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CIRO / OCRI

Member Services Coordinator (12 month contract)

Calgary, AB, Canada

The hiring range for this position is $62,500 - $73,903. · Full-time

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Job details

Pay: The hiring range for this position is $62,500 - $73,903.
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Reporting to the Director, Corporate Strategy and Member Services the Membership Services Coordinator has an important role in assisting CIRO undertaking its regulatory mandate. This dynamic, evolving role is responsible for supporting industry stakeholders, including our members (Investment Dealers, Mutual Fund Dealers and Marketplaces) and advisors, while also supporting delivery on priorities within the Corporate Strategy and Member Services team.

    

Core Responsibilities:  

Receives inquiries and requests from industry stakeholders and responds on a timely basis. Where necessary, liaises with other departments to acquire information.   
Prepares and distributes Member communications and surveys.   
Assists in maintaining Member records.   
Assists in administration of the Mutual Fund Dealer Continuing Members Only system.  
Supports the planning and coordination of CIRO events.   
Supports corporate strategy and member services initiatives as required from time to time  
Prepares the Advisor Update (published biweekly) and collaborates closely with the Corporate Communications and Public Affairs team. 
Assists with the preparation of the annual bulletin reporting on exemptions granted by CIRO. 
Supports scheduling, documentation, and progress tracking on several projects. Facilitates the distribution of broadcast emails for the MS team and other departments. 
Generates monthly and ad hoc reports for internal and external stakeholders.

  

Key Skills and Competencies:  

Must Haves:

Bilingual in English and French.  
Post-secondary degree.
General knowledge and understanding of the Canadian securities industry.  
Ability to build strong working relationships with stakeholders and internal partners.
Strong administrative execution skills: organization, prioritization, attention to detail, and follow-through
Strong writing skills for internal and external communications
Ability to operate effectively in a fast-paced environment with competing priorities and multiple stakeholders
Ability to triage, coordinate, and deliver in a fast-paced environment while maintaining strong attention to detail

Nice to have:  

Previous experience in the investment industry.
Completion of the Canadian Securities Course or other industry courses.  
Experience with systems and data for tracking / reporting on progress and improving processes.

Culture and Working Environment

Life at CIRO is purpose and performance - driven. We foster an inclusive culture where teamwork, a forward-thinking attitude, and integrity are at the core of everything we do. This creates an environment where employees thrive, grow, and are empowered to learn and contribute their best work.

Joining CIRO means becoming part of a dynamic and transparent organization that values accountability and is committed to maintaining the highest standards of regulatory oversight in the financial industry.

Our Commitment

CIRO is committed to creating an inclusive and barrier-free recruitment and selection process. We welcome applications from all qualified individuals and will provide accommodation upon request for candidates participating in all aspects of the recruitment process, in accordance with applicable human rights and accessibility legislation. If you require accommodation, please contact Human Resources.

CIRO is a pan-Canadian organization that oversees all investment dealers and trading activity in marketplaces across Canada. This position requires regular communication and collaboration with employees in CIRO regional offices and with stakeholders across Canada. Proficiency in English is required due to the frequent interactions with internal and external English-speaking members, clients, registered representatives, firms, Canadian provincial and territorial securities regulators, and employees located outside Quebec. For positions based in Quebec, proficiency in both English and French is required to effectively perform the duties of the role and communicate with stakeholders in both official languages.

Additional Information

This posting reflects an active vacancy on our team
We use automated (AI) enabled technology to support aspects of candidate sourcing, screening, and communications. Applications are reviewed by our hiring team and hiring decisions are made by people.
The hiring range for this position is $62,500 - $73,903. The final compensation offered will be based on the successful candidate’s knowledge, skills, education, training, experience, internal equity, and external market considerations.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.

#hiring

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More about this job

Responsibilities

Respond to inquiries from members, advisors, and other industry stakeholders; coordinate communications, surveys, records, reports, and the Mutual Fund Dealer Continuing Members Only system. Support events and team initiatives, prepare the biweekly Advisor Update and annual exemptions bulletin, and coordinate project scheduling, documentation, progress tracking, and broadcast emails.

Requirements

The role requires a post-secondary degree, bilingual English and French proficiency, general knowledge of the Canadian securities industry, and strong administrative, writing, organizational, and stakeholder relationship skills. Investment industry experience, completion of the Canadian Securities Course or other industry courses, and experience with tracking, reporting, or process improvement systems are preferred.

Skills

Bilingual Communication
Stakeholder Relations
Administrative Execution
Organization
Prioritization
Attention To Detail
Follow-Through
Business Writing
Member Communications
Project Coordination
Progress Tracking
Reporting
Data Management
Process Improvement
Event Coordination
Knowledge Of The Canadian Securities Industry

Visa sponsorship

Not detected in the job text

Keywords

Canadian Securities Industry
Investment Dealers
Mutual Fund Dealers
Marketplaces
Member Services
Corporate Strategy
Regulatory Mandate
Stakeholder Communications
Member Records
Continuing Members Only System
Advisor Update
Corporate Communications
Public Affairs
Exemptions Bulletin
Project Coordination
Progress Tracking
Broadcast Emails
Monthly Reporting
Ad Hoc Reporting
Canadian Securities Course
Process Improvement
Bilingual English And French

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