON · Calgary, AB
- Full-time
…with these technologies is useful but not required. The right engineer can learn a new language or framework when the work requires…
Added 5 hours ago
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Structural Analysis Engineer
General Fusion Inc.
Richmond, BC
- Full-time
The Structural Mechanical Engineer / Stress Analyst will be responsible for the structural integrity and dynamic structural performance of large-scale machine systems, with a primary focus…
Added 5 hours ago
GF
Electronics Engineer, Diagnostics & Data Acquisition
General Fusion Inc.
Richmond, BC
- Full-time
General Fusion is seeking a Senior Electronics Engineer to join our Controls & Electronics team. This team designs and supports the data acquisition, instrumentation, and control…
Added 5 hours ago
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Electrical Engineer (Controls and Infrastructure)
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Richmond, BC
- Full-time
General Fusion is searching for an Electrical Engineer with strong controls experience to join our Controls & Electronics team on our path to commercial fusion. Reporting to the Manager,…
Added 6 hours ago
F
Senior Product Manager
Fours
Vancouver, BC
- Full-time
…new product focused on AI-driven automation across revenue operations. You’ll lead the strategy, product design, and execution of Insulin from the ground up, turning complex revenue…
Added 6 hours ago
F
Senior Solutions Engineer
Fours
Vancouver, BC
- $120,000 to $150,000 CAD / year
- Full-time
We’re hiring a Senior Solutions Engineer to work directly at the intersection of product engineering and customer integrations.
Added 6 hours ago
MT
Senior Staff Software Engineer
Maximum Technologies, Inc.
Remote, Canada
- Full-time
- Remote
…the foundation, Maximum empowers banks to automate complex operations, surface real-time insights, and drive growth with innovative financial products. The entire platform is engineered…
Added 6 hours ago
MT
Senior Software Engineer
Maximum Technologies, Inc.
Remote, Canada
- Full-time
- Remote
…the foundation, Maximum empowers banks to automate complex operations, surface real-time insights, and drive growth with innovative financial products. The entire platform is engineered…
Added 6 hours ago
MT
Staff Software Engineer
Maximum Technologies, Inc.
Remote, Canada
- Full-time
- Remote
…the foundation, Maximum empowers banks to automate complex operations, surface real-time insights, and drive growth with innovative financial products. The entire platform is engineered…
Added 7 hours ago
L
Murex DevOps
Luxoft
Toronto, ON
- Full-time
As a DevOps Engineer, you will be responsible for designing, building, and operating automated platforms that enable reliable, secure, and scalable delivery of the MX platform across SaaS,…
Added 9 hours ago
M
RQ11860 - Database Administrator - Senior
Maarut
Toronto, ON
- Contract
(DevOps/DataOps) & Operations, Data Integration, Automation tools and
Added 12 hours ago
FI
Principal Software Engineer - Zynque
Fulfillment IQ
Remote, Canada
- $175,000 to $210,000 CAD / year
- Full-time
- Remote
Job Title: Principal Software Engineer - Zynque
Added 14 hours ago
W
Senior Process Engineer (Minerals & Metals)
Wood
Burlington, ON
- $157,000 to $192,000 CAD / year
- Full-time
Wood is currently recruiting for a Senior Process Engineer to join our Minerals & Metals business. This opportunity is onsite at our Burlington, ON, Saskatoon, SK or at our Vancouver, BC…

Ciena

Senior Advisor, Product Line Management, Maintenance & Managed Services

Canada

The salary range for this position in the United States of America is $176,500.00 - $281,900.00. · Full-time

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Job details

Pay: The salary range for this position in the United States of America is $176,500.00 - $281,900.00.
Job type: Full-time
Experience: Typically 10+ years of relevant telecommunications, technical support, managed services, product management or service portfolio experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being - on and off the job. Connect with a career that matters.

How You Will Contribute

Serve as the expert portfolio advisor for complex maintenance, managed-service and resident-engineer opportunities.
Create integrated offers and commercial approaches that connect technical support, spares, field support, resident expertise, managed operations and automation.
Shape long-term portfolio competitiveness through customer insight, operating-model knowledge and rigorous recurring-revenue economics.

Key Responsibilities

Own the relevant services portfolio strategy, roadmap, lifecycle and commercial performance, including revenue, margin, adoption and customer outcomes.
Build detailed P&Ls for complex service opportunities, integrating scope, resource assumptions, direct and indirect costs, pricing, risk, revenue recognition considerations and expected margin.
Maintain an ongoing understanding of the portfolio-level P&L and its relevant financial KPIs; track performance, identify trends and variances, and provide analysis or reporting as needed.
Connect opportunity-level financial decisions to the broader business outlook, including the effect on portfolio revenue, margin, mix, investment priorities and long-term profitability.
Translate customer, regional, delivery, product and market signals into prioritized portfolio requirements and investment recommendations.
Lead or govern New Service Introduction activities, including business case, scope, pricing, costing, readiness, enablement, launch and post-launch review.
Partner across Sales, Service Sales, Services Delivery, Quoting, Product PLM, Engineering, Marketing, Finance, Legal, Supply Chain, Partner Management and regional leadership.
Support complex opportunities and RFx responses with clear positioning, defensible scope, commercial rationale and delivery alignment.
Develop portfolio KPIs and use data, competitive intelligence and customer feedback to recommend corrective actions and growth priorities.
Develop and govern innovative commercial models involving term, coverage, consumption, service levels, risk, third-party content and cost-to-serve.
Lead portfolio decisions on standard versus custom constructs, exclusions, transitions, renewals and scalable delivery models.
Partner with GCC, NOC, field services, renewals, delivery and regional stakeholders to improve service performance and customer outcomes.
Identify opportunities to attach maintenance and managed services to new products, installed-base transitions and strategic account plans.
Mentor P3 and P4 PLMs and provide structured review for major quotes, business cases and portfolio changes.

Measures of Success

Recurring revenue, gross margin, renewal performance and portfolio attach.
Accuracy, quality and business usefulness of complex opportunity P&Ls and ongoing portfolio financial analysis.
Improved standardization and commercial quality across complex recurring-service opportunities.
Successful adoption of new maintenance and managed-service constructs.
Clearer portfolio governance and fewer avoidable scope or cost-to-serve issues.

The Must Haves

Bachelor’s degree in Engineering, Business Administration or equivalent relevant experience.
Typically 10+ years of relevant telecommunications, technical support, managed services, product management or service portfolio experience.
Deep understanding of maintenance, technical support, spares, managed operations and resident-engineer models.
Strong command of recurring-revenue economics, P&L, pricing, risk and commercial terms.
Deep experience driving customer-facing pre-sales, deal strategy and commercial activities in B2B technology.
Demonstrated ability to build P&Ls for complex recurring-service opportunities and interpret the full Maintenance and Managed Services P&L, including relevant business drivers, trends and risks.
Demonstrated leadership of major cross-functional initiatives and high-stakes customer decisions.
Excellent executive communication, negotiation, facilitation and analytical skills.

Assets

Experience with multi-vendor support, NOC/AIOps, predictive assurance or automation-enabled support.
Experience with support tiering, service-level constructs, entitlement, renewals and installed-base analytics.
Experience with partner ecosystems and global delivery models.

Salary Range

The salary range for this position in the United States of America is $176,500.00 - $281,900.00.

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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More about this job

Responsibilities

Own the maintenance and managed-services portfolio strategy, roadmap, lifecycle, and commercial performance, including complex opportunity P&Ls, pricing, and portfolio financial analysis. Lead service introductions and cross-functional portfolio decisions, support major customer opportunities, and improve recurring revenue, margins, standardization, and customer outcomes.

Requirements

Requires a bachelor’s degree in Engineering, Business Administration, or equivalent relevant experience, typically with 10 or more years in telecommunications, technical support, managed services, product management, or service portfolios. Candidates should bring deep expertise in service models and recurring-revenue economics, experience building and interpreting complex P&Ls, and strong customer-facing commercial, leadership, analytical, and communication skills.

Skills

Services Portfolio Strategy
Product Lifecycle Management
P&L Management
Recurring-Revenue Economics
Pricing and Commercial Strategy
Financial Analysis
Maintenance Services
Managed Services
Technical Support
Pre-Sales and Deal Strategy
New Service Introduction
Cross-Functional Leadership
Customer and Market Analysis
Negotiation
Portfolio Governance
Executive Communication

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) With Company Matching
Defined Contribution Pension Plan With Company Matching
Employee Stock Purchase Program
Employee Assistance Program
Company-Paid Holidays
Paid Sick Leave
Vacation Time
Paid Family Leave

Visa sponsorship

Not detected in the job text

Keywords

Telecommunications
Maintenance Services
Managed Services
Technical Support
Spare Parts
Resident Engineers
Services Portfolio Strategy
Product Lifecycle Management
Recurring Revenue
P&L
Gross Margin
Pricing
Commercial Models
New Service Introduction
Business Cases
Revenue Recognition
RFx Responses
Service-Level Agreements
Renewals
Installed-Base Analytics
Multi-Vendor Support
Network Operations Center
AIOps
Predictive Assurance
Automation
Global Delivery Models
Competitive Intelligence
Cost-to-Serve
Portfolio Governance
Cross-Functional Leadership

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