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Added 9 mins ago
P
Pet Groomer & Salon Trainer
PetSmart
AB · Edmonton, AB
- Full-time
…vision, mission, values, and strategy. This role will deliver professional quality services with the upmost focus on quality and care of pets. The Salon Experience Lead will support the…
Added 11 mins ago
I(
Mechanical & Structural Design Engineer
ITPS (Canada) LTD
London, ON
- $72,000 to $85,000 CAD / year
- Full-time
…incumbent will collaborate closely with multidisciplinary teams to support certification, documentation, and implementation of modifications across a diverse fleet of…
Added 11 mins ago
YO
Financial Administrator, Child Care
YMCA of Hamilton|Burlington|Brantford
Burlington, ON
- Full-time
Employment Type: Full Time, Salaried with benefits and complimentary YMCA membership
Added 11 mins ago
YO
Child & Youth Program Development Lead - Laurier Brantford YMCA, ON
YMCA of Hamilton|Burlington|Brantford
Brantford, ON
- Full-time
Employment Type: Full time with benefits and a complimentary YMCA membership
Added 22 mins ago
UO
Contracts Specialist - Legal services, Office of General Counsel
University of Calgary
Calgary, AB
- Contract
The Legal Services within the Office of General Counsel invites applications for a Contracts Specialist. This Full-time Fixed Term position is for approximately 12 months (based on length…
Added 24 mins ago
TN
Business Development Specialist
True North Manufacturing Inc.
Midland, ON
- Contract
As TNMI continues to grow, there may be an opportunity for the successful individual to transition into a full-time employment role with the organization. Any future transition would be…
Added 24 mins ago
FH
Registered Nurse/Registered Psychiatric Nurse - Eagle Ridge Manor
Fraser Health Authority
Port Moody, BC
- $41.42 to $59.52 CAD / hour
- Other
Comprehensive, 100% Employer-Paid Benefits: Enjoy peace of mind with full coverage.
Added 24 mins ago
FH
Registered Nurse, Surgical Services - Inpatient - Eagle Ridge Hospital
Fraser Health Authority
Port Moody, BC
- $41.42 to $59.52 CAD / hour
- Other
…your clinical expertise, and be part of a team that values professional growth, collaboration, and quality care. Whether you're looking to expand your surgical nursing experience or build a…
Added 24 mins ago
FH
Registered Nurse, Surgical Services - Operating Room - Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $41.42 to $59.52 CAD / hour
- Other
…Meadows Hospital offers a supportive culture, opportunities for professional growth, and the chance to make a direct impact on patients during some of the most critical moments of their…
Added 24 mins ago
FH
Registered Nurse, Surgical Services - Inpatient - Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $41.42 to $59.52 CAD / hour
- Full-time
…truly live where you work, achieving a healthy balance between professional purpose and personal…
Added 24 mins ago
BW
Registered Nurse, Neonatal Intensive Care Unit (NICU) - BC Women's Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
…our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians…
Added 26 mins ago
Program Support Officer - FLAS - Appendix D
Humber College
Toronto, ON
…accordance with the increments in the payband as outline in the Full-Time Support Staff Collective Agreement based on actual service in the…
Added 26 mins ago
Bilingual Manager, Software Engineering
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC
Support towards your personal and professional growth with training, mentorship and more.
Added 39 mins ago
FH
Registered Nurse, Surgical Services - Preadmission Clinic - Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $41.42 to $59.52 CAD / hour
- Other
…truly live where you work, achieving a healthy balance between professional purpose and personal…
Added 39 mins ago
SM
Counsellor – Student Affairs and Services
Saint Mary's University
Halifax, NS
- Full-time
In support of the University's commitment to Truth and Reconciliation, the Scarborough Charter, and in accordance with the University Employment Equity and Diversity policy, preference will…
Added 39 mins ago
FH
Nurse Practitioner - Vascular Surgery - Residency Opportunity
Fraser Health Authority
Abbotsford, BC
- $60.75 to $87.33 CAD / hour
- Full-time
Access ongoing professional development and advanced clinical skills training
Added 41 mins ago
CC
Manager, Financial Services
Conexus Credit Union
Regina, SK
- Full-time
…members with insightful content, tools, expert advice, and a full suite of products to empower them and inspire confidence in their financial decision-making. We prioritize growth and…
Added 51 mins ago
LC
Sr. Director, Pharmacy Services and Virtual Care
Loblaw Companies Limited
Toronto, ON
- Full-time
…evolving both the Pharmacy Services and Virtual Care roadmaps to support our long-term vision for accessible, connected, and patient-centred healthcare. This is a people leadership role…
Added 51 mins ago
T
Advisor, Analytics Consulting
TransUnion
Burlington, ON
- Full-time
You will lead engagements across the full analytics lifecycle, including requirements gathering, analytical design, data extraction, modeling, validation, insight generation, and executive…
Added 51 mins ago
RS
Logistics Supervisor - Weekend Afternoon Shift
Ryder System, Inc.
Milton, ON
- Full-time
…way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and…
Added 54 mins ago
NA
Director of Education
NIWE Academy
Calgary, AB
- Full-time
Lead all Lead Mentors directly and the full instructor team through them, with clear roles, expectations, and accountability.
Added 54 mins ago
H
Senior Electrical Power Engineer
HDR
Vancouver, BC
- Full-time
…disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition…
Added 55 mins ago
GC
Assistant Prosecutor - Legal Services (Contract Full-Time)
Grey County
Owen Sound, ON
- Full-time
Hours of work are full-time weekly, including time beyond normal working hours if required by the Court.
Added 55 mins ago
SJ
Temporary Junior School Teacher - Grade 4
St. John's School
Vancouver, BC
- Full-time
- Contract
- Temporary
It should be understood that the activities, responsibilities and obligations of this position may be modified from time to time, through discussion between the direct supervisor and the…
Added 1 hour ago
MI
Sous Chef
Marriott International
Toronto, ON
- Full-time
…produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are…

Cisco

Technical Consultant

Ottawa, ON, Canada
Kanata, ON, K2K 3E8, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The application window is expected to close on: 10/30/2026

*** The successful applicant will be performing work in Canadian Critical National Infrastructure and / or Canadian government environments, and therefore, must be a Canadian Citizen or Permanent Resident. This position may also perform work that the Canadian government has specified can only be performed in country by a Canadian citizen. Must have the ability to obtain a Canadian Government Security Clearance***

Location requirement: Live in Ottawa, Canada or willing to re-locate.

MEET THE TEAM

The Canadian Secure Technical Services (CSTS) team provides leading-edge technical support at to our Large Enterprise and Government customers via phone, email, web, remote access and onsite transforming the way our customers meet their critical mission and business needs. Support is provided to customers to troubleshoot & debug product problems independently. Through collaborative tools, Cisco intellectual capital and best-in-class technical expertise, we ensure the stability, reliability, performance and security of Canadian critical infrastructure networks.

YOUR IMPACT

As part of Cisco Canada Customer Experience organization (CX), you will be providing personalized “white-glove” technical support to Canadian Critical National Infrastructure customers. You will serve as the escalation point for network issues, leading problem resolution during network outages with precision and authority. This role involves engaging closely with customers' engineering and operations teams, along with various Cisco internal teams such as Cisco global TAC, product engineering, professional services, service sales and customer account teams.

Role Responsibilities :

Provide 2nd and 3rd Tier technical support on debug device and network level issues and become a trusted technical resource for customers through building strong relationships with customers and Cisco internal teams.
Develop shared lab environments to simulate customer network environments, trouble shoot customer issues and find effective resolutions.
Translate technical challenges into direct feedback to influence how we build our products. Develop automation assets and AI-driven tools to make our service delivery easier.

MINIMUM QUALIFICATIONS

BS in a technical field (CS/EE preferred) or equivalent with 5+ years of relevant experience and minimum 3+ years hands on experience with debugging & troubleshooting Cisco Unified Communications Server (CUCM) and Voice/Video endpoints.
Demonstrable experience in break/fix problem-solving & trouble-shooting.

PREFERRED QUALIFICATIONS

Experience with Cisco IM&P servers and Jabber highly desired
Experience documenting technical issues in incident management systems and providing clear, written status updates to collaborators.
Experience working with Public Sector or high-security clients, with an understanding of their specific operational and compliance requirements.
Expert-level certification such as CCNP / CCIE or equivalent industry credential.
Bilingual proficiency in Canadian French and English is highly desired.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $113,700.00 to $143,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$137,200.00 - $213,500.00

Non-Metro New York state & Washington state:

$129,200.00 - $191,000.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

Apply About employer

More about this job

Responsibilities

Provide 2nd and 3rd tier technical support for critical infrastructure networks while troubleshooting complex device and network-level issues. Develop simulated lab environments and automation tools to enhance service delivery and influence product development.

Requirements

Requires a bachelor's degree in a technical field and at least 5 years of relevant experience, including 3 years of hands-on work with Cisco Unified Communications. Candidates must be Canadian citizens or permanent residents capable of obtaining a government security clearance.

Skills

Technical support
Troubleshooting
Debugging
Cisco Unified Communications Server
Voice endpoints
Video endpoints
Network infrastructure
Incident management
Automation
AI-driven tools
Network security
Problem resolution
Cisco IM&P
Jabber

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan
Paid parental leave
Short-term disability coverage
Long-term disability coverage
Life insurance
Restricted stock units
Paid holidays
Paid time off
Sick time
Volunteer time off

Visa sponsorship

Not detected in the job text

Keywords

Technical Consultant
Cisco
Network Infrastructure
Critical National Infrastructure
CUCM
Voice
Video
Troubleshooting
Debugging
Automation
AI
Security Clearance
Public Sector
CCNP
CCIE
Incident Management
Jabber
IM&P
Customer Experience
Technical Support

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