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Added 28 mins ago
C
Business Systems Analyst Co-op (Winter 2027), Enterprise Technology & Business Management
CIBC
Toronto, ON
- Full-time
Join our CIBC Technology team as a Business Systems Analyst Co-op and have a real impact in making our clients’ ambitions a reality! This is a great opportunity to be a part of an…
Added 58 mins ago
MC
IT Contract Analyst
MatchBox Consulting Group
Calgary, AB
- Contract
MatchBox Consulting Group is seeking an IT Contract Analyst - Information Systems on behalf of our client for a fixed-term contract running from November 16, 2026.
Added 1 hour ago
R
Senior Technology Acquisition Consultant
Raise
Calgary, AB
- Full-time
…business and technical needs into clear sourcing documents, evaluation criteria, and supplier qualification…
Added 1 hour ago
KR
Valuations Senior Analyst
Kassen Recruitment
AB · Edmonton, AB
- $100,000 to $120,000 CAD / year
- Full-time
A well-regarded organization is seeking a skilled Valuations Senior Analyst to join its finance team. This opportunity is ideal for someone looking to expand their business valuation…
Added 1 hour ago
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IT Operations Analyst III
TD
Toronto, ON
- Full-time
Team members receive in-depth training and shadowing and are measured by in-person evaluation, colleague interaction, first contact resolution, support proficiency and ticketing quality.
Added 1 hour ago
OT
Investment Analyst, Dynamic Asset Allocation, Total Fund Management
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
The Investment Analyst, Dynamic Asset Allocation supports the DAA team in identifying and assessing opportunities to adjust the Fund’s asset mix in response to evolving macroeconomic…
Added 2 hours ago
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Sr. Tech Acquisition Consultant
Akkodis
Calgary, AB
- Contract
Develop RFx/RFSQ documents, technical requirements, evaluation criteria, and scoring matrices.
Added 2 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 2 hours ago
A
Operational Due Diligence Associate Analyst (New Grad Opportunity)
Albourne
Toronto, ON
- $60,000 to $75,000 CAD / year
- Full-time
We are seeking an Operational Due Diligence (ODD) Associate Analyst to join our team in Toronto. This role is ideal for new graduates or early-career professionals interested in alternative…
Added 2 hours ago
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Senior Analyst/Associate, Corporate Development
Corix
Vancouver, BC
- Other
The Senior Analyst / Associate, Corporate Development will be a key member of the Corporate Development team, supporting the origination, evaluation, development, and execution of…
Added 3 hours ago
C
Governance Solutions Analyst Co-op
CIBC
Toronto, ON
- Full-time
…governance across the organization. As a Governance Solutions Analyst Co-op, you will use your knowledge of artificial intelligence (AI) technologies and digital tools, such as ChatGPT and…
Added 3 hours ago
NF
Verification Agent - Bilingual
NorthLake Financial ULC
Barrie, ON
- Full-time
…artificial intelligence (AI) tools to support the screening and evaluation of applications. These tools are used to assist, and not replace, human…
Added 4 hours ago
Policy and Divisional Support Coordinator
Government of Alberta
AB
Added 4 hours ago
IQ
Snowflake Cortex AI Architect | Agentic AI | Montreal, QC
Infinity Quest
Montreal, QC
- Contract
Snowflake Cortex Search, Cortex Analyst, Cortex LLM Functions
Added 4 hours ago
C
Senior Analyst/Associate, Corporate Development
Corix
Vancouver, BC
- Other
Job Details: Job Location: Vancouver - VANCOUVER, BC, Salary Range: Undisclosed, The Senior Analyst / Associate, Corporate Development will be a key member of the Corporate Development…
Added 5 hours ago
TC
Business System Analyst
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $80,000 to $100,000 CAD / year
- Full-time
TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a…
Added 5 hours ago
SENIOR FINANCIAL ANALYST
Bayshore
Mississauga, ON
Senior Financial Analyst is responsible for developing and managing the planning, reporting and analytical tools and processes necessary to successfully support business leaders. This…
Added 5 hours ago
B
CyberSecurity Risk Analyst
BeachHead
Toronto, ON
- $66.67 to $80 CAD / hour
- Contract
Working with one of our top financial clients, this role calls for a CyberSecurity Risk Analyst. This position involves evaluating supplier security controls, negotiating contractual…
Added 6 hours ago
CT
Senior Analyst
Canadian Tire Corporation
Oakville, ON
- Full-time
As a Senior Analyst you will transform customer and financial data into actionable insights that drive strategic decision-making and profitable growth. This role combines traditional…
Added 6 hours ago
CT
Senior Security Analyst, PCI DSS
Canadian Tire Corporation
Oakville, ON
- Full-time
The Senior Security Analyst, PCI is part of the PCI Governance team working with IT and the Business to close PCI compliance gaps and sustain compliance on an on-going basis. The analyst…
Added 6 hours ago
SH
Provincial Medical Labour Relations and Compensation Senior Business Analyst
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
The Senior Business Analyst provides financial and compensation analysis to support the Provincial Medical Labour Relations team in compensation and health-system decision-making. This…
Added 6 hours ago
OP
Crime Intelligence Analyst
Ottawa Police Service
Ottawa, ON
- Full-time
Under the direction of the Supervisor Operational Intelligence Analysis, the Crime Intelligence Analyst is responsible to support the assigned unit by identifying existing or evolving crime…
Added 7 hours ago
Senior Program Analyst
Government of Saskatchewan
Regina, SK
Added 7 hours ago
A
IT Technology Acquisition Specialist
Akkodis
Calgary, AB
- Contract
We are seeking an IT professional, such as a senior IT business analyst or IT sourcing consultant, with extensive experience gathering and assembling requirements across multiple IT service…
Added 7 hours ago
A
Business Development Specialist (Relocation to Saudi Arabia is required.)
aramco
Toronto, ON
- Full-time
Participate in creating the commercial, financial and technical framework for the deal, leads evaluation of business opportunities including valuation techniques and methodologies, defining…

Ciena

Senior Analyst , AI Operations & Governance

Ottawa, ON, Canada

The salary range for this position in Canada, is $73,900 to $118,100 CAD · Full-time

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Job details

Pay: The salary range for this position in Canada, is $73,900 to $118,100 CAD
Job type: Full-time
Experience: Typically 5+ years of experience in enterprise platform administration, cloud operations, application support, AI operations, or a related technology role.
Posting language: English
Posted: Oct 26, 2026

Original job description

As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being - on and off the job. Connect with a career that matters.

Ciena is seeking a hands-on Senior Analyst, AI Operations & Governance to support the administration, operational management, and governance of enterprise AI platforms and services. The role will help operate Microsoft 365 Copilot and Copilot Studio, administer AI and LLM gateway capabilities, and establish consistent lifecycle controls for enterprise AI agents.

The successful candidate will work across Enterprise Architecture, Information Security, Infrastructure, Data & Analytics, Legal, Privacy, and business teams to help ensure AI technologies are reliable, secure, cost-conscious, auditable, and responsibly adopted at enterprise scale.

What you will do:

Microsoft Copilot Administration: Administer and support Microsoft 365 Copilot, Copilot Studio, and related Microsoft 365 AI services, including licensing, role and access management, configuration, service health, troubleshooting, and operational support.

AI Platform Operations: Monitor platform health, availability, adoption, and operational readiness; support onboarding, configuration management, release readiness, incident response, root-cause analysis, and continuous improvement.

LLM / AI Gateway Administration: Administer enterprise LLM and AI gateway services, including provider and model onboarding, authentication, access policies, routing, rate limits, quotas, usage controls, audit logging, and operational monitoring.

Agent Governance & AgentOps: Support the lifecycle governance of Copilot Studio and custom AI agents through registration, risk classification, approval, testing, deployment, monitoring, change control, recertification, and retirement.

AI Security & Responsible AI Controls: Partner with Security, Privacy, Legal, and Compliance teams to operationalize guardrails for data protection, prompt injection, content safety, tool access, human oversight, and auditability.

Observability & Reporting: Create and maintain dashboards and operational reporting for availability, latency, errors, token consumption, model usage, agent activity, policy violations, adoption, and cost.

AI FinOps: Support budgets, quotas, showback and chargeback reporting, cost anomaly identification, and model-selection guidance to improve the economics of enterprise AI services.

Service Management: Maintain runbooks, knowledge articles, standard operating procedures, service catalogs, support queues, escalation paths, SLAs, and audit evidence; coordinate incidents and problem-management activities.

Automation: Use PowerShell, APIs, workflow automation, and platform tooling to reduce manual administration and improve the consistency of AI operational controls.

Stakeholder Enablement: Provide practical guidance to development and business teams on approved AI services, platform onboarding, agent publishing, and operational requirements.

What you bring:

Hands-on administration experience with Microsoft 365, Microsoft 365 Copilot, Copilot Studio, Power Platform, and Microsoft Entra ID.

Practical experience operating an LLM Gateway, AI Gateway, API Gateway, or model access control plane in an enterprise environment.

Experience with agent governance, AgentOps, or lifecycle controls for AI agents and autonomous workflows.

Understanding of Azure AI Foundry and Azure OpenAI, with familiarity across additional enterprise model providers or platforms such as AWS Bedrock, Anthropic, or Google Gemini.

Knowledge of authentication and authorization, secrets management, RBAC, API management, audit logging, data protection, and enterprise security controls.

Experience monitoring AI or cloud platforms using tools such as Azure Monitor, Application Insights, OpenTelemetry, Datadog, Grafana, or equivalent platforms.

Ability to analyze service health, latency, usage, token consumption, model costs, and policy-control events.

Working knowledge of IT service management practices and tools such as ServiceNow or Jira.

Automation skills using PowerShell, Python, REST APIs, Microsoft Graph, or workflow automation tools.

Strong troubleshooting, documentation, communication, and cross-functional collaboration skills.

Must haves:

Bachelor's degree in Computer Science, Information Systems, Engineering, Cybersecurity, Data Analytics, Business Technology, or a related field, or equivalent practical experience.

Typically 5+ years of experience in enterprise platform administration, cloud operations, application support, AI operations, or a related technology role.

Hands-on experience administering Microsoft 365 services and supporting enterprise SaaS or cloud platforms.

Demonstrated experience with operational governance, service management, security controls, or compliance processes.

Experience working with cross-functional technical and business stakeholders in a large enterprise environment.

Ability to participate in production support and incident escalation activities as required by the operating model.

The extras you bring:

Microsoft certifications related to Microsoft 365, Power Platform, Azure, Security, or Copilot.

Experience implementing policy enforcement, model routing, failover, caching, rate limiting, virtual keys, token budgets, or audit controls through an AI or LLM Gateway.

Experience governing Copilot Studio agents, custom agents, plugins, connectors, APIs, Retrieval-Augmented Generation solutions, or Model Context Protocol integrations.

Familiarity with AI evaluation, prompt and response tracing, safety testing, red teaming, and responsible AI controls.

Experience developing executive-ready operational dashboards, governance scorecards, and audit evidence.

Pay Range:

The salary range for this position in Canada, is $73,900 to $118,100 CAD

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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More about this job

Responsibilities

The Senior Analyst will manage the administration, operational governance, and lifecycle controls for enterprise AI platforms including Microsoft 365 Copilot. They will collaborate with cross-functional teams to ensure AI technologies are secure, auditable, and cost-effective.

Requirements

Candidates must have at least 5 years of experience in enterprise platform administration or AI operations with hands-on knowledge of Microsoft 365 and AI gateway services. A bachelor's degree in a technical field or equivalent practical experience is required.

Skills

Microsoft 365 Copilot
Copilot Studio
AI Governance
LLM Gateway
Azure AI Foundry
Azure OpenAI
PowerShell
API Management
ServiceNow
Jira
Data Protection
Cloud Operations
AgentOps
RBAC
Python
Microsoft Entra ID

Benefits

Medical insurance
Dental insurance
Vision insurance
DCPP with company matching
Employee Stock Purchase Program
Employee Assistance Program
Paid holidays
Paid sick leave
Vacation time
Paid family leave

Visa sponsorship

Not detected in the job text

Keywords

AI Operations
Governance
Microsoft 365
Copilot Studio
LLM Gateway
Azure AI Foundry
Azure OpenAI
AgentOps
FinOps
PowerShell
Python
REST APIs
Microsoft Graph
ServiceNow
Jira
RBAC
Secrets Management
Audit Logging
Data Protection
Azure Monitor
Application Insights
OpenTelemetry
Datadog
Grafana
Enterprise Architecture
Information Security
Infrastructure
Data & Analytics
Compliance
Cloud Operations

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