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Added 2 mins ago
TI
Financial Analyst
TuxMat Inc.
Richmond Hill, ON
- Full-time
TuxMat is hiring a Financial Analyst to join our Finance team. Reporting to the Director of Finance, this role covers forecasting, management reporting, business performance analysis and…
Added 47 mins ago
Senior Analyst, Policy and Operations
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
Join the Data & Analytics team, in the Senior Analyst, Policy and Operations position. In this role, you will help advance data strategy and governance initiatives that enable the…
Added 47 mins ago
GA
Inventory Control Analyst (18 Month Contract)
Give and Go Prepared Foods
Woodbridge, ON
- $48,000 to $61,000 CAD / year
- Contract
Minimum of a high school diploma or equivalent; some college or post-secondary designation in Cost Accounting, Supply Chain and/or Operations or a related field
Added 47 mins ago
L
Logistics and Compliance Analyst
Longo's
Vaughan, ON
- Full-time
…supply chain challenges? Join us as a Logistics & Compliance Analyst and help transform data into actionable insights that improve forecasting, inventory performance, supplier service…
Added 47 mins ago
GA
Inventory Control Analyst
Give and Go Prepared Foods
Woodbridge, ON
- $48,000 to $61,000 CAD / year
- Full-time
Minimum of a high school diploma or equivalent; some college or post-secondary designation in Cost Accounting, Supply Chain and/or Operations or a related field
Added 1 hour ago
A
Business Development Specialist (Relocation to Saudi Arabia is required.)
aramco
Toronto, ON
- Full-time
Provide administrative direction in the development and review of legal documents which include head of terms, MoU, Cost sharing agreements, and shareholder agreements and manage business…
Added 1 hour ago
Analyst, Data Analytics
WestJet Group
Calgary, AB
…to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since…
Added 1 hour ago
Inventory Control Analyst
Give and Go Prepared Foods
Vaughan, ON
Minimum of a high school diploma or equivalent; some college or post-secondary designation in Cost Accounting, Supply Chain and/or Operations or a related field
Added 1 hour ago
Inventory Control Analyst (18 Month Contract)
Give and Go Prepared Foods
Vaughan, ON
Minimum of a high school diploma or equivalent; some college or post-secondary designation in Cost Accounting, Supply Chain and/or Operations or a related field
Added 1 hour ago
C
Sr Analyst, Automation & Analytics
CIBC
Toronto, ON
- Full-time
…operations and better serve our partners and clients. The Sr Analyst, Automation & Analytics is responsible for developing solutions leveraging self-serve tools such as Power Apps, Power…
Added 1 hour ago
Provincial Medical Labour Relations and Compensation Senior Business Analyst
Winnipeg Regional Health Authority
Winnipeg, MB
The Senior Business Analyst provides financial and compensation analysis to support the Provincial Medical Labour Relations team in compensation and health-system decision-making. This…
Added 1 hour ago
A
FP&A Analyst – Budgeting & Forecasting
Applicantz
Montreal, QC
- $50 to $60 CAD / hour
- Contract
Validate employee mapping across functions and cost centers.
Added 1 hour ago
A
Financial Reporting Analyst - FP&A
Applicantz
Montreal, QC
- $50 to $60 CAD / hour
- Contract
Looking for a Financial Analyst FP&A, who compiles and analyzes financial information for the organization. Develops integrated revenue and expense analyses, projections, reports, and…
Added 2 hours ago
GD
Senior Human Factors Engineering Analyst
General Dynamics Mission Systems–Canada
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
We have a new opportunity for a Senior Human Factors Engineering Analyst to join our Ottawa team. Working with HFE and UX practitioners, engineers, customers, and end users, you will serve…
Added 2 hours ago
C
Senior Analyst , AI Operations & Governance
Ciena
Ottawa, ON
- Full-time
Ciena is seeking a hands-on Senior Analyst, AI Operations & Governance to support the administration, operational management, and governance of enterprise AI platforms and services. The…
Added 2 hours ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with 5–8 years of experience in systems analysis, functional consulting, or a similar IT-focused role. The ideal candidate will have hands-on…
Added 2 hours ago
MI
Business Analyst
Maarut Inc
Levis, QC
- Contract
Target candidate: a business analyst with at least 6 years of experience, part of it demonstrated in P&C insurance, ideally in commercial lines or claims within a broker distribution model.…
Added 3 hours ago
TP
Gestionnaire, finances de la chaîne d’approvisionnement et revenues
Turning Point Brands Canada
Laval, QC
- Full-time
Added 3 hours ago
A
Senior Business Analyst
Allshores
Halifax, NS
- Full-time
Allshores is seeking a Senior Business Analyst to play a pivotal role as a trusted partner to business leaders, technology teams, and external vendors. In this role, you will help drive…
Added 4 hours ago
M
Senior Sales Analyst
Multy
Vaughan, ON
- $80,000 to $90,000 USD / year
- Full-time
At the intersection of market demand and manufacturing reality, the Senior Sales Analyst plays a critical commercial role in driving revenue and optimizing retail execution. This position…
Added 4 hours ago
Senior Manager, FP&A & Operational Finance
Ice River Sustainable Solutions
Shelburne, ON
Coach and develop our Financial Analyst and Cost Accountant while fostering a collaborative, high-performing finance team.
Added 4 hours ago
Senior Financial Analyst
Ice River Sustainable Solutions
Shelburne, ON
Ice River Sustainable Solutions is seeking a Senior Financial Analyst to join our growing Finance team.
Added 4 hours ago
H
Financial Analyst
Hays
Belleville, ON
- $80,000 to $103,000 CAD / year
- Full-time
As the organization continues to grow, they are seeking a Financial Analyst to join their team and play a key role in supporting both financial performance and operational decision-making.
Added 4 hours ago
B
Financial Analyst (MHLH)
Boeing
Ottawa, ON · CAN - Ottawa, Canada
- Full-time
Boeing Canada Operations Ltd. is seeking Financial Analyst (MHLH), reporting to the Finance Manager, working out of the Ottawa ON office.
Added 8 hours ago
W
Business Intelligence Analyst
Wiraa
Canada
- Full-time
The Business Intelligence Analyst at Metergy is responsible for managing, developing, and executing the Business Intelligence (BI) and Revenue Assurance Program, overseeing Annual Rate…

Ciena

Senior Analyst , AI Operations & Governance

Ottawa, ON, Canada

The salary range for this position in Canada, is $73,900 to $118,100 CAD · Full-time

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Job details

Pay: The salary range for this position in Canada, is $73,900 to $118,100 CAD
Job type: Full-time
Experience: Typically 5+ years of experience in enterprise platform administration, cloud operations, application support, AI operations, or a related technology role.
Posting language: English
Posted: Oct 26, 2026

Original job description

As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being - on and off the job. Connect with a career that matters.

Ciena is seeking a hands-on Senior Analyst, AI Operations & Governance to support the administration, operational management, and governance of enterprise AI platforms and services. The role will help operate Microsoft 365 Copilot and Copilot Studio, administer AI and LLM gateway capabilities, and establish consistent lifecycle controls for enterprise AI agents.

The successful candidate will work across Enterprise Architecture, Information Security, Infrastructure, Data & Analytics, Legal, Privacy, and business teams to help ensure AI technologies are reliable, secure, cost-conscious, auditable, and responsibly adopted at enterprise scale.

What you will do:

Microsoft Copilot Administration: Administer and support Microsoft 365 Copilot, Copilot Studio, and related Microsoft 365 AI services, including licensing, role and access management, configuration, service health, troubleshooting, and operational support.

AI Platform Operations: Monitor platform health, availability, adoption, and operational readiness; support onboarding, configuration management, release readiness, incident response, root-cause analysis, and continuous improvement.

LLM / AI Gateway Administration: Administer enterprise LLM and AI gateway services, including provider and model onboarding, authentication, access policies, routing, rate limits, quotas, usage controls, audit logging, and operational monitoring.

Agent Governance & AgentOps: Support the lifecycle governance of Copilot Studio and custom AI agents through registration, risk classification, approval, testing, deployment, monitoring, change control, recertification, and retirement.

AI Security & Responsible AI Controls: Partner with Security, Privacy, Legal, and Compliance teams to operationalize guardrails for data protection, prompt injection, content safety, tool access, human oversight, and auditability.

Observability & Reporting: Create and maintain dashboards and operational reporting for availability, latency, errors, token consumption, model usage, agent activity, policy violations, adoption, and cost.

AI FinOps: Support budgets, quotas, showback and chargeback reporting, cost anomaly identification, and model-selection guidance to improve the economics of enterprise AI services.

Service Management: Maintain runbooks, knowledge articles, standard operating procedures, service catalogs, support queues, escalation paths, SLAs, and audit evidence; coordinate incidents and problem-management activities.

Automation: Use PowerShell, APIs, workflow automation, and platform tooling to reduce manual administration and improve the consistency of AI operational controls.

Stakeholder Enablement: Provide practical guidance to development and business teams on approved AI services, platform onboarding, agent publishing, and operational requirements.

What you bring:

Hands-on administration experience with Microsoft 365, Microsoft 365 Copilot, Copilot Studio, Power Platform, and Microsoft Entra ID.

Practical experience operating an LLM Gateway, AI Gateway, API Gateway, or model access control plane in an enterprise environment.

Experience with agent governance, AgentOps, or lifecycle controls for AI agents and autonomous workflows.

Understanding of Azure AI Foundry and Azure OpenAI, with familiarity across additional enterprise model providers or platforms such as AWS Bedrock, Anthropic, or Google Gemini.

Knowledge of authentication and authorization, secrets management, RBAC, API management, audit logging, data protection, and enterprise security controls.

Experience monitoring AI or cloud platforms using tools such as Azure Monitor, Application Insights, OpenTelemetry, Datadog, Grafana, or equivalent platforms.

Ability to analyze service health, latency, usage, token consumption, model costs, and policy-control events.

Working knowledge of IT service management practices and tools such as ServiceNow or Jira.

Automation skills using PowerShell, Python, REST APIs, Microsoft Graph, or workflow automation tools.

Strong troubleshooting, documentation, communication, and cross-functional collaboration skills.

Must haves:

Bachelor's degree in Computer Science, Information Systems, Engineering, Cybersecurity, Data Analytics, Business Technology, or a related field, or equivalent practical experience.

Typically 5+ years of experience in enterprise platform administration, cloud operations, application support, AI operations, or a related technology role.

Hands-on experience administering Microsoft 365 services and supporting enterprise SaaS or cloud platforms.

Demonstrated experience with operational governance, service management, security controls, or compliance processes.

Experience working with cross-functional technical and business stakeholders in a large enterprise environment.

Ability to participate in production support and incident escalation activities as required by the operating model.

The extras you bring:

Microsoft certifications related to Microsoft 365, Power Platform, Azure, Security, or Copilot.

Experience implementing policy enforcement, model routing, failover, caching, rate limiting, virtual keys, token budgets, or audit controls through an AI or LLM Gateway.

Experience governing Copilot Studio agents, custom agents, plugins, connectors, APIs, Retrieval-Augmented Generation solutions, or Model Context Protocol integrations.

Familiarity with AI evaluation, prompt and response tracing, safety testing, red teaming, and responsible AI controls.

Experience developing executive-ready operational dashboards, governance scorecards, and audit evidence.

Pay Range:

The salary range for this position in Canada, is $73,900 to $118,100 CAD

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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More about this job

Responsibilities

The Senior Analyst will manage the administration, operational governance, and lifecycle controls for enterprise AI platforms including Microsoft 365 Copilot. They will collaborate with cross-functional teams to ensure AI technologies are secure, auditable, and cost-effective.

Requirements

Candidates must have at least 5 years of experience in enterprise platform administration or AI operations with hands-on knowledge of Microsoft 365 and AI gateway services. A bachelor's degree in a technical field or equivalent practical experience is required.

Skills

Microsoft 365 Copilot
Copilot Studio
AI Governance
LLM Gateway
Azure AI Foundry
Azure OpenAI
PowerShell
API Management
ServiceNow
Jira
Data Protection
Cloud Operations
AgentOps
RBAC
Python
Microsoft Entra ID

Benefits

Medical insurance
Dental insurance
Vision insurance
DCPP with company matching
Employee Stock Purchase Program
Employee Assistance Program
Paid holidays
Paid sick leave
Vacation time
Paid family leave

Visa sponsorship

Not detected in the job text

Keywords

AI Operations
Governance
Microsoft 365
Copilot Studio
LLM Gateway
Azure AI Foundry
Azure OpenAI
AgentOps
FinOps
PowerShell
Python
REST APIs
Microsoft Graph
ServiceNow
Jira
RBAC
Secrets Management
Audit Logging
Data Protection
Azure Monitor
Application Insights
OpenTelemetry
Datadog
Grafana
Enterprise Architecture
Information Security
Infrastructure
Data & Analytics
Compliance
Cloud Operations

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