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Added 44 mins ago
MS
Junior CAD PCB Technician
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
…will work under the supervision of highly-skilled engineers, senior technicians and technologists. You will interact with manufacturing, mechanical and electrical engineers to design…
Added 44 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Translate complex data into clear, actionable recommendations for senior leadership
Added 44 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Serve as the senior finance partner to service leadership, operations, commercial teams, and Customer Success leaders, providing insight and challenge on strategic priorities, business…
Added 44 mins ago
MS
Synthetic Aperture Radar Systems Engineer
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
Communicate technical status, risk assessments and trade‑study results to senior management and/or customers or partners.
Added 44 mins ago
MS
Digital Payload System Engineer
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
Communicate technical status, risk assessments and trade‑study results to senior management and/or customers or partners.
Added 44 mins ago
MS
Digital Payload Architect
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
…subsystems across multiple satellite programs. This role is a senior technical bridge between customers, prime contractors and MDA’s multidisciplinary payload engineering teams, ensuring…
Added 59 mins ago
CA
Senior BI Analytics Governance Specialist
Co-operators Assurance et services financiers
Quebec, QC
- Full-time
As a Senior BI Analytics Governance Specialist, you will play a key role in advancing enterprise analytics governance practices across the organization. You will support the development,…
Added 59 mins ago
CA
Senior BI Analytics Governance Specialist
Co-operators Assurance et services financiers
Calgary, AB
- Full-time
As a Senior BI Analytics Governance Specialist, you will play a key role in advancing enterprise analytics governance practices across the organization. You will support the development,…
Added 59 mins ago
CA
Senior BI Analytics Governance Specialist
Co-operators Assurance et services financiers
Toronto, ON
- Full-time
As a Senior BI Analytics Governance Specialist, you will play a key role in advancing enterprise analytics governance practices across the organization. You will support the development,…
Added 59 mins ago
CA
Senior BI Analytics Governance Specialist
Co-operators Assurance et services financiers
Guelph, ON
- Full-time
As a Senior BI Analytics Governance Specialist, you will play a key role in advancing enterprise analytics governance practices across the organization. You will support the development,…
Added 59 mins ago
CA
Senior BI Analytics Governance Specialist
Co-operators Assurance et services financiers
Montreal, QC
- Full-time
As a Senior BI Analytics Governance Specialist, you will play a key role in advancing enterprise analytics governance practices across the organization. You will support the development,…
Added 1 hour ago
M
Senior Manager, Innovation Development
MNP
Calgary, AB
- Full-time
Make an impact with our Technology - Development team as a Senior Manager, Innovation Development. This diverse team of tech-savvy builders and problem solvers embraces digital…
Added 1 hour ago
NB
DevSecOps Technical Lead, Cryptography
National Bank of Canada
Montreal, QC
- Full-time
…expertise in public key infrastructure (PKI), cloud security, automation, and the operation of critical platforms.Your…
Added 2 hours ago
Senior Engineer - Data Engineering
Altimetrik
Vancouver, BC
Senior Engineer - Data Engineering, with Finance domain having 5-10 years of experience is required to design and develop robust data pipelines using Python and PySpark to support data…
Added 2 hours ago
SI
CAD Software Engineer, Principal-18736
Synopsys Inc
Ottawa, ON · Nepean, ON
- Full-time
Networking with senior internal and external experts to share knowledge and best practices in design automation and software development.
Added 6 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Serve as the senior finance partner to service leadership, operations, commercial teams, and Customer Success leaders, providing insight and challenge on strategic priorities, business…
Added 6 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Translate complex data into clear, actionable recommendations for senior leadership
Added 8 hours ago
J
Senior Director, Engineering
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Director, Engineering based in Canada.
Added 9 hours ago
AI
Embedded Software Architect
Aversan Inc.
Montreal, QC
- $135,000 to $155,000 CAD / year
- Full-time
We are currently seeking a qualified Senior Embedded Software Architect to join our team. The ideal candidate will have experience in designing and implementing embedded software for…
Added 9 hours ago
C
Operations Supervisor - Security Systems
Convergint
Burnaby, BC · CA BC Burnaby
- Full-time
…slip, identified through the security teams, to the appropriate senior…
Added 10 hours ago
C
Senior Database Engineer (Snowflake)
Cvent
Fredericton, NB · NB · Virtual, New Brunswick
- Full-time
Cvent is seeking a Senior Database Engineer with deep Snowflake expertise to help design, manage,
Added 10 hours ago
C
Senior Database Engineer (Snowflake)
Cvent
Fredericton, NB
- Full-time
Cvent is seeking a Senior Database Engineer with deep Snowflake expertise to help design, manage,
Added 10 hours ago
C
Manager, Engineering
Cvent
Fredericton, NB
- Full-time
Continuously improve CI/CD workflows, developer experience, and operational excellence - including incident response, on-call posture, and post-incident reviews.
Added 10 hours ago
C
Senior Site Reliability Engineer (Edge Security)
Cvent
Fredericton, NB
- Full-time
…background and are interested in developing internal tools and automation, Cvent SRE can benefit from your skillsets. Ultimately, we are looking for passionate people who love learning,…
Added 11 hours ago
SC
Technical Assignment Roster: Senior Full-Stack Contractor (React / Node / GCP)
Spareminds Consulting Services Inc
Toronto, ON
- Contract
Role: Senior Full-Stack Contractor (Frontend-Leaning) – Expression of Interest

Ciena

Senior Advisor, Product Line Management, Maintenance & Managed Services

Canada

The salary range for this position in the United States of America is $176,500.00 - $281,900.00. · Full-time

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Job details

Pay: The salary range for this position in the United States of America is $176,500.00 - $281,900.00.
Job type: Full-time
Experience: Typically 10+ years of relevant telecommunications, technical support, managed services, product management or service portfolio experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being - on and off the job. Connect with a career that matters.

How You Will Contribute

Serve as the expert portfolio advisor for complex maintenance, managed-service and resident-engineer opportunities.
Create integrated offers and commercial approaches that connect technical support, spares, field support, resident expertise, managed operations and automation.
Shape long-term portfolio competitiveness through customer insight, operating-model knowledge and rigorous recurring-revenue economics.

Key Responsibilities

Own the relevant services portfolio strategy, roadmap, lifecycle and commercial performance, including revenue, margin, adoption and customer outcomes.
Build detailed P&Ls for complex service opportunities, integrating scope, resource assumptions, direct and indirect costs, pricing, risk, revenue recognition considerations and expected margin.
Maintain an ongoing understanding of the portfolio-level P&L and its relevant financial KPIs; track performance, identify trends and variances, and provide analysis or reporting as needed.
Connect opportunity-level financial decisions to the broader business outlook, including the effect on portfolio revenue, margin, mix, investment priorities and long-term profitability.
Translate customer, regional, delivery, product and market signals into prioritized portfolio requirements and investment recommendations.
Lead or govern New Service Introduction activities, including business case, scope, pricing, costing, readiness, enablement, launch and post-launch review.
Partner across Sales, Service Sales, Services Delivery, Quoting, Product PLM, Engineering, Marketing, Finance, Legal, Supply Chain, Partner Management and regional leadership.
Support complex opportunities and RFx responses with clear positioning, defensible scope, commercial rationale and delivery alignment.
Develop portfolio KPIs and use data, competitive intelligence and customer feedback to recommend corrective actions and growth priorities.
Develop and govern innovative commercial models involving term, coverage, consumption, service levels, risk, third-party content and cost-to-serve.
Lead portfolio decisions on standard versus custom constructs, exclusions, transitions, renewals and scalable delivery models.
Partner with GCC, NOC, field services, renewals, delivery and regional stakeholders to improve service performance and customer outcomes.
Identify opportunities to attach maintenance and managed services to new products, installed-base transitions and strategic account plans.
Mentor P3 and P4 PLMs and provide structured review for major quotes, business cases and portfolio changes.

Measures of Success

Recurring revenue, gross margin, renewal performance and portfolio attach.
Accuracy, quality and business usefulness of complex opportunity P&Ls and ongoing portfolio financial analysis.
Improved standardization and commercial quality across complex recurring-service opportunities.
Successful adoption of new maintenance and managed-service constructs.
Clearer portfolio governance and fewer avoidable scope or cost-to-serve issues.

The Must Haves

Bachelor’s degree in Engineering, Business Administration or equivalent relevant experience.
Typically 10+ years of relevant telecommunications, technical support, managed services, product management or service portfolio experience.
Deep understanding of maintenance, technical support, spares, managed operations and resident-engineer models.
Strong command of recurring-revenue economics, P&L, pricing, risk and commercial terms.
Deep experience driving customer-facing pre-sales, deal strategy and commercial activities in B2B technology.
Demonstrated ability to build P&Ls for complex recurring-service opportunities and interpret the full Maintenance and Managed Services P&L, including relevant business drivers, trends and risks.
Demonstrated leadership of major cross-functional initiatives and high-stakes customer decisions.
Excellent executive communication, negotiation, facilitation and analytical skills.

Assets

Experience with multi-vendor support, NOC/AIOps, predictive assurance or automation-enabled support.
Experience with support tiering, service-level constructs, entitlement, renewals and installed-base analytics.
Experience with partner ecosystems and global delivery models.

Salary Range

The salary range for this position in the United States of America is $176,500.00 - $281,900.00.

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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More about this job

Responsibilities

Own the maintenance and managed-services portfolio strategy, roadmap, lifecycle, and commercial performance, including complex opportunity P&Ls, pricing, and portfolio financial analysis. Lead service introductions and cross-functional portfolio decisions, support major customer opportunities, and improve recurring revenue, margins, standardization, and customer outcomes.

Requirements

Requires a bachelor’s degree in Engineering, Business Administration, or equivalent relevant experience, typically with 10 or more years in telecommunications, technical support, managed services, product management, or service portfolios. Candidates should bring deep expertise in service models and recurring-revenue economics, experience building and interpreting complex P&Ls, and strong customer-facing commercial, leadership, analytical, and communication skills.

Skills

Services Portfolio Strategy
Product Lifecycle Management
P&L Management
Recurring-Revenue Economics
Pricing and Commercial Strategy
Financial Analysis
Maintenance Services
Managed Services
Technical Support
Pre-Sales and Deal Strategy
New Service Introduction
Cross-Functional Leadership
Customer and Market Analysis
Negotiation
Portfolio Governance
Executive Communication

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) With Company Matching
Defined Contribution Pension Plan With Company Matching
Employee Stock Purchase Program
Employee Assistance Program
Company-Paid Holidays
Paid Sick Leave
Vacation Time
Paid Family Leave

Visa sponsorship

Not detected in the job text

Keywords

Telecommunications
Maintenance Services
Managed Services
Technical Support
Spare Parts
Resident Engineers
Services Portfolio Strategy
Product Lifecycle Management
Recurring Revenue
P&L
Gross Margin
Pricing
Commercial Models
New Service Introduction
Business Cases
Revenue Recognition
RFx Responses
Service-Level Agreements
Renewals
Installed-Base Analytics
Multi-Vendor Support
Network Operations Center
AIOps
Predictive Assurance
Automation
Global Delivery Models
Competitive Intelligence
Cost-to-Serve
Portfolio Governance
Cross-Functional Leadership

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