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Senior AI Business Analyst - Operations
Banyan Software
Toronto, ON
We are hiring a Senior Business Analyst, AI & Data Science to serve as an embedded business partner to one of our internal functional teams. You will be assigned to a single functional…
Senior Analyst, IT Security, Risk and Audit Management (Permanent)
Toronto District School Board
Toronto, ON · Etobicoke, ON
108,205 to 129,846 CAD / year
Full-time
Senior Analyst, IT Security, Risk and Audit Management
Cyber Intelligence Automation and Integration Analyst, Global Security
RBC
Toronto, ON
Full-time
Are you passionate about system optimization and automation creation to improve productivity of a cyber security operation? Does the idea of using cutting edge technology solutions, such as…
Cyber Intelligence Automation and Integration Analyst, Global Security
Royal Bank of Canada
Toronto, ON
Full-time
Are you passionate about system optimization and automation creation to improve productivity of a cyber security operation? Does the idea of using cutting edge technology solutions, such as…
Field Support Analyst
GFL Environmental Inc.
Dartmouth, NS
Full-time
GFL Environmental is looking for a Field Support Analyst to join our Dartmouth team! Serving as the face of IT, you will act as the primary liaison for end users while delivering top-tier…
Information Security Compliance Analyst
Canada Guaranty
Toronto, ON
90,000 to 110,000 CAD / year
Full-time
The Information Security Compliance Analyst will play a critical role at Canada Guaranty. This individual will ensure Canada Guaranty meets security compliance requirements, ensuring new…
Information Security Compliance Analyst
Canada Guaranty
Toronto, ON
90,000 to 110,000 CAD / year
Full-time
The Information Security Compliance Analyst will play a critical role at Canada Guaranty. This individual will ensure Canada Guaranty meets security compliance requirements, ensuring new…
Analyst, IT Operations & M3 Support - Ontario Hybrid - 14 Month Contract
Circular Materials
Toronto, ON
Circular Materials is seeking hands-on IT Operations & M3 Support Analyst to support the M3 Post-Collection Portal, rugged mobile devices, and broader IT Operations activities.
Analyst, IT Operations and M3 Support - BC Hybrid - 14 Month Contract
Circular Materials
Toronto, ON
Circular Materials is seeking hands-on IT Operations & M3 Support Analyst to support the M3 Post-Collection Portal, rugged mobile devices, and broader IT Operations activities.
Field Support Analyst
Imperial Brady
Montreal, QC · Saint-Laurent, QC
Imperial Brady Canada, leading national distributor, has a job open in Saint-Laurent. The Field Support Analyst serves as the primary IT point of contact for end users, ensuring a high…
Senior Operations Data Analyst (Hybrid)
Kardium Inc.
Burnaby, British Columbia
90,000 to 125,000 CAD / year
We are seeking an Operational Analyst who you will be responsible for delivering high-impact dashboards, metrics and reporting across various operational teams. You will play a critical…
IT Security & Resilience Analyst
Optiom
Calgary, AB
Full-time
3–6 years in IT governance, risk, compliance, service management, or IT security in an operational role
Security Incident Response Analyst
Match Group
Vancouver, BC
111,500 to 156,000 CAD / year
Full-time
…billions of interactions daily, our scale demands world-class security…
Security and Emergency Management Analyst
Government of Alberta
Edmonton, AB
Do you have a passion for Public Safety? The Alberta Court of Justice is seeking a Security and Emergency Management Analyst to support judicial operations. If you thrive on analytical…
Added 20 hours ago
Field Technology Support Analyst
Raise
Edmonton, AB
Contract
Raise is currently hiring a Field Technology Support Analyst on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an…
Security Incident Response Analyst
Match Group
Vancouver, BC
Full-time
…billions of interactions daily, our scale demands world-class security…
Technical Security and Compliance Analyst
Google
Ottawa, ON · Toronto, ON · AB
Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, a related technical field, or equivalent practical experience.
Adjudication Analyst, Unclaimed Properties Operations
Bank of Canada
Ottawa, ON
Temporary
The Adjudication Analyst works under the general direction of an Operation Manager, and in collaboration with other Analysts in UPO-Operations team. Specific duties assigned to the Analyst…
Programmer analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC
Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst, you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 23 hours ago
Programmer Analyst, System and infrastructure operations, maintenance and development
Desjardins
Levis, QC · Montreal, QC
Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst, you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Programmer analyst, System and infrastructure operations, maintenance and development
Desjardins
Levis, QC · Montreal, QC
Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst, you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Programmer analyst, System and infrastructure operations, maintenance and development
Desjardins
Levis, QC · Montreal, QC
Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst, you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Senior Analyst -CVH IT Common Services
Trillium Health Partners
Mississauga, ON
Full-time
The Senior Security Analyst will work closely with technical teams, business stakeholders, clinical partners, vendors, and leaders to reduce organizational risk while enabling secure…
Senior Associate SIEM Implementation
PwC
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
Full-time
Preferred certifications: Microsoft Certified: Security Operations Analyst Associate, SC-200, AZ-500, Google Professional Cloud Security Engineer, CISSP, CISM, GIAC.
Senior Associate SIEM Implementation
Pwc Canada
Toronto, ON · Ottawa, Ontario · Vancouver, British Columbia · Montreal, Quebec · Calgary, Alberta
Full-time
Preferred certifications: Microsoft Certified: Security Operations Analyst Associate, SC-200, AZ-500, Google Professional Cloud Security Engineer, CISSP, CISM, GIAC.

Circular Materials

Analyst, IT Operations & M3 Support - Ontario Hybrid - 14 Month Contract

Toronto, ON, M4V 1K7, Canada

An annual base salary in the range of $65,000 to $75,000.

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

Provide Level 1 and Level 2 technical support for the M3 portal, mobile devices, and Windows endpoints. Manage device lifecycles, security policies, and general IT operations while maintaining accurate documentation and ticketing records.

Requirements

Requires a bachelor's degree in IT or a related field and 4-5 years of experience in corporate IT support. Candidates must have hands-on experience with Microsoft Intune, Windows environments, and mobile device management.

Experience

2 to 5 years

Education

bachelor degree

Working hours

40 hours per week

Job type

Contract

Work arrangement

Hybrid

Skills

IT Operations
Microsoft 365
Microsoft Intune
Mobile Device Management
Windows Endpoints
Android
Technical Support
Hardware Troubleshooting
Identity Management
Access Management
ITSM
Incident Management
Technical Documentation
Network Troubleshooting
Endpoint Provisioning

Minimum pay

$65,000

Maximum pay

$75,000

Pay currency

CAD

Pay period

YEAR

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
M3 Support
Microsoft 365
Microsoft Intune
MDM
Windows
Android
Hardware Warranty
QA
UAT
ITSM
Entra ID
Authentication
Endpoint Management
Technical Support
Logistics
Recycling
ITIL
Azure
PowerShell
Automation
Asset Management
Service Desk
Desktop Support
Troubleshooting
SOPs
Knowledge Articles
Device Provisioning
Security Policies
Remote Support

Original job description

OVERVIEW

Circular Materials is seeking hands-on IT Operations & M3 Support Analyst to support the M3 Post-Collection Portal, rugged mobile devices, and broader IT Operations activities.

The successful candidate will be based in the Eastern Time Zone and must be comfortable working a staggered or later schedule when required to provide support coverage for Western Canada.

This is a hybrid role with occasional visits to the Circular Materials Toronto office for onsite technical support, equipment management, device provisioning, and other operational requirements.

This is not an M3-only position. The successful candidate will also participate in general service desk, desktop support, endpoint management, and other IT Operations activities based on team priorities.

This is a contract position, salaried paid and requires residency in Canada.

RESPONSIBILITIES

Provide Level 1/Level 2 support for the M3 portal, including device, browser, access, and authentication issues.
Configure, deploy, and support rugged Android/scanning devices.
Manage devices through Microsoft Intune/MDM, including security policies, updates, application restrictions, and remote lock/wipe.
Support Windows endpoints, Microsoft 365, laptops, peripherals, and general user issues.
Perform initial troubleshooting and escalate application, network, identity, or hardware issues to the appropriate team or vendor.
Coordinate hardware warranty, replacement, spare-device, and lifecycle activities.
Support QA, UAT, production rollout, and post-launch stabilization.
Maintain accurate ticket notes, device records, SOPs, troubleshooting guides, and knowledge articles.
Provide occasional onsite IT support at the Toronto office.
Participate in regular IT Operations support coverage and other team initiatives.
Work a flexible or staggered schedule as required to provide appropriate Pacific/Western Canada coverage.

QUALIFICATIONS

Education

Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field, or equivalent practical experience.

Experience

4-5 years of experience providing Level 1 and Level 2 IT support in a corporate environment.
Strong experience supporting Windows endpoints and Microsoft 365 applications.
Hands-on experience with Microsoft Intune, Mobile Device Management (MDM), endpoint provisioning, and device lifecycle management.
Experience supporting Android mobile devices, tablets, scanners, or similar endpoint technologies.

Knowledge/Competencies/Skills

Working knowledge of Microsoft Entra ID, authentication, access management, and device compliance.
Strong troubleshooting skills across hardware, operating systems, applications, browsers, authentication, and connectivity.
Experience with ITSM/ticketing systems, incident management, and escalation processes.
Strong written and verbal communication and technical documentation skills.
Ability to independently troubleshoot issues and determine when escalation is required.
Ability to work from the Eastern Time Zone while supporting Western Canadian operations.
Flexibility to work later or staggered hours when operationally required.
Ability to attend the Toronto office periodically.

Assets

Experience with Android Enterprise, Samsung Knox, or rugged mobile/scanning devices.
Experience supporting applications through QA, UAT, production rollout, hypercare, and steady-state operations.
Familiarity with Microsoft Azure, PowerShell, or automation technologies.
Experience with hardware warranties, replacements, asset management, and spare-device inventories.
Experience supporting geographically distributed offices or operational facilities.
Experience in logistics, recycling, manufacturing, warehouse, field-service, or similar operational environments.
ITIL certification or equivalent service-management knowledge.

WORKING CONDITIONS

Remote working with periodical working at Toronto office.
Working from the Eastern Time Zone while supporting Western Canadian operations.
Working later or staggered hours when operationally required.

PAY TRANSPARENCY

Expected Compensation:

An annual base salary in the range of $65,000 to $75,000.
The salary range listed complies with the Ontario Employment Standards Act and reflects a potential base salary range for this role. The actual salary offered will be determined within the range, and will depend on factors, such as the candidate’s unique qualifications, relevant experience, work location and expected contributions.

Job Vacancy Reason

This position is a new role.

Artificial Intelligence

AI is not used during our hiring processes.

Applicant and Interviewee Communication

We thank all applicants for their interest. However, only those under consideration will be contacted.
Applicants who have been interviewed will be informed whether a hiring decision has been made within 45 days of their final interview.

Record Retention

Job posting records and associated application forms will be retained for at least three years.

ABOUT CIRCULAR MATERIALS

Circular Materials is a national not-for-profit producer responsibility organization (PRO) that supports producers in meeting their extended producer responsibility (EPR) obligations across Canada. Created by producers for producers, we design, and deliver effective recycling programs that drive advance innovation, improve environmental outcomes and create value across the recycling supply chain.

Through full-service program delivery, including collection, management, promotion, education, and reporting, we are advancing systems where more materials are recycled and returned to producers for use in new packaging and products.

Learn more at circularmaterials.ca.

Circular Materials is an equal opportunity employer, committed to building a workforce that reflects diversity of thought, skills, experiences, and backgrounds as we work together to accelerate a circular economy for people and the planet.

Our inclusive hiring practices aim to foster a culture where all employees feel a strong sense of belonging. We are proud of our recent diversity survey results which showed that:

54% of Circular Materials employees identify as women.
50% of Circular Materials employees identify as visible minorities.
90% of employees believe Circular Materials fosters a strong sense of belonging for employees of all backgrounds.
86% of employees recommend Circular Materials as an inclusive workplace.

We welcome applications from candidates of all backgrounds, including Indigenous Peoples (First Nations, Inuit, and Métis), persons with disabilities, racialized individuals, and members of the 2SLGBTQIA+ community. Circular Materials is committed to reconciliation and to advancing Indigenous representation and partnerships across our organization and programs. We recognize that we operate on the traditional territories of diverse Indigenous Nations, and are dedicated to respecting Indigenous rights, governance, and contributions in our work and communities.

Circular Materials supports reasonable requests for accommodation in accordance with all applicable provincial accessibility standards. Requests for accommodation will be provided by Circular Materials through the recruitment and/or assessment processes, upon contacting [email protected]. This email is only used for accommodation requests.

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