Jobs in Canada

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Added 4 hours ago
CI
BC - Site Manager
Calian in Space & Technology
Greenwood, NS
- Full-time
Must have one of the following a High School Diploma, College Diploma, or University Degree · Applicants must possess a one of the following: High School Diploma, College Diploma, or University Degree
Added 11 hours ago
MC
SAP OTC Service Delivery Manager – Projects & Enhancements (36082)
Myticas Consulting
Toronto, ON
- Contract
SAP certification required
Added 11 hours ago
TH
Concepteur Web
The Home Depot Canada
Toronto, ON
- Full-time
Deployment Strategy: Develop and lead the rollout strategy, including go-live plans, data migration procedures, and the cutover plan, ensuring the successful implementation of major…
Added 11 hours ago
TH
ARCHITECT TECHNOLOGY, DATA
The Home Depot Canada
Toronto, ON
- Full-time
Deployment Strategy: Develop and lead the rollout strategy, including go-live plans, data migration procedures, and the cutover plan, ensuring the successful implementation of major…
Added 13 hours ago
IE
Sr. Specialist, Procurement Project Management
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…Reporting to the Senior Manager, Global Procurement, this role will lead complex Direct and Indirect procurement initiatives, driving strategic sourcing, supplier management, and…
Added 13 hours ago
AN
Accountant
Alberta Newsprint Company
Alexis Whitecourt 232, AB · Whitecourt, AB
- Full-time
…operations, manage the month-end and year-end close processes, lead year-end audit preparations, and ensure compliance with relevant accounting standards. You will also mentor junior…
Added 13 hours ago
HD
ARCHITECT TECHNOLOGY, DATA
HOME DEPOT CANADA, INC.
Canada
- Full-time
Deployment Strategy: Develop and lead the rollout strategy, including go-live plans, data migration procedures, and the cutover plan, ensuring the successful implementation of major…
Added 15 hours ago
L
Associate Product Manager
Loblaw
Brampton, ON
- Full-time
Develop project timelines and assign tasks to team members within SAP system
Added 15 hours ago
GB
SAP EAM Lead
Global Business Ser. 4u
AB · Alberta, Canada
- Full-time
The SAP EAM Technical Lead/Mgr is responsible for the technical architecture, development, and implementation of SAP Enterprise Asset Management (EAM) solutions. This role supervises…
Added 16 hours ago
WE
Intermediate/Senior Structural Engineer
Williams Engineering Canada Inc
Edmonton, AB
- Full-time
Collaborate with the Team lead/ Project Manager/ Engineering Manager in providing our clients with finished projects in a timely manner.
Added 16 hours ago
FF
Manager - Financial Planning Analysis
Foliot Furniture
Saint-Jérôme, QC
- Full-time
We are currently seeking a Senior Manager – Financial Planning and Analysis to lead our financial planning and commercial business partnering activities. Reporting to the Senior Director,…
Added 16 hours ago
JF
SAP Functional Analyst · Order to Cash
Johnvince Foods
Toronto, ON
- $90,000 to $110,000 CAD / year
Our Vision: To lead the way in redefining customer experiences through flavourful snacking and service solutions.
Added 16 hours ago
JF
Manager, SAP Solutions
Johnvince Foods
Toronto, ON
- $135,000 to $150,000 CAD / year
- Full-time
Manager, SAP Solutions · Centre of Excellence Manager
Added 17 hours ago
S
DCN Manufacturing Engineer
SLB
Calgary, AB
- Full-time
Develop, maintain, and optimize SAP work order routings, manufacturing workflows, and digital work instructions.
Added 18 hours ago
Senior Project Manager - Critical Infrastructure Modernization
Bell
Regina, SK
Lead project intake by capturing customer or internal requests, defining scope, success criteria, and preparing executive summaries
Added 18 hours ago
Senior Project Manager - Critical Infrastructure Modernization
Bell
Regina, SK
Lead project intake by capturing customer or internal requests, defining scope, success criteria, and preparing executive summaries
Added 1 day ago
Project Engineer - Manufacturing
Manpower
Brampton, ON
Lead root cause investigations and implement corrective and preventive actions to address production and equipment-related issues.
Added 1 day ago
A
Senior Manager SAP Record-to-Report (R2R)
Altis
Toronto, ON
- $150,000 to $200,000 CAD / year
- Full-time
Join a fast-growing technology consulting team where youll lead complex SAP Finance initiatives and help organizations transform the way they operate. As a Senior Manager, youll bring…
Added 1 day ago
DB
Quality Specialist
Default Brand
Whitby, ON
- Full-time
Proven instructional and communication skills, with the ability to lead quality teams and investigations.
Added 1 day ago
T
Sr. Pay Analyst
Teck
Trail, BC
- $95,856 to $103,632 CAD / year
- Full-time
- On-site
…Columbia, is one of the world’s largest fully integrated zinc and lead smelting and refining complexes. Located in the beautiful West Kootenay region of southeastern, British Columbia,…
Added 1 day ago
CC
Senior Director, People Operations
Ciena Corporation
Ottawa, ON
- Full-time
The Must Haves:
Added 1 day ago
TT
Production Line Leader
Toper Temps Inc.
Mississauga, ON
- $19.25 CAD / hour
- Full-time
- On-site
…lean manufacturing principles, and utilize ERP systems such as SAP to streamline operations and enhance…
Added 1 day ago
W
Senior Project Manager
Worley
Calgary, AB · Edmonton, AB · Vancouver, BC
- Full-time
Build, lead, mentor and develop high-performing multidisciplinary and multi-location teams.
Added 1 day ago
CA
Proposal manager
CAABB ABB Inc.
Milton, ON · Saint-Laurent, QC
- $128,850 to $155,000 CAD / year
- Full-time
At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join…
Added 1 day ago
IO
Procurement Specialist, Contracts
Irving Oil Limited
Saint John, NB
- $66,267 to $87,804 CAD / year
- Full-time
Lead strategic sourcing initiatives to drive value and cost savings

Senior Director, People Operations

Ottawa, ON, Canada

The salary range for this role in Canada is $177, 100 - $282, 900 The salary range for this role in the USA is $204, 100 - $326, 100 · Full-time

Apply on ciena.wd5.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: The salary range for this role in Canada is $177, 100 - $282, 900 The salary range for this role in the USA is $204, 100 - $326, 100
Job type: Full-time
Posting language: English
Posted: Nov 13, 2026

Original job description

As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being - on and off the job. Connect with a career that matters.

The Senior Director, People Operations leads Ciena’s global HR technology, HRIS, and employee-services functions (People Connect). This leader owns the HR technology roadmap, modernizes the HR tech stack, and drives responsible adoption of AI and automation.

The role ensures employees and managers receive efficient, consistent, high-quality support across the employee lifecycle. It requires strategic HR-operations expertise, technology and product management skills, process-improvement discipline, and strong change leadership.

Key Responsibilities

HR Technology and HRIS

Own the global HR technology strategy, roadmap, architecture, budget, vendors, and delivery governance.

Lead the HRIS function, ensuring reliable, secure, integrated core HR systems (HCM, payroll interfaces, benefits, time, ATS, learning, performance, compensation, analytics, employee-service platforms).

Partner with IT, Finance, Legal, Privacy, Security, and business leaders on priorities, integration standards, data governance, and access controls.

Run HR technology like a product: prioritized roadmap, business cases, success metrics, releases, and adoption across regions.

Apply a “global process first, technology second” approach: standardize processes, limit customization, and balance global scale with local legal and works-council needs.

Own HR data quality and protecting employee privacy.

Define and execute the HR AI and automation strategy across employee services, HR operations, talent, and workforce planning.

Deploy AI-enabled capabilities such as virtual assistants, knowledge management, case triage, policy Q&A, analytics, and workflow automation.

Establish responsible-AI guardrails with IT, Legal, Privacy, Security, and works councils covering privacy, bias, explainability, and human oversight of employee-impacting decisions.

Build HR-team AI fluency and measure impact (cycle time, deflection, service quality, satisfaction, cost savings, capacity released).

Employee Services and Shared Services

Own the global People Connect organization, including HR shared services, case management, policy administration, onboarding/offboarding, and employee inquiries.

Design an employee-services model that balances global consistency, local relevance, self-service, and high-touch support.

Deliver a modern service experience: self-service, searchable knowledge base, guided workflows, omnichannel support, and clear escalation paths.

Use process mapping, journey design, and continuous improvement to reduce friction, rework, and resolution time.

Manage service metrics (case volume, first-contact resolution, resolution time, backlog, quality, satisfaction, cost per case, self-service adoption).

Lead workforce planning, coaching, and performance for the team, shifting work from transactional tasks to complex cases and knowledge stewardship alongside AI.

Partner with HR COEs, HR business partners, Payroll, Benefits, Legal, IT, and vendors.

Leadership and Transformation

Build and retain a high-performing global team across HRIS, employee services and process improvement.

Lead large-scale transformation: system implementations, services redesign, process standardization, and AI adoption.

Translate people strategy into an HR-operations roadmap with clear priorities, owners, risks, and outcomes.

Influence executives, regional leaders, and partners with data; manage competing priorities.

Manage budget, forecasts, vendor spend, and value realization.

The Must Haves:

Bachelor’s degree in HR, Business, Information Systems, Computer Science, or related field; advanced degree or certification a plus.

12+ years in HR operations, HR technology, HRIS, shared services, or HR transformation, including 7+ years leading multi-site or global teams.

Proven ownership of an HRIS/HCM platform at scale (e.g., Workday, SAP SuccessFactors, Oracle HCM), including implementations, integrations, upgrades, and vendor management.

Experience designing or leading global shared-services or employee-services organizations.

Process-improvement expertise (Lean, Six Sigma, service design) and practical experience scaling AI, automation, chatbots, or RPA.

Strong analytics and business-case skills, with excellent stakeholder management, change leadership, and ability to work across time zones.

Nice to Have:

Experience in a global company of roughly 5,000–20,000 employees across multiple countries and regulatory environments.

Familiarity with modern HR tech ecosystems (HCM, ATS, LMS, payroll, integration middleware, HR data warehouses, BI, case management).

Experience with AI governance, privacy-by-design, and employee-data protection.

Experience with low-code workflow automation, process mining, conversational AI, and works councils or complex international employment law.

Success Measures

The Senior Director will be accountable for outcomes such as:

Reliable, secure, adopted HR platforms with better data quality and integration health.

A clear, funded HR technology and AI roadmap aligned to business priorities.

Higher self-service adoption, faster resolution, better first-contact resolution, lower backlog, and stronger employee satisfaction.

Reduced cost-to-serve, cycle time, and manual effort.

Responsible, governed AI deployment with measurable benefits.

A scalable global services model and an engaged, resilient team.

Leadership Attributes

Strategic and systems-oriented: Connects technology, process, data, people, and business outcomes.

Employee-centered: Designs services around employee needs, not internal silos.

Pragmatic innovator: Pursues AI and automation where value, feasibility, and responsible use are clear.

Operational rigor: Uses metrics and root-cause analysis to improve performance.

Collaborative leader: Builds trust across HR, IT, Legal, Finance, and regions.

Change catalyst: Helps employees and HR teams adopt new ways of working.

Pay Ranges:
The salary range for this role in Canada is $177, 100 - $282, 900
The salary range for this role in the USA is $204, 100 - $326, 100

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Apply on ciena.wd5.myworkdayjobs.com About employer

More about this job

Responsibilities

The Senior Director will own Ciena's HR technology strategy and HRIS platforms, and lead the global employee-services team. The role also drives AI and automation in HR services and builds the team and processes that support employees and managers.

Requirements

Candidates need 12+ years in HR operations, HR technology or HR transformation, including 7+ years leading global teams. They must have owned an HCM platform at scale such as Workday, SAP SuccessFactors or Oracle HCM, and bring process-improvement and AI or automation experience.

Skills

HRIS
HCM platforms
Workday
SAP SuccessFactors
Oracle HCM
ATS
LMS
payroll integration
HR data governance
middleware integration
HR data warehouse
BI
case management
knowledge management
virtual assistant
chatbots
RPA
workflow automation
process mining
low-code automation
Lean
Six Sigma
service design
business case development
vendor management

Benefits

Medical, dental and vision plans
401(k) or DCPP with company matching
Employee Stock Purchase Program
Employee Assistance Program
Paid holidays, sick leave and vacation
Discretionary incentive bonus

Keywords

HRIS
HCM
Workday
SAP SuccessFactors
Oracle HCM
HR technology
HR shared services
employee services
People Operations
HR transformation
HR AI
responsible AI
chatbots
RPA
Lean
Six Sigma
service design
HR analytics
payroll integration
global HR

Seniority

Director

Perks

Generous paid time off
Retirement plan
Performance bonus
Stock or equity
Wellness program

Tools

Workday
SAP SuccessFactors
Oracle HCM
chatbots
RPA

Languages

English

Fields of study

Human Resources
Business
Information Systems
Computer Science

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Work requirements

Jobs in Canada