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Added 2 mins ago
BS
Senior Java Developer (FinTech & Payment Technologies)
Brainhunter Systems Ltd
ON · Ontario, Canada
- Contract
Job Role/Title: Senior Java Developer (Banking Applications Development)
Added 2 mins ago
I
DevOPS/Cloud Engineer
isgSearch
Toronto, ON · Greater Toronto Area, Canada
- Contract
…environments. The ideal candidate combines strong Microsoft Azure and DevOps expertise with hands-on software development and troubleshooting…
Added 2 mins ago
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Senior ETL Developer – Snowflake
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Calgary, AB
- $70 to $80 CAD / hour
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Senior ETL developer with Snowflake
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Familiarity with cloud computing systems like Azure or AWS
Added 17 mins ago
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Minimum of 3 years of experience in a similar Software Developer role.
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Global Head of Cyber Security
Innocap
Toronto, ON · Montreal, QC
- Full-time
…throughout the technology and product lifecycle, including Microsoft Azure, Microsoft 365, identity, networks, applications, data platforms, business intelligence, software development,…
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- Full-time
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Senior Front End Angular Developer
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- $80 to $90 CAD / hour
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Set up tooling for component documentation, visual regression testing, and versioning/release of the shared library (e.g., Storybook, semantic-release, private npm/Azure Artifacts feed).
Added 32 mins ago
AF
Lead AI Security Developer
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As ATB’s next AI Security Developer, you'll help us build and operate the security capabilities needed to protect ATB's growing use of artificial intelligence. You'll develop and integrate…
Added 32 mins ago
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Data Engineer | Data & AI Technology
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Toronto, ON
- Full-time
Experience building data pipelines, and composable cloud-based data platforms (Azure), using Azure Data Factory, ADLS.
Added 32 mins ago
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Data Modeler
Nityo Infotech
Toronto, ON
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Added 32 mins ago
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Senior Manager, Cloud & AI Security
ATB Financial
Calgary, AB
- Full-time
Five or more years of experience designing, implementing or overseeing security controls in public cloud environments such as Microsoft Azure, AWS or Google Cloud.
Added 32 mins ago
AW
Manager, Software Engineering - 12 Month Temporary
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Remote, Canada
- $145,000 to $160,000 CAD / year
- Full-time
- Remote
Experience with GitHub Co-pilot, Cloud Development (Azure), Microservices API architecture (Spring Boot, .NET Core), AI-driven development and DevOps concepts such as Container technologies…
Added 1 hour ago
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Data Engineer
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- Full-time
The Data Engineer plays a key role in integrating data buy building data pipelines and supporting data architecture on Azure for cross functional teams. The Data Engineer will support our…
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Senior Data Modeller (ID#5585)
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Canada
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Experience using enterprise data modelling tools such as ERwin Data Modeler, ER/Studio, Oracle SQL Developer Data Modeler, or comparable platforms.
Added 1 hour ago
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Integration & Azure Developer
Innovation Federal Credit Union
Canada
- Full-time
The Integration & Azure Developer is responsible for designing, developing, and maintaining API solutions within the Azure cloud environment. This role focuses on leveraging Azure…
Added 1 hour ago
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Azure Cloud Python API Developer
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Toronto, ON
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Added 1 hour ago
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Programmer
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Experience with cloud-based infrastructure and application deployment (Amazon Web Services, Google Cloud Platform, Azure, etc.).
Added 1 hour ago
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Help Desk Analyst
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Python & Database Engineer
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Montreal, QC
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Exposure to cloud platforms such as AWS, Azure, or GCP.
Added 1 hour ago
FN
Software Test Engineer II
First National Financial LP
Toronto, ON · East York, ON
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Mandatory hands-on experience using AI powered developer tools (e.g., GitHub Copilot or equivalent) for automation test development, code review, and ongoing test maintenance within a…
Added 1 hour ago
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Jr. Software Engineer - Java, Angular, JavaScript
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Principal Architect
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Experience with Azure, Azure DevOps for CI/CD and C#.net.

Ciena

Senior Analyst , AI Operations & Governance

Ottawa, ON, Canada

The salary range for this position in Canada, is $73,900 to $118,100 CAD · Full-time

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Job details

Pay: The salary range for this position in Canada, is $73,900 to $118,100 CAD
Job type: Full-time
Experience: Typically 5+ years of experience in enterprise platform administration, cloud operations, application support, AI operations, or a related technology role.
Posting language: English
Posted: Oct 26, 2026

Original job description

As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being - on and off the job. Connect with a career that matters.

Ciena is seeking a hands-on Senior Analyst, AI Operations & Governance to support the administration, operational management, and governance of enterprise AI platforms and services. The role will help operate Microsoft 365 Copilot and Copilot Studio, administer AI and LLM gateway capabilities, and establish consistent lifecycle controls for enterprise AI agents.

The successful candidate will work across Enterprise Architecture, Information Security, Infrastructure, Data & Analytics, Legal, Privacy, and business teams to help ensure AI technologies are reliable, secure, cost-conscious, auditable, and responsibly adopted at enterprise scale.

What you will do:

Microsoft Copilot Administration: Administer and support Microsoft 365 Copilot, Copilot Studio, and related Microsoft 365 AI services, including licensing, role and access management, configuration, service health, troubleshooting, and operational support.

AI Platform Operations: Monitor platform health, availability, adoption, and operational readiness; support onboarding, configuration management, release readiness, incident response, root-cause analysis, and continuous improvement.

LLM / AI Gateway Administration: Administer enterprise LLM and AI gateway services, including provider and model onboarding, authentication, access policies, routing, rate limits, quotas, usage controls, audit logging, and operational monitoring.

Agent Governance & AgentOps: Support the lifecycle governance of Copilot Studio and custom AI agents through registration, risk classification, approval, testing, deployment, monitoring, change control, recertification, and retirement.

AI Security & Responsible AI Controls: Partner with Security, Privacy, Legal, and Compliance teams to operationalize guardrails for data protection, prompt injection, content safety, tool access, human oversight, and auditability.

Observability & Reporting: Create and maintain dashboards and operational reporting for availability, latency, errors, token consumption, model usage, agent activity, policy violations, adoption, and cost.

AI FinOps: Support budgets, quotas, showback and chargeback reporting, cost anomaly identification, and model-selection guidance to improve the economics of enterprise AI services.

Service Management: Maintain runbooks, knowledge articles, standard operating procedures, service catalogs, support queues, escalation paths, SLAs, and audit evidence; coordinate incidents and problem-management activities.

Automation: Use PowerShell, APIs, workflow automation, and platform tooling to reduce manual administration and improve the consistency of AI operational controls.

Stakeholder Enablement: Provide practical guidance to development and business teams on approved AI services, platform onboarding, agent publishing, and operational requirements.

What you bring:

Hands-on administration experience with Microsoft 365, Microsoft 365 Copilot, Copilot Studio, Power Platform, and Microsoft Entra ID.

Practical experience operating an LLM Gateway, AI Gateway, API Gateway, or model access control plane in an enterprise environment.

Experience with agent governance, AgentOps, or lifecycle controls for AI agents and autonomous workflows.

Understanding of Azure AI Foundry and Azure OpenAI, with familiarity across additional enterprise model providers or platforms such as AWS Bedrock, Anthropic, or Google Gemini.

Knowledge of authentication and authorization, secrets management, RBAC, API management, audit logging, data protection, and enterprise security controls.

Experience monitoring AI or cloud platforms using tools such as Azure Monitor, Application Insights, OpenTelemetry, Datadog, Grafana, or equivalent platforms.

Ability to analyze service health, latency, usage, token consumption, model costs, and policy-control events.

Working knowledge of IT service management practices and tools such as ServiceNow or Jira.

Automation skills using PowerShell, Python, REST APIs, Microsoft Graph, or workflow automation tools.

Strong troubleshooting, documentation, communication, and cross-functional collaboration skills.

Must haves:

Bachelor's degree in Computer Science, Information Systems, Engineering, Cybersecurity, Data Analytics, Business Technology, or a related field, or equivalent practical experience.

Typically 5+ years of experience in enterprise platform administration, cloud operations, application support, AI operations, or a related technology role.

Hands-on experience administering Microsoft 365 services and supporting enterprise SaaS or cloud platforms.

Demonstrated experience with operational governance, service management, security controls, or compliance processes.

Experience working with cross-functional technical and business stakeholders in a large enterprise environment.

Ability to participate in production support and incident escalation activities as required by the operating model.

The extras you bring:

Microsoft certifications related to Microsoft 365, Power Platform, Azure, Security, or Copilot.

Experience implementing policy enforcement, model routing, failover, caching, rate limiting, virtual keys, token budgets, or audit controls through an AI or LLM Gateway.

Experience governing Copilot Studio agents, custom agents, plugins, connectors, APIs, Retrieval-Augmented Generation solutions, or Model Context Protocol integrations.

Familiarity with AI evaluation, prompt and response tracing, safety testing, red teaming, and responsible AI controls.

Experience developing executive-ready operational dashboards, governance scorecards, and audit evidence.

Pay Range:

The salary range for this position in Canada, is $73,900 to $118,100 CAD

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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More about this job

Responsibilities

The Senior Analyst will manage the administration, operational governance, and lifecycle controls for enterprise AI platforms including Microsoft 365 Copilot. They will collaborate with cross-functional teams to ensure AI technologies are secure, auditable, and cost-effective.

Requirements

Candidates must have at least 5 years of experience in enterprise platform administration or AI operations with hands-on knowledge of Microsoft 365 and AI gateway services. A bachelor's degree in a technical field or equivalent practical experience is required.

Skills

Microsoft 365 Copilot
Copilot Studio
AI Governance
LLM Gateway
Azure AI Foundry
Azure OpenAI
PowerShell
API Management
ServiceNow
Jira
Data Protection
Cloud Operations
AgentOps
RBAC
Python
Microsoft Entra ID

Benefits

Medical insurance
Dental insurance
Vision insurance
DCPP with company matching
Employee Stock Purchase Program
Employee Assistance Program
Paid holidays
Paid sick leave
Vacation time
Paid family leave

Visa sponsorship

Not detected in the job text

Keywords

AI Operations
Governance
Microsoft 365
Copilot Studio
LLM Gateway
Azure AI Foundry
Azure OpenAI
AgentOps
FinOps
PowerShell
Python
REST APIs
Microsoft Graph
ServiceNow
Jira
RBAC
Secrets Management
Audit Logging
Data Protection
Azure Monitor
Application Insights
OpenTelemetry
Datadog
Grafana
Enterprise Architecture
Information Security
Infrastructure
Data & Analytics
Compliance
Cloud Operations

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