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Added 41 mins ago
UT
USD Clearing & Payments Operations Analyst # 26-27105
US Tech Solutions
Montreal, QC
- $34.52 USD / hour
- Contract
Oversee key control processes with respect to billing, risk and management reporting, at client level.
Added 41 mins ago
KI
Payment Analyst
KYYBA Inc
Montreal, QC
- Contract
Oversee key control processes with respect to billing, risk and management reporting, at client level.
Added 56 mins ago
T
Finance Operations Analyst I
TD
Dieppe, NB
- Full-time
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
Added 56 mins ago
C
Sr Analyst, Automation & Analytics
CIBC
Toronto, ON
- Full-time
The Operations, Transformation and Automation is building and supporting instrumentation, analytics, automation, reporting and capacity management capabilities. We are committed to…
Added 1 hour ago
IG
Payment Operation Analyst
Infotree Global Solutions
Montreal, QC
- Contract
Oversee key control processes with respect to billing, risk and management reporting, at client level.
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GD
Senior Human Factors Engineering Analyst
General Dynamics Mission Systems–Canada
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
We have a new opportunity for a Senior Human Factors Engineering Analyst to join our Ottawa team. Working with HFE and UX practitioners, engineers, customers, and end users, you will serve…
Added 1 hour ago
C
Senior Analyst , AI Operations & Governance
Ciena
Ottawa, ON
- Full-time
Ciena is seeking a hands-on Senior Analyst, AI Operations & Governance to support the administration, operational management, and governance of enterprise AI platforms and services. The…
Added 2 hours ago
Senior Analyst - Treasury
kdc/one
Longueuil, QC
The Senior Treasury Analyst supports the VP of Treasury and Director of Treasury in managing financial risk, funding, and day-to-day liquidity. The role executes and monitors foreign…
Added 3 hours ago
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Project Controller
Swoon
Toronto, ON
- $50 to $55 CAD / hour
- Contract
The Portfolio Coordinator provides governance, reporting, financial, and delivery coordination across a portfolio of Agile, Waterfall, and hybrid initiatives. The role supports effective…
Added 3 hours ago
A
Senior Business Analyst
Allshores
Halifax, NS
- Full-time
Manage requirements change control processes, assessing the impact of proposed changes on scope, schedule, cost, and risk, and communicating changes clearly and promptly to all relevant…
Added 4 hours ago
B
Financial Analyst (MHLH)
Boeing
Ottawa, ON · CAN - Ottawa, Canada
- Full-time
The Financial Analyst develops resource forecasts and Estimates at Completion (EACs) for control accounts, budgets, functions, pools, contracts, and programs. The role compiles and analyzes…
Added 12 hours ago
Senior Analyst, Client Reporting Development Team
Connor, Clark & Lunn Financial Group Ltd.
Vancouver, BC
Interested in joining one of Canada’s top performing asset managers? We are looking for a Senior Analyst for an existing vacancy in our Client Reporting Development Team. The role is suited…
Added 12 hours ago
Senior Analyst, Client Reporting Development Team
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
Interested in joining one of Canada’s top performing asset managers? We are looking for a Senior Analyst for an existing vacancy in our Client Reporting Development Team. The role is suited…
Added 22 hours ago
CA
Global Referentials Management Analyst
Crédit Agricole CIB
Montreal, QC
- Contract
…Crédit Agricole CIB’s support functions, from KYC, Back Offices, Risk, IT, Legal or Finance supporting our growing operations in the Americas and complementing our European and Asian…
Added 23 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 1 day ago
A
Functional Business Analyst
Accenture
Mississauga, ON
- Full-time
Familiarity with OSFI guidelines (e.g., B-13, E-21) and operational risk and control frameworks
Added 2 days ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 2 days ago
CN
Supply Management Analyst
Canadian Natural
Calgary, AB
- Full-time
Make your mark while you grow your career! As a Supply Management Analyst, you'll be responsible for supporting and managing pipe desk operations within the energy sector, ensuring…
Added 2 days ago
TS
Global Equity Derivatives Operations Analyst II
TD Securities
Toronto, ON
- Full-time
The Global Equities Derivatives team is part of Global Operations and Business Services and partners with multiple Sales & Trading teams and other areas within TD Securities globally to…
Added 2 days ago
FC
Planificateur de projet
FOP Consultants
Montreal, QC
- Full-time
…FOP Consultants is looking for a senior IT project management analyst (PCO) motivated to carry out mandates. The main missions will be to support the planning, monitoring and control of IT…
Added 2 days ago
TN
Replenishment Analyst
The North West Company
Winnipeg, MB
- Full-time
In your role as a Replenishment Analyst, at The North West Company (NWC); You will support efficient inventory management, order fulfilment and obsolescence control to meet customer and…
Added 2 days ago
T
Global Equity Derivatives Operations Analyst II
TD
Toronto, ON
- Full-time
The Global Equities Derivatives team is part of Global Operations and Business Services and partners with multiple Sales & Trading teams and other areas within TD Securities globally to…
Added 2 days ago
IG
Compliance Analyst
Insight Global
Toronto, ON
- Contract
Insight Global is looking for a Monitoring & Testing Specialist to support control testing and risk assessment activities across a financial services environment.
Added 3 days ago
C
Intermediate Java Developer
Citi
Mississauga, ON
- Full-time
Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to…
Added 3 days ago
Senior Specialist, Strategic and Reputational Risk (Financial Risk Oversight - Credit Risk)
CMHC - SCHL
Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
Conduct independent oversight to ensure CMHC’s financial risk management and risk control activities are robust and effective.

Ciena

Senior Analyst , AI Operations & Governance

Ottawa, ON, Canada

The salary range for this position in Canada, is $73,900 to $118,100 CAD · Full-time

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Job details

Pay: The salary range for this position in Canada, is $73,900 to $118,100 CAD
Job type: Full-time
Experience: Typically 5+ years of experience in enterprise platform administration, cloud operations, application support, AI operations, or a related technology role.
Posting language: English
Posted: Oct 26, 2026

Original job description

As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being - on and off the job. Connect with a career that matters.

Ciena is seeking a hands-on Senior Analyst, AI Operations & Governance to support the administration, operational management, and governance of enterprise AI platforms and services. The role will help operate Microsoft 365 Copilot and Copilot Studio, administer AI and LLM gateway capabilities, and establish consistent lifecycle controls for enterprise AI agents.

The successful candidate will work across Enterprise Architecture, Information Security, Infrastructure, Data & Analytics, Legal, Privacy, and business teams to help ensure AI technologies are reliable, secure, cost-conscious, auditable, and responsibly adopted at enterprise scale.

What you will do:

Microsoft Copilot Administration: Administer and support Microsoft 365 Copilot, Copilot Studio, and related Microsoft 365 AI services, including licensing, role and access management, configuration, service health, troubleshooting, and operational support.

AI Platform Operations: Monitor platform health, availability, adoption, and operational readiness; support onboarding, configuration management, release readiness, incident response, root-cause analysis, and continuous improvement.

LLM / AI Gateway Administration: Administer enterprise LLM and AI gateway services, including provider and model onboarding, authentication, access policies, routing, rate limits, quotas, usage controls, audit logging, and operational monitoring.

Agent Governance & AgentOps: Support the lifecycle governance of Copilot Studio and custom AI agents through registration, risk classification, approval, testing, deployment, monitoring, change control, recertification, and retirement.

AI Security & Responsible AI Controls: Partner with Security, Privacy, Legal, and Compliance teams to operationalize guardrails for data protection, prompt injection, content safety, tool access, human oversight, and auditability.

Observability & Reporting: Create and maintain dashboards and operational reporting for availability, latency, errors, token consumption, model usage, agent activity, policy violations, adoption, and cost.

AI FinOps: Support budgets, quotas, showback and chargeback reporting, cost anomaly identification, and model-selection guidance to improve the economics of enterprise AI services.

Service Management: Maintain runbooks, knowledge articles, standard operating procedures, service catalogs, support queues, escalation paths, SLAs, and audit evidence; coordinate incidents and problem-management activities.

Automation: Use PowerShell, APIs, workflow automation, and platform tooling to reduce manual administration and improve the consistency of AI operational controls.

Stakeholder Enablement: Provide practical guidance to development and business teams on approved AI services, platform onboarding, agent publishing, and operational requirements.

What you bring:

Hands-on administration experience with Microsoft 365, Microsoft 365 Copilot, Copilot Studio, Power Platform, and Microsoft Entra ID.

Practical experience operating an LLM Gateway, AI Gateway, API Gateway, or model access control plane in an enterprise environment.

Experience with agent governance, AgentOps, or lifecycle controls for AI agents and autonomous workflows.

Understanding of Azure AI Foundry and Azure OpenAI, with familiarity across additional enterprise model providers or platforms such as AWS Bedrock, Anthropic, or Google Gemini.

Knowledge of authentication and authorization, secrets management, RBAC, API management, audit logging, data protection, and enterprise security controls.

Experience monitoring AI or cloud platforms using tools such as Azure Monitor, Application Insights, OpenTelemetry, Datadog, Grafana, or equivalent platforms.

Ability to analyze service health, latency, usage, token consumption, model costs, and policy-control events.

Working knowledge of IT service management practices and tools such as ServiceNow or Jira.

Automation skills using PowerShell, Python, REST APIs, Microsoft Graph, or workflow automation tools.

Strong troubleshooting, documentation, communication, and cross-functional collaboration skills.

Must haves:

Bachelor's degree in Computer Science, Information Systems, Engineering, Cybersecurity, Data Analytics, Business Technology, or a related field, or equivalent practical experience.

Typically 5+ years of experience in enterprise platform administration, cloud operations, application support, AI operations, or a related technology role.

Hands-on experience administering Microsoft 365 services and supporting enterprise SaaS or cloud platforms.

Demonstrated experience with operational governance, service management, security controls, or compliance processes.

Experience working with cross-functional technical and business stakeholders in a large enterprise environment.

Ability to participate in production support and incident escalation activities as required by the operating model.

The extras you bring:

Microsoft certifications related to Microsoft 365, Power Platform, Azure, Security, or Copilot.

Experience implementing policy enforcement, model routing, failover, caching, rate limiting, virtual keys, token budgets, or audit controls through an AI or LLM Gateway.

Experience governing Copilot Studio agents, custom agents, plugins, connectors, APIs, Retrieval-Augmented Generation solutions, or Model Context Protocol integrations.

Familiarity with AI evaluation, prompt and response tracing, safety testing, red teaming, and responsible AI controls.

Experience developing executive-ready operational dashboards, governance scorecards, and audit evidence.

Pay Range:

The salary range for this position in Canada, is $73,900 to $118,100 CAD

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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More about this job

Responsibilities

The Senior Analyst will manage the administration, operational governance, and lifecycle controls for enterprise AI platforms including Microsoft 365 Copilot. They will collaborate with cross-functional teams to ensure AI technologies are secure, auditable, and cost-effective.

Requirements

Candidates must have at least 5 years of experience in enterprise platform administration or AI operations with hands-on knowledge of Microsoft 365 and AI gateway services. A bachelor's degree in a technical field or equivalent practical experience is required.

Skills

Microsoft 365 Copilot
Copilot Studio
AI Governance
LLM Gateway
Azure AI Foundry
Azure OpenAI
PowerShell
API Management
ServiceNow
Jira
Data Protection
Cloud Operations
AgentOps
RBAC
Python
Microsoft Entra ID

Benefits

Medical insurance
Dental insurance
Vision insurance
DCPP with company matching
Employee Stock Purchase Program
Employee Assistance Program
Paid holidays
Paid sick leave
Vacation time
Paid family leave

Visa sponsorship

Not detected in the job text

Keywords

AI Operations
Governance
Microsoft 365
Copilot Studio
LLM Gateway
Azure AI Foundry
Azure OpenAI
AgentOps
FinOps
PowerShell
Python
REST APIs
Microsoft Graph
ServiceNow
Jira
RBAC
Secrets Management
Audit Logging
Data Protection
Azure Monitor
Application Insights
OpenTelemetry
Datadog
Grafana
Enterprise Architecture
Information Security
Infrastructure
Data & Analytics
Compliance
Cloud Operations

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