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Added 7 mins ago
B
Automation Engineer
BMO
Toronto, ON · SCC
- Full-time
Design, develop, implement, and maintain automation solutions using Ansible, ServiceNow and related technologies.
Added 51 mins ago
A
Digital Certificate Management : Toronto, ON (Hybrid) : FTE
AceStack
Toronto, ON
- Full-time
Demonstrated experience using ServiceNow for change management in a regulated enterprise environment (e.g., banking or financial services)
Added 51 mins ago
HO
Payroll Analyst
Hydro One
Toronto, ON
- $40 to $50 CAD / hour
- Contract
Working experience with SAP Payroll system and ServiceNow(Help Desk tool).
Added 1 hour ago
KG
PKI & Certificate Automation Engineer
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Full-time
…REST API integrations, Linux administration, Python scripting, ServiceNow workflow automation, and certificate management ecosystems to support secure application delivery and…
Added 1 hour ago
M
ServiceNow Architect
Mindlance
Woodbridge, ON
- Contract
5-7+ ServiceNow the ITSM for support customer portal to deploy into companies
Added 3 hours ago
TR
Manager, Global Business Systems (Service Delivery)
The Redpath Group
Vaughan, ON
- Full-time
Added 3 hours ago
TT
Tech Ops Analyst II - Inventory & Asset Management
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
- $67,740 to $94,836 CAD / year
- Full-time
Validate and reconcile inventory data across ServiceNow and vendor reports to ensure accuracy
Added 3 hours ago
A
ServiceNow Technical Architect
Alldus
Canada
- Contract
I am currently seeking a ServiceNow Architect This role requires close partnership and collaboration with other Business Stakeholders and Subject Matter Experts.
Added 4 hours ago
N
Coordinator, Leaves (Temporary)
Nutrien
Calgary, AB
- Temporary
Maintain accurate and current employee data in HR systems such as SAP, SuccessFactors, and ServiceNow
Added 4 hours ago
N
Coordinator, Leaves (Temporary)
Nutrien
Saskatoon, SK
- Temporary
Maintain accurate and current employee data in HR systems such as SAP, SuccessFactors, and ServiceNow
Added 4 hours ago
AE
Help Desk Analyst
Agnico Eagle Mines Limited
Timmins, ON
- Full-time
ServiceNow Platform Knowledge or other ITSM tool would be considered an asset;
Added 5 hours ago
M
ServiceNow Architect
Mindlance
Woodbridge, ON
- Contract
5-7+ ServiceNow the ITSM for support customer portal to deploy into companies
Added 5 hours ago
ZS
Digital Certificate Management
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Demonstrated experience using ServiceNow for change management in a regulated enterprise environment (e.g., banking or financial services)
Added 5 hours ago
S
Testing Specialist
SynergyLoft
Vancouver, BC
- Contract
Coordinate testing and defect management using tools like CloudALM, Tricentis, Azure Dev Ops, ServiceNow etc.
Added 5 hours ago
ST
Quality Assurance Analyst
Soroc Technology
Toronto, ON
- $40 to $50 CAD / hour
- Contract
ServiceNow ITSM testing experience (ITSM is preferred )
Added 6 hours ago
A
ServiceNow Developer
Alldus
Canada
- Contract
We are seeking a Mid-Level ServiceNow Developer to design, develop, configure, and maintain ServiceNow applications and workflows supporting enterprise and government environments. The…
Added 6 hours ago
ZS
Automation Engineer
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Demonstrated experience using ServiceNow for change management in a regulated enterprise environment (e.g., banking or financial services)
Added 6 hours ago
A
Digital Certificate Management Engineer / Toronto, ON - (Hybrid)
AceStack
Toronto, ON
- Full-time
Use ServiceNow for change management, approvals, documentation, and change tracking within a regulated enterprise environment.
Added 7 hours ago
C
Senior Analyst , AI Operations & Governance
Ciena
Ottawa, ON
- Full-time
Working knowledge of IT service management practices and tools such as ServiceNow or Jira.
Added 20 hours ago
BT
Bilingual Service Desk Analyst
Buchanan Technologies
Charlottetown, PE
- Full-time
IT Service Management tools (BMC Helix, ServiceNow, Jira, etc.)
Added 21 hours ago
BV
Infrastructure Analyst - Business Analyst II
Bow Valley College
Calgary, AB
- Full-time
…dashboards, maintaining accurate service catalog entries within ServiceNow, and collaborating with cross-functional teams to enhance workflows and automation. The role involves second-level…
Added 23 hours ago
SS
Gestionnaire mondial du centre de services/Manager Service Desk
SITA Switzerland Sarl
Montreal, QC
- Full-time
…coverage, workforce transformation and value realization from ServiceNow, CMDB, AI, automation and service…
Added 1 day ago
ZT
Technical Business Systems Analyst
Zensar Technologies
Toronto, ON
- $95,000 to $100,000 CAD / year
- Full-time
Exposure to enterprise systems such as Oracle Cloud, ServiceNow (SNOW), Workday, or Source point.
Added 2 days ago
BC
Senior DB2 DBA
BMO Capital Markets
Toronto, ON
- Full-time
Added 2 days ago
PC
IT Lead Specialist - Enterprise Infrastructure Intelligence / Splunk
Parkland Corporation
Calgary, AB
- Full-time
Integrate Splunk with SolarWinds, ThousandEyes, ServiceNow, the CMDB, cloud-native tools, security platforms, automation, and the EII analytical plane.

Ciena

Senior Analyst , AI Operations & Governance

Ottawa, ON, Canada

The salary range for this position in Canada, is $73,900 to $118,100 CAD · Full-time

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Job details

Pay: The salary range for this position in Canada, is $73,900 to $118,100 CAD
Job type: Full-time
Experience: Typically 5+ years of experience in enterprise platform administration, cloud operations, application support, AI operations, or a related technology role.
Posting language: English
Posted: Oct 26, 2026

Original job description

As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being - on and off the job. Connect with a career that matters.

Ciena is seeking a hands-on Senior Analyst, AI Operations & Governance to support the administration, operational management, and governance of enterprise AI platforms and services. The role will help operate Microsoft 365 Copilot and Copilot Studio, administer AI and LLM gateway capabilities, and establish consistent lifecycle controls for enterprise AI agents.

The successful candidate will work across Enterprise Architecture, Information Security, Infrastructure, Data & Analytics, Legal, Privacy, and business teams to help ensure AI technologies are reliable, secure, cost-conscious, auditable, and responsibly adopted at enterprise scale.

What you will do:

Microsoft Copilot Administration: Administer and support Microsoft 365 Copilot, Copilot Studio, and related Microsoft 365 AI services, including licensing, role and access management, configuration, service health, troubleshooting, and operational support.

AI Platform Operations: Monitor platform health, availability, adoption, and operational readiness; support onboarding, configuration management, release readiness, incident response, root-cause analysis, and continuous improvement.

LLM / AI Gateway Administration: Administer enterprise LLM and AI gateway services, including provider and model onboarding, authentication, access policies, routing, rate limits, quotas, usage controls, audit logging, and operational monitoring.

Agent Governance & AgentOps: Support the lifecycle governance of Copilot Studio and custom AI agents through registration, risk classification, approval, testing, deployment, monitoring, change control, recertification, and retirement.

AI Security & Responsible AI Controls: Partner with Security, Privacy, Legal, and Compliance teams to operationalize guardrails for data protection, prompt injection, content safety, tool access, human oversight, and auditability.

Observability & Reporting: Create and maintain dashboards and operational reporting for availability, latency, errors, token consumption, model usage, agent activity, policy violations, adoption, and cost.

AI FinOps: Support budgets, quotas, showback and chargeback reporting, cost anomaly identification, and model-selection guidance to improve the economics of enterprise AI services.

Service Management: Maintain runbooks, knowledge articles, standard operating procedures, service catalogs, support queues, escalation paths, SLAs, and audit evidence; coordinate incidents and problem-management activities.

Automation: Use PowerShell, APIs, workflow automation, and platform tooling to reduce manual administration and improve the consistency of AI operational controls.

Stakeholder Enablement: Provide practical guidance to development and business teams on approved AI services, platform onboarding, agent publishing, and operational requirements.

What you bring:

Hands-on administration experience with Microsoft 365, Microsoft 365 Copilot, Copilot Studio, Power Platform, and Microsoft Entra ID.

Practical experience operating an LLM Gateway, AI Gateway, API Gateway, or model access control plane in an enterprise environment.

Experience with agent governance, AgentOps, or lifecycle controls for AI agents and autonomous workflows.

Understanding of Azure AI Foundry and Azure OpenAI, with familiarity across additional enterprise model providers or platforms such as AWS Bedrock, Anthropic, or Google Gemini.

Knowledge of authentication and authorization, secrets management, RBAC, API management, audit logging, data protection, and enterprise security controls.

Experience monitoring AI or cloud platforms using tools such as Azure Monitor, Application Insights, OpenTelemetry, Datadog, Grafana, or equivalent platforms.

Ability to analyze service health, latency, usage, token consumption, model costs, and policy-control events.

Working knowledge of IT service management practices and tools such as ServiceNow or Jira.

Automation skills using PowerShell, Python, REST APIs, Microsoft Graph, or workflow automation tools.

Strong troubleshooting, documentation, communication, and cross-functional collaboration skills.

Must haves:

Bachelor's degree in Computer Science, Information Systems, Engineering, Cybersecurity, Data Analytics, Business Technology, or a related field, or equivalent practical experience.

Typically 5+ years of experience in enterprise platform administration, cloud operations, application support, AI operations, or a related technology role.

Hands-on experience administering Microsoft 365 services and supporting enterprise SaaS or cloud platforms.

Demonstrated experience with operational governance, service management, security controls, or compliance processes.

Experience working with cross-functional technical and business stakeholders in a large enterprise environment.

Ability to participate in production support and incident escalation activities as required by the operating model.

The extras you bring:

Microsoft certifications related to Microsoft 365, Power Platform, Azure, Security, or Copilot.

Experience implementing policy enforcement, model routing, failover, caching, rate limiting, virtual keys, token budgets, or audit controls through an AI or LLM Gateway.

Experience governing Copilot Studio agents, custom agents, plugins, connectors, APIs, Retrieval-Augmented Generation solutions, or Model Context Protocol integrations.

Familiarity with AI evaluation, prompt and response tracing, safety testing, red teaming, and responsible AI controls.

Experience developing executive-ready operational dashboards, governance scorecards, and audit evidence.

Pay Range:

The salary range for this position in Canada, is $73,900 to $118,100 CAD

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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More about this job

Responsibilities

The Senior Analyst will manage the administration, operational governance, and lifecycle controls for enterprise AI platforms including Microsoft 365 Copilot. They will collaborate with cross-functional teams to ensure AI technologies are secure, auditable, and cost-effective.

Requirements

Candidates must have at least 5 years of experience in enterprise platform administration or AI operations with hands-on knowledge of Microsoft 365 and AI gateway services. A bachelor's degree in a technical field or equivalent practical experience is required.

Skills

Microsoft 365 Copilot
Copilot Studio
AI Governance
LLM Gateway
Azure AI Foundry
Azure OpenAI
PowerShell
API Management
ServiceNow
Jira
Data Protection
Cloud Operations
AgentOps
RBAC
Python
Microsoft Entra ID

Benefits

Medical insurance
Dental insurance
Vision insurance
DCPP with company matching
Employee Stock Purchase Program
Employee Assistance Program
Paid holidays
Paid sick leave
Vacation time
Paid family leave

Visa sponsorship

Not detected in the job text

Keywords

AI Operations
Governance
Microsoft 365
Copilot Studio
LLM Gateway
Azure AI Foundry
Azure OpenAI
AgentOps
FinOps
PowerShell
Python
REST APIs
Microsoft Graph
ServiceNow
Jira
RBAC
Secrets Management
Audit Logging
Data Protection
Azure Monitor
Application Insights
OpenTelemetry
Datadog
Grafana
Enterprise Architecture
Information Security
Infrastructure
Data & Analytics
Compliance
Cloud Operations

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