Customer Service Representative - Bilingual in French
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 1+ years' customer service experience
- Posting language
- English
- Posted
Original job description
Requisition Number: 238249
Job Description
Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Responsibilities include answering customer calls and providing prompt issue resolution; data entry; assisting in account reconciliation; preparing reports and invoices; processing new accounts and orders; making outbound customer calls to obtain information and/or to provide follow up to resolve customer issues; and occasional miscellaneous projects.
Skills/Qualifications
Required
Cintas provides extended health care coverage for many services not covered by the Provincial Health Care System. This coverage is provided at no cost to employee-partners.
Additionally, Our Employee-partners Enjoy
A reasonable estimate of base salary for this role ranges between $19.84 - $25.01/Hour. The range takes into account factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, and other business and organization needs. Please note, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decision are dependent on the facts and circumstances of each decision.
Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.
In accordance with applicable laws (including human rights and accessibility legislation), accommodations will be provided in all parts of the hiring process. Applicants are required to make their needs known in advance.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, provincial, or federal law.
This job posting will remain open for at least five (5) days.
Job Category: Service
Organization: Operations
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift
Position Type: Replacement
Job Description
Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Responsibilities include answering customer calls and providing prompt issue resolution; data entry; assisting in account reconciliation; preparing reports and invoices; processing new accounts and orders; making outbound customer calls to obtain information and/or to provide follow up to resolve customer issues; and occasional miscellaneous projects.
Skills/Qualifications
Required
- 1+ years' customer service experience
- High School Diploma/GED; Bachelor's Degree preferred
- Bilingual in French and English
- Experience with heavy inbound and outbound calls and transferring calls
- 3+ years' business-to-business account support
- Proficiency with Microsoft Office (Word, Excel and Outlook) and intranet/internet
- Experience with proofreading and editing documents
Cintas provides extended health care coverage for many services not covered by the Provincial Health Care System. This coverage is provided at no cost to employee-partners.
Additionally, Our Employee-partners Enjoy
- Competitive Pay
- Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
- Disability, Life and AD&D Insurance, 100% Company Paid
- Paid Vacation and Holidays
- Skills Development, Training and Career Advancement Opportunities
A reasonable estimate of base salary for this role ranges between $19.84 - $25.01/Hour. The range takes into account factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, and other business and organization needs. Please note, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decision are dependent on the facts and circumstances of each decision.
Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.
In accordance with applicable laws (including human rights and accessibility legislation), accommodations will be provided in all parts of the hiring process. Applicants are required to make their needs known in advance.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, provincial, or federal law.
This job posting will remain open for at least five (5) days.
Job Category: Service
Organization: Operations
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift
Position Type: Replacement
More about this job
Responsibilities
Provide customer service to internal partners and external customers by answering calls, resolving issues, and making follow-up or information-gathering calls. Enter data, assist with account reconciliation, prepare reports and invoices, process new accounts and orders, and support miscellaneous projects.
Requirements
Requires at least one year of customer service experience, a high school diploma or GED, and bilingual proficiency in French and English; a bachelor's degree is preferred. Preferred qualifications include experience with heavy inbound and outbound calls, three or more years of business-to-business account support, Microsoft Office and internet/intranet proficiency, and proofreading and editing experience.
Skills
- Customer Service
- French
- English
- Inbound Calls
- Outbound Calls
- Issue Resolution
- Data Entry
- Account Reconciliation
- Report Preparation
- Invoice Preparation
- Order Processing
- Account Support
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Proofreading
Benefits
- Extended Health Care Coverage
- Deferred Profit Sharing Plan
- Disability Insurance
- Life Insurance
- Accidental Death and Dismemberment Insurance
- Paid Vacation
- Paid Holidays
- Skills Development
- Training
- Career Advancement Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Administrative
Keywords
- Customer Service
- French
- English
- Inbound Calls
- Outbound Calls
- Call Transfers
- Issue Resolution
- Data Entry
- Account Reconciliation
- Report Preparation
- Invoice Preparation
- New Account Processing
- Order Processing
- Business-To-Business Account Support
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Intranet
- Internet
- Proofreading
- Editing