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Added 11 mins ago
GD
Systems Engineering Analysts - Working level
General Dynamics Mission Systems–Canada
Calgary, AB
- Full-time
We’re looking for Systems Engineering Analyst to join our Systems of Systems (SoS) team and help design and evolve complex, mission-critical technology for the Canadian Armed Forces. As…
Added 11 mins ago
TC
Business System Analyst
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $80,000 to $100,000 CAD / year
- Full-time
Gather, analyze, and document business and functional requirements.
Added 11 mins ago
AP
Senior PCI Security Analyst
Allianz Partners
Cambridge, ON
- Full-time
Acts as a point of contact to assist the business in ensuring it adheres to the information security group framework and manages any non-compliance
Added 27 mins ago
SENIOR FINANCIAL ANALYST
Bayshore
Mississauga, ON
Senior Financial Analyst is responsible for developing and managing the planning, reporting and analytical tools and processes necessary to successfully support business leaders. This…
Added 41 mins ago
B
CyberSecurity Risk Analyst
BeachHead
Toronto, ON
- $66.67 to $80 CAD / hour
- Contract
Working with one of our top financial clients, this role calls for a CyberSecurity Risk Analyst. This position involves evaluating supplier security controls, negotiating contractual…
Added 41 mins ago
FI
Risk Analyst - Proficient
FP Inc.
Toronto, ON
- $40 to $53 CAD / hour
- Contract
Develop, build and manage effective relationships across Functions and other bank Business Platforms, including procurement, supplier management offices and centers of governance.
Added 41 mins ago
R&
Data Analyst III
Robertson & Company Ltd.
Toronto, ON
- Contract
Robertson is seeking a skilled Data Analyst III to join our client in support of an existing vacancy.
Added 41 mins ago
S
Management Consultant / Business Analyst - Edmonton (future opportunities - 2026)
Sia
AB · Edmonton, AB
- Full-time
We are seeking a dynamic and experienced Management Consultant – Business Analyst to support clients through business, technology, and AI-enabled transformation. The ideal candidate is a…
Added 41 mins ago
Q
Senior Test Automation Engineer (French)
Quantiphi
Canada
- Full-time
…Fortune 1000 organizations transform bold ideas into measurable business impact. We go beyond building innovative AI technologies - we solve the problems that matter most to our…
Added 41 mins ago
TC
Inventory Analyst
Thomas Cavanagh Construction Limited
Ottawa, ON
- Full-time
The Inventory Analyst will play a key role in supporting Thomas Cavanagh Construction’s inventory operations across its shop and fleet locations. As the company continues to grow and…
Added 41 mins ago
CD
Senior ETL Developer – Snowflake
Cloud Data Vision
Calgary, AB
- $70 to $80 CAD / hour
- Contract
…implement modern data architecture, and work directly with business…
Added 41 mins ago
SS
Senior ETL developer with Snowflake
Syncredible Solutions
Calgary, AB
- Contract
…experience to serve as a technical leader and trusted advisor for business/stakeholders. This role is not just about building data pipelines. But also architecting the future of our Client…
Added 57 mins ago
TP
Supply Chain Finance & Revenue Manager
Turning Point Brands Canada
Laval, QC
- Full-time
This is a senior individual contributor role. The Manager title reflects the scope, autonomy and business impact of the position, including ownership of pricing, COGS and the internal audit…
Added 1 hour ago
OS
Financial Reporting & Systems Analyst
Oakbridge Search Partners
Markham, ON
- $90,000 to $95,000 CAD / year
- Full-time
Our client, a well-established engineering and manufacturing organization, is seeking a Financial Reporting & Systems Analyst to join its FP&A team. Reporting to the Manager of FP&A, this…
Added 1 hour ago
Gainsight Administrator
Braze
Toronto, ON
The Business Systems team builds and operates the internal platforms that power Braze's Customer Experience (CX) organization, with Gainsight as the system of record for 200+ users.…
Added 1 hour ago
R
Financial Analyst - Intermediate
Raise
Toronto, ON
- Contract
We at Raise are hiring a Financial Analyst - Intermediate for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising…
Added 1 hour ago
PS
Accounting Analyst
Professional Staffing
Toronto, ON
- $25 to $30 CAD / hour
- Contract
Reporting to the Accounting Manager, the Accounting Analyst will support accounts payable operations, general accounting activities, and month-end close processes. This role focuses on…
Added 1 hour ago
B
Gainsight Administrator
Braze
Toronto, ON
- Full-time
The Business Systems team builds and operates the internal platforms that power Braze's Customer Experience (CX) organization, with Gainsight as the system of record for 200+ users.…
Added 1 hour ago
TI
Financial Analyst
TuxMat Inc.
Richmond Hill, ON
- Full-time
TuxMat is hiring a Financial Analyst to join our Finance team. Reporting to the Director of Finance, this role covers forecasting, management reporting, business performance analysis and…
Added 1 hour ago
GT
Financial Analyst - Modeling, Reporting, P&L
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $45 to $50 CAD / hour
- Contract
Seeking an Intermediate Financial Analyst to support Finance Operations reporting and analysis activities. The successful candidate will be responsible for financial modeling, management…
Added 1 hour ago
M
Product Marketing Manager
MapsPeople
Richmond Hill, ON
- Full-time
…enable our sales organization, and connect our technology to the business challenges our customers are…
Added 2 hours ago
Product Analyst
Barracuda Networks Inc.
Ottawa, ON
…support, powered by people and enhanced by AI, for all size…
Added 2 hours ago
AC
Data and AI Analyst - Governance, Integration
Air Canada
Dorval, QC
- Full-time
The Data & AI Analyst (Governance, Integration) is responsible for the technical enablement, integration, and operational support of Air Canada's enterprise data governance platform.…
Added 2 hours ago
L
Logistics and Compliance Analyst
Longo's
Vaughan, ON
- Full-time
Reporting to the Replenishment Manager. The Logistics & Compliance Analyst is responsible for driving supply chain performance through the integration of demand planning, advanced…
Added 2 hours ago
I-
Financial Analyst (FP&A)
IFG - International Financial Group
Toronto, ON
- Contract
Our client is looking for an experienced Financial Analyst to support financial modelling, month-end reporting, P&L analysis, management reporting, and executive-level insights. The ideal…

Ciena

Senior Analyst , AI Operations & Governance

Ottawa, ON, Canada

The salary range for this position in Canada, is $73,900 to $118,100 CAD · Full-time

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Job details

Pay: The salary range for this position in Canada, is $73,900 to $118,100 CAD
Job type: Full-time
Experience: Typically 5+ years of experience in enterprise platform administration, cloud operations, application support, AI operations, or a related technology role.
Posting language: English
Posted: Oct 26, 2026

Original job description

As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being - on and off the job. Connect with a career that matters.

Ciena is seeking a hands-on Senior Analyst, AI Operations & Governance to support the administration, operational management, and governance of enterprise AI platforms and services. The role will help operate Microsoft 365 Copilot and Copilot Studio, administer AI and LLM gateway capabilities, and establish consistent lifecycle controls for enterprise AI agents.

The successful candidate will work across Enterprise Architecture, Information Security, Infrastructure, Data & Analytics, Legal, Privacy, and business teams to help ensure AI technologies are reliable, secure, cost-conscious, auditable, and responsibly adopted at enterprise scale.

What you will do:

Microsoft Copilot Administration: Administer and support Microsoft 365 Copilot, Copilot Studio, and related Microsoft 365 AI services, including licensing, role and access management, configuration, service health, troubleshooting, and operational support.

AI Platform Operations: Monitor platform health, availability, adoption, and operational readiness; support onboarding, configuration management, release readiness, incident response, root-cause analysis, and continuous improvement.

LLM / AI Gateway Administration: Administer enterprise LLM and AI gateway services, including provider and model onboarding, authentication, access policies, routing, rate limits, quotas, usage controls, audit logging, and operational monitoring.

Agent Governance & AgentOps: Support the lifecycle governance of Copilot Studio and custom AI agents through registration, risk classification, approval, testing, deployment, monitoring, change control, recertification, and retirement.

AI Security & Responsible AI Controls: Partner with Security, Privacy, Legal, and Compliance teams to operationalize guardrails for data protection, prompt injection, content safety, tool access, human oversight, and auditability.

Observability & Reporting: Create and maintain dashboards and operational reporting for availability, latency, errors, token consumption, model usage, agent activity, policy violations, adoption, and cost.

AI FinOps: Support budgets, quotas, showback and chargeback reporting, cost anomaly identification, and model-selection guidance to improve the economics of enterprise AI services.

Service Management: Maintain runbooks, knowledge articles, standard operating procedures, service catalogs, support queues, escalation paths, SLAs, and audit evidence; coordinate incidents and problem-management activities.

Automation: Use PowerShell, APIs, workflow automation, and platform tooling to reduce manual administration and improve the consistency of AI operational controls.

Stakeholder Enablement: Provide practical guidance to development and business teams on approved AI services, platform onboarding, agent publishing, and operational requirements.

What you bring:

Hands-on administration experience with Microsoft 365, Microsoft 365 Copilot, Copilot Studio, Power Platform, and Microsoft Entra ID.

Practical experience operating an LLM Gateway, AI Gateway, API Gateway, or model access control plane in an enterprise environment.

Experience with agent governance, AgentOps, or lifecycle controls for AI agents and autonomous workflows.

Understanding of Azure AI Foundry and Azure OpenAI, with familiarity across additional enterprise model providers or platforms such as AWS Bedrock, Anthropic, or Google Gemini.

Knowledge of authentication and authorization, secrets management, RBAC, API management, audit logging, data protection, and enterprise security controls.

Experience monitoring AI or cloud platforms using tools such as Azure Monitor, Application Insights, OpenTelemetry, Datadog, Grafana, or equivalent platforms.

Ability to analyze service health, latency, usage, token consumption, model costs, and policy-control events.

Working knowledge of IT service management practices and tools such as ServiceNow or Jira.

Automation skills using PowerShell, Python, REST APIs, Microsoft Graph, or workflow automation tools.

Strong troubleshooting, documentation, communication, and cross-functional collaboration skills.

Must haves:

Bachelor's degree in Computer Science, Information Systems, Engineering, Cybersecurity, Data Analytics, Business Technology, or a related field, or equivalent practical experience.

Typically 5+ years of experience in enterprise platform administration, cloud operations, application support, AI operations, or a related technology role.

Hands-on experience administering Microsoft 365 services and supporting enterprise SaaS or cloud platforms.

Demonstrated experience with operational governance, service management, security controls, or compliance processes.

Experience working with cross-functional technical and business stakeholders in a large enterprise environment.

Ability to participate in production support and incident escalation activities as required by the operating model.

The extras you bring:

Microsoft certifications related to Microsoft 365, Power Platform, Azure, Security, or Copilot.

Experience implementing policy enforcement, model routing, failover, caching, rate limiting, virtual keys, token budgets, or audit controls through an AI or LLM Gateway.

Experience governing Copilot Studio agents, custom agents, plugins, connectors, APIs, Retrieval-Augmented Generation solutions, or Model Context Protocol integrations.

Familiarity with AI evaluation, prompt and response tracing, safety testing, red teaming, and responsible AI controls.

Experience developing executive-ready operational dashboards, governance scorecards, and audit evidence.

Pay Range:

The salary range for this position in Canada, is $73,900 to $118,100 CAD

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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More about this job

Responsibilities

The Senior Analyst will manage the administration, operational governance, and lifecycle controls for enterprise AI platforms including Microsoft 365 Copilot. They will collaborate with cross-functional teams to ensure AI technologies are secure, auditable, and cost-effective.

Requirements

Candidates must have at least 5 years of experience in enterprise platform administration or AI operations with hands-on knowledge of Microsoft 365 and AI gateway services. A bachelor's degree in a technical field or equivalent practical experience is required.

Skills

Microsoft 365 Copilot
Copilot Studio
AI Governance
LLM Gateway
Azure AI Foundry
Azure OpenAI
PowerShell
API Management
ServiceNow
Jira
Data Protection
Cloud Operations
AgentOps
RBAC
Python
Microsoft Entra ID

Benefits

Medical insurance
Dental insurance
Vision insurance
DCPP with company matching
Employee Stock Purchase Program
Employee Assistance Program
Paid holidays
Paid sick leave
Vacation time
Paid family leave

Visa sponsorship

Not detected in the job text

Keywords

AI Operations
Governance
Microsoft 365
Copilot Studio
LLM Gateway
Azure AI Foundry
Azure OpenAI
AgentOps
FinOps
PowerShell
Python
REST APIs
Microsoft Graph
ServiceNow
Jira
RBAC
Secrets Management
Audit Logging
Data Protection
Azure Monitor
Application Insights
OpenTelemetry
Datadog
Grafana
Enterprise Architecture
Information Security
Infrastructure
Data & Analytics
Compliance
Cloud Operations

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