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Added 15 mins ago
UO
Heavy Equipment Technician, Grounds and Roads, Facilities Management
University of Calgary
Calgary, AB
- Full-time
This position reports to the Supervisor and Lead Hands. Work is performed under direct supervision. Hours of work are 37.5 hours per week, 5 days per week. Overtime is not normally…
Added 15 mins ago
GA
Réceptionniste de soir à temps partiel - Part-Time Evening Receptionist
Grenier Automobile
Montreal, QC
- Part-time
Do you enjoy customer service and want to join a dynamic team? Grenier Chrysler Montréal Est is looking for a Part-Time Evening Receptionist to warmly welcome our customers and support…
Added 15 mins ago
FR
Weekend Security Concierge
FirstService Residential Canada
Aurora, ON
- Full-time
…we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 15 mins ago
C
Site Support Worker
Cota
Toronto, ON
- Contract
Providing individual support to tenants in the areas of community orientation, linking to other services and professional supports, situational problem resolution and informal counseling,…
Added 15 mins ago
FR
Regional Director, Strata Operations
FirstService Residential Canada
Vancouver, BC
- Full-time
…medical, dental, and retirement benefits, career training, and support for continued professional…
Added 20 mins ago
Medical Lab Technician (OPSEU LAB), Microbiology
LifeLabs
Toronto, ON
Status: Permanent, Part Time (between 0 and 20 hours per week)
Added 20 mins ago
Safety Manager
CAM Industrial Solutions LLC
Regina, SK
If you are passionate about continuous improvement, teamwork, and making a meaningful impact, we encourage you to apply and become part of our forward-thinking organization.
Added 20 mins ago
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Executive Assistant
BMO
Toronto, ON · BMOPLACE
- Full-time
Performs a variety of administrative and clerical tasks, financial and human resources administration and provides professional support to one or more Managers and their direct reports. The…
Added 20 mins ago
IT Systems & Support Coordinator
Herschel Supply Co.
Vancouver, BC
1–2 years of direct technical experience in an IT Helpdesk, Service Desk, or Desktop Support role.
Added 35 mins ago
A
QA Specialist - Batch Record Review
AbCellera
Vancouver, BC
- $82,000 to $102,000 CAD / year
…Development and Manufacturing Organizations (CDMOs). You'll directly support investigational medicinal products (IMPs) at every stage of development, including Master/Working Cell Banks…
Added 35 mins ago
BO
Program Leader
BGC Okanagan
Vernon, BC
- Part-time
BGC Okanagan is hiring a part-time Program Leader to support the school age childcare program at the Mission Hill Elementary club in Vernon, BC. It’s the best place for kids to be when the…
Added 47 mins ago
TP
Accounting Associate
Trimark People Solutions
Alert Bay, BC
- Full-time
…communications, and the preparation of financial documentation to support reliable reporting and compliance. As part of a collaborative finance team, you will help ensure that financial…
Added 47 mins ago
HS
IT Systems & Support Coordinator
Herschel Supply Company
Vancouver, BC
- Full-time
1–2 years of direct technical experience in an IT Helpdesk, Service Desk, or Desktop Support role.
Added 47 mins ago
FC
Enrollment Services Representative - Appendix D/Temporary Assignment
Fanshawe College
London, ON
- Full-time
This position is subject to the terms of Appendix D in the Full-Time Support Staff Collective Agreement.
Added 47 mins ago
FC
Enrollment Services Representative - Appendix D/Temporary Assignment
Fanshawe College
London, ON
- Full-time
This position is subject to the terms of Appendix D in the Full-Time Support Staff Collective Agreement.
Added 47 mins ago
FC
Enrollment Services Representative - Appendix D/Temporary Assignment
Fanshawe College
London, ON
- Full-time
This position is subject to the terms of Appendix D in the Full-Time Support Staff Collective Agreement.
Added 47 mins ago
A
QA Specialist - Batch Record Review
AbCellera
Vancouver, BC
- $82,000 to $102,000 CAD / year
- Full-time
…Development and Manufacturing Organizations (CDMOs). You'll directly support investigational medicinal products (IMPs) at every stage of development, including Master/Working Cell Banks…
Added 47 mins ago
FC
Enrollment Services Representative - Appendix D/Temporary Assignment
Fanshawe College
London, ON
- Full-time
This position is subject to the terms of Appendix D in the Full-Time Support Staff Collective Agreement.
Added 47 mins ago
FC
Team Lead, Enrollment Services - Appendix D/Temporary Assignment
Fanshawe College
London, ON
- Full-time
…tasks associated with the enrollment registration of full and part-time post secondary and adult training students. eg. compulsory fee billing, advanced standing, re-admissions and program…
Added 47 mins ago
RC
Payroll Benefits Coordinator
Randstad Canada
Vancouver, BC
- $65,000 to $75,000 CAD / year
- Full-time
Fresh Team Dynamic: Be part of a newly structured, energized team with an open, collaborative environment and a direct line of communication to leadership.
Added 1 hour ago
BC
Market Sales Leader
Bimbo Canada
Ancaster, ON
- Full-time
As part of the largest baking company in the world, Bimbo Canada is a leading producer and distributor of packaged fresh bread, bakery products and snacks. We produce and distribute more…
Added 1 hour ago
UO
ERP System Administrator - Information Technologies
University of Calgary
Calgary, AB
- Full-time
The Information Technologies is currently seeking a Full-time Limited Term ERP System Administrator for approximately 24 months.
Added 1 hour ago
Senior Economist
Government of Alberta
Edmonton, AB
…recognition services and enhancing access to settlement services to support full participation in Alberta’s economy and…
Added 1 hour ago
MA
Associate, Multiplex Residential Asset Management & Leasing
Montcrest Asset Management
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Financing: Support financing strategy and execution for all residential rental properties, including acquisition, construction, and term loan phases; any matters relating to guarantors will…
Added 1 hour ago
S
Medical Laboratory Technologist
Sanya’k̓ula
Chilliwack, BC
- Part-time
…our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians…

Cisco

Technical Consultant

Ottawa, ON, Canada
Kanata, ON, K2K 3E8, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The application window is expected to close on: 10/30/2026

*** The successful applicant will be performing work in Canadian Critical National Infrastructure and / or Canadian government environments, and therefore, must be a Canadian Citizen or Permanent Resident. This position may also perform work that the Canadian government has specified can only be performed in country by a Canadian citizen. Must have the ability to obtain a Canadian Government Security Clearance***

Location requirement: Live in Ottawa, Canada or willing to re-locate.

MEET THE TEAM

The Canadian Secure Technical Services (CSTS) team provides leading-edge technical support at to our Large Enterprise and Government customers via phone, email, web, remote access and onsite transforming the way our customers meet their critical mission and business needs. Support is provided to customers to troubleshoot & debug product problems independently. Through collaborative tools, Cisco intellectual capital and best-in-class technical expertise, we ensure the stability, reliability, performance and security of Canadian critical infrastructure networks.

YOUR IMPACT

As part of Cisco Canada Customer Experience organization (CX), you will be providing personalized “white-glove” technical support to Canadian Critical National Infrastructure customers. You will serve as the escalation point for network issues, leading problem resolution during network outages with precision and authority. This role involves engaging closely with customers' engineering and operations teams, along with various Cisco internal teams such as Cisco global TAC, product engineering, professional services, service sales and customer account teams.

Role Responsibilities :

Provide 2nd and 3rd Tier technical support on debug device and network level issues and become a trusted technical resource for customers through building strong relationships with customers and Cisco internal teams.
Develop shared lab environments to simulate customer network environments, trouble shoot customer issues and find effective resolutions.
Translate technical challenges into direct feedback to influence how we build our products. Develop automation assets and AI-driven tools to make our service delivery easier.

MINIMUM QUALIFICATIONS

BS in a technical field (CS/EE preferred) or equivalent with 5+ years of relevant experience and minimum 3+ years hands on experience with debugging & troubleshooting Cisco Unified Communications Server (CUCM) and Voice/Video endpoints.
Demonstrable experience in break/fix problem-solving & trouble-shooting.

PREFERRED QUALIFICATIONS

Experience with Cisco IM&P servers and Jabber highly desired
Experience documenting technical issues in incident management systems and providing clear, written status updates to collaborators.
Experience working with Public Sector or high-security clients, with an understanding of their specific operational and compliance requirements.
Expert-level certification such as CCNP / CCIE or equivalent industry credential.
Bilingual proficiency in Canadian French and English is highly desired.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $113,700.00 to $143,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$137,200.00 - $213,500.00

Non-Metro New York state & Washington state:

$129,200.00 - $191,000.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

Apply About employer

More about this job

Responsibilities

Provide 2nd and 3rd tier technical support for critical infrastructure networks while troubleshooting complex device and network-level issues. Develop simulated lab environments and automation tools to enhance service delivery and influence product development.

Requirements

Requires a bachelor's degree in a technical field and at least 5 years of relevant experience, including 3 years of hands-on work with Cisco Unified Communications. Candidates must be Canadian citizens or permanent residents capable of obtaining a government security clearance.

Skills

Technical support
Troubleshooting
Debugging
Cisco Unified Communications Server
Voice endpoints
Video endpoints
Network infrastructure
Incident management
Automation
AI-driven tools
Network security
Problem resolution
Cisco IM&P
Jabber

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan
Paid parental leave
Short-term disability coverage
Long-term disability coverage
Life insurance
Restricted stock units
Paid holidays
Paid time off
Sick time
Volunteer time off

Visa sponsorship

Not detected in the job text

Keywords

Technical Consultant
Cisco
Network Infrastructure
Critical National Infrastructure
CUCM
Voice
Video
Troubleshooting
Debugging
Automation
AI
Security Clearance
Public Sector
CCNP
CCIE
Incident Management
Jabber
IM&P
Customer Experience
Technical Support

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