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Added 1 min ago
I
UI/UX Researcher & Designer
Intelerad
Canada
- Full-time
…for PACS Europe UK/Ireland in the 2026 Best in KLAS: Global Software (Non-US)…
Added 5 mins ago
Full Stack Engineer
Scotiabank
Toronto, ON
Lead the design and implementation of secure, accessible, and responsive web applications, reusable user-interface components, RESTful APIs, microservices, event-driven integrations, and…
Added 14 mins ago
MC
Technical Consultant III (35732)
Myticas Consulting
Toronto, ON
- Full-time
We are seeking a Senior Technical Consultant / Software Engineer III (Team Lead) to lead the technical delivery of complex enterprise SaaS implementations within the banking and financial…
Added 35 mins ago
OH
Senior Quality Assurance Engineer
Ontario Health
Toronto, ON
- Full-time
5–7 years of information technology experience, particularly in application development, data analysis, data architecture or systems analysis, with significant experience in performance…
Added 53 mins ago
S
Cloud Administrator (Intern)
SOTI
Mississauga, ON
- Full-time
…alongside experienced Cloud Administrators and collaborate with development, IT, and support…
Added 53 mins ago
IF
Solution Architect, Digital Products
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Brings solid experience with cloud environments, integration architectures, software development, and Agile and DevOps methodologies.
Added 53 mins ago
Sales Steering Analyst
Volkswagen AG
Ajax, ON
Closely collaborate with overall Audi data strategy team within Business Development and Digital NAR. Represent department as member of the Data Science Community.
Added 1 hour ago
A
SAP Finance Lead
Accenture
Montreal, QC
- Full-time
For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world's most…
Added 1 hour ago
H
Marketing Manager
HighlightTA
Remote, Canada
- $90,000 to $100,000 CAD / year
- Full-time
- Remote
PPO combines advanced hardware, software and very large datasets to make the food we eat safer and better. Our inspection systems help food processors catch problems that the human eye, and…
Added 1 hour ago
Manager III, Software Development, Price Memory
Amazon
Vancouver, BC
Every time a customer checks whether a deal is real or asks what a product cost last month, they rely on systems your team builds and operates. Amazon's Price Memory team owns the…
Added 1 hour ago
T
Sr. Business Systems Analyst
TD
Toronto, ON
- Full-time
The Enterprise Marketing Technology team is responsible for the systems that build a better understanding of our customers and prospective customers so we can connect them with the right…
Added 1 hour ago
T
Bus Sys Analysis Specialist (Enterprise Marketing Technology)
TD
Toronto, ON
- Full-time
The Enterprise Marketing Technology team is responsible for the systems that build a better understanding of our customers and prospective customers so we can connect them with the right…
Added 1 hour ago
S
Salesforce Developer - Montreal
Slalom
Montreal, QC
- Full-time
Front-end development experience with Lightning Web Components
Added 1 hour ago
H
Senior Product Owner
Highspring
Montreal, QC
- Contract
We are looking for an experienced Product Owner to join a Highspring delivery team supporting a large-scale digital product initiative. In this role, you will act as the bridge between…
Added 1 hour ago
ES
Associate Support Analyst, Procurement
Euna Solutions
ON · Oakville, Ontario
- Full-time
The Support team at Euna Solutions is the front line for public sector organizations that depend on our software every day to serve their communities. As an Associate Support Analyst,…
Added 2 hours ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
…administration, implementation, and maintenance of the City’s website, web-based applications, software, data (including databases and interfaces), enterprise system and other…
Added 2 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Contribute to the development and implementation of relevant IT policies, standards, and operating procedures within the team’s technical domain
Added 2 hours ago
MG
Senior Software Developer
MarshallZehr Group Inc.
Waterloo, ON
- $135,000 to $165,000 CAD / year
- Full-time
MarshallZehr Group Inc. (“MZ”) provides customized construction and development financial solutions for high-performing real estate developers. Since 2008, MarshallZehr has grown to become…
Added 2 hours ago
C
Communications & Events Coordinator - Collaborative Centre for Climate, Health and Sustainable Care
CASCADES
Toronto, ON
- Full-time
You will support the development and management of web content and other communication assets (newsletters, social media presence, etc.), as well as event planning and execution (booking…
Added 2 hours ago
PC
Cloud Infrastructure Engineer, Senior Associate
PwC Canada
Toronto, ON
- Full-time
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
Added 3 hours ago
FF
Senior Penetration Tester
Forward Financing
Remote, Canada
- $145,000 to $183,000 USD / year
- Full-time
- Remote
Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a…
Added 3 hours ago
AC
Director, Application Development - Customer Digital
Air Canada
Toronto, ON
- Full-time
The Director of Application Development will lead the design, development, and delivery of some of our most critical customer digital applications and all our in-house cargo applications.…
Added 3 hours ago
S
Senior Software Engineer (C# and Angular)
SimCorp
Toronto, ON
- Full-time
As a Lead Software Engineer at SimCorp, you will play a key role in the design, development, and delivery of complex software solutions that support critical business functions. You will…
Added 3 hours ago
B
Engineering Manager
Booxi
Montreal, QC
- Full-time
To get there, we're looking for an Engineering Manager who still loves to code and is a natural leader: you lead a team of developers, keep a hand in the technical decisions, and make sure…
Added 3 hours ago
Staff Software Developer, Full Stack (Provider Experience)
Dialogue
Toronto, ON · Montreal, QC
Unified Codebase Mastery: Lead the architectural direction for React (Web), ensuring a consistent and high-performance experience across all provider interfaces.

Circle Cardiovascular Imaging

Customer Support Team Lead

Calgary, AB, T2P 1H5, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 19, 2026

Original job description

About Circle Cardiovascular Imaging:

Circle’s vision is to enable healthier Lives through better imaging by transforming cardiac magnetic resonance imaging (MR) and other advanced imaging technologies to improve Cardiovascular Care. Circle Cardiovascular’ s CVI42 is the Cardiac MR market leader imaging processing software.

Circle Cardiovascular Imaging (Circle) designs, builds, and implements the best-in-class cardiovascular Magnetic Resonance Imaging solutions. At the heart of everything we do is our unrelenting drive to continually offer better solutions for healthcare providers that improve healthcare outcomes. This fuels our creativity, informs our decisions and it is the reason we are passionate about our work and most importantly why we are successful. We are careful stewards of resources focused on optimizing both customer and investor value. We strive to make Circle a place where employees are highly valued, engaged, and have opportunities for professional development. Our roots are medical and digital, our passion is contagious, and our people are amongst the best.

Position Overview:

The Team Lead, Technical Solutions and Support is a player/coach role providing frontline leadership within Circle's Technical Solutions and Support team while remaining an active, hands-on contributor to managing the team's ticket queue. This role provides day-to-day guidance, coaching, and escalation support to Customer Support team members, and ensures consistent, high-quality technical support for Circle's products. The Team Lead will be located within Circle's corporate office in Calgary. Regular working hours are 9:00 am to 5:00 pm local time; this role will occasionally require responding to customer needs outside those hours.

The Team Lead, Technical Solutions and Support reports to the Regional Manager, Technical Solutions and Support.

General Responsibilities:

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities. You may not be required to perform all duties listed and may be required to perform additional, position-specific duties as required by the launch of a new product. The ideal candidate will be flexible and adaptable to fast-moving environments and will be comfortable responding to the changing needs of the customer.

Serve as the first point of leadership escalation within the Support team, resolving or escalating complex technical and customer situations promptly and consistently; including direct customer communication and conflict resolution to ensure a high level of customer satisfaction.
Provide remote technical support to solve customer questions, including analyzing, categorizing, and prioritizing issues, assisting other technical support specialists in resolving tickets, and carrying an individual ticket backlog as needed.
Coach and mentor Support team members on technical troubleshooting, customer communication, and adherence to department procedures.
Monitor ticket queues and workload distribution across the team, helping balance assignments to ensure timely response and resolution.
Ensure continuous Technical Support coverage through daily workforce management and resource planning.
Assist in the maintenance, optimization, and hygiene of the support ticket management system.
Maintain and utilize dashboards to provide data-driven insights of support operations.
Model and reinforce best practices for documenting customer feedback and issues through the ticketing system.
Collaborate with Circle stakeholders (sales, clinical support, customer success) to identify gaps or risks to customer health and ensure alignment of Technical Support services to mitigate risks.
Responsible for oversight and coordination of Tier 2 ticket escalations, including cross-functional collaboration with engineering, product management, and QA, and communication of defects and resolution across internal stakeholders and customers.
Maintain excellent knowledge of Circle's product suite, both technically and to some extent clinical workflows.
Provide input to department leadership on team performance, training needs, and process improvements.
Help ensure continuity of team operations and consistent application of department procedures when direct leadership is unavailable.
Be a role model for company culture and department standards.

Required Skills/Experience:

5 to 8 years of experience in progressively responsible roles within Solutions Architecture, System Administration, or IT Support functions, preferably in the Medical IT sector, including some experience informally or formally leading, mentoring, or coaching.
Strong leadership, collaboration, and interpersonal skills, with professional presence and the ability to handle diverse and escalated customer situations.
Outstanding listening, comprehension and clear, concise and grammatically correct oral and written communication skills.
A solid understanding of LAN and WAN networking, switching, routing, and firewalls.
Experience with medical industry software and hardware is highly desirable; DICOM, PACS and HL7.
Experience with system software/technologies such as virtualization (VMware, Citrix), GPUs, Windows desktops, Mac desktops, client-server solutions, cloud solutions, Windows Server, Linux, and LDAP/Active Directory.
Detail oriented and have excellent follow through skills.
Scripting experience with related toolsets and best practices is desirable.
Experience maintaining ticket management systems, queues, workflows, backlogs, and dashboards (ie. JIRA Service Desk, ZenDesk, etc..).
Exposure to cloud services and implementations such as Amazon Web Services, Microsoft Azure, Google cloud or similar is highly desirable.
The ability to speak additional languages fluently would be beneficial.

Educational Requirements:

A Computer Science degree or equivalent in real-world experience.
An academic background or industry experience in the medical industry; exposure to the fields of Cardiology, Neurology, and medical imaging are all highly desirable.

About the Benefits:

Competitive compensation and vacation
Transportation allowance
Flexible working arrangements
Employee Wellness Program
Professional development and tuition reimbursement program
Gratifying internal recognition/kudos programs
Annual salary review – based on company and individual performance
Fun, inclusive, ego-free environment where diversity and individual thoughts are encouraged and valued

Upon joining Circle CVI, you will be welcomed into a collaborative and supportive company with uncompromising values on quality, innovation, culture, and customer service. Join us in changing the medical technology world and submit your application below!

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More about this job

Responsibilities

The Team Lead provides frontline leadership and coaching to the technical support team while actively managing a ticket queue. They are responsible for resolving complex escalations, monitoring team performance, and ensuring high-quality technical support for cardiovascular imaging software.

Requirements

Candidates must have 5 to 8 years of experience in IT support or systems administration, preferably within the medical IT sector. A degree in Computer Science or equivalent experience is required, along with strong technical knowledge of networking, medical imaging standards, and ticketing systems.

Skills

Technical support
Team leadership
Troubleshooting
Customer communication
Conflict resolution
Networking
DICOM
PACS
HL7
Virtualization
Windows Server
Linux
Active Directory
JIRA Service Desk
ZenDesk
Cloud services

Benefits

Competitive compensation
Vacation
Transportation allowance
Flexible working arrangements
Employee Wellness Program
Professional development
Tuition reimbursement program
Internal recognition programs
Annual salary review

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Team Lead
Cardiovascular Imaging
Medical IT
Technical Solutions
Networking
DICOM
PACS
HL7
VMware
Citrix
Windows Server
Linux
Active Directory
JIRA
ZenDesk
Cloud Computing
AWS
Azure
Google Cloud
Troubleshooting
Workforce Management
Data Analysis
Software Implementation
Healthcare Technology

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