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Added 14 mins ago
TH
Millwork Sales Specialist Full-Time - 7258 Lloydminster
The Home Depot
Lloydminster, SK
- Full-time
Sales Specialists support three primary store priorities: Customers First, In Stock, and Store Appearance. Sales Specialists support Customers First by providing fast, thorough, and…
Added 30 mins ago
DB
Part Time Bridal Sales
David's Bridal
Cambridge, ON
- $16 to $25.8 CAD / hour
- Part-time
…behaviors, and performing duties related to the presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand…
Added 30 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
Added 30 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
Added 30 mins ago
K
Seasonal Sales Associate (Upper Canada Mall)
Knix
Newmarket, ON
- $19.7 CAD / hour
- Temporary
You treat feedback as a tool for success, proactively applying coaching to hit your targets and support the store’s success.
Added 30 mins ago
Seasonal Sales Associate
EssilorLuxottica Group
Ottawa, ON
Added 30 mins ago
Sales Associate
EssilorLuxottica Group
St. John's, NL · Saint Johns, NL
Added 44 mins ago
S
Operations Consultant - Full Time
Sephora
NB · Saint John, NB
- $17.65 to $22.05 CAD / hour
- Full-time
The Operations Consultant works in partnership with the Operations Supervisor to maintain stockroom organization and merchandise updates.
Added 44 mins ago
ML
Hospitality Manager - Retail
MAPLE LEAF LOUNGE
Toronto, ON
- Full-time
Manage vendor relationships, procurement activities, and operational resources to support efficient business operations.
Added 1 hour ago
J
Partner Development Manager, Ecosystem Partnerships
Jobgether
Canada
- Full-time
Align Product, Engineering, go-to-market, Operations, and other internal stakeholders around priorities, commitments, and feedback channels.
Added 1 hour ago
J
Due Diligence Analyst
Jobgether
Canada
- Full-time
…live. Working at the intersection of risk, compliance, and operations, you will conduct due diligence reviews, assess documentation, and coordinate onboarding activities. You will…
Added 1 hour ago
AT
US Long-haul Owner Operator
Armour Transportation Systems
Dartmouth, NS
- Full-time
…a Quality Management Program to guide and improve our daily operations. All employees will be trained on these programs through our online training…
Added 1 hour ago
GO
Maintenance Performance Analyst
Government of Nunavut Recruitment
Iqaluit, NU
- Full-time
…dashboards, Key Performance Indicator (KPI) reports, and decision-support materials used to support maintenance operations, management decision-making, and Board and audit reporting…
Added 1 hour ago
PE
Production Supervisor
Porter Engineered Systems - A Division of Pangeo Group
Vaughan, ON
- $70,000 to $90,000 CAD / year
- Full-time
Apply working knowledge of hydraulic systems and machine components to identify faults and support Maintenance.
Added 1 hour ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Calgary, AB
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 hour ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Richmond, BC
- Part-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 1 hour ago
SD
Front Store Supervisor, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Kingston, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 hour ago
SD
Front Store Supervisor, Hourly Part Time Day
Shoppers Drug Mart
Kingston, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 hour ago
G
REQ26-180 - Light Vehicle Mechanic- Class II
Glencore
Quebec, QC
- Full-time
Service : Infrastructures and Operations support
Added 1 hour ago
ST
Director of Capital, Housing & Infrastructure (Engineering/Planning) - $100K-$150K in Curve Lake, ON!
Scout Talent
AB · Alberta, Canada
- $100,000 to $150,000 CAD / year
- Full-time
…and housing plan, and modernized housing administration to support the Nation’s newly approved housing…
Added 1 hour ago
AC
Tax Preparer
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Oshawa, ON
- Full-time
…performs a variety of bookkeeping and accounting duties in support of our firm’s business operations. As a trusted advisor, you’ll identify challenges, problem solve and drive efficiencies…
Added 1 hour ago
DA
Senior NPI Engineer
DART Aerospace
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…used by helicopter operators around the world. Our products support demanding missions including aerial firefighting, search and rescue, military, utility, and commercial…
Added 1 hour ago
TP
Automation Specialist
Team Power Solutions
Saskatoon, SK
- Full-time
…programming through commissioning, startup, and ongoing operational support. You'll have the opportunity to work directly with customers, develop practical solutions, and see the real-world…
Added 1 hour ago
FG
National Account Manager
Farm Girl
Mississauga, ON
- Full-time
Work with Operations on forecasts and fill rates, and with the Sales & Trade Marketing Coordinator on planner set-up and deductions.
Added 1 hour ago
VE
Healthcare Specialist
Vista Engineering Pvt Ltd
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- Full-time
…personnel working in thermal power plant maintenance and related operations. Day-to-day tasks include providing basic medical assessment and first response support, coordinating with…

Ciena

Senior Advisor, Product Line Management, Maintenance & Managed Services

Canada

The salary range for this position in the United States of America is $176,500.00 - $281,900.00. · Full-time

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Job details

Pay: The salary range for this position in the United States of America is $176,500.00 - $281,900.00.
Job type: Full-time
Experience: Typically 10+ years of relevant telecommunications, technical support, managed services, product management or service portfolio experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being - on and off the job. Connect with a career that matters.

How You Will Contribute

Serve as the expert portfolio advisor for complex maintenance, managed-service and resident-engineer opportunities.
Create integrated offers and commercial approaches that connect technical support, spares, field support, resident expertise, managed operations and automation.
Shape long-term portfolio competitiveness through customer insight, operating-model knowledge and rigorous recurring-revenue economics.

Key Responsibilities

Own the relevant services portfolio strategy, roadmap, lifecycle and commercial performance, including revenue, margin, adoption and customer outcomes.
Build detailed P&Ls for complex service opportunities, integrating scope, resource assumptions, direct and indirect costs, pricing, risk, revenue recognition considerations and expected margin.
Maintain an ongoing understanding of the portfolio-level P&L and its relevant financial KPIs; track performance, identify trends and variances, and provide analysis or reporting as needed.
Connect opportunity-level financial decisions to the broader business outlook, including the effect on portfolio revenue, margin, mix, investment priorities and long-term profitability.
Translate customer, regional, delivery, product and market signals into prioritized portfolio requirements and investment recommendations.
Lead or govern New Service Introduction activities, including business case, scope, pricing, costing, readiness, enablement, launch and post-launch review.
Partner across Sales, Service Sales, Services Delivery, Quoting, Product PLM, Engineering, Marketing, Finance, Legal, Supply Chain, Partner Management and regional leadership.
Support complex opportunities and RFx responses with clear positioning, defensible scope, commercial rationale and delivery alignment.
Develop portfolio KPIs and use data, competitive intelligence and customer feedback to recommend corrective actions and growth priorities.
Develop and govern innovative commercial models involving term, coverage, consumption, service levels, risk, third-party content and cost-to-serve.
Lead portfolio decisions on standard versus custom constructs, exclusions, transitions, renewals and scalable delivery models.
Partner with GCC, NOC, field services, renewals, delivery and regional stakeholders to improve service performance and customer outcomes.
Identify opportunities to attach maintenance and managed services to new products, installed-base transitions and strategic account plans.
Mentor P3 and P4 PLMs and provide structured review for major quotes, business cases and portfolio changes.

Measures of Success

Recurring revenue, gross margin, renewal performance and portfolio attach.
Accuracy, quality and business usefulness of complex opportunity P&Ls and ongoing portfolio financial analysis.
Improved standardization and commercial quality across complex recurring-service opportunities.
Successful adoption of new maintenance and managed-service constructs.
Clearer portfolio governance and fewer avoidable scope or cost-to-serve issues.

The Must Haves

Bachelor’s degree in Engineering, Business Administration or equivalent relevant experience.
Typically 10+ years of relevant telecommunications, technical support, managed services, product management or service portfolio experience.
Deep understanding of maintenance, technical support, spares, managed operations and resident-engineer models.
Strong command of recurring-revenue economics, P&L, pricing, risk and commercial terms.
Deep experience driving customer-facing pre-sales, deal strategy and commercial activities in B2B technology.
Demonstrated ability to build P&Ls for complex recurring-service opportunities and interpret the full Maintenance and Managed Services P&L, including relevant business drivers, trends and risks.
Demonstrated leadership of major cross-functional initiatives and high-stakes customer decisions.
Excellent executive communication, negotiation, facilitation and analytical skills.

Assets

Experience with multi-vendor support, NOC/AIOps, predictive assurance or automation-enabled support.
Experience with support tiering, service-level constructs, entitlement, renewals and installed-base analytics.
Experience with partner ecosystems and global delivery models.

Salary Range

The salary range for this position in the United States of America is $176,500.00 - $281,900.00.

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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More about this job

Responsibilities

Own the maintenance and managed-services portfolio strategy, roadmap, lifecycle, and commercial performance, including complex opportunity P&Ls, pricing, and portfolio financial analysis. Lead service introductions and cross-functional portfolio decisions, support major customer opportunities, and improve recurring revenue, margins, standardization, and customer outcomes.

Requirements

Requires a bachelor’s degree in Engineering, Business Administration, or equivalent relevant experience, typically with 10 or more years in telecommunications, technical support, managed services, product management, or service portfolios. Candidates should bring deep expertise in service models and recurring-revenue economics, experience building and interpreting complex P&Ls, and strong customer-facing commercial, leadership, analytical, and communication skills.

Skills

Services Portfolio Strategy
Product Lifecycle Management
P&L Management
Recurring-Revenue Economics
Pricing and Commercial Strategy
Financial Analysis
Maintenance Services
Managed Services
Technical Support
Pre-Sales and Deal Strategy
New Service Introduction
Cross-Functional Leadership
Customer and Market Analysis
Negotiation
Portfolio Governance
Executive Communication

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) With Company Matching
Defined Contribution Pension Plan With Company Matching
Employee Stock Purchase Program
Employee Assistance Program
Company-Paid Holidays
Paid Sick Leave
Vacation Time
Paid Family Leave

Visa sponsorship

Not detected in the job text

Keywords

Telecommunications
Maintenance Services
Managed Services
Technical Support
Spare Parts
Resident Engineers
Services Portfolio Strategy
Product Lifecycle Management
Recurring Revenue
P&L
Gross Margin
Pricing
Commercial Models
New Service Introduction
Business Cases
Revenue Recognition
RFx Responses
Service-Level Agreements
Renewals
Installed-Base Analytics
Multi-Vendor Support
Network Operations Center
AIOps
Predictive Assurance
Automation
Global Delivery Models
Competitive Intelligence
Cost-to-Serve
Portfolio Governance
Cross-Functional Leadership

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