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Added 3 mins ago
HY
Head of Marketing
Hartmann Young
Vancouver, BC · Greater Vancouver, BC
- Full-time
The company has developed a technology-enabled platform serving a growing consumer market. As the business continues to expand, it is looking to strengthen its marketing capabilities,…
Added 18 mins ago
MS
Jr. Software Engineer - Java, Angular, JavaScript
Motorola Solutions
ON · Gatineau, QC · Quebec, QC
- Full-time
Contributes to the analysis, development, and design of software for the organization’s products and systems under senior guidance.
Added 18 mins ago
M
Senior Android Developer
MapsPeople
Richmond Hill, ON
- Full-time
…To support this journey, we are looking for an experienced Senior Android Developer who is comfortable leading technical initiatives, mentoring developers, and influencing engineering…
Added 33 mins ago
Product Analyst
Barracuda Networks Inc.
Ottawa, ON
…through release and follow-up. You will work directly with engineering, supported by a senior product manager who helps you develop sound product…
Added 33 mins ago
TA
Senior Manager/ Associate Director - Leadership Hiring
Tiger Analytics Inc.
Remote, Canada
- Full-time
- Remote
End-to-End Leadership Hiring: Lead leadership and senior-level hiring mandates across business and technology functions, from requirement intake and talent mapping to offer negotiation and…
Added 48 mins ago
Principal Architect
Zafin
Toronto, ON
The Principal Architect is a senior technical leadership role responsible for defining and maintaining the architectural standards, integration patterns, and technical governance for AI…
Added 48 mins ago
RB
Lead AI Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
…Python). You will effectively communicate and collaborate with engineering teams, business stakeholders, and senior management across multiple projects and organizational…
Added 48 mins ago
Software Dev Engineer, Pricing Shared Platform
Amazon
Vancouver, BC
…code-reviews and mentoring, improving the technical knowledge and engineering practices of your…
Added 48 mins ago
Software Dev Engineer, Pricing Shared Platform
Amazon
Vancouver, BC
…code-reviews and mentoring, improving the technical knowledge and engineering practices of your…
Added 1 hour ago
CS
Azure .Net Developer
Cyber Space Technologies LLC
Toronto, ON
- Contract
We are seeking a highly skilled Senior Azure Applications Developer with extensive experience in cloud-based application development, specifically within the Microsoft Azure ecosystem. In…
Added 1 hour ago
Platform Engineer - AI Engineering
DRW
Montreal, QC
We are looking for a Platform Engineer to help build and operationalize our AI tooling ecosystem. Working closely with the Team Lead and Senior/Staff SWE, you will be the hands-on…
Added 1 hour ago
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Lead AI Engineer
RBC
Toronto, ON
- Full-time
…Python). You will effectively communicate and collaborate with engineering teams, business stakeholders, and senior management across multiple projects and organizational…
Added 1 hour ago
ST
Quality Engineer – Bilingual Korean/English
Sybridge Technologies
ON · Windsor, Ontario
- Full-time
The Quality works closely with various departments including Engineering, Production, and Program Management teams to ensure quality is maintained throughout the entire manufacturing…
Added 1 hour ago
HO
Senior AI Engineer
Hydro One
Toronto, ON
- $90 to $110 CAD / hour
- Contract
We are looking for a Senior AI / Generative AI Engineer to design, build, and scale production-grade AI systems and intelligent agents, integrating advanced AI capabilities into enterprise…
Added 1 hour ago
KR
Senior Automation Engineer
KTek Resourcing
Montreal, QC
- Contract
We are seeking an experienced Senior Automation Engineer with strong expertise in Python development, UNIX/Linux scripting, and software deployment automation. The candidate will design,…
Added 1 hour ago
G
Senior Software Engineer
GryphTech
Mississauga, ON
- Full-time
Senior Software Engineer (AI-First Engineering)Position Summary
Added 1 hour ago
AT
Sr. Software Developer in Test
Align Technology
Toronto, ON
- $123,300 to $169,500 CAD / year
- Full-time
We are looking for a Senior Software Developer in Test (SDT) to join a team responsible for developing and improving the cloud services platform built for automated treatment planning for…
Added 1 hour ago
ES
Dynamics - Powerplatform Engineer
Epsilon Solutions Ltd.
Montreal, QC
- Contract
We are looking for a Senior Microsoft power platform Engineer, who is familiar with AI Builder and Co-Pilots as well as Dynamics and Power Apps. The ideal candidate will have experience…
Added 1 hour ago
RG
Senior D365 F&O Platform Developer
R2 Global
Toronto, ON
- Full-time
Senior Platform Engineer – Dynamics 365 Finance & Operations
Added 2 hours ago
EN
Senior Network Engineer
EGATE Networks
Canada
- Full-time
We’re growing and looking to add a Senior Network Engineer to our team!
Added 2 hours ago
TH
Software Engineer - Mobile App (Expo/React Native)
TopHat HR
Toronto, ON · Greater Toronto Area, Canada
- $95,000 to $105,000 CAD / year
- Full-time
Our client is a Startup Company with a clear product vision and a growing need for engineering talent. They are looking for a motivated and capable Software Engineer to help build and ship…
Added 2 hours ago
MF
Staff Software Engineer
Magnet Forensics
Canada
- Full-time
…instrumental role in that journey. You’ll collaborate with Senior Engineers, Product Managers, and UX Designers to create a cohesive frontend platform that unites multiple SaaS products…
Added 2 hours ago
C
Senior Analyst , AI Operations & Governance
Ciena
Ottawa, ON
- Full-time
Ciena is seeking a hands-on Senior Analyst, AI Operations & Governance to support the administration, operational management, and governance of enterprise AI platforms and services. The…
Added 2 hours ago
M
AVP, Enterprise Digital Capabilities
Manulife
Toronto, ON
- Full-time
Added 2 hours ago
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Architecte principal national / Country Lead Architect
RTX
Longueuil, QC
- Full-time

Ciena

Senior Analyst , AI Operations & Governance

Ottawa, ON, Canada

The salary range for this position in Canada, is $73,900 to $118,100 CAD · Full-time

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Job details

Pay: The salary range for this position in Canada, is $73,900 to $118,100 CAD
Job type: Full-time
Experience: Typically 5+ years of experience in enterprise platform administration, cloud operations, application support, AI operations, or a related technology role.
Posting language: English
Posted: Oct 26, 2026

Original job description

As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being - on and off the job. Connect with a career that matters.

Ciena is seeking a hands-on Senior Analyst, AI Operations & Governance to support the administration, operational management, and governance of enterprise AI platforms and services. The role will help operate Microsoft 365 Copilot and Copilot Studio, administer AI and LLM gateway capabilities, and establish consistent lifecycle controls for enterprise AI agents.

The successful candidate will work across Enterprise Architecture, Information Security, Infrastructure, Data & Analytics, Legal, Privacy, and business teams to help ensure AI technologies are reliable, secure, cost-conscious, auditable, and responsibly adopted at enterprise scale.

What you will do:

Microsoft Copilot Administration: Administer and support Microsoft 365 Copilot, Copilot Studio, and related Microsoft 365 AI services, including licensing, role and access management, configuration, service health, troubleshooting, and operational support.

AI Platform Operations: Monitor platform health, availability, adoption, and operational readiness; support onboarding, configuration management, release readiness, incident response, root-cause analysis, and continuous improvement.

LLM / AI Gateway Administration: Administer enterprise LLM and AI gateway services, including provider and model onboarding, authentication, access policies, routing, rate limits, quotas, usage controls, audit logging, and operational monitoring.

Agent Governance & AgentOps: Support the lifecycle governance of Copilot Studio and custom AI agents through registration, risk classification, approval, testing, deployment, monitoring, change control, recertification, and retirement.

AI Security & Responsible AI Controls: Partner with Security, Privacy, Legal, and Compliance teams to operationalize guardrails for data protection, prompt injection, content safety, tool access, human oversight, and auditability.

Observability & Reporting: Create and maintain dashboards and operational reporting for availability, latency, errors, token consumption, model usage, agent activity, policy violations, adoption, and cost.

AI FinOps: Support budgets, quotas, showback and chargeback reporting, cost anomaly identification, and model-selection guidance to improve the economics of enterprise AI services.

Service Management: Maintain runbooks, knowledge articles, standard operating procedures, service catalogs, support queues, escalation paths, SLAs, and audit evidence; coordinate incidents and problem-management activities.

Automation: Use PowerShell, APIs, workflow automation, and platform tooling to reduce manual administration and improve the consistency of AI operational controls.

Stakeholder Enablement: Provide practical guidance to development and business teams on approved AI services, platform onboarding, agent publishing, and operational requirements.

What you bring:

Hands-on administration experience with Microsoft 365, Microsoft 365 Copilot, Copilot Studio, Power Platform, and Microsoft Entra ID.

Practical experience operating an LLM Gateway, AI Gateway, API Gateway, or model access control plane in an enterprise environment.

Experience with agent governance, AgentOps, or lifecycle controls for AI agents and autonomous workflows.

Understanding of Azure AI Foundry and Azure OpenAI, with familiarity across additional enterprise model providers or platforms such as AWS Bedrock, Anthropic, or Google Gemini.

Knowledge of authentication and authorization, secrets management, RBAC, API management, audit logging, data protection, and enterprise security controls.

Experience monitoring AI or cloud platforms using tools such as Azure Monitor, Application Insights, OpenTelemetry, Datadog, Grafana, or equivalent platforms.

Ability to analyze service health, latency, usage, token consumption, model costs, and policy-control events.

Working knowledge of IT service management practices and tools such as ServiceNow or Jira.

Automation skills using PowerShell, Python, REST APIs, Microsoft Graph, or workflow automation tools.

Strong troubleshooting, documentation, communication, and cross-functional collaboration skills.

Must haves:

Bachelor's degree in Computer Science, Information Systems, Engineering, Cybersecurity, Data Analytics, Business Technology, or a related field, or equivalent practical experience.

Typically 5+ years of experience in enterprise platform administration, cloud operations, application support, AI operations, or a related technology role.

Hands-on experience administering Microsoft 365 services and supporting enterprise SaaS or cloud platforms.

Demonstrated experience with operational governance, service management, security controls, or compliance processes.

Experience working with cross-functional technical and business stakeholders in a large enterprise environment.

Ability to participate in production support and incident escalation activities as required by the operating model.

The extras you bring:

Microsoft certifications related to Microsoft 365, Power Platform, Azure, Security, or Copilot.

Experience implementing policy enforcement, model routing, failover, caching, rate limiting, virtual keys, token budgets, or audit controls through an AI or LLM Gateway.

Experience governing Copilot Studio agents, custom agents, plugins, connectors, APIs, Retrieval-Augmented Generation solutions, or Model Context Protocol integrations.

Familiarity with AI evaluation, prompt and response tracing, safety testing, red teaming, and responsible AI controls.

Experience developing executive-ready operational dashboards, governance scorecards, and audit evidence.

Pay Range:

The salary range for this position in Canada, is $73,900 to $118,100 CAD

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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More about this job

Responsibilities

The Senior Analyst will manage the administration, operational governance, and lifecycle controls for enterprise AI platforms including Microsoft 365 Copilot. They will collaborate with cross-functional teams to ensure AI technologies are secure, auditable, and cost-effective.

Requirements

Candidates must have at least 5 years of experience in enterprise platform administration or AI operations with hands-on knowledge of Microsoft 365 and AI gateway services. A bachelor's degree in a technical field or equivalent practical experience is required.

Skills

Microsoft 365 Copilot
Copilot Studio
AI Governance
LLM Gateway
Azure AI Foundry
Azure OpenAI
PowerShell
API Management
ServiceNow
Jira
Data Protection
Cloud Operations
AgentOps
RBAC
Python
Microsoft Entra ID

Benefits

Medical insurance
Dental insurance
Vision insurance
DCPP with company matching
Employee Stock Purchase Program
Employee Assistance Program
Paid holidays
Paid sick leave
Vacation time
Paid family leave

Visa sponsorship

Not detected in the job text

Keywords

AI Operations
Governance
Microsoft 365
Copilot Studio
LLM Gateway
Azure AI Foundry
Azure OpenAI
AgentOps
FinOps
PowerShell
Python
REST APIs
Microsoft Graph
ServiceNow
Jira
RBAC
Secrets Management
Audit Logging
Data Protection
Azure Monitor
Application Insights
OpenTelemetry
Datadog
Grafana
Enterprise Architecture
Information Security
Infrastructure
Data & Analytics
Compliance
Cloud Operations

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