Service Coordinator

Role Responsibilities

• Log, track, prioritize, and follow up on service requests in SAP to support timely completion of service calls.
• Coordinate and dispatch refrigeration service mechanics based on urgency, availability, skill set, and location.
• Serve as a primary point of contact for customers and account managers, responding to inquiries and providing service status updates.
• Maintain accurate service documentation, including purchase orders, invoices, work orders, service reports, and customer interactions.
• Order and follow up on parts and materials required to complete service repairs and maintenance work.
• Support service mechanics by addressing day-to-day needs, escalating concerns to the Service Manager, and recommending process improvements.

Required Professional Knowledge, Skills & Qualifications

• College diploma or an equivalent combination of education and relevant experience.
• 1-3 years of relevant experience in service coordination, dispatch, administration, or a related role.
• Strong organizational, time management, and prioritization skills with excellent attention to detail.
• Excellent communication and customer service skills, with the ability to work effectively with customers, account managers, technicians, and internal teams.
• Proficiency with SAP, scheduling and dispatch software, or similar service management systems.
• Basic knowledge of refrigeration systems, service processes, and inventory or parts management.
• Proven ability to multitask, solve problems, and remain effective in a fast-paced, deadline-driven environment.
• Sound judgment when prioritizing service requests and coordinating resources.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Join our team! This is an existing vacancy that we are actively looking to fill.

Company Profile 

CIMCO specializes in the engineering, design, manufacture, installation and service of complex thermal building solutions for industrial, process cooling and recreational refrigeration and mechanical systems. For more than 100 years, CIMCO’s leadership and unparalleled research, development and manufacturing programs has put us at the forefront of industry advancements and technological breakthroughs. Our professional engineers, technicians and designers apply innovative state-of-the-art equipment and refrigerants to develop systems that meet even the most complex thermal challenges.

We offer our employees excellent compensation, medical and dental benefit programs, retirement savings options, career development opportunities, mentoring and continuing education.

CIMCO is committed to creating an inclusive environment where people from all backgrounds can thrive. Together, we embrace diversity of thought, experience, and perspective, as we combine our unique skills and capabilities to drive successful outcomes for all stakeholders. As an equal opportunity employer, CIMCO provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Please note that our hiring processes will involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.